Dropped the SUV off mid morning, picked up late afternoon. New tires, checked alignment & brakes. Reasonable price and good service. Been using the shop for years and they continue to provide good service.
I took my car in to get 4 new tires since one was going flat, and it was explained that I should get all 4 replaced. Chris, the head customer service person, contacted me to say the 1 tire had a nail and they patched it instead of replacing. She saved me $800. Many other places would just put on brand new tires without letting me know the 1 in question could be easily fixed, and I would not know the difference since I was prepared to pay $800. The country needs more honest people like Chris and the staff at Dobbs.
Ive never had a bad experience with the staff or service here. I would highly recommend.
Justin did an amazing job and did it within the time period I needed. I will be back again, thanks
Mike Adams did an awesome job with the tires on my truck. Did em quick, and did em right. Will for sure bring my vehicles back to him!
Got there less than an hour before close and they took care of me. Very thankful and good service
Thanks for allowing me to barrow the 4way. Believe it or not the one off Edwardsville told me no... so Im grateful for yalls help
I brought in my truck to have my brake pads replaced because they were making noise. They did aninspection and said that no work needed to be done and explained the noise that I was hearing was temporary and I still had a lot of life left in my brake pads. There was no charge for today and I was so thankful and grateful for their honesty.
The store manager Tony and his staff are very friendly and helpful
Great work replacing the rear leaf springs on my F350 and giving it an alignment. Definitely will return here if needed.
Always very professional, accommodating, and helpful.Been a customer for many years, send everyone I can here, and will continue. Great service, and fixed forever, best imaginable!
The price was fair. The work was done in a timely manner, good attention to detail. All 4 tires were st the correct pressure. Staff was friendly and helpful.
Everyone I dealt with at this particular Dobbs went above and beyond to help and offer superior service. They are a fine crew that you can tell are in sync on behalf of the customer.
I currently work for a hospital running around multiple locations and I had a bad blown out tire.Tony at this location got me in, out and at an AWESOME price. Please if youre here looking to see if you should go here, do it. Thank you guys so much!
Needed air in tires place was busy but they took time to take care of my need immediately
Always had good service here, seem very honest, not trying to sell me anything I dont need.
Very very fast service! I had a blown tire and they were packed!! However they were still able to put a new tire on my car in less than 30 minutes! Super nice staff and clean environment!
Fast, convenient, and explained everything thoroughly
This place is amazing and has great friendly staff. Had a tpms light come on and they took care of it right away for me. I understand this may not always be the case as I know they get busy and have to make an appointment, but if they can help you, they will. You guys are great!
Fair price and great service. Their manager Terry is the best.
I needed a quick repair of a bolt. Terry, the owner, was quick to help me out. Boom! Within 10 minutes, I was on my way. Im heading back in next week for scheduled service. Great to know good people are still out there.
I have taken my car and my sons car to the Edwardsville Dobbs several times for various different repairs. The staff is wonderful, they are polite and informative. The prices are very reasonable. I will continue to take my vehicles there and will recommend them to everyone I know. Thanks for the great work!
Great service great employees!
Took care of a slow leak for me in about two hours on a holiday weekend. I did not have an appointment but the squeezed me in and great service!
Truck went in with a small oil leak...said i had bad oil filter... changed it no problem no charge...good people at dobbs....😉🇺🇸
This place is awesome! Daughters car needed one new tire ASAP. Even though it was almost time for them to close they got my tire replaced, I was in and out in less than 15 minutes, the guys were extremely nice and didnt try selling me the most expensive tire.I will definitely be back
We had a blowout of our tire on our Cadillac and unrepairable damage to the rim. Terry took excellent care of us. We needed 1 tire but with the mileage on the old tires and a great deal Terry gave us we bought all 4. We were very satisfied with the customer care and the service performed. Will highly recommend Dobbs Tire.
I like Dobbs and I have used this location numerous times for multiple cars. However, today did not measure up to past visits.First of all, I really feel that charging $215 to replace a car battery is rather excessive. I know that I could go to other locations where it would cost a lot less. I chose Dobbs because of my past experience and because I knew that replacing the battery on my Ford escape was going to be a little tricky. However, I still do not believe that it should’ve cost $215. I do realize that this is not a location decision so my lower than five star rating as it relates to the price Is my review of the organizations pricing scheme, not the location.I did have another service related issue with the location that lowered my rating. When I brought my car in for service the manager, Terry, checked me in. I told him that the cover for my battery case was in the back of my vehicle. I saw Terry write this on my service order. When I picked up my vehicle I decided that this is something I should check. As I feared, the cover had not been placed on top of the battery case. I ended up doing it myself. It was no big deal, but I know it was on the service order and I didn’t particularly appreciate getting my hands filthy dirty while I was out running errands.Well today’s visit was a little disappointing it will not deter me from using this Dobbs location in the future.Dave
Dobbs is a great place to get quality work, that honors their warranty. Good at explaining what your vehicle needs or in some cases, didn’t need. That was the case for me today. Pleasantly surprised. Thanks, Dobbs team members!
Had to buy more new tires from Dobbs though the last set I bought from Dobbs only had 30,000 on them. But because I only had them rotated 3x instead of 5x I had to pay $500+.00 before Christmas to buy more. I am retired but transfer Grandchildren. Tony was very apologetic for the failure of my tires and recommended a better tire. He also urged me to be more mindful of rotations. He was very nice and helpful though I wish Dobbs would have given me more off my new tires.
I trust Dobbs’ (Edwardsville Location) and they get the job done in a timely manner. They don’t try to empty your wallet and only perform the work that you ask them to do. If they find that you need extra work, they’ll call you and explain and get your approval first. I could be happier with their service. Like his staff, Terry, the manager, is a very nice gentleman. I highly recommend Dobbs...
They are always so good to me.
I have been taking my vehicles to Dobbs since we moved to Edwardsville 4 years ago. I was hesitant at first due to the reputation of Dobbs at other locations. But i have been very satisfied with their service. I took my truck there recently. They had it for two days troubleshooting a serious issue with my brakes and power steering. While they couldn’t find anything wrong it started to work again. They were not going to charge me a dime. I recommend just flushing the power steering fluid. Which they did do. I have not had the issue since then.Every single weekend this place is packed. If they were not being truthful with their service i would think the parking lot would be empty. My 2 cents.
We’ve been using this Dobbs for years, for multiple vehicles. The service and price are great. The business hours work great for those who can’t pick up or drop off earlier in the day. If there is anything that could make the experience better, it would be a smile or two behind the counter.
They do a great job taking care of my car.
This was an amazing experience I came in frantic because I had just hit a pot hole in my new car and it messed up one of the tires. I was able to walk in and have some one right away come out to my car and look at the tire. I was told that it maybe a couple hours before someone could look fully at the tire to see if it needed replaced. They called me with the info in under an hour and got me back in right away to replace the tire.
Today was not the first time I had a tire issue- flat, blown out, air leak... and they managed to squeeze me in to their Busy schedule. As usual they have been courteous and professional. I always feel confident they can fix my car problem and they deliver with excellent service and no hassles.
We have been going to this Dobbs for a while now and I have always received good service. It does take at least 30 minutes, normally longer, to get a walk in service, but given the number of customers that they seem to consistently have in when I go, I think their turnaround is impressive. They have always been friendly and quick as possible.
Phenomenal service! We were headed out of town for a vacation, and low air pressure hit us. Dobbs got us in right away to repair our tire so we could hit the road. Super appreciate Dobbs!
I already take my 4 cars for service and repairs to this Dobbs because of the trust I have and the knowledge they have. They just went so far and above what any store should do for a customer, its astounding. I wont go into detail, just suffice to say, I will ONLY head to the Edwardsville Dobbs for everything automotive, and I will recommend them to every person who mentions auto repair. You are treated as a person, not a number.
The staff at Dobbs Tire and Auto in Edwardsville Illinois were professional and exemplified very good customer support. Very knowledgeable in resolving my cars tire mount and alignment issue. Even though they had a backlog of vehicles on their schedule they ensured my vehicle was worked on timely and on schedule. I appreciate their work and kudos to their professional staff!
Great service! The Dobbs team works my car in quickly whenever I need service. I buy my tires there and when I got a nail in my tire, repair was free. Great work!
It is hard to know who you can trust but Terry and the guys at the Edwardsville Dobbs are great. They are polite and courteous and I have always walked out of there happy with my experience. I have recommended them many times to family and friends.
Busy Location, fantastic work!Edwardsville is a fast paced town and this Dobbs is always lined with cars! That being said, the reason theyre so busy is because of consistently quality work! Ive had multiple tires replaced and and various fixes on my car, they always do their best to work through their busy schedule and they provide me with good rates and they always do a nice job! Very impressed and they have me choosing them over my dealers shop! They always do a stellar job!
Dobbs in Edwardsville has done excellent work on our family vehicles for the last eleven years. They have also given good prices on tires. I recommend them
Tony took great care of me! Very professional and he went above and beyond in helping me get a new set of tires for my truck! Thanks, Tony and Dobbs for outstanding customer service!
Fantastic Service. Ive only had service this good at mom and pop shops. Long wait because it’s a busy area, but they move fast and friendly. They go out of their way to make things most convenient for you.
Scheduled an oil change a week and a half in advanced. A few days before my low tire pressure light came on and even though I put air in my tires it would pop back on shortly so I brought this up with them as well. They gave me an oil changed and fixed my tire that had a nail in it in under 45 minutes. I had brought cash with me but couldn’t find it on me (figured I forgot it at home) so paid with card and when I get in my car I see my cash (about $100 in various bills) sitting on my seat. I was simply blown away that none of it was even touched. Quick quality service with honesty and integrity every time. Thanks Dobbs!!
My husband and I have used Dobb’s numerous times in the past years and we have never had a bad experience. This time it was only a screw in my tire and they took it out and repaired it for me. They are extremely, fair in pricing and know what it means to be respectful and courteous. Thanks so much. 😍
I have had several great experiences at this Dobb’s! They are smart about diagnosing the problem and try their best to save you money. Excellent service!
Very unhappy with my experience this morning. Brought my car in as soon as it opened to get a tire plugged. Waited for an hour then the guy told me it was screw, never showed it to me or explained anything. They never checked my tire pressure in the plugged tire(I intentionally put 5 PSI higher than recommended) or any other tires. I then called to confirm that they plugged the tire because didn’t see it, and they said yes but it’s very unnoticeable, it was a new guy, and they wanted to get me to work as quickly as possible. I would strongly encourage people to go elsewhere.
Great place to have your car serviced and maintained. They have some of the best deals in the area. They are busy but will get you in ASAP. Tony was knowledgeable and very helpful.
Had a great experience at Dobbs today. My appointment was for 3:00, but I dropped it off early because my sister and I were going to do some shopping. I just figured they would take it back at my appointment time, but they called me at 3:00 to tell me it was finished!! Perfect timing. Chris was so nice and patient with me as he told me some things they found on the van that eventually needs attention. Good job guys!!
Awesome service when I had a flat tire on my way to a real estate closing for work...they put on the spare, aired it up and let me know to come back later and they would repair the hole in my flat!..I was only 15 minutes late for the closing 45 minutes away. So grateful for the amazingly gracious service that interrupted their day!
Great, friendly attitudes, knowledgeable in their service,They were so busy for the memorial day weekend, and they worked my trailer in for a standard tire size fitting,As my trailer is a utility and got four new tires in four hours and the tires had to be ordered in to the store, same day service, Im so thankfulDon Petermann
Great people with great service!!!! highly recommend they never let us down!!
I had to come in to Dobbs 2 days in a row for some different things and each time Terry was SO nice, friendly and willing to help. I appreciated how they were able to fit me into their schedule and get my car taken care of. Definitely a customer for life!!
Called yesterday about my car for warranty for the front steering alignment to be looked at, which they needed to be adjusted. Got in the following morning. Worked out great that they fixed the adjustment. Bought new back tires as the front are still new from 6 months ago. Dobbs are very reasonable with tire prices and customers safety need and for their customer vehicles. I highly recommend Dobbs. Thanks you!!
Walked in at 7:45pm(close at 8), worried about my “low pressure” tire light that went on in my 2013 Ford Fusion. Dobbs offered to help set my tires to the correct psi, and removed the light from my vehicle in under 5 minutes. Free of charge. These guys are the coolest, most convenient car shop in the area and are super friendly. 5/5 experience every time I go. Thank you guys so much!!
Every single person I talked to was more than helpful. They kept me updated and handled everything with absolute professionalism. No matter where you go you’re going to spend money on your car, but they spell out the costs for you plus you’re guaranteed a great personal experience!
Dobbs is very lucky to have Terry as a manager... good business great manager!
Terry and his team take fabulous care of my vehicles and my family! I trust them to do the job right, be honest with me about needed repairs, etc. Its important to know who takes care of your tires... your life may depend on their work!
I’m very disappointed with this Dobbs. I spent almost $1400 to get a bunch of stuff fixed to the point that I felt I was just being ripped off. Then, after I picked it up, not only was it not fixed it was actually worse. To top it off, they wanted me to spend another $3400 for some part when I just bought this car a year and a half ago. I no longer trust this location and will never go back there.
I have always had great service here! Whether it was a tire repair, oil change, or A/C work, the team here has always been kind and helpful. The only place I trust in the area! Definitely recommend!
Helped me out in the most stressful time. I broke down on the highway and needed an altanator and new battery. Great team there. Really appreciated how they worked with me. I live in Springfield, but would reccomend them to everyone!
Been purchasing tires for my 3 vehicles exclusively from Dobbs tire and auto in Edwardsville for about 11 years now. Always a great price. The service there is outstanding. Employees there are great. They have not given me a single reason to take my business elsewhere in over a decade.
Fast quality service
Did a wonderful job replacing my tire, oil change, and rotating my tires! They got me in and out pretty fast and were so nice! They forgot to put my spare in my car and since I was already close to home which is 30 minutes away from Dobbs in Edwardsville, they went out of there way to drop it off at my work in Maryville the next day for my convenience!!
I appreciate that Dobbs was able to get me in to repair my car so quickly, that they gave me a ride to work, and put my new license plates on my car for me. That special attention really goes a long way, which is why I prefer to have my car taken care of at this Dobbs location!
Scott with Dobbs at the Edwardsville, IL location was amazing to deal with. He worked diligently to get me the best set of tires. Scott was pleasant to deal with from the very beginning!
I’ve gone to this location multiple times and this past time, had my oil changed and tires rotated on my brand new car. One of the wheels was scratched and paint chipped off due to the tools used in the removal. I immediately spoke with the Manager, Terry and he took care of things right away! Confirmed what happened and is ordering a new wheel.What was a not so happy outcome resulted in great customer service by management.
Tire ruptured today and I needed immediate attention. Scott at local Edwardsville Dobbs Tire Center assisted me professionally, thoroughly, and always with courtesy! Great service!
I had a blown tire on my car. I called Dobbs and the workers were able to take care of it the same day. They were very nice and helpful with the whole process.
They’re super friendly and very helpful. We hit a pothole and the wheel was bent and when we went in they fixed it very quick and didn’t charge. We will definitely come back!
Both times I have been here they were friendly and professional. They didnt talk down to me or try to upsell me things I dont need, which unfortunately is not the norm when I walk into a shop. Very quick service and they stand behind their work. I will be back for sure!
After a questionable experience several years ago I decided to give Dobbs in Edw another chance. The manager there worked with my shop to make sure I get the best fitting tires available for my hot rod at a reasonable price. They have earned back my business. Im very pleased with the look fit performance and price.
The service is always friendly. This particular visit was more so. It was late, I got there a couple hours before they closed and they were packed because of the winter storm. They got us in and taken care of, and thanks to the road hazard warranty on our tires the replacement was minimal.
Great customer service! When I came in concerned I might have a slow leak they were able to squeeze me in and check my tires and even drive me to work! We will continue to use Edwardsville Dobbs.
The whole crew at this location are super helpful! I trust them with my friends and familys vehicles! The process are great and they are very fast!
Had an alignment done about 2 weeks ago and felt like something wasnt right. I took it back today 5/30/2019 to have it checked out and see if it was off. They took care of it and also adjusted my torsion bars to level the truck out. I am very happy with the work and the manager Terry, he runs a great shop. Thanks!
The team was friendly and knowledgeable. They kept me informed every step of the way so I always knew what they were doing and what it would cost.
They always have tires on sale. They give great road service credit, they even do very reasonably priced oil changes. I went in to get a $400 brake job once, and came out not having spent one penny, as they did not feel it was needed, after having rotated the tires, it seemed to go away.
I had a bit of a wait but I was a walk in and on a busy night, they worked my car in. They warned me of the wait and the facilities to wait in were fine with wifi available.
I am 5 for 5 visits impressed with the customer service! FIVE STARS ALL OF THE WAY!! . The fourth being while I was our of town and my 19 yr old daughter had a nail in her tire. They 100% worked with her and gave that young lady the best service a mama could hope for. Great staff who must be led by fantastic management. Each time I have had to go there they have been noting but upfront with me on cost and make an effort to ensure I am completely satisfied. 5 stars Edwardsville Dobbs!!!
Terry and his team are friendly and consummate professionals. They are always busy but find a way to get you in and out with little hassle. The shop is clean, has coffee, bathroom and plenty to read and a tv to watch if you need to wait.
They got my car in quickly on a Saturday and patched my tire and went ahead and rotated and balanced all tires as well! The quick service was appreciated!!
I bought tires online.I had an appointment at a competitor to get them mounted, which should be a 30 minute job. After waiting there forever and my car wasnt even up on the rack, I drove over to Dobbs. They had me in and out in 40 minutes without an appointment on a day that looked to be decently busy. Thank you guys!
Dobbs Tire Edwardsville provides timely, expert, and trusted care for our cars. Over the last two weeks I have lost three tires and two rims to potholes in the highway. Terry and the team helped me get back on the road as quickly as possible. Everybody knows it’s hard to be without a car - to get to work on time and everywhere else you have to go - and they understand that. I appreciate that they take the time to show you the damage to your car and to walk thru the detailed charges, which is helpful when you are trying to deal with unexpected costs and decisions. We appreciate having them in our community and working with them for the last 20 years as our kids have grown up and we have had to maintain a “fleet” of vehicles.
Always happy with the work done at this store. However, this time the tech left oil stains on my carpet and floor mat, and forgot he had my locking socket (for the lug nuts) in his pocket. I’ve used this store for years and this is the only time I’ve had an issue.
These guys have been amazing every time we have been in. We are new to town and have had three extremely positive experiences. They are kind, fair and helpful.
Tony helped me out so much. On a trip down to Texas and our tire blew out. They took it in and got it repaired ASAP and were super friendly. Highly recommend.
These guys at Dobbs in Edwardsville are the best. They are very knowledgeable and courteous. True Professionals in the Auto Game!!
Great, quality service at affordable prices. The guys even checked a few extra things on my car and found a serious issue that I had them repair. I rely on high quality vehicle repair shops such as Dobb’s because my vehicle carries my most precious cargo, my kids. Thank you, Dobb’s! I’m grateful for the great communication as well as the wonderful service.
Awesome service they really took care of my car and fast they were attentive to detail and were super helpful and knowledgeable about the tires i needed and what was best for my car!
Tony, Chris, Terry, and the entire crew always do a great job when it comes to servicing my vehicles and tires. From my company vehicle to my personal vehicles Dobbs is the place to go. Dobbs uses quality parts and always stands behind their work. When you go to Dobbs you’re treated like part of the family. Thank you Dobbs Edwardsville!
Quick and efficient service. The staff members are always friendly and honest.
Customer service is excellent. They have treated me really good and do great work!!!!
Great service. Quickly got me in for that service. Only improvement I wish for would be price.