user
AC Auto Panels
12801 Montana Ave, El Paso, TX 79938, United States
Appearance
AC Auto Panels
Comments
Da
Review №1

Worst customer service always get put on hold for more than 5 minutes and the guys always answer with an attitude or transfer me when I have already been helped and I have to constantly repeat what I’m looking for .

Is
Review №2

Very helpful and went out of their way to find what I was looking for.

Jo
Review №3

Call for info, they answer and say they dont have it and hang up right away, what fukng disrespectful.

Ce
Review №4

One of the guys in the front was completely rude and when we pulled the part ourselves off the cars he still wanted to charge an outstanding price. He had the nerve to tell us don’t come back if you don’t want to pay. Very bad customer service. JUST BECAUSE HE SAW US YOUNG.

Ni
Review №5

Unfortunately they have no idea how many tens of thousands of dollars they have lost cuz of lazy employees and terrible service, I own a business and would have recognized that immediately and changed it! I have twice tried to call for parts at different times and given up cuz of bad service just tried again and decided easier to buy new hood at full price only because of how bad service was.... it’s a pitty owner willing to take a lot less profits for his bad employee s

He
Review №6

Extremely rude wouldn’t want to deal with that again!

Al
Review №7

The guy at the front was fair with his pricing and the auto part we needed was in fairly new condition.

Na
Review №8

Bought some parts at this place and accidentally got the wrong ones. They did not want to give me the money back or even exchange them for something else even if it had happened a few hours ago.The manager Mario is the worst he only cares about himself and not about the costumers, plus everything is so pricey !!!

sa
Review №9

Great service, great price and had the part I needed and no one else had.

Ch
Review №10

If I could add more stars I would. They are excellent for fenders and more. I am female and was waiting in line when a man cut in front of me. The cashier told the man to get in line that I was next; the cashier did so in a gentle courteous way. I was floored. They give you the best deal, and go out of their way to help you. My trips there have been many thanks to their excellent stock, prices and customer service. Thank you AC Auto Panels for excellent customer service and honesty.

Is
Review №11

Rude customer service that does not appreciate business not worth spending a dollar here

Th
Review №12

The best place to find new parts for your vehicle. By far the best price anywhere. They usually keep a good inventory and will have what you need. Especially light assemblys for most vehicles

mi
Review №13

They tried selling me a new tail light that was cracked and I immediately went back to exchange they made me wait for over 30 Minutes while 5 employees sat behind the counter conversing about their plans for the night instead of attending to the other customers and myself. This is by far the worst service I ever encountered! I wouldn’t even give It any stars if that was an option!

Ro
Review №14

Got what I needed at an excellent price.👍

Fr
Review №15

Extremely rude customer service i would give 0 stars if possible lost a client.

Br
Review №16

Terrible customer service, no refund signs everywhere, . Sold me wrong parts yet denies it.

Mr
Review №17

Bad service over priced junked parts

St
Review №18

Called the location on Texas Ave. & they were rude and lazy as well but they told me the part I needed was in stock on the Montana location. So I called and right away the guy who answered was very rude. I told him the part I was looking for and said they supposedly don’t carry it.

Ci
Review №19

The office is very well kept, and the service is excellent and courteous. Job well done ✔ many BLESSINGS to the staff.

Mi
Review №20

Good service. Time to close and they still take care of me.

Ri
Review №21

After having to remove door trim part myself they wanted $50. for a part I can get new on Amazon for $16. What a ripoff. Do not buy here, they are crooks.

Am
Review №22

We tried to order a tail light lens for a customer at our business. We ordered it and were told it would be delivered the next morning. We didnt receive it so we called and we were told the one they had was cracked they would try to get it from their other location. We called again 4 hours later just to be told they couldnt get it until Monday but that they could sell us a used one for more money then the new one!

Al
Review №23

Really bad service and attitude! Definitely not recommend this place.

Xx
Review №24

Most expensive place to get used parts! $30 for a used trunk latch that i was able to get for $8 at another junkyard! I got the receipt to prove it!!

J&
Review №25

I called to see if they had a part available and the guy that answered was rude and left me on hold for 5 minutes.

A
Review №26

Looking to save money this is the place for you. Oem parts at discount prices. They also supply new body parts at great prices. Have almost any car so your sure to find the part you are looking for.

He
Review №27

Best prices in town for a body new part.

jo
Review №28

Called the office and the guys on the phone where very rude and at one point literally screamed at me very bad services!!!!

Jo
Review №29

Very helpful. Find parts for my rare car

jo
Review №30

Fast service great prices

Ar
Review №31

Friendly staff great prices

Ja
Review №32

Lack of service not organized 👎👎👎👎👎

Da
Review №33

Luis is a great sale rep

rj
Review №34

This company sucks. The guy who manages the used parts side is horrible. I think he wears glasses. Everytime I go and tell him what I need he is always saying I need to buy everything connected to that part I need. I dont need everything but one piece. And he is rude as hell. They should fire him or either be shut down.

Jo
Review №35

Good severs get what you need

Ca
Review №36

Very rude, over priced! Didnt wanna give me my money back after they couldnt accommodate me. Will NOT recommend. RUDE!

Ma
Review №37

Awesome place to get car parts

Gi
Review №38

Bad customer service!! They dont help at all they only care for selling. If you buy something wrong they wont change it or give you any credit!. I heard that the reviews they have theyre from their workers..

Ji
Review №39

I asked the guy at the front desk if he has a part and he said he doesnt know, to go look for it. Horrible customer service none at all. I had been there before and the guy try to sell me a part more than what it would be new I dont know why I went back.👎

Mi
Review №40

Large selection, cool staff

Lu
Review №41

Exelent service.

Wi
Review №42

A LG amount of all foreign and domestic cars some new parts as well.

JA
Review №43

Best prices in town, on new and used parts

Mi
Review №44

Do not buy anything from here. The reviews are from employees.

Ma
Review №45

Tandis is great

mI
Review №46

Cool guys at the counter.

Do
Review №47

The yard is a They Pull and want to charge up the rear end for used parts. The prices are not much less than brand new parts.

Lu
Review №48

Horrible customer service !

Ki
Review №49

Very friendly amd professional

Lu
Review №50

Nice variety!

Ma
Review №51

Good prices most of the time

No
Review №52

Customer service sucks

Br
Review №53

Good service

An
Review №54

A lot of prices and parts to choice

Jo
Review №55

Good service

Ch
Review №56

Decent inventory

Cl
Review №57

Need a part, call here first

G
Review №58

We have it!!

Ma
Review №59

It sucks

Da
Review №60

Good

El
Review №61

Very kind the clerk

Ge
Review №62

Excellent attention

Ma
Review №63

Find one very safe all the parts you are looking for one

Jo
Review №64

They answer and leave the customer hanging

Ca
Review №65

Bad treatment of the client they speak to one with many eggs !!

Li
Review №66

Very bad service lack of basic professionalism in the phone.

Ce
Review №67

Very expensive to the new one worth 30 they ask for 80 no Mamen

Ef
Review №68

Good prices

Da
Review №69

Good prices

Ar
Review №70

Efficient

Ma
Review №71

Very bad place people speak very badly they are not organized, they do not pay attention to the client, they see that the food arrives and they do not care if they are attending someone they leave like dogs behind a bone👎👎

NI
Review №72

Cheap and fast service, Julio, Luis and Martín good team.

Ma
Review №73

New or used

Jo
Review №74

Here you find both new and used and speak Spanish

Je
Review №75

Compa Luis serves very well

Ho
Review №76

Excellent attention

Pe
Review №77

Much choice and affordable price

Lu
Review №78

Good attention from Julio

Information
16 Photos
78 Comments
3.7 Rating
  • Address:12801 Montana Ave, El Paso, TX 79938, United States
  • Phone:+1 915-855-3334
Categories
  • Auto parts store
Working hours
  • Monday:Closed
  • Tuesday:8AM–5:30PM
  • Wednesday:8AM–5:30PM
  • Thursday:8AM–5:30PM
  • Friday:8:30AM–5PM
  • Saturday:8AM–5:30PM
  • Sunday:8AM–5PM
Service options
  • Same-day delivery:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
Similar organizations