Loved my experience at this location! Immediately when I walked I was greeted by a friendly staff member and was shown different storage units. She was very helpful in answering all my questions and providing me with useful information. She helped me prepare for my unit and any products that may help with my move. This facility has easy in and out access, temp controlled, AND pest/bug free!! I feel safe when I enter and leave the building and love their security camera footage. Wouldnt want my stuff stored anywhere else!
Outstanding service! Krystle & Jennifer are very personable. They helped make what could have been a stressful life event very palatable. Storage units were clean and easy to use. Would highly recommend!!
Awesome management, Krystle was very helpful and answered all of our questions. Also! Life Storage provides a FREE moving truck for new customers!!! Felt easy/comfortable to drive and maneuver. Definitely glad we came here. Its a nice and clean facility, not to mention a great place and location. Very happy. 😊
Jennifer and Krystal are absolutely amazing! They are great truly, they are very helpful and help you with anything you may need, the storage area is very clean, I highly recommend you use this storage you will not be disappointed!!
Jennifer was amazing and helping us move into our unit and has always been there to answer all of our questions! We love her
Life Storage was a great help to us for storage. Id highly recommend them. -Tim Benson
Jennifer and Crystal made the entire process seem-less and enjoyable. All while providing professional assistance and with a great attitude. 10/10, would recommend to anyone that has had a bad experience with other storage companies.
Jennifer is amazing! She is very nice and informative. Best customer service I’ve had in a while.
Krystal was an amazing help! very knowledgeable and accommodating. Went above and beyond to meet my needs! Very professional and kind!
Krystle did the best job Ive ever seen. She is very helpful kind and funny. She is very professional and helped in every way. thank you for your advise.
Jennifer Clayton was very helpful to us. Went over and above. Highly recommend storing your items at Life Storage.
Krystle Geyer was wonderful in assisting me find a perfect storage room and a perfect deal that fit my budget. Cheap rental vans and very well priced storage rooms. Would recommend highly!
Great place, although I personally haven’t used their storage facility, I can say their office suites and staff are amazing. The Manager, Krys has been incredibly friendly and professional. I would recommend this facility to anyone looking for an office space in the Elgin area.
Great staff with excellent customer service - friendly, efficient, and knowledgeable! Had to switch a rental last minute and Jennifer went above and beyond to accommodate, making me feel like a valued customer! With all the twists and turns in life, its great to do business with a company that is willing to help their customers when possible. Very positive experience here. Highly recommend!
Super friendly Staff! Everything appeared to be so clean. I was extremely nervous getting a storage unit just with all the bad things heard about them, but I felt such as ease with how professional the staff was even though it was a one woman show that day!
This is by far the best storage facility experience Ive ever had!!! Krystle hooked it up worth a great deal and even better customer service!!! 10 Stars!!!
Jessica was very kind and helpful in assisting me with my van rental. Awesome facility
Awesome customer service Krystle is the best. This location has a very clean well kept facility. Most definitely recommend this location.
Wonderful place. Great staff. Very helpful. Helped our school district by gifting 100 cases of sanitizer. Krys was extremely helpful and friendly. Thank you so much for the this great experience
Super clean! I was worried about getting a storage unit but after touring the place I feel relieved and know that my things will be safe. Staff is super friendly and informative
30x15 storage area, has a divider on the floor that was a trip hazard, loading and unloading. Other than that good experience
Staff was helpful and courteous! Easy access!
Great place to have storage. Access to building is great. Staff has always been helpful and friendly over the last six years I have used this facility. Krystal was very professional in helping me closing out my account recently. I told her I always recommend this place for storage to others and will be back myself if need be. Thank you Life Storage!!
Krystle was awesome during my auction pick up. I will definitely be back again.
As a first time storage unit user, their services were amazing! From the moment I called the online customer service number to the quick follow-up from the store manager herself, shout out to Krystle, they were all professional and very helpful. They answered all my questions, which was A LOT, and made me feel reassured that my belongs would be secure.The building is clean, has multiple access points to get to your unit quickly, and maps to help you find your way. Also, their units are indoor and on one level, so no cramming stuff into elevators. The option to rent moving vehicles is a plus as well. I would highly recommend them and will use their services again if needed!
Management has changed a few times in recent years. Krystle is always available and willing to help get issues resolved. The facility is always clean and I never have any issues that cant be resolved.
Krystle Geyer, store manager, at the Elgin (Airport Road) Facility has been so helpful while we are transitioning to another state. We needed another locker and she provided! She is great to work with and so pleasant. The facility is clean and well kept. The location is close to our home. We have suggested to many of our friends who live nearby to check out Life Storage and to contact Krystle.
Thank you to the kind-hearted manager Krys and Life Storage for the generous donation of sanitizer. Our faculty and staff are truly grateful.
The staff us friendly and helpful. The facility is always kept clean and neat. The y bring my packages to my lockup neatly placed or will call to notify me. Great people great place.
Krystle was great! Very helpful and informative.
Great place. Krystle Geyer is always very professional, helpful, and courteous. Anytime I have questions or need help she’s always there.
If you need awesome service, come and see Krystle. She will definitely take care of you. In and out in no time!
They are great here! Crystal and Jennifer were very helpful. I needed to find my storage which they helped me with and then they helped cut off the locks( not easy to do!). All with a smile.
The office at this facility was so polluted with bleach and Lysol I could not breathe in the office I had to leave. They claim they use Simple Green but I know what Lysol and bleach smell like. I personally believe that it was much more toxic of an environment with the chemical cleaners than what they were trying to really do
This facility is the best ive ever used. Krystle and Jennifer are amazing and helpful. Very personable and friendly.
Krystle at the Elgin facility is awesome! Very friendly and answered all our questions.
To whom it may concern,I do not rent at Life Storage but work at a neighboring business. Life Storage is the first business when entering the center. Today I drove by and stopped to chat with the manager. She was outside cleaning the parking lot in front of the building. I wanted to say thank you to her for keeping the parking lot clean from all the garbage AMAZON creates. With a chuckle she replied Its ok, it allows me to get fresh air. If you are not aware, there is a sea of Amazon trucks in our parking lot and with summer approaching Im sure she will get lots of fresh air.
I met with both Jennifer and Krystle on separate occasions and both ladies were nothing but professional and friendly. They explained everything thoroughly and made the entire process a smooth one. I would recommend this place for others.
Krystle is an awesome and professional person. The site is nice and neat. Very clean and polite. I will recommend this site to all.
Krystle was awesome! Attentive and super helpful with what I needed and very professional. Thank you!
That manager is beyond amazing and can I say Gorgeous 😍😍. A great storage place! Wouldn’t recommend any other place.
Life Storage Elgin is the a great place to store your items. Management is very easy to work with and very accommodating. Krystle (store manager) is very helpful with my storage needs
Great customer service, clean place very knowledgeable, and thank you Krystle G. For everything. you were great, on helping me choose the right storage that accommodate my needs. I will definitely recommend this place.
Jennifer, helped explain the rules and pricing for this storage facility and overall helped me learn the ropes
Krystal was outstanding - extremely helpful, very friendly and was more than you could ask for throughout the whole process - would definitely recommend her to everyone
Krystle is awesome and has a great personality..
This facility is very clean, well lit and climate controlled. Store Manager Krystle Geyer is always very helpful with any needs. I really appreciate the outstanding customer service!
Very clean and professional atmosphere. Knowledgeable and fast process, thanks and i will continue to do future business
Store Manager Krystle is super nice and friendly. Everytime Im there she is always cleaning and asking if I need her help. Kudos to her.
Jennifer was very friendly and knowledgeable. She answered all my questions professionally and politely.
I wanted to write a review to recognize Krystle from Life Storage in Elgin. She followed up with me two months later after my insurance agent never sent over proof of previous coverage. That type of follow through is rarely seen these days and I want to commend the company for hiring proactive employees that really care! She is a one in a million.
Ive never used storage units before, but, since I was moving from a house to an apartment, I needed a storage unit and a moving van. I was apprehensive about the whole process, but I spoke to Jennifer and she made everything very easy. I continuously called back with questions and she was very patient and reassured me at every step. Would definitely recommend!
The life storage of Elgin is a great location with friendly staff. They have an absolutely huge garage that keeps you out of the rain for loading and unloading your unit.I have to say thank you so much Krystle with all of your help.
Crystal was very helpful and patient. Great location.
The most amazing experience I’ve ever had! Krystal was very patient knowledgeable and so helpful! She is the absolute best! If you have any questions just ask for Krystal! So happy I found this company.
Was calling all over the Elgin area for storage pricing and the reason I went with Life Storage was because Krystle was the most professional and kind rep I encountered during my research process. If you are in the middle of that process, stop and call her now!!! They offer fair pricing and great customer service!!!
Krystle Geyer is extremely helpful, very courteous, friendly, and informative. A pleasure to work with!
Really, no carts to use to move things to my storage unit? Cmon people, get with the program. I had to use a pallet lift because that was all I could find. Pathetic.
Awesome Customer service, the manager Jason Reuber, is very customers friendly, he makes U feel very welcome, & invite U in like family in the store!! Very easy & confident to do business with this storage company. The storage company will offer you all types of perks & discount on their storage units, to accommodate your needs. The place is very well lit and very well maintained, and clean throughout the facility. You will definitely be happy with the combination of your rental or lease with them on their units. And I will highly recommend them to anyone for there storage needs!!!
Professional, Amazing and just awesome!!Thank Jennifer and Krystle!!
Krystle was so much help ever since I got my storage room she helped me with putting my keys my my storage and helped me getting a truck. She was so nice and friendly very respectful I’m thankful I found a good storage place with good customer service she made this experience very well
If you need a Storage Facilty...This is the One you should go to! Excellent Customer Support! Clean facility!
Beautiful place and great staff
Great service Jennifer and krystle
Jennifer was wonderful I needed a storage unit at the last minute, and she was so helpful nice.
The lady was very nice she handled my service with care and had amazing nails I shall come back if needing a unit
A great experience. Krystle was fantastic. I’ll recommend everyone to go here
Wonderful experience!
HELLO THE LADY KRYSTLE WAS PLEASANT AND ASSIT ME WITH WHAT I NEEDED I REALLY WAS LOOKING FOR AMAZON AND SHE MADE IT HAPPEN KEEP A REP AT YALL DESK LIKE THIS THE BUSINESS WILL STAY GROWING SHE WAS IN AN CLEAN ENVIRONMENT SHE WAS NEAT AND IT SMELL WELCOMING IN HERE MEANING IT HAD TO BE WIPE DOWN CAUSE NORMALLY YOU SMELL DUST SHE SPOKE WELL SHE JUST WENT OVER AND BEYOND TO MAKE SURE I WAS PLEASE MUCH GRATITUDE
Great staff
Good place to store your stuff! Krystle is also very helpfulCheers
Krystle Geyer is the most Awesome, Informative,helpful Manager at the Elgin Facility.She is a keeper, need more like her!!!
Jennifer and Krystle were very helpful and kind.
Krystle has a great personality. Thank you for all your help. She even helped me setup google lol. She is the best!!!!
The new manager is awesome!! He is knowledgeable and super helpful and gives amazing customer service. I highly recommend using this storage company.
Krystal I highly recommend!!! She was so nice and friendly very respectful I’m thankful I found a good storage place with great customer service.
Very clean storage facility.
Krystle/ Jennifer are Very Exceptional and Curious...
Very friendly staff, always clean, low prices.
Stopped in today, met Marc. Discussed the possibility of going to the next size down, 75 sq ft. Marc was helpful & friendly. I told him why, we talked about Ken & his dad a good 15 min or so. Marcs a very compassionate individual. Sorry I missed you, Betty.
Wonderful!
Very clean, super friendly staff.
Great prices, clean facility, and an amazing staff! What more could you ask for? A big thank you to Betty and Tiffany. Best customer service I’ve ever had. Thanks for making this part of the moving process a total breeze! 5 stars and well deserved.
I have had a great experience so far. Tiffany was great and explained everything perfectly. The facility is clean and the unit I have is exactly what I was looking for. The only thing I would change is that there be a few more carts. They get taken up quickly on the weekends!
What a pleasure it was to come here. Brilliant organization and a friendly staff left me walking out with a smile; while also knowing my belongings were safely tucked away at this wonderful establishment. I have never experienced a more streamlined storage facility in my entire life. After recently moving to Elgin, I was in a rush to store all of my extra furniture - and it couldnt have been easier at Life Storage. I would encourage anyone and everyone to rent a unit here. You wont be disappointed!
Great facility with prices you can’t beat! Thank you Krystle!
Really good place to put stuff from your house and very secure place and to enter you have to put a code and safe to just be there
Great service answer the phone friendly got the information I need and will get ready for a storage unit within two weeks. Definitely recommend this place
Wonderful people here.Theyre very helpful.Definitely coming back!Betty is the best and the new hire is even better! ❤
Jason and Krystal was very helpful and kind we actually had fun talking and renting with the both of them. I would definitely recommend them😊
Checked in yesterday, facility was very clean and the man at the front desk, Stefan, was extremely helpful and thorough with getting me set up in my unit and showing me where everything was that I might need. Prices were very reasonable and they even had a move-in special, Ill definitely be storing here for a while
This storage facility is outstanding! The service is great Betty and Tiffany do a great job and are very friendly. Not only do we use this place to store equipment we also use the office suits they have, since our company is growing and we need extra room. I would definitely recommend this place for anyone who needs a place to store things or needs extra office space.
Really nice staff, I would store my stuff here again!
VERY clean facility and great employees!!! They actually let our kids band use on of the units at night, to practice in while our studio was being built. It was pretty cool. (yes, I paid for that unit too. ;-)Never had any problems there and these days, thats pretty uncommon.Definitely a 5-star Elgin business!
I used their facility for 2 years and im extremely impressed by how clean and well-maintained there storage is. The staff is very professional and courteous. I was attended by Joseph and he went out of his way to help me and facilitate me. I would recommend this place to anyone. 6 stars for them.
Bery bad situation. I Hope they can help with this. UPS delivered a package, someone signed for it in the store. Place in the back according to videos. Now the package is no where to be found and manager say he is too busy to watch videos to see what happen with the package and the person who signed for it is no longer there. Noone wants to be responsable for it. So i hope a manager with authority gets back to me to respond for an ex-employee actions. Well see what happen. Any suggestion by someone reading this let me know. Bbb? Attorney general? Coporate office?
Good prices and quality units. I like that I could rent my unit online.
I totally recommend this place! Betty and Tiffany were really friendly people and made my experience there great! Prices are good! Nice and clean facility!!
Stephen, guy with glasses and a Beard was awesome. Was helpful and made my experience there great. Give that guy a raise!!!