From the moment I walked in, I was treated as though my business was important. The staff were courteous and efficient, but also very knowledgeable in styles, types, and manufacturing. I ordered materials to be ready on a specific date, and all materials were ready and waiting as agreed. If you want decent prices, expert service, and quick action, stop by Mill Creek Carpet and Tile on Broadway in Edmond, OK!
Jennifer was very helpful and knowledgeable. She helped us choose a great carpet to coordinate with our stair runner carpet and was able to schedule measurement and installation quickly. Installation crew was efficient and everything looks great!
We had a great experience with Mill Creek Carpet & Tile! They were quick and informative and kept me updated on product arrival and install. Highly recommend!
We have had a bad experience getting our kitchen floor replaced. The first issue was the installation. The guys who showed up did not bring the padding that was purchased and to be laid under the new flooring. Because of this we now have 1/4-1/2 gaps between our flooring and the baseboards throughout the kitchen. Also, the transition from the vinyl flooring to the carpet was not done correctly, causing the carpet to pull and fray, it is getting worse by the day, but nobody at the office seems to care enough to get it fixed.We have reached out to our sales rep, Deena, multiple times, and nothing has been fixed. This has been ongoing for well over a month now.A few weeks ago we had some guys show up to our house at 6:30pm, saying they were there to fix the flooring. Nobody called to let us know that anyone would be showing up. When they got to our home, they looked at the floor for 2 minutes and said they didnt have the tools they needed to finish the job. Multiple calls into the office later, and the job still isnt completed. We have more work that we would like to do, but will be taking our business elsewhere...beware!
Stacie was excellent. She picked out the perfect carpet for me. I will definitely be back to her in the future.
Very good customer service, very friendly with good selection and prices.
Great customer service at the location on Broadway in Edmond and Jennifer was very helpful. This place is on the expensive side so I didnt get the full service from them, but I did get a good deal on the tile that I purchased.
I had to wait a bit to get the carpet, which wasn’t surprising since we had so many people in the state with burst pipes from subzero temperatures. However, Stacie was great to work with and I only have praise for Arnold and?? that came to install it. They were friendly, professional, took pains to clean up afterwards, did not waste time, and wore their masks when they saw we were being careful. An awesome job!
I purchased flooring for my entire home, and couldnt be happier with the outcome. Rachel was a joy to work with and helped me choose the style that best suited our decor and family. After remodeling our entire home, I can honestly say that Mill Creek was the easiest company to work with and the floors are my favorite feature, thus far.
Loved working with Deena! She cares so much about her customers! And the installation crew was punctual, prompt and left things clean & tidy! Great experience!
Deena was so helpful! I love everything she helped me with! I will definitely use her again on my future projects!
We have used Millcreek carpet and tile for two large projects in our home over the past year. their dedication to their customer is simply unmatched. They truly go above and beyond to make your dream a reality and work with you every step of the way. I highly recommend Mill Creek carpet and tile for any flooring, kitchen and overall design services. Special thanks goes to Jenifer Floyd who has assisted us with both projects from start to finish and has been a huge asset in our home renovation aspirations.
I needed carpet for our rental property very quickly. I had never used Mill Creek before and was so impressed with the level of customer service! Jennifer was very helpful and was able to help me meet my timeline. She made it very easy and hassle free. I will definitely be coming back next time I need flooring.
Jennifer is amazing to work with. Always on top of her game.
Jennifer gave me excellent information to help me choose what flooring would look good in our house. She was very understanding and flexible. The installers worked hard & fast and were very nice.
I have worked with Mill Creek on 2 separate projects. Both times they were so helpful in helping me to find the best product in their showroom. The staff was very attentive. I have no sense of design and they were able to assist me in finding a beautiful product at a great price for each project. Their installation team was quick, professional and clean when installing our carpet.
Deena Powell at Mill Creek Flooring in Edmond, OK is an amazing designer and flooring expert. We made some big changes to our home and she guided us through the process with great expertise. We purchased flooring, fireplace tile and area rugs, all of which are perfectly coordinated. Also, the installation was seamless with an outstanding contractor recommended by Mill Creek. How often can you say you love your contractor? Prior to this visit, we thought Mill Creek only did flooring, We were wrong! They do counter tops, bath surrounds, walls - anything that uses tile. We covered the brick on our fireplace with the most gorgeous tile for an updated look and it is so beautiful. Deena helped us put together the entire look for our home and we could not be more pleased. A huge thank you to Deena and Mill Creek!
We had an all around wonderful experience! From walking in the showroom to saying goodbye to the installers. Wonderful costumer service, dependability and kindness were shown by everyone. We will definitely be using them again!
A huge thank you to Jennifer Floyd in the Edmond store. She was gracious enough to tutor us on choices in flooring - even though we were from out of state and she knew we would never be buying from her.She has a wealth of knowledge and many years experience in the flooring industry. She explained what works well in Oklahoma (and why) and gave us the questions to ask the flooring companies in Illinois to get the most qualified company and the best results from our purchase.If we were ever to move to Oklahoma and needed flooring, Jennifer at Mill Creek Carpet and Tile would be my first and only stop! Thank you Jennifer!
We needed to recarpet 3 bedrooms in a house that we lease out, and we only had 4 days before the new tenants were arriving. Mill Creek showed us everything they had available at our price point and reassured us that the installers would do a great job and remove and haul away the old carpet and pad. They did everything they promised and we are very happy!Would definitely recommend and use them again!!
Jennifer was very helpful in choosing my flooring. Install group was very courteous and neat. Great all around experience!
Just had wood floor installed in bedroom. Jennifer worked with me to match the style/color, was patient, always available and extremely helpful. She checked on me throughout the process and followed up to ensure everything went well. Installers also were on time, polite and clean. Great experience!
Jennifer helped us select flooring that was perfect for our house and fit our budget. She then oversaw the project all the way through installation, including calling us multiple times while the installers were in our home to make sure everything was going smoothly. We are extremely satisfied with our experience at Mill Creek.
I highly recommend using Mill Creek Carpet and Tile! Jennifer helped make the process of selecting, ordering and installing new carpet a breeze. We chose our styles and they were installed the following week. The installation crew did a fantastic job also, and were able to install all of our carpet - including the stairs - in one day. I will definitely use them again for any future flooring needs.
Jennifer is amazing!!!!! Quick to reply, knowledgeable and seems to genuinely care about providing the best experience possible. I can’t recommend her and my experience with Mill Creek enough!
Our salesperson, David, was very patient and informative throughout our decision to purchase new flooring. We were very impressed with our installers, as well (Daniel & Jesus). They found a defect in our carpet at the end of the day and worked with David to develop a plan to get the carpet replaced at a later date. I highly recommend the Mill Creek team for your flooring purchase.
Deena is awesome. She dad a real Mack when it comes down to our design choices for our home. She is so knowledgeable and a sweet personality she is a real joy to work with. Mark and Betty Thomas Edmond Ok
Wonderful customer service. They were able to work with us over the phone. And get it installed in less than a week. Great pricing. Can not recommend enough!!!!
Deena did a great job in helping us with our tile and carpet selection, purchase and installation for our Master Bedroom/Bath and Guest Bath. She coordinated everything from start to finish and was a pleasure to work with. Our carpet installer did an excellent job, Arnaldo has an attention to detail and great customer service. I would definitely use Mill Creek Carpet and Tile again and highly recommend.
Jennifer was very helpful. She came to our home and helped guide us on what flooring would be best. She was a delight to work with. Mill creek was prompt in ordering our flooring and they also were quick to get our floors installed. The gentlemen arrived on time to lay our floors and they worked diligently to finish the task. They cleaned up well. We are so happy we went with Mill Creek. Jennifer remained in contact with us to be sure we were pleased with everything. We will definitely use Mill Creek again.
Great quality work
We bought luxury vinyl and had it installed by Mill Creek. Deena made it very easy from the time we walked in, until the flooring was completely finished.There was a mix-up during install due to a plumbing issue that was repaired. Deena didn’t let the installer know that they had to level the floor where the repair was made. It pushed the install back a day but the repair was taken care of without any added cost.We also had to order extra quarter round to complete the project. That made the process take a couple of weeks longer. But again, easily fixed.We would not consider the issues as a reason to not use Mill Creek. Their customer service is top notch and they are easy to work with. Our new floor looks amazing and everyone we dealt with there was kind and efficient.
I recently had carpet installed by Mill Creek Carpet and Tile in Edmond OK.Deena was wonderful to work with and was extremely helpful.I would also like to comment on the installer Arnoldo. He was on time, courteous and professional. Most important of all was the excellent installation.Thank you
Deena has been great to work with! She was very prompt in coming to measure and she has kept us informed every step of the process.
My experience was delightful. Deena was my saleswoman and everything was perfect. Attitudes of sales and installers were wonderful. The floor and install is outstanding
Absolutely wonderful staff!
Great service from really knowledgeable professionals. We had wood look tile installed in 5 rooms and everyone we dealt with, from the sales staff to the tile installers, did such a great job for us. We will definitely use them again.
Jennifer was wonderful to work with. She recognized the needs for my property and showed the perfect product that turned out great. She made the process so easy and I would definitely work with her and Mill Creek in the future.
Mill Creek Edmond was our go-to carpet store for our remodel. David B. offered lots of choices and price points as we made our selections. His patience and focus to help us meet our move-in timeline was greatly appreciated.
Dinas customer service has made mea customer for life. Listens, has a great sense of style and wonderful personality. More orders with Dina now and in the future.
Jennifer at the Edmond store was great to work with! She facilitated in everything. From pointing me in the direction I needed on flooring quality to measuring and then ordering and install.
Jennifer, in Edmond, was spectacular. So much help with every phase of our kitchen and bathroom renovation. Just THE BEST,
Jennifer is incredible! Excellent customer service and excellent product!!
My husband and I came to Mill Creek in the midst of a mess after we had our master suite flood due to a plumbing leak in our slab. Jennifer came to our aid and assisted us as we waited on insurance and made decisions as to how we wanted to proceed in replacing our soggy carpets. While we decided to replace the bedroom carpet with red oak hardwoods stained to match our existing floors, we did want to replace the carpet in the closets that had been affected. Jennifer even gave us a recommendation of a hardwood guy knowing that if we went that route we would not purchase as much carpet. She helped steer me towards colors I would love instead of the current trends of gray. The installers came and installed our carpet today and they were very fast and did a most excellent job. I am thankful that we chose Mill Creek and that we met Jennifer. My husband and I are both very happy with our experience!
Best customer service! Our installation was so smooth and quick, Arnoldo was professional and respectful. Thanks Mill Creek!
I can not convey how much I appreciate Mill Creek. Last year a fire destroyed my kitchen. At the time I was completely devastated and overwhelmed. Jennifer Floyd was so sweet and offered so much help, she really took a lot of time helping me redesign my kitchen and helping me pick flooring, countertops, backsplash, etc... The results were better than I could have ever dreamed, I absolutely love my new kitchen. What I especially appreciated was that she listened to me. I had been to another store but I really felt like they discounted what I told them. With Jennifer, she listened, she offered suggestions and the design she came up with was everything I had asked for. Mill Creek also did my new floors throughout the house, which I also love. I would and have absolutely recommend Mill Creek. (I will try to post a picture of my new kitchen)
Jennifer is creative and wonderful to work with. She helped me remodel my entire home and I absolutely love every detail!
We just got carpet installed in our living room. Rachel was very helpful; the selections were good. The installers were thorough, did a good job, and arrived 5 minutes early. No complaints.
Great selection and friendly, helpful service!
Mill Creek is awesome!!!! We love their customer service.
I needed a small piece of carpet and they took good care of me!!
Jennifer was great to work with.
Manager has poor customer service... wasnt professional. The contractors they hired did a poor job on tile work, left trash everywhere and ruined freshly stain patio. Workers neglected owners property.