This location is hard to get into due to the close proximity to a Starbucks which customers block to entry driveway. Other than that this store has the gear and the knowledgeable staff to help you solve your tech issues quickly. Pro tip: Buy your items online and choose Curbside Pickup. It typically takes 3 minutes or less to have your items brought right to you!

I BELIEVE that delivery drivers they hire steal other peoples orders. Theres NO WAY they can lose 2 Bose surround systems I ordered in a week..NEVER received either one. It looks like they or someone in their families going to have a good Christmas...WILL NEVER ORDER FROM HERE AGAIN.

I found what I needed even though their supplies are limited. The people that show up to work were very helpful and knowledgeable. Be prepared to wait as there is limited assistance.

They had a lot of empty shelves, dont blame them, but there was a lot missing that I needed.

Did not address the problem I took it in for. Tried to up sell me with another laptop. Didnt even give me the correct receipt. My receipt must still be there. Did not update the site on the status of the repair. Will not use this location if I dont have to.

The return department was very good. Thank you.

Most disorganized place in the world. One answer today, different answer tomorrow. Can not call store directly. Call goes to Mexico. Making appointments do not help at all. Nobody over 18 works there.

Great !!! I bought a TV from another store and it didnt work with the remote. Brought it in and they discovered the remote wasnt working at all. Changed the batteries and WALLA !!!

I like this big box store. I think they have good management at this store. I have visited several times over a couple of months and each time the store manager has provided friendly personal assistance.

The knowledge and service for cell phones is amazing. These people really know what they are doing. This will be my go-to store in this area.

The go to. What more is there to say. They always have the best selection, most availability, and best prices.

Genuine help around the store at times. Good advice. New products

Tyler is a genius. Told me about a lesson expensive and much better solution for a router problem. Honest and helpful and not in a rush. Would love to have employees like him at every business I encounter!

Gage in the Apple center was outstanding! He went above and beyond to help us get our new Mac Pro laptop. Knew his stuff and gave excellent customer service.

Staff was very helpful finding my cords. Checkout easy. Store clean and organized.

Had Josh Everly help me, one great worker !

The Young people Are Awesome, Ethan an Sky are the Best!

Really appreciate the service and knowledge the employees provide.

They have some of the best steelbook you cant find anywhere else thanks for that keep the movies 👍 coming.

Great prices, customer service👏 awesome

Bought tv online. Went to pick it up & it was accidentally given to another person who was returning a different tv. They did get me another one after trying to find mine. Apologized & they were sorry. An easy mistake.

Alex at the Geek Squad desk was incredibly helpful. After dealing with several hours of being on the phone with the manufacture about our TV issues he was understanding and took care of our problems and totally made our day. Can’t recommend enough.

Helpful friendly staff. Quick and painless.

Well stocked, clean and easy to find everything. Staff attentive but not overbearing.

The manager Hugh was really professional had a problem with an anime I bought online had an issue with it since the website didnt specify that it was subbed only and not dubbed he was really cool really nice trying to make people laugh good attitude created good atmosphere true definition and perfect example of how every manager should be we need more workers like this in the world

Great service technician. A+

Friendly fast cheap

Techs were excellent and sales advisor Joey. Wehner was excellent too

It will be nice when covid is over,so I can speak to a human on the phone again. I purchased some computer equipment and have to set up an appointment to ask a simple question. I have brought in my computer during work hours with problems concerning my monitor. One young man was nice enough to sign off on it,but it does concern me as to how long the monitor will last.

The Best Buy Store was good in everything that was needed and they did a good job. However something had to be ordered from Amazon and not so good came from that. However we all know about the USPS, UPS, Amazon, FED EX and the rest, good luck with any of them. It is shame that packages cannot be delivered properly to the right address. If I was rating Amazon it would be a minus 5. The driver DID NOT pay any attention to the address of the location. I have 6 inch numbers on my house. The place they delivered it did not have any. I know that google knows where I live because I use them daily multiple times. Shame on you Amazon!

Great, I walked in and was waited on right away.

Nice but not a whole lot of inventory

I havent been there since before COVID-19 came around. The store was clean and the employees were friendly and helpful.

Employees were nice and ready help you.

Go in with nice clothes on to get assistance. Go in in gym shorts on your day off with a kid in your arms and get ignored.

Friendly staff and very helpful

Sheeeeeeesh this place is awesome highly recommend like omg Ive never seen so much nice people since I was in Canada

The staff at the Glen Carbon/Edwardville Best Buy are always friendly and very helpful. The staff has always provided information and insight to make sure you get the correct product. Store is clean and normally has what I need in stock.

This was the best experience at a Best Buy/appliance/electronics store I’ve ever had. Joey W. was so experienced and knowledgeable. He explained everything in such a simple way for me to understand. He gave me multiple suggestions for the product I was curious about. He treated me with respect and made sure I was getting the best product for my money. Would 100% recommend the Edwardsville Best Buy and Joey as a consultant. I will be buying all of my electronics and appliances from this store specifically because of Joey’s knowledge and customer service.

Had to us my replacement plan that I purchased on a Dyson vacuum, they were super helpful and quick.

When you go to Best Buy always ask for Shelby at Att it was greatest. I’m not the best when it comes to electronics but let me tell you she was awesome. I came with a broken phone and was just tired of it. She shared with me all the rebates and didn’t try to up sale me or make me feel like my opinion didn’t matter. She worked with me for 5 hrs and kept her smile on her face and was just as sweet as when we first started. I’m 72 but today she made me feel 27 she talked to me so kind and just made it seem like we have been friends for ages so Shelby thank you and keep showing people how you treat people always have a blessed day because you were a blessing to me today

Not too shabby usually have what Im looking for and if they dont they order it and get it to me in a timely fashion I just wish they would have more knowledgeable staff they really do need to invest some money in training I took my mother there for a new Chromebook and she wanted the most she could get for the budget she had set instead of getting her the most for her money and showing her all the options it seem like they were more concerned with getting rid of old stock so they could get new in and then it was clearly marked $299 and he tried to charge her $399 at the register I had to correct that as well I dont want to say for sure theyre trying to rip off the elderly it could just be a lack of knowledge and professionalism but they definitely need to do something about it

We came in to buy a phone cord. We asked for help from a young lady and she didnt act like she was interested in helping us. We found a man to help us and he took us to where we needed to be and found our cord for us. The young lady that checked us out was very polite and cheerful.

Very helpful and friendly.

Masked, friendly, distant and all the basic services of a store.

Luke was great.We had some odd requests on a car stereo install. He went above and beyond the call of duty to make sure everything was perfect.Ive done customer service training for decades.Who ever did his training did an outstanding job.Luke is truly an asset to this store.

The store is nice but everything I went in for was out of stock..

Dont bother with their Geek Squad. Theyll leave you waiting at the counter while theyre BSing in the back room. Also, they dont even have the spare parts to check a power supply on a desktop computer. They are also useless with pulling data from cell phones. Again dont waste your time or theyll waste yours. 0 out of 5 stars if it were possible.

I changed my rating. Was here yesterday 5/9/2021. My husband went inside to check for security cameras after he was greeted and directed where he needed to go look the guy informed him someone would be right with him. Well 20 minutes later no one came to help so we left.

Did not have laptops in stock and sales help was marginal. Lots of employees were standing around socializing while customers wandered helplessly like orphans.

Had alot of questions, got alot of answers.

Ive been to the Best Buy Samsung department several times and those guys in that department really know their stuff. Have helped me out several times when a grandson was locked out of his tablet to data backing up my phone and bringing my pictures back for me thank you, thank you, thank you, for your service there really appreciate you guys!!!

Nice staff there. Find some good open box deals.

Great prices and selection. Can check stock online before heading there.

I got a great deal on a new phone, and the customer service was wonderful. Everyone was so helpful!

Love my new watch, thank you Brianna. Fantastic service

Tom in Customer Service was great, they need to hire more people like him. He is dedicated to his job, cares about the public & very knowledgeable about his job. Thanks Tom for all your hard work! :)

They didnt have what my daughter needed so I had to buy the more expensive item, the customer service totally made up for it though

Most people here really dont know what theyre doing and appointments often get canceled by them. Nobody in the store cares to resolve customer complaints.

Awesome lady casey at phone counter. Hope I got her name right

Friendly staff, knowledgeable kids, quick curbside pickup!

The customer service was great. A gentlemen by the name of Luke was awesome in helping with a car stereo install. Theybwere on time with my scheduled appointment, and the follow-up and follow-through on what needed to be done was great.Their COVID safe practices were consistent, clear, and well observed.

I was helped out by a great salesman who did not make me feel preasured into making a decision quickly. Ended up purchasing a large sized TV after my 3rd visit talking to the same guy. Nice to have friendly service that doesnt add pressure.

Asked sales person about product I needed she had no knowledge of product didnt try to find out any info about it.I then stood in line for over 35minutes just to ask the next person a question but then as a sales person walked by I asked him about I needed.He helped me and was very kind.This all boils down to get more help on the floor and have them CARE ABOUT HELPING.

I always go to this Best Buy when its time for a new phone for myself or a family member. WAY better than waiting at AT&T. This particular day the young girl that waited on us seemed as if she wouldve rather been ANYWHERE else than at work, which was disappointing.

Very poor customer service. Products are not in locations that theyre labeled to be in.

Great selection of products and the staff are top notch.

60 tv pickup in 5 minutes!

The kindest people work here. It is never a stressful time. They always go out of their way to make sure everything is okay

Bought a new smart watch & the gentleman that helped us was well educated on the different products. We also bought a new surround sound while in the store & the guy that helped with that knew a lot as well and showed a couple different ones.

They had everything I needed to set up dual monitors for a laptop and Joey helped had me out the door with my stuff in just a few minutes.

Friendly, knowledgeable. I really like this Best Buy. Competitive prices.

Great Customer Service

Do not buy from Best Buy unless you want to wait for weeks to get your orders. We ordered a 4000 dollar refrigerator. They canceled on us twice. Then the third time we had to wait from 12-6. Cancel all of our work and our plans. Emailed us at 610 “will be there at 7”. 7 came. No fridge. In fact, got an email saying it was delivered. Now after everything else, it’s Monday and we are waiting again from 12-6. It’s 4:40.....if you want problems, buy from Best Buy.Update. It finally was delivered. Although Best Buy was horrible, the delivery Guys were AMAZING!

Looked for this specific wire for my hard drive and couldnt find it. Eventually, we asked for help and ended up having multiple employees offer to look in different places for it. As we were about to give up, they found it. Awesome experience! More help than we even asked for and very friendly. 10/10 would give five stars again

Quick service and helpful ... They need to stop enforcing MASKS!!!

Friendly and knowledgeable staff. Quick and simple visit.

My buddy was looking for dvds. They dont sell them in store anymore. He looked at a car stereo and the guy who was helping us didnt have a clue about the availability of the stereo and said he wasnt allowed to find the info out for us.It was overall a wasted trip.

The staff was exceptionally professional and friendly. Besides that everyone was very knowledgeable in the departments I visited

Great service, friendly and knowledgable staff.

I was immediately helped by an associate who worked with me until another associate was available. The associate (Josh) was super nice and knowledgeable. I got my laptop and monitor picked out and was on my way in under an hour. Best experience yet, I felt like they listened to me and showed me tech that would meet my needs and didnt try to sell me things I didnt need or want.

They are rude and make it difficult. If I could leave 0 stars then I would. I’ve waged 45 minutes at curbside even though my orders ready but no order has been brought to me. When I bring it up I’m met with way more attitude than I deserve. Worst Best Buy I’ve ever been to by far!

Found an xbox series x here

Service was fast!

I used to love best buy! Now they have a very limited section of movies and video games with an even smaller cd section! Employees were nice and store was clean, just disappointing inventory.

I checked the web site for a product in stock. The site said they had it. I went immediately to purchase the item. Quess what, it was not in stock. It had a sign designating it was sold out. I suspect it had been sold out for a period of time since they had a sign already in place. They just did not update their web site. Back in the day that was called bait and switch? Just saying.

Being the gadget person that I am, I always have the best time in Best Buy! Lol!!! This location always has a great selection of the latest tech! This time I was looking for something simple, a Chromebook. Found it, as advertised. No bait and switch games Service is always fast and friendly which is icing on the cake! This time, I was helped by a Microsoft rep! She verified inventory, then brought a Best Buy employee TO ME, with Chromebook in hand, to wrap up the deal. Checkout was super smooth, fast and friendly. And thats Important with the holiday shopping crowds!

Fast, smart folks.

They are good people they helped me get my wifes iPad working and I was happy because my wife was happy happy wife happy life

Awesome staff. Polite and courteous even though the staff was busy.

Love this places and the employees are usually always helpful

Not too crowded. Lots of staff willing to help.

Great service, great staff always ready to help with your needs.

This best buy is pretty decent other than on a Saturday they didnt open up until 11am? Ended up going over to Ross, who opens at 6am, lol.Other than some strange holiday hours this best buy is reasonable on vinyl records but shop Wally world for the exact same Blu Ray movies for almost half the price!As for electronics its just a no brainer, best buy is the way to go :)

Wasnt that many people there, was waited on quick, and customer service is good

Very clean and staff was very helpful. Social distancing was no problem here

Absolutely perfect

As a Gen X typical, I still like physical media. Lol. But Ive bought my last several phones here as well. The benefits with Best Buy credit card are really great.

Walked in couldnt get to carts blocked,some areas blocked in store due to remodel.help was rude we wanted 43 inch TV out of about 20 and picking different ones and given wrong information finally find out only 2 of the 20 were in stock. Then we had two gift cards we wanted to know how much on each card to decide witch one to use she said ok but then went ahead and put it on card she wanted to and said if you want info on cards you have to go to customer service, this is not true we have got the info before as we were at register. Walked out frustrated and disappointed in store. We have never before had this bad of experience here .

Bought a new printer and they dont have the ink.