Extremely rude, would not use this store, go somewhere else

Terrible experience here this weekend. I purchased an umbrella at self checkout and left the store. The shift manager chased me out of the store and accused me of stealing the umbrella. She made me follow her back into the store until other customers told her she was wrong. She never even bothered to ask for a receipt. Absolutely humiliating experience. I recommend any young people in EL to avoid this place unless you want to be embarrassed and scammed into paying twice.

Had a quick stop in for some makeup and drinks before a wedding. Products were well stocked and priced. The employee was friendly and greeted me when I walked in. Prices are ok, but that normal for a drug store. The parking situation is not great, but walking to it is fine if you are in the area.

Worst pharmacy on the planet. During my sickness this lady made my day 20x worst with the rude words. I don’t even feel like typing what she did to me and my family it’s very unreal. Lord forbid you be black and walk in here

Great experience of taking passport photo here. Special thanks and praise to the passport photo staff, who is very professional, friendly, and willing to go above and beyond to help us. Many thanks.

Teresa is the sweetest person I have ever met, and their best employee. Super kind and helpful.

I work at grocery store and cause of cases spinking lately I was worried if I Have corona But I dont have car so I asked question to one of the pharmacist and he stepped back and saying you have to leave now and appoint online. i am not sick or anything. that was rude of him

Never crowded, always clean.

I dont normally leave reviews of places, but i had my first covid test there today, and just wanted to say that the woman who walked me through the testing in the drive thru (im sorry i didnt catch her name), was SO helpful and patient with me. I really appreciated her and the time she gave to walk me through the test. Thank you.

Pharmacy lost my prescription as well as put the first one under the wrong birthday(which is why they couldn’t find it I’m guessing. )Also made me announce what medication I was on which made me uncomfortable considering it has to do with mental health issues. Obviously not a big deal but that’s the second time I’ve had to announce to the pharmacy in front of people of the meds I’m on (because they can never find it) when that simply isn’t necessary . Lady was Pretty unprofessional and just had negative experience overall

The brunette girl with bangs and a ponytail was unbelievably unhelpful with my amazon return. First she didn’t even know how to help me and when she finally got the scanner she needed, she wouldn’t even take my package. The place is usually a disappointment in the customer service department so honestly it was my fault for thinking it would be even slightly better this time around.

Covid test

We have lived in the area 1 year and have had many prescriptions filled at this CVS location. They have always been very helpful and positive both on the phone and in person. Our prescriptions are filled quickly and accurately. This store should be used as an example on providing outstanding customer service for all other CVS locations.

Dont get passport photos here: image quality is low (you can easily see the pixels) and they dont always meet the official requirements. Please consider going to USPS or Fedex instead for a better quality photo for nearly the same price.Mine was slightly off-center and the background reflected off the canvas. The office that was verifying my paperwork warned me that the photo may not be accepted by the government. They also told me that other applicants have had issues with CVS photos in the past.

Not sure what Kyle K is talking about... Ive been coming to this CVS since I started my undergrad in 2007. There are always polite, quick, and personable. They work with my physician to make sure my scrips are refilled and call me right away if there are any issues. They even stayed late once to fill three scrips for me right at close. Highly recommend this place.

Review of Pharmacy ONLY:Despite being in one of the busiest locations in Lansing, the staff is great and very responsive. Drive through was unexpected, but highly welcomed!

I use to hate this place to the point of having to leave a negative review and complain to corporate - and they actually fixed the problem, they really did. For your convenience needs, I would now recommend this location above any other in the downtown E.L. District. Its clean and the the night staff is spot on good people now. Id pick it over any other convenience location - I couldnt say that a year ago but I can say it now. Good job. With that being said, they usually have what Im looking for. Open 24 hours and a more mature, experienced group at night that is friendly and helpful to everybody, not just a select few.

This CVS is great. Their service, product selection and prices are second to none! As a drugstore, it has everything I need and Im in this store at least once a week!

Pharmacy staff is always helpful and courteous, in person and on the phone, and scripts are filled quickly. Front of store staff is patient and friendly, too. A neigborhood treasure.

Pharmacy section is nice. Pharmacist and assistants are very friendly.

So filthy in here I is amazing!

Nice place, pharmacist is very nice, but the techs are extremely rude.

I usually just come here to pick up my prescriptions, but the pharmacy staff is fast and friendly.

Best pharmacy I have ever used, love the pharmacist and the Staff are great too.

I love this pharmacy! Ran into a few complications in regards to my sons med, which can get complicated but otherwise Chris, James and the rest of the East Lansing team are awesome!

If I could give the pharmacy a negative review I would! This was my 3rd and final visit I will ever make to this pharmacy. The techs were rude per usual, I figured the third time might be different, it wasnt. They did not seem like they wanted to be there nor did they want to serve me as a customer. So after leaving I called the pharmacy to have my prescription that was already filled there sent to Meijers and was kindly notified that I should have called Meijers to have them request the prescription vs having the CVS tech do HIS JOB and have it sent there via Meijers request. Now dont get me wrong the front counter employees have always been amazing to me, so I will continue to go here if necessary, but never will I venture back towards their horrid Pharmaceutical department. Never again, please go somewhere else, unless you like being harassed and treated like scum for filling a prescription.

Full of MSU hicks all the time, the hickiest of all reside in the down town East Lansing, coming from a thousand population hick towns in Michigan to a toy town called East Lansing, imagining it is the center of the world. They are really proud of their fake hick toy down town. The staff are hicks too.

Ive only bought items from the pharmacy, never had a prescription filled, but the store is clean, and the cashiers have always been friendly.

Messy and long lines.

Has what I am looking for

Typical CVS experience

Very disappointed experience. I called earlier to check if I have to drive here for my scheduled PCR test, and a male answered that I could just come in the store if I dont have a car. Then I got there, and was only to be told that I have to be in a vehicle to get tested. THANKS FOR THE ACCURATE INFORMATION!