To make a long story short. Biggers service is utterly incapable of keeping their word. Down to the most simple of tasks: returning a phone call. I have been understanding, I know body work can be complicated and time consuming. I have called not once, not twice but 10 times over the course of a month and a half begging and pleading with the staff and service manager to simply keep their word and call me back with updates.I have called three times this week asking for the service manager. Each time I have been told he is busy and will call you back. That call has yet to come.I have never been treated like such a nobody as I have by Biggers service department. I can confidently tell you they do not care at all about what I think or the repair they are allegedly going to fix on my vehicle. For the third time. Odds are they won’t care about you or your vehicle either. I hope Biggers quality control sees this and calls me back, but I know they won’t. They haven’t over the course of 75 days. Why would they start now?

Mateo was very helpfull and explained what service was recommended for my 2019 silverado was in and out Thanks Mateo

Great customer service. The guy that attended to me is respectful and was able to listen to the problem I presented to him about my vehicle. Above all he arranged a free ride for me to take me home. Excellent service.

Terrible experience. Way overpriced Chevy equinox..customer service was not friendly.

I want to first say that I had a great experience buying this car. Garrett was fantastic and I would buy from him again. However, the reason for this review is the extremely poor experience I had with the service department. I took my car back not even 2 weeks after I got it because it needed an alignment, which fine. Stuff happens and it wasn’t the dealer’s fault that the car was either set wrong or something happened en route. They said they fixed it but when I left I had to keep the steering wheel turned to the right so the car would go straight. I was upset but I figured it was a simple mistake that could be fixed. When I took it back they claimed nothing was wrong with it. I tried showing them what the issue was but they kept brushing me off. I even test drove it with the service manager and tried showing him the issue, to no avail. They told me it’s how the car drives and that it might get caught in the grooves of the road. I felt like they brushed off my concerns. So I took the car to don mccue Chevy because I wanted a second opinion because I felt like I was going crazy. Sure enough, the alignment was not done correctly at biggers. The right toe was more off than when I initially took it in. Also, they failed to lock the steering wheel so when they aligned the car it screwed it up. Finally, they did not reset the computer system that controls the steering, and that is why I had to keep my wheel turned to the right. The worst part is that I had to pay mccue Chevy because my warranty did not cover the cost of the repair even though the car is brand new. I also did not trust biggers to fix the issue since they screwed it up in the first place and did not listen to my concerns when I took it back. I plan on taking the issue up directly with Chevrolet to get my money for the repairs back, and I would seriously consider buying another car from biggers again, even considering the great service I received from the sales department. I don’t normally write negative reviews, but I’m not happy with the situation.

Great service dealer

Great service Thank You

Is always on time

Good service and communication.

Great service

Friendly staff. But short on cashiers . Specially early Sunday.

This facility is top of the line in my book.I couldnt have ask for better service,the staff here were on the problem from the time I entered the shop and handled things with precision.Service Advisor RON ELING was absolutely outstanding let me know what needed to be fine and he got it done hands down.I recommend this facility to everyone living in Illinois👍👍👍👍👍thanks Ron&crew.(Andre L.Lewis)

Went there for a recall and they hit me with B.S. repair services they say I need. Brake light they say was out that they want to charge me $40.00 to change a light bulb. Are you kidding? Other made up issues that I could not be sure of totalling $600.00. No thank you.

Excellent service!

Got what I needed. Parts gentlemen on the phone had a bad attitude. Other dealers were much more helpful.

I wish I could give them ZERO stars! My wife took her Traverse in for a recall, which she made an appointment for and, what do you know, no parts! Can we keep it over night and sorry, we dont have a loaner but we can give you a ride home translates into an even bigger inconvenience. 24 hours later we have to call them AGAIN only to find out, while the tech had it on the lift he found... over $3000(!!!!!!) in repairs that it needed... for a RECALL! My wife asks for it in writing and says, no, thanks just put in the recalled pump that we waited 24 hours for and thats it. She gets the car back and they didnt even put the pump in. We call the service manager and he says he cant put it in unless we PAY for the other stuff! Quite a racket!We end up taking our car to our own mechanic and he looks at the write up and the car and tells us we were being scammed... I know, SHOCKER!BOTTOM LINE, every negative thing you hear and fear about Dealership service departments definitely applies (in our experience) to BIGGERS. Avoid them like a pit of rattle snakes.

Love their cars, SUVS. Customer service is impeccable!❤

Excellent place to get your vehicle service

Quick and great

The service is good. Ready for a new car now

Great car dealership.Marty and Josh are so helpful when you take in your car for repair.

In for an oil change and out in an hour, with a place to work, have a snack, free coffee and water, and my car got a bath to boot!

Great job getting the oil change done but they did not wash the car as we had requested. We had even left the car overnight, 19 hours to get it done.

Always prompt and professional

Service seemed slow compared to other places where Ive gotten my oil changed. Was difficult to get a scheduled time but at least they are open after five in weekdays.

Great service!

Ridiculously overpriced

Excellent service ✅