By far the best service and standards of any UPS store I have used. This store is actually out of my way but I will continue to use them due to the great service and extremely polite and helpful staff. Couldn’t ask for a better location to ship from

Staff here is friendly and fast. They make the drop off easy with no issues.

I have been shipping packages from this UPS store for several years. I have never had a bad experience. Having been in a small business for many years, I understand that things don’t always go the way we want the to. The mark of any business is how well they correct an error.I don’t know who owns the store, nor is it important to me. All of the staff have always been up front about cost, professional and courteous!Thanks to them for helping my day get a little better.

Great People, Continue to go above and beyond to serve customers. Ive shipped hundreds of packages through them. Never once had an issue, and the owners are extremely kind. Ive been there 100s of times since 2017, and each time has been great. They make shipping through UPS a fast and easy experience.

Probably the fastest shipping center in the district.The other places are nothing compared to this one, it takes like 5 seconds for you to finish here, unlike 20 minutes at USPS

I went there recently, there was a Muslim girl in hijab serving us and she was so nice and quick in service. We were out in a minute. Im glad there are places in America where Islamophobia is kept at a minimum. She should deserve a promotion. More power to you for diversifying the employment culture !

Extremely helpful staff, welcoming atmosphere. Very competent and reliable service. I would not go anywhere else (Also plenty of easy parking). Hours are good also

Deliver all my mail here, such a friendly staff and very helpful

I went to this UPS store in Inman Ave, Edison, NJ, yesterday to make 200 colored copies, some of the copies to be sent to 3 different addresses, and the pages had to be handled carefully. Naser took great care of me, he was extremely efficient, patient, and pleasant. He got the job done thoroughly and carefully, making sure all addresses were correct, and making sure I was happy with the 200 colored copies. They came out beautifully, better than expected. Great product. Excellent customer service. HIGHLY HIGHLY RECOMMEND THIS UPS STORE. Go THERE if you can, it is worth the extra distance because your experience is brief and PLEASANT and you feel LIGHTER when you leave. I actually live in NY, but I will WAIT to get UPS-stuff-done until I visit mom in NJ, because the UPS on Inman in Edison is hands down the best store, and the UPS stores near me are a headache. Thanks Naser, keep up the wonderful service :)

Wish there was a negative rating to give here.Arrogant, Bad customer Service and lame excuses for rip off prices.1 If you forget to tape off your shipping box or it need little tape, they charge you 1Dollar for 6 inches of tape to put there2 Printing/Copy prices are rip off. Online price is 13 cents to be picked up in store but they charge 1Dollar for first page and 49cents for each remaining. They always have one excuse or the other for bad prices- sometimes its computer use charge because you used USB, sometimes because you printed and not copied and hence the extra charge.No wonder why they always have excuse that online printing is not working or link is not working.Better go to fedex which has much better service and features to offer and great same price online and instore.3 Very rude and doesnt care about customer. If you ask about about price variation, they reply by saying go somewhere else

Nasir very nasty and super rude . My package was never shipped from this location I have the proof that package was dropped off to this location and NOT shipped STOLEN. Don’t trust this store

Overall quick and friendly service . I use them all the time. 0 issues so far .

Amazing service. very nice

Impressive service. I’ve never been in and out of a store to send a package so quickly in my life. The man at the front desk knows how to operate a store efficiently and effectively.

Very good customer service

This was the worst customer service I have ever experienced. The girl behind the counter said my packages had to be sealed before I could send them back to Amazon but that they could package them for me for a fee. I agreed to pay the fee but when we got to one of my more involved packages she said she didnt want to pack it up for me even though I had said I would pay for that service. She was VERY rude and then told me she was not going to send my packages back to Amazon so that I never get my refund. Then the male owner of the store got involved and was very loud and intimidating with me. I ended up having to call the police to ensure that she voided my transactions so I could do my return at a different UPS store. It was horrifying!

They are the most welcoming UPS office! Love the continuous positivity. They do soo much for me and always timely delivery. Thanks guys!

Terrible customer service. Clerk charged me $1 on a counter to tape my pre paid label box. who charges $1 to tape? I can buy my own tape for $2, a whole roll. Would never come back here.

Quick in an out for drop off. No one in market can beat them. Thank you for saving my time.

Owner is very abusive. Had to lodge a complaint against them due to the misbehavior and abusing.

Naser always makes returning Amazon packages a breeze and is friendly every time I go in. Definitely recommend!

EVERY TIME I GO INTO THIS UPS STORE IT IS A GREAT EXPERIENCE. THE OWNER IS VERY NICE AND GOES OUT OF HIS WAY TO HELP ME. I REALLY DO NOT UNDERSTAND ANY BAD REVIEWS - MY DEALINGS HERE BRING ME TO THIS STORE OVER ANY OTHER.

Very nice service. Very courteous person.

Best UPS store Ive been to. Very prompt and professional service. They are super helpful, courteous and quickly move through a line, if there is one.

I would give zero stars if possible. Owner and whole staff become very rude when pointed out that it is his responsibility to provide services customers paid for in timely matter. instead of admitting his wrongdoing, the owner raises his voice at the customer.Very hostile environment and unacceptable customer service.

I tried to return an Amazon package here and a man working (I believe the owner) used the shipping label as tape/ seal on the envelope. He was very rude and said that I had to package the item myself, as per Amazon. Mind you it was in a bag already. He claimed that Amazon doesnt pay for tape. Long story short- the package came back to me 2 weeks later because he had never covered the original label. I find this to be awful customer service. If he is so hard up for a piece of tape maybe shipping should not be his calling.

Nice location to get all your things done. The guy behind the counter, Naser, is really nice, friendly and professional. He is very knowledgeable about the shipping and very helpful in handling all your shipping needs. He taught me about UPS mychoice and that has made my life so convenient. I will be opening up a mailbox soon for my business so people dont know where I live. Keep up the great work. Thanks a lot!

Excellent customer service ! Naser, the manager of the UPS store on Inman Avenue (in the Inman Grove Shopping Center), is my Holiday Hero and an Everyday Hero! He is the best at explaining the different shipping options (speed and delivery rates). He always goes the extra mile when packing items for me. I have shipped costly custom-made framed awards, important documents and more than a few times, my wardrobe for a week-long trip from his store - plus plenty of other business and personal packages - delivery is always within the expected time frame and the contests always arrive in superb shape!

I had to ship a big item out and was worried about the cost. Naser was able to help out with suggestions and process my transaction right away. Thank you!

All ups has passport service, only hear is not, that is explained by the owner, he is rude and lies.Government web sight explaining about all ups store has what services .

Good customer service. They offer packing services for all packages but i pack my returns at home to save me a dollar. Always come here.

Fantastic service. Naser, you rock and thanks for guiding and serving us as clients so patiently.

After they changed ownership, I’ve never had a bad experience here. The staff is always helpful and friendly! People who write negative reviews have a problem with paying for services. Definitely my favorite store, they always take care of me.

My amazon return - 1) Machine could not scan bar code 2) option provided was print label at cost of $1 3) This happened in 2 times in span of 3 months.Yet another visit shows the above behavior is not changedIn total 3 in row. Looks time to talk to Amazon.

The person who is working in this UPS store made my day!!! I went with so many return items, he helped me in such a nice manner and patience. He helped me printing the labels and attaching/taping the boxes. I came out of the store within 10 minutes. Very helpful, greatly appreciated.

I just opened up a small business mailbox with Naser. I’m literally sitting in my car writing this review. I’ve called around different ups stores, I even went to a different ups before coming here today. Everyone I came in contact with, or spoke to had no knowledge of opening a mailbox, or just seemed like they didn’t want to help. I’m so happy, I was lead to Naser today, his customer service is beyond words. During this time, we need a kind heart around to lighten our day. The store and Naser himself deserve all five stars, and then some!

They charge for anything, I used 2 feet tape costed $2.Use credit card to have a record! Youre gonna need it!

I used this location for prepaid return packages with no issues whatsoever. Customer service were pleasant and informative.

Helpful and quick service

The man behind the counter starts yelling because I asked for a printout, no a free one but to print out a label, then he stay that he does not need my business and yelling to get out of his store.

Wonderful staff, very helpful, would not even conciser any place else.

I use this store almost once a week. The service is always great. Never any problems. Highly recommended.

I was at UPS this morning. The gentleman was very polite & helpful.I just read a prior comment about the guy asking whats in the package. I told him because I wanted it covered for a certain amount. He did say he needed to know in case I need to file a claim UPS will need to know or they will not cover it.

The customer service is horrid. The manager Nassir (Nassyr? unsure of the spelling) could not have been more rude and condescending when I was confused about a simple process. Will never set foot into this store ever again. Avoid this location and go to westfield

Worst service.. Attitude is like I don’t care.. For 1 print they charge 1 dollar and you ask them about it. Go to staples. Never go. Worst customer service.

$1 for a tape, it’s the UPS store, why not just tape whatever the customer brings as a service. That’s really cheap to ask for.

This was the first time shipping ups and the last time. Package was lost or stolen. ups store in Edison I shipped from lost my paperwork. Terrible experience! I would give them NO stars

Not good customer service when I went to drop off Amazon packages. Amazon says $0 charge. But guy works at desk asking money for it. His attitude is not appreciated.

$1.50/copy where If you go to Edison Library ¢15/copy. BE CAREFUL: When you ship, the old Korean guy will ask U what is inside? How much does it cost? Thats none of his business. You dont have to answer that. REason he is asking that is because he wants to put $10 Extra Insurance on it without asking you. BE CAREFUL dont loose your $10. SAVE! Majority of time you dont need insurance unless if it is something fragile. Please save your money and dont let this guy trick you.

Wish I could give 0 stars. Pathetic Customer Service. Very rude person in the counter. I was using stapler which was complimentary for use there and he started ranting from the counter that it is for printing purposes only. Its just one pin thats all and I had to hear all this. I wish some one from UPS reads these comments.

Functionally fine, friendly is lacking. I wouldn’t say that the gentleman there is rude, but certainly not warm....more transactional.

Best place for shipping in the area!

What a rip off $5 per notary(Even if its one page), I went for the document notarization and the Notary after looking my documents was insisting to make copies at his place even though i was having the copies of it. When i told i already have the copies he started talking sarcastically.He charged me $30 for what it would cost less than $10 other place. Very very bad service. STAY AWAY FROM THIS ROBBERS STORE.

Stay away from this place!!! The guy that works in there spat on a lady while yelling racial slurs and the lazy Edison police never arrested him for a hate crime. Sad part is that it is on video!!!

Very very very bad attitude and service....

I wish I could give this place Zero stars. Always late, over charges, argues with customers and very rude (especially the owner who is asian). Drive a bit more to get better services and try to avoid this scam artist.

THIS IS THE BEST PLACE TO GET ANY JOB DONE. I NEVER HAD TO GO, AND COME BACK EMPTY HANDED WITH NO WORK DONE !!!

Becareful if you are using printing service at this store ....big time cheater..... if you are printing anything except mailing label then it is 0.15 cents per copy, he charges $2.00 for mailing label and over it $1.50 (irrespective # of print outs) towards service charge. The old korean/chinese guy will never disclose any of these details before printing and later argues saying it is your responsibility to ask for the rates as you cannot assume 0.15 cents per print as any other UPS store.

Detailed review coming today...

Terrible customer service and very rude staff. Had my package lost or stolen from their store and they could not even provide any assistance. Hung up on my phone calls when I did try to call. I would give 0 stars if I could.

Contrary to other reviews, this place is very reliable!

Convenient to drop UPS package with prepaid labels. Friendly staff.

Use this UPS store frequently. Professional front desk staff; at times goes out of the way to help customers. Perhaps the negative comments are based on previous staff.

Extremely rude guy on the phone. Didnt even get his name, but would never deal with this location.

Absolutely horrible customer service. Called and asked for the number to the UPS hub and his response was: I dont have it, maybe you should google it yourself.

The store is close today, even though it should be opened from 9 to 5 PM on Saturday. I have to look for another store.

They dont accept my packing and ask for $17 to pack for me. BULLSHIT

I went before the closing time to pick up a package and they didn’t open the door and I couldn’t pick up my package. I came from really far to pick it up and I wasn’t able too. The service here really upset me and I’m not sure if I’ll ever go here again

Arrogant and unfriendly staff