First of all. There were only 2 employees. And many customers were waiting... Also, one of the employee is very rude to one of the customers. Even you cannot help her at the moment, you shouldnt be so rude to the customer like that. The customer was so mad and she just ran and left the store. He also helped us, but he wasnt unkind to us. But he also didnt try to help us at all. Because its almost closing time. I was so frustrated, and I will not visit this store ever.

Ive been a loyal Verizon wireless and Fios customer for 10 years!!! Ive been having an issue with my phone (fluctuating reception) for over two weeks. Ive gone to two company stores have called Verizon technical, and no one seems to have any knowledge how to fix this issue, meanwhile the constant search for a signal is eating up my battery leaving me at 0%. Im very disappointed with with the lack of support Ive gotten for my issue and will be looking elsewhere.

I had my first nice experience today at Verizon thanks to Jay (Service Rep). Jay was a huge help. He laid out my options clearly, and helped me choose the best one. Thanks again Jay

The personnel were fabulous, courteous and considerate. But our years-old expectations of being sold devices and having them all set up for us were way unfulfilled. They just dont do it that way anymore. 😭

Absolutely no help, just trying to rush me out the door saying I can do everything on-line and to buy a phone on-line and pick it up here. Also, any questions I have I can check on verizon.com...The whole reason I took the time to come to the store is to have in-person assistance, not to be told to go home and help myself on-line...I understand it was 7:00PM & they close at 8:00PM, but I said numerous times im willing to wait for assistance.Finally, the guy takes my number to hold my place and says im 3rd in-line & theres currently 2 employees assisting people.As im waiting 45 minutes, they help 7 other people and never call me, so I left.I rather buy a phone on ebay or through samsung directly than give this store any business.Terrible customer service.

Firing employees because they wanted to record a situation in order to protect themselves was crossing a line.

Overall the staff are very helpful One of them (Dashua) is very sympathetic, patient and respectful I am grateful to him for taking care of us He is excellentEngin &Yasemin Ceylan

Verizon in Edgewater was great! Brayan and Stephanie were extremely helpful and thorough. They ensured my phone was restored properly before I left. I went early in the morning to avoid lines and they greeted me and took care of everything right away. Definitely ask for them if you need help!

I dont recommend this place, poor costumer services and BRYAN is rude and nasty. I went to change my new iphone 12/ 128gb for 256gb and Was not a good experience at all !!! Hope the manager check this review and talk with those guys they dont treat right the costumers.

Good service professional staff

Its just a great place to check out the merch. Its only a 3star rating because while I was there, the man just kept telling me to buy everything online or from a different vendor; despite my states willingness to purchase the items... I was very confused... And left empty handed.Bonus: they have antibacterial wipe dispensers all around this location. So you can just grab one before touching the merch.

I was greeted rudely by a security guard at the door. He asked how he could help us (obviously for a phone or phone issue). He told us only one family member is allowed in the store at a time. Sorry Verizon, there are plenty of other places to spend my money.

Great experience upgrading my iPhone. Very accommodating and fully compliant with COVID-19 policies. Raul was so helpful and patient. Thank you!

Very friendly and helpful staff

Went in to grab a sim for a new phone, they had great covid protocols in place and were extremely helpful

Jay is the ABSOLUTE best! He has amazing customer service and the ability to break pricing and things down for you. He’s so nice and down to earth. He always helps my fiancé and I with phone related questions, upgrades, etc. he is the best!! I highly recommend seeing him if you go.

Other then have the cell phone ready for pickup for a new line they mess up my plan just by asking when I went to pick up the new cell about the unlimited plan the guy went and change it without telling me that he did that.And when I realized what they did the company couldn’t get the plan back that I had because they didn’t have that plan anymore.2 weeks after that I’m getting a new iPhone with another sales guy and I ask him to put insurance the guy said yes now you have insurance on the new device I call a week later for something and the operator ask me if I want it to put insurance on the new device .Really guys come on we pay for a service get it together!!! 😠😡😠

VERIZON JUST SUCKS AS A WHOLE COMPANY. I have been with them for years. They tell you one thing and it’s another thing! Would recommend not dealing with them and looking somewhere else!

My mother was about to buy a brand new device and because she was so poorly attended she decided to not buy the phone.The person who was selling her the device was also answering another customer’s question when there were at least two other employees looking for something to do. After we left we realized he switched my mother’s number to another device without her permission and when we came right back they refused to assist us. had to call verizon and figure it out our selves.

We had an amazing experience at Verizon with Ray Burkhardt. He walked us through our fios answered all questions and was extremely patient and knowledgeable. Will definitely go back again to this specific Verizon store and have Ray help us. Thank you again !! Great customer service 👍

Now that the store has been redesigned as well as the shopping experience, its a huge improvement. Simple, clean layout. No more setting aside an hour or more to make a purchase. In and out in a few minutes.

Great service from our rep. Dashua was awesome and helped us reach a good decision.

Laudy was amazing, I wholeheartedly recommend her. She is really great and knowledgeable and gets you the best discounts. Thanks laudy

Excellent customer service and staff

This place always fantastic Ive had their service for a while. I was having an issue with my pixel 2 I bought it here so came back its my local store and the guy said dont worry well send you a new one tomorrow thats why you have insurance nothings going to change its going to cost you absolutely nothing. Youll have it delivered tomorrow to your house. If I could have gotten it today would have been better but it is what it is.Thanks HarlonCheers

Went to Edgewater because the fort Lee store closed. Harlyn assisted me with my new phone and was extremely professional and knowledgeable. Thank you.

I saw all those negative reviews but to me, the experience with this verizon store was great. I had some issues with switching phones since I have 2 lines and the service guy had good knowledge how to handle the situation and very helpful with some humor. I love the store and will visit again with no hesitate!

Good customer service they helped me a lot do to the fact that fed ex screwed up, so I had to go to the store for a birthday present. They made sure I left with the I pad and even help me have it set up. It was a birthday present for my kid.

Andy Rodriguez is pretty awesome guy, knows customer service very well and is great with customers. Andy is a great asset to Verizon Wireless. Thank you Andy for all your help you have been great.

Salesman told me I could upgrade my Google Pixel 2 once every year and just pay tax on the new phone each time I upgrade. I went to upgrade to the Pixel 3 and was told I cant. Their salesman lied. Nothing is worse in my opinion than a liar. This store hires people who lie. Judge for yourself if you want to go there?

Worst experience ever

Good store. Good people working there. Answered all my questions and concerns.

Leo was a tremendous help to me.He has enormous patiece as well as knowledge. He knows how to treat a customer. He deserves a raise!

Do not come here, they’re liars. Came in to get an Apple Watch and was told that deductible for protection plan, if the watch is broken will only be $30. I then asked for documentation where that’s written, they then changed the story and showed me that it’s actually $100 not $30. So I’m paying for $400 watch, $15 a month for 2 years (total $360) and also have to pay a $99 deductible that’s insanity. Also, when I got home got a notification that all my lines have device protection when I deliberately turned it off the week before because I’m anticipating the new phone. The clerk didn’t even say he’ll be doing that. Scam artists work here, stay away and ask for everything in writing.

The staff was good, very willing to help, although they did give me some misleading information.

Dont expect much. Walmart employees know more stuff than they do. Troubleshooting and technical knowledge is close to non. Failed to help potential customer.

Nice Store

Awesome

Worst service possible do not go there I am stuck owing for watches I returned SCAM!! Horrible stay away!

Worst customer service EVER. I have never seen such lazy, unprofessional people who couldnt be bothered to do their job. For a regionally store, this place is a joke. Its bad enough I went to pay the full retail price for the new note and was directed to go to the website when she clearly could have done it for us.

Hi guys,I dont write reviews at all. But the customers service was so bad i wanted to share it with the world. Matt and Rob are the supervisors in this store. They treated my mother with disrespect and inconsideration. We were waiting for over 30 mins when the store wasnt that busy. Rob and Matt told my mother were busy cant you see? If someone said that to me as a customer I would be very upset but probably shake it off. Saying something like that to a mother or a close loved one made me furious. Whats worse is they told us to wait even longer to tell us that they cant help us because we talked back to them. Matt and Rob are the supervisors of Edgewater new jersey and should be banned from working there for the sake of our community. You can read all these other reviews but this one is accurate. Ive never done a review before and it takes a lot out of me to do something like this. Trust my opinion and i guarantee you will be better off. Take another Verizon store. Thanks guys!

I have brought my Samsung G8+ in twice. First time it was preplaced, second time the charging came wont work to charge the phone. I spend $80 on new charges and it still wont work. Staff unwilling to trouble shoot quickly. Seems more that all tech support is done over the phone not in the store anymore.

By far WORST SERVICE !!!possible do not go there I am stuck owing for watches I returned SCAM!! Horrible stay away!

Great assortment of phones and accessories plus lots of deals.

This place was super great!. The service was excellent

Find Another Place or Carrier.....Do Not Expect Any Type of Customer Service At This Location......I was told after doing a bad p/u of a brand new Note 8 Good Luck by the associate.....Horrible! Wish I Could Give Zero Stars!After reading the reviews when I got home......the low star reviews are completely correct! The sales associates were all acting busy and looked as if they should not be bothered. I have been to many Corporate Verizon Stores and this store is below par! Call the VZW Customer Service line and ask for a different way to help and a different store that can help YOU!Best!

No clue what they are doing in there

It sucked!My dads phone wasnt working, so we went there, it was 8:51 when we got there, before closing time, but the person on the desk didnt open it and was being very rude. I would not recommend that place to anyone except for jerks.

Manager was rude and dismissive. I came to inquire about trading in my iPhone for an upgrade and he brushed me off when I asked for discrepancies between Apple and Verizon offers to say “I don’t understand what you’re not understanding. You seem to have a problem”. I was there with my 4 year old daughter, felt insulted and left. Previously had a great experience with someone named Jonathan.

Got two new phone under 10m, great service!

I in general had a positive opinion of the place until today. As soon as I mentioned the problem I was having my phone (LG G3, green screen/hw reset), the rep apparently concluded that this is something she cant bothered with, and seemed happy that the phone wouldnt turn on, so she can move on to not doing anything (there werent many customers in the store). She or anyone would even try to see if the battery is the problem, and of course she just kept mentioning upgrade.. It wasnt bad enough for me to ditch verizon (sadly I still owe them), but will try to stay away from that place.

Great sales and service staff that are always willing to help and provide great service! The location can get crowded at times.

If I could I would rate it 0 starI am the first one in the queue, and they made me wait for ONE hour! ONE hour!By the time I wrote this review, Im still waitingPeople work there just talk each other and then left one by one

Worst experience for customer service with our business account, manager eneida I don’t think that she really know about customer services!! They don’t give me the right information.

Helpful,but very busy on Sat

It a good place for experts on phones and customer service.

Very friendly staff. Helped with all my needs !

Waiting forever!! Low efficiency. Avoid this store.

Store entered the wrong phone number for my switching bonus and I have had to call Verizon 10 times, hung up on, dropped calls, incompetent people, just horrible. Manger at the Edgewater store says he is going to resolve the issue and I never hear from him...terrible customer service, incompetent company

This Verizon Store sink. The customer service is horrible and waiting timeis unbelievable. My lumia ionia phone frozen on me 3 or 4 they customer svc did a half ass job. Some them do not know what there doing.I recently went to the verizon on 9100 tonnelle ave North Bergen they were stellar and very very helpful. Do Not go the verizon edgewater store. They sink.phil

It is not the worst I love it

Unlike all these other reviews, I had a good experience there. Knowledgeable salesperson and was very helpful.

Very poor service, response to questions were incoherent.

Failed to help a potential Verizon customer. Asked to bring some documents, but after they got it, they straight out refused to help. Blame Jim (whoever he is there).

Good service

Walked in the door and waited around so that someone could check me in but that took awhile and when they discovered get around to it they just signed in whoever happened to be standing the closest even though I had been waiting much longer... The first signed in was the last one that came in the door... People all over the place need jobs... Hire some!

Very helpful!

Good service

Sales guy could hardly be bothered to talk to us. Impolite, and didnt offer any sales information. In fact, seemed to answer as monosyllabically as possible with as little information as he could manage.

Search Google for the Verizon BOGO Scam.

Take a 20 minute process and turn it into 2 and a half hours and waste your day away.

I didnt go to Verizon

Really need to stand on line for a 6 caseAnd get a rude response as well!

Great service

Problem was quickly resolved

Good attention varieties of offers

Very bad attention given to the workers, they only say go online and they are not happy because they are not working and they are also selling phones that are not useful, deceiving customers

Bad customer service I dont know how they are wrong