Hands down night and day!! The “new” crew at the old Sprint store @ Camp Creek Marketplace are 100% official! I’ve lived in the area for 10 yrs and avoided this store due to the “predicted & consistent” disrespect I would experience. However, I went reluctantly, to migrate from Sprint to T-Mobile only because they had the equipment I wanted in stock. To my surprise my husband and I were greeted with professionalism and warmth. Despite the challenges we experienced in completing our goal, Lanea and especially Jeff were absolute Rock Stars! They made what would’ve normally been a terrible experience a memorable one. It was refreshing and a pleasant surprise! Thank you both for working until our requests were fulfilled! Hats off

Quentin Williams gave quick and exceptional customer service. I came in with so many questions and he answered everything while making it an easy process to walk through!

Jasmin was AMAZING!!! I came in for a service issue and she was able to make sure I left fully satisfied! I would recommend that store and her service to anyone. Great experience! I left super happy. Thanks Jasmine your customer service is unmatched keep up the great service beautiful ❤️❤️

Amazing! Tremendous service. Kea Allen went above and beyond anything I could have expected. She is extremely knowledgeable. Kayla was also very friendly and helpful. I cant compliant them enough.

My experience with sprint T was amazing ! Taylor and Kea were great and patient. They made my experience beyond memorable! These women provided the Best customer service I’ve had in a while when dealing with mobile stores and devices ! Thanks a lot I really appreciate it. I definitely recommend this store and will be back for all my cellular needs and wants!

I went to upgrade my 3 lines at this store and Ms. Taylor seems very tired an in a bad mood. I had to live because her energy was awful.

Excellent customer service. Britt Greeted me and stay with me until everything was taken ❤ care of. We need more people like her. She made this trip enjoyable and knowledgeable. Thanks to Britt.

Taylor & Tammy is OUTSTANDING. PERFECT SERVICE. SMART. .RESULT ORIENTED. MANAGER IS GREAT AS WELL

My experience was awesome at this location with Kea and Jeff... Fun fun fun!!! I appreciate their patience and professionalism. Keep up the great work and customer service.PS: I loved how they welcome their staff members to work!

What a great experience Robert provided for me! Spent over an hour helping me and getting things resolved for me. Appreciate all the help.

Went in FE was waiting at the door with an amazing smile! Answer all 111 of my questions save me 15% on my bill definitely will be coming to upgrade with FE on my business acct again!

Yall go see my man Virgil at the Camp Creek location. Great customer service. In and out. Polite and courteous. I recommend everybody to go see him whenever you need assistance.

I had the most amazing experience with these two ladies at T-Mobile. Linda and Fe l would recommend them to everyone they made me feel so welcome l really appreciate their customer services and l want them every time l go PERIOD!!!!

I was greeted by Alexis. She made me very comfortable about my wait time and kept me updated. Very friendly.

Quentin understood my problem and was able tohelp me quickly and efficiently. I expected this to be a hassle and he really made it painless. This location seems to know what they doin

So this is an update from the 1 star review I left a few years ago. Today October 6th 2020 I went into Sprint and the customer service was beyond great!!! Fe and Robert was amazing and friendly. They made me feel as if I knew them my entire life. I changed my mind like 20 million times and NO ONE gave me attitude or made me feel any negativity. I high reccomend this team and location..they deserve raises especially Fe for dealing with me the way she did. Thank you Sprint.

Fe was an amazing mobile expert help me pick out the perfect iPad for my love. Also got a goto case with keyboard at an amazing price! Definitely coming back to my girl Fe!

Brittney Very professional and patient. Will definitely be back. Best customer service I’ve had in 7 years in this store.

Jasmin and Jeff were amazing and provided excellent customer service. Very helpful and knowledgeable. I transferred my service to T-Mobile and got a new iPhone. I am a happy customer!!!

I came in the store to activate a new account with T-Mobile. And got excellent service by the entire staff (Jasmin, Fe and Alexis)! I will be returning for any additional purchases. 10/10 service!

Kea has always taken such great care of us we have followed her to each new location. The entire staff at this store has been amazing!

JaShan was very helpful and knowledgeable. He was able to help us after a failed transaction at another location I will be back soon to purchase a watch

Taylor at camp creek sprint was amazing just found out about TVision, they sell cable now amazing! TMo

Tammy was great and very hospitable and patient. She made my experience stressless

Jasmin was very helpful in helping me upgrading my phone. Great customer service.

Jasmin served my cell phone needs. She was polite and extremely respectful. I will continue to come for my cell phone needs. Thanks!!

Fe and the staff were amazing great team work wit Alexis can’t believe they sell TVision that’s like tv on the go amazing really got me thinking!

Jasmin was great! Customer service was amazing should definitely give her a raise!

My experience face to face was good until I realized that coming into the store to purchase only a sim card that 1 month later the young man ringing me out decided upon himself to add insurance to my account via Asurion. This deceptive act added an additional $37.00 to my bill. I was so upset that I couldnt even remove the service off of my bill. I was told to contact Asurion to remove a service that I never authroized to be added in the first place. Thats one reason I hate visiting the mobile stores because the agents work off of commission an do grimy things just to gain a sale.

Oweee I loveee Feee just as much as she loveees meee Definitely recommend this location for Great Customer service!

Fe was an amazing rep the store had a great vibe definitely recommending this store to family and friends.

Honestly one of the most unwelcoming places to come into. I came in to start service with the intent to bring my business Lines from Verizon. I overheard the store manager talking so nasty to a customer before I could be assisted. Also it’s unprofessional to sit around and say bad things about customers once they exit your store. The representatives were polite

Experience started out a little bad but THANKS to Kea!! BIG UPS she ably assited me with my purchase and made my experience awesomer and awesomer!! Thanks again Kea I give her 2 👍👍👍👍👍👍👍👍👍👍 for being a professional!!!!

Fe was a patient young lady I definitely will be back to the tmo/Sprint in the campcreek plaza!

Good people fast working. Jasmin was great.

I have been a Sprint customer for 10 years. Ive lived in this vicinity for the last year and encountered the worst customer service almost every time visiting this store. There was one occasion that was pleasant and there were still some things that took place during my visit that I knew to be not of Sprints customer service standards. This is honestly the worst location I have ever encountered in 10 years as a customer. Id advise going to the Cobb parkway location. Do better Campcreek Sprint, it just shouldnt be that hard to treat people decently.

I Loved How helped I was, everyone had great Customer Service .

It seems like those of us who have good experiences never leave reviews & this is actually my first time leaving one. I was simply trying to look up the store hours when I read the scathing reviews. I have been to this store quite a few times and always received excellent service. The staff is friendly & helpful & exhibit great attitudes. In fact I was just on there today & had a wonderful associate take excellent care of me. Ive been with sprint for over 10 years & I love them!

Shan is great and helped me for over a hour very dedicated

Fee was an amazing rep definitely coming back!

Jasmin was amazing, I loved her customer service

I visited this store with my dad this evening; my dad is in the 60+ age range so needless to say he isnt tech savvy. The store associate, Shadow, was kind and patient with my dad while assisting him with an upgrade.Great Service !!!

Fe is a very patient at the camp creek store and the others where as kind as well will b back soon ty!

JaShan was a great representative, quick and very helpful

Arielle and Anthony were very helpful in trying to get me set up for a new account. However the representatives on the phone they were talking too did not try to help me get a new phone and account at all. I had lost my phone the same day and needed a new phone ASAP. I arrived at the Sprint store at 1:40pm after submitting a web order for an iPhone XR and it got cancelled. I was then told to come back with more information and the representatives on the phone still did not help me. I didn’t leave the Sprint store till almost 7pm that day. Arielle and Anthony were trying their best but the representatives ended up telling them that I had to wait 60 days before I can get service with them. OUTRAGEOUS! I was told that under my circumstances that problem rarely occurs. I’m extremely upset that I had to spend most of my day there just to be denied service with them. I don’t think I’ll be going back to Sprint after the 60 days due to this experience. It was just horrible and nobody should have to go through that in order to receive a new phone.

Good service great staff order online makes it faster in and out

Opened at 1216pm....signed said noon.

Went here and waited for an hour. Once inside the rep started talking to co workers and laughing another 10 minutes before seeing me. 30 minutes later he tells me I need to call sprint customer service because theyre not answering for him. I will drive an hour before I come back to this store. Always issues here.

Ordered phone online,went to pick the phone up the rep had a bad attitude. She wouldn’t assist me. I asked for the store manager she pointed out 3 managers. I left the store and went to my car and called to speak to the manager she then kept hanging up on me every time I called. I finally got the REAL manager on the phone and told her what had happened she assisted me and gave me a free screen protector. The manager was nice and professional but the EMPLOYEE under her needs some customer service training. You can’t have an attitude working in the public like that. She really represents sprint in a horrible way. I will go as high as I need in this because the rudeness was uncalled for. If you don’t like your job QUIT!!!NOT TO MENTION IT TOOK AN HOUR, I wasted an hr of my time because she was too stupid to do her job.

I was at this location Saturday around 1PM and Patrick was the rep who assisted me ( I never waited more than 2 min) and I added a new line to an existing account, transfer my number from a different provider and he also transfer all my old numbers into my brand new iPhone 5 I just purchased from the store all that within 1 hrs, I called that excellent service if you ask me. Thanks a lot Patrick for all your assistance another satisfy customer. I will definitely recommended this location but make sure you make an appointment before arrival so you will be in and out satisfy.

Veronica was very attentive to my needs upon my arrival to the camp creek Sprint location. Due to the complications of my concerrns in which had nothing to do with the store or the reps she involved Julian. Julian listened to my concerned and he guided me through my problem along with Veronica. Needless to say I am happy with my service and my problem was resolved. Great customer service...thanks Julian and Veronica.

I went in to get the new note yesterday. I was seen immediately. The staff was polite and helpful. Arielle took great care of me and addressed all my concerns.

This place is full of unprofessional employees and managers. Full of people with bad attitudes. Horrible leadership. I went in the next day after my horrible experience with their employee Cindy to talk a manager and he was just as uninterested and didnt care about my concerns. I went to another location and got all my issues resolved. I will never go back to this location. This is not the first time Ive had a bad experience in this store. Its closer to my house so it was convenient but after this last time i will take the drive to another store and take my money else where.

If you go there get Iesha to help shes the best news the product great service

Horrible customer service. Worst in Atlanta and that says something. People are very combative, rude, and dont want to help people. Even when you have money and are ready to spend with them.

GREAT, FRIENDLY SERVICE

I was interested in switching to Sprint and visited this location to get some more information on phones/plans. Customer service was horrible and it seem like no one was on the same accord or even cared to be. I dont remember the young lady who was assisting me but she is the reason I decided not to go to Sprint, her attitude and bad customer service skills.

Absolutely the worst service. Avoid the headache and drive to another store !

The service provided at this store is still below average. The employees and management should want to offer quality service ESPECIALLY to those that resemble them. Its a shame. Our community deserves better and we need a Technician at this location. Its a huge inconvenience for those on this side of town to have to drive to North Atlanta to get our phones serviced.

Customer Service was so friendly,I enjoyedbeing there.

If I could give 0 stars I would. Nothing good to say about sprint. Not just this store, everything about sprint is terrible. I would have dropped them years ago but theyre so cheap. Guess you get what you pay for

Bought 2 preowned phones and signed up for service in a flash. Good customer service and knowledgeable staff.

Service is really slow today. Its usually not so bad. I simply needed to pay my bill and it took nearly 2 hours.

The young guy that tried to help me was good but I really dislike Sprint!

I agree with other reviewers in regard to the unprofessionalism of this location and the poor customer service. We were initially put off by the representative loudly summoning us from the door of the store--literally opening the door when people passed to ask them to come into the store as he could save them money. I found this unprofessional and off-putting and ran another errand before ultimately deciding to return to ask a question about my service, but not to purchase anything.I also would like to note that the representative we were assisted by was wearing jeans, sneakers, and a shirt--all very casual and no uniform or dress code that one would expect someone to wear at work.I had a question about how to lower my bill. The representative tried to get me to purchase items 2-3 times during my 10 minute visit despite the fact that I was there for something else completely unrelated (to lower my bill). I assume at some point he eventually realized I would not be purchasing anything and proceeded to look past me for most of our visit. Most disturbingly, he supposedly looked at my account and advised me of several incorrect things as far as the breakdown of my bill, including telling me that I had insurance on my phone, a spending credit that I was being charged for each month, and something else that I cannot recall. I followed up with Sprint via phone the same day to confirm these charges as I did not see these things online on my bill. The rep. via phone confirmed what I was able to see online, meaning the rep. at the store was completely wrong about the breakdown of my bill, despite me confirming with him my name and number to ensure he had the correct account pulled up. I also was disappointed at the extremely loud, unprofessional, aggressive music being played at this store. It seems the culture of this location is unprofessional as a whole and I regret that this is the only sprint location in an area that is predominantly African American. I am wondering if the management at this store are thinking that this culture is what the clientele in the area want or if this is simply a reflection of poor leadership. This would not be okay in Buckhead and this level of unprofessionalism should not be okay in East Point. We can and should do better. I honestly cannot think of 1 positive thing about my visit here.

I lost over an hour waiting in this store with no extension of professionalism at all. You couldnt distinguish the employees from someone walking off the street from the dress and the nonchalant attitudes did not help, especially when talking to a manager. No one thought to check my plan for service, just stated we could not fix the phone. Went to the Morrow Store, Arteria (sp?) checked my plan, saw it had been changed, phone working in 20 minutes. Thankful for their professionalism and experience in listening and seeking a solution. Camp Creek could take a page from this store. No tech needed, just the desire to help a customer.

I will never in my life come to this location the manager was okay but the people that work under her need some more training or need to quit ! The woman was so rude I didn’t even get her name but she wears too too much makeup if you see her please beware ! She makes up her own policies and hangs up in people’s faces like they are nobody ! Please do not go to this store to do anything!

Went to this store today to get service with friends, there was a bit of wait but that’s to be expected around closing time, so as our name was called the lady asked what we were there for and upon hearing we wanted to try and get new service she immediately started basically telling us why she probably wouldn’t be able to do it . First she said we needed two forms of ID which we replied that we have those, then she goes on to say well the phone your trying to get is on back order until end of February which I kno was a lie since I called into customer service ahead of time to try get service and they said the phones would be shipped in couple weeks, so after we said ok to that objection she then stated that unless we are porting the same amount of numbers from our current carrier as the amount of phones we were trying to get that we wouldn’t be able to get service since it’s sprints policy that if your getting a new service that u have to port over your current number to sprint, which I personally know is a lie since I used to work for sprint. She basically did everything in her power to deny us service even before she had a full conversation with us. Went to another sprint store and got the phones ordered, with no mention of them being on back order til February or us having to port over every number.

Worst location to go to. Staff is lazy, unintelligible in the company and their abilities. They do not act as if they want the commission, or need it. My first rep COMERO was the best until after the phone was sold. Caught himself trying to put me in my place because I called the 1800 instead of him, even though he doesnt answer nor resolve his customer issues. My second one was just horrible, leave it up to her, I wouldve came out of pocket an extra $300 just because she wasnt trained properly. She referred me to the Cumberland location because they could fix my phone before my upgrade. Went there, not only did I NOT have to pay for the repair, I saved my $300, didnt have to pay a down payment and walked out with a new iphone XR. Sooooo, the chick had no clue what she was doing or talking about and lost out on money for the new phone. YOU ROCK YOUNG GRASSHOPPER smh.

It’s very comfy and it makes you feel right at home and don’t worry it’s mostly never crowded or packed so you’ll be in and out quick

THIS IS THE WORST SPRINT STORE TO GO TO! THEY ARE SO GHETTO AND UNPROFESSIONAL! THEY WILL STEAL YOUR STUFF! I ORDERED MY IPHONE X OFF THE INTERNET AND DID A STORE PICKUP AT THIS LOCATION & WHEN I GOT THERE THEY SAID MY PHONE HAS ALREADY BEEN PICKED UP! BUT COME TO FIND OUT THEY GAVE MY PHONE AWAY!! LIKE HOW DO YALL NOT CHECK FOR ID AND FOLLOW PROTOCOL... WHEN SOMEONE IS PICKING UP A PHONE. BUT THIS WAS A INSIDE JOB BECAUSE THE ASSISTANT STORE MANAGER WOULDN’T GIVE ME HIS FULL NAME AND EVERYTHING WAS SHADDY!!! THEY ARE THE WORST ESTABLISHMENT IN THE WORLD!!!

If you go to this location, ask for Andrea. This young lady is very knowledgeable and goes the extra mile to make sure you are taken care of. Wonderful personality, gets you in and out!!!!!

The Sales Rep in the store was not competent and not fourth coming with information. after explaining my scenario to him for my sons need as a customer. He sold me a product which did not fit my needs and I had to bring it back to the store 2 days after a purchased it. And was told I had to pay a 35 dollar restocking fee. I also requested that I receive my company discount that also was not reflective on my bill. My experience was a NIGHTMARE. I attempted to fix this with Live Chat (A Joke) . My saving grace was Ms. Kenesha in Florida Customer Service Rep. They need to send her to the Camp creek location to teach them the importance of Good customer service or clone her. She was the ONE true bright spot in my customer experience

Simple inquiry.wait time is up to 45min avg.

This place is convenient do not trust any salesman. They will tell you truth and lies. If you going here going here and knowing what you want if you dont want accessories do not allow them to upsell you on accessories because the time that you have an issue if its not within 14 days they will not assist you and it is sad for the best customer care call over the phone or order online from Sprint dont trust the store.

Never get sprint . Without WiFi it’s absolute trash. I can’t even watch an insta story, even to find this website to write this review it took 3 minutes to load my Hulu doesn’t work so that’s a waste of money this this month I regret getting sprint so much it is absolute garbage. I advise you if you wanna spend 800 dollars on something that doesn’t work without WiFi just get a laptop. (Will be changing services soon as I get paid) smh.

Great service by Tae! Always has the answer.

The “manager” Cameron was very unprofessional. He lied and twisted the company policy around to suit his choices not to accept my phones that I wanted to turn in from an upgrade I recently made via telesales. Initially he was going to accept the phones until he began to quote phone prices and plan amounts and I told him I didnt need any of that all of that was taken care of all ready. He then stated I could only return the phones if he Handel the complete upgrade and I wouldn’t be able to call customer service for 30days, calling any time before that would refelect on the store. I could care less, so after still refusing to let him make any changes to my account he then stated company policy wouldn’t allow him to take the phones and I would have to mail them back .My issue with this is if he had led with that I could have accepted it and left . I was getting frustrated so I called customer service on my phone after I explained the issue the rep advised that I was under customer satisfaction Gary tee and they could take the phone back . He asked to speak to the store rep. Came to took my phone and went to the back I then asked another rep to get him to bring back my phone. This guy this sprint manager lied to the rep and said my phones were in bad condition and he didn’t want to take them.I’ve been with sprint 7 yrs and this by far has been the worst experience ever. I will not visit this location and hopes this review open the right person in upper management eyes address this issue.

THEY LIE! They will sell you a phone that you are not able to use your GPS and talk on the phone at the same time. The network is very slow and you will get alot of dropped calls. Place is a RIP OFF!!! RUN AWAY!!!

I went in today and worked with Quintez Webb. I felt like this guy did an amazing job with my account. He performed a thorough review on my account and let me know of every option available. His was quick, informative, and mostly professional.I didnt purchase anything that he could make a commission off of, and if I had cash on me, I wouldve tipped this guy.Im a Sales & Marketing professional myself, and I believe this guy did a great job with generating a need and displaying of professionalism.He represented Sprint in a positive manner today.Quintez Webb, keep up the good work!!!

Went here last month to upgrade me abd my husband Galaxy 8 and the salesman gave us 3 additional items under the impression they were free with the upgrade all we had to do was pay for monthly service. Our first bill was high and we expected that with the upgraded and higher fees but the second bill was Eben higher. I called in spoke with a rep in custom serveice who was extremely nice and explained the issue and what was all being charged and apologized for my inconvenience. He escalated my issue to a investigation team who basically dumoed the issue back to the store. That investigation Rep advised me to go to store to settle my issue or return items. SPRINT REPS AT THID STORE ARE SCAMMERS AND UNPROFESSIONAL. SPRINT IS A RIP OFF

I ve been w/ SPRINT FOR 22 yrs it hate talking to foreigners that doesnt speak English well. But Verizon hire 95% of non thinking imbeciles ti say the very least. DONT TRUST VERIZON....THEY ARE LIARS & HAS ROCKS IN THEIR HEAD. VERSUS A BRAIN. WHEN A COMPANY SHOWS U WHO THEY R...PLS BELIEVE THEM. Im going back to Sprint. VERIZON STINKS FROM HERE TO HELLTOO MANY DROPPED CALLS ON CELLPHONE & WATCH PHONE. IM CALLING THE CEO IN NEW YORK & DRAG THEIR ASSES IN OURT.

Was seen immediately. The store associate was very knowledgeable and she made sure we understood everything we were concerned about.

This is the worst sprint store Ive ever been to by far. Their customer service is the absolute worst. I dont care when I go its always bad custimer service. The people dont act as if they even want to help you. Then it takes forever to be seen. They talk amongst themselves as if youre not even there. If I could could give this location 0 stars I would..

Terrible customer service with this store. Corporate needs to address issues with this store.

The very first time I went there I was just going to see the special they had going on regarding their switching from Boost to Sprint...and they had me go through the steps to see if I qualified for the 2 lines....so I wasnt willing to pay the amount they were offering me so I left the store...to my disbelief, my Boost phone wasnt working at all and my number had already been imported to Sprint service...I was pissed I immediately went back to find out what the problem was and they told me I would have to call Boost to get it transferred back ....so I called Boost and they told me to call Sprint....it was a back and forth ordeal for 3 days so they told me to just take the Samsung s6 to try it out while they took care of this matter for me....I was told to bring it back within 24 hrs so they could switch it back to Boost but something came up in my personal life and wasnt able to take it back and so I just kept the phone but I was disappointed by the unprofessional manner and the all the promises that they told me would happen...Ive even gone back there to get a copy of my bill and the girl that helped me out was very rude and was talking to her co-worker while assisting me.... THIS IS THE ABSOLUTE WORST PLACE TO GET YOUR PHINE FROM THEY ARE UNPROFESSIONAL AND RUDE, GHETTO AND NOT HELPFUL, WHATS THE POINT OF HAVING OF GOING THERE TO BE TREATED LIKE THEY ARE BORED WITH THIER JOB...

Great customer service from Comero. Will ship with him again.

Customer service was friendly and prompt. Very satisfied with my experience.

I entered the store and was immediately greeted by Tyeshia. She listened carefully to my problem, then offered to see what she could do to help me. Tyeshia solved my problem within 10 minutes. I could not have asked for better service! I will visit this Sprint office again, and I will definitely ask for Tyeshia.

Horrible lazy workers... and I tried to get a job here before and they denied me glad I don’t work here. Horrible location.

👎👎 We were with Sprint for 10 years and they wouldnt work with us

I have been to this store a lot. Service was great at first. Now there are very rude. And unhelpful. Need old workers back or new ones.

I placed the order over the phone and was given a price tried to pay but was told they were getting an error. Did this for three days, my money kept coming out of my account and going back in. Well finally a guy said to go in the store with my ID and pay. Upon getting to the store the price went up and I was told he couldnt change anything since thats how the order was in the system. Very back start with Sprint.

Great place need customer service skills

Nice place for cell phone service

Store was amazing

Overcrowded, and you have to take a number. Located in a very busy area

This store needs people from Corporate to see how awful they treat their customers. Very unprofessional, is disgusting and disturbing to go there. I havent bought the accessories I want because I dont want to step in that ghetto people behavior.

I give zero stars if I have too, but every time I come up here its a long long wait & Im a sprint customer so I need to take this too corporate, they see that there are important customers like my self that need important assistance, Im very upset & disappointed at same dam time.

Customer service here is very dry and unpleasant. The sales people have no clue what is going on, it’s like walking into a room full of freshmen college students.