Excellent customer service! The staff got me in and out very quickly!! Much appreciated!

Quick and friendly staff every time I go.

Stephanie was outstanding both yesterday and today. She is very understanding and explained everything in a very clear and easy to understand manner. It was like talking to a friend. Very appreciated!

Stephanie and her staff provided amazing service. The staff will never know the time, frustration, and cost saved by their professionalism and empathy. I was in the midst of an international move and exporting our four legged family member. An unknown requirement needed expeditiously sent documents to be signed by a US government to transport our dog.We were required to provide the US government office a “return” label. However, the “TO” and “FROM” label needed to reflect only my name and address. The government office had erroneously been charged to their shipping account and to avoid such errors would reject submissions if their address was reflected on the the return label.This requirement did not fit the software capability of the UPS system. Undeterred, Stephanie was able to override the system and provide us with a TO/FROM address label and get our documents expeditiously shipped back to us. All the while charging us the appropriate amount to ensure we received our documents back without issues.Again, if it was not for Stephanie’s Diligence and professionalism we may have been unable to transport our family dog. Thank you to your wonderful staff for their professionalism, patience and diligence to exemplary customer service.

I sent a $340 item packed very well with ups. They totally destroyed it. Appeared a driver/employee stepped on the package. They had me go thru a lengthy insurance claim. Eventually after 2 weeks they refused to pay out and blamed me for improper packing. It was in a box 10 times the items size. With multiple layers of cardboard and bubble wrap.Never again will i ever use ups! AND KNOW THIS THEIR INSURANCE IS A SCAM AND MEANS ABSOLUTELY NOTHING. THEY WILL NOT MAKE GOOD ON IT.

Very helpful staff . ZANDER helped me out today. Very knowledgeable, thay all care about their customers

6:59. The employee ( blond hair ) saw me getting out of my car and locked the door. I was there to dropp of a Macys return and I already have the return label and everything. This was so rude !!!!!

Love this place, as someone whos side hustle is flipping clothes and shoes, they make it so painless and easy when shipping items and ive never been the store for over 10 minutes.

This team is the best!! Super attention to detail, very efficient, very polite, everyone is always so helpful. I have had a Box for mail delivery for years, and its perfect for me!! Safe, secure, confidential, consistent receipt of all of my mail and packages. Never have to worry about a thing!! Highly recommended. Thanks!!

Quick service, even at busiest time of the year.

Excellent store! I was having trouble returning 3 items to Amazon, due to not having a printer at home.the first item was accepted by their Amazon system connection and Matt, the agent at UPS printed it for me. The next item took an amazon agent to verbally give Matt a code, which worked and the final item even an Amazon supervisor couldnt give Matt a code to make it happen. I ended up going home to my computer (email isnt set up on cell) and allowing him to copy the paint image of the shipping label onto his zip drive, which he then transferred to the system successfully. Matt went way above what I expect from customer service and I am grateful.

It would be easy to say a place is good but I need to express just how good this place is. Not only are the service and prices really good, but the personal connection is no less than excellent. As a business owner I have said on multiple occasions that the crew at this specific UPS are the exact kind of employees I would be honored to have in my own line of work. The time and consideration consideration and patience they give to not only myself but every customer I see who walks in there, is just amazing. There is a good reason why I dont go to any other UPS store. This one is the best .hands down .

The team here is awesome! Friendly and fast. Love how they know all their customers - makes it super personal.

This is a great place to ship packages and the manager Matt is a great guy. They are always helpful and willing to go the extra mile. Id recommend this location to anyone looking to send something UPS or have it packaged to ship. They also shred documents and can create customized banners.

There are two employees I will remember forever. One is a lady probably around 28 with a round face that is the brightest bulb in the box. Her smile lightens the whole room and is a pleasure to talk with. Another is a man probably around 25 that has the same type of attitude towards his work at UPS.Im sure there job is not super exciting, but when I drop off packages its great seeing smiles on the workers faces compared to when I got to USPS and everyone is grumpy.

We sent out a package that went overnight first am delivery which did not make its delivery. We have been trying to get our refund which corporate states they have received the money for it from this store for over 3 weeks now. They are still refusing to refund us even when we bring in all of our receipts. Corporate will not assist with this issue. Trying to work with the franchises direct customer relations people as well. **update after UPS store response. It took speaking with the corporate customer care more than 10 times after missed delivery about status, calling the customer relations number twice that specifically handles this store and going in and/or speaking and calling the store more than four times. Being told by the store they did not have the check, though their post states they received it on the 13th and assistant manager Frank swore they still had not received it on the 16th. Only after this review was posted was there a resolution, finally getting paid for the missed delivery. And to clarify, they did not pay more than they should have. They paid the exact amount for the delivery costs plus the amount of the money order that was lost. Not only that but when called that the check was finally in, received call from an assistant manager who gave us grievance when calling and picking up the check about our review. We understand they are a franchise of UPS, but they do carry the name and should have apologized for the lost package. We understand they were not the delivering terminal but they are part of UPS and therefore should have better customer service even through these issues. **

They are so nice and helpful at this store! I highly recommend them! Matt was especially helpful!

I use UPS exclusively to pack and ship valuable musical instruments to destinations all over the US. I always receive positive comments from clients regarding prompt delivery and professional packaging and have never received any shipping damage complaints.Matt and his Team are helpful, professional and very competent. I highly recommend Matt and his store for all of your shipping needs. He is a pleasure to work with and will get your shipping needs done along with all the other services UPS provides.

While the store is small the service is outstanding. Always helpful with questions and the friendly staff, especially Matt, just get the job done. I have never had an issue with this UPS store or UPS itself. I have tried other services but always come back to this facility. You stick with a winner!

Compared to other stores, this store is the best at everything they do. They are kind, helpful, very knowledgeable and always get it right the first time. Ive never seen clerks smile so much, especially Frank!

I cant say enough about this UPS store. It stands head and shoulders above every other UPS store Ive been to. I am greeted by name when I walk in, and their attention to each customer is fantastic. One thing I like to see is that each customer gets their undivided attention. They are concerned with the needs of that particular customer, and it makes them feel as though they are the only ones in the store. Ive witnessed difficult, impatient customers treated with kindness, and patience. When that customer walked out of the door, the store employees made no reference of them to the rest of us. No eye rolling, no venting, just moving on to our needs. I am a proud box holder here. Keep up the good work!!

The manager was PHENOMENAL. Helped me with a shipment I had sent to myself in Maine from Illinois. He honestly saved my life with the damages that happened to it. He took his personal time to ensure it all was rectified. Best experience ever.

I have used these guys for many years now. My items, from large oil paintings to glass decor have always arrived without any issues. They are very professional and a pleasure to work with. I highly recommended them for all packaging and shipping tasks. 100% reliable every time

Great staffs. Helped me with an irregular package. Friendly and professional! Thank you.

Excellent, speedy and cost efficient service! I had some fragile items needing to be shipped and they all arrived intact and safe...thanks again guys. Would highly recommend.

Always a great experience at this store, they never fail to impress with outstanding customer service.

Everyone there is very helpful. They have helped me in many different ways. I had to do some business while I was out of state and stopped in another UPS store and they were nowhere near as helpful or wanting g to help me without being annoyed and wanting to charge me an unreasonable amount of money. So appreciate my local Elgin UPS store.

The Elgin UPS store has the friendliest people working there. So helpful. Love using them for their printing services. Quality is great and they go above and beyond the call of duty!!

These guys are great. Each year they have donated printing and paper to support my daughter’s food drive in January. Last year we printed 1000 flyers and broke our record with 522 pounds of food collected and subsequently distributed to school children in the U46 school district. I’m hoping we can do it again this year!!

The staff here have always been very helpful to me.

Frank helped me out when I accidentally packed the wrong product for returns. He helped me find and repackage the product, best costumer service ever! Thanks Frank!!

Excellent shipper, have used the UPS store in Elgin Illinois to ship large items, and they do a good job, always on time and well packed. Would recommend them.

Always helpful and quick with accepting return AT&T equipment.

Lady that took care of me was super helpful super knowledgeable and very customer-oriented I had to return two packages it was painless and extremely cost-effective highly recommended

Matt and the people that work there are awesome, very helpful. Being a contractor they can make copies of plans and prints to any size you need. I can send them PDF and tell them when I will be there to pick them up. I all so have had my po box there from the time they opened

Everyone who works there is very helpful an go there a lot so they recognize me by name which is really nice...great UPS store

Great Store The Men In There Were Perfect Gentlemen and Help Me With All My Business

Very helpful! Staff responds to needs and questions quickly and efficiently.

Love this location! always makes my shipping process so quick and easy. The staff is wonderful!!!!

They always help me with all of my shipping needs. I am greated as soon as I walk in the door. An employee named Matt is whom I usually work with on getting my packages sent to where they need to go with no problems.

When I need to send some packagesThis store is my favorite place because I don’t have too much experience sending items and customer service always are ready to help you.

Very helpful and always ensures I get my items safe and promptly!

With the holiday approaching, we paid extra for a Saturday delivery. That did not happen! And because there is no delivery on Sunday and Monday was the holiday, the package wasnt received until Tuesday!! Had we shipped it normally without paying the extra amount, they still wouldve gotten the package on the day at the cheaper rate!! Very disappointed in their service!!!!

Professional, adept, quick process. I would highly recommend The UPS Store.

Excellent packers, fast shipping, listened to my particulars..recommended!

Have not been here that many times, but they have great costumer service, they are always so friendly and helpful.

Matt and his workers are always very helpful with our business needs.

Wanted to charge me $2 for a 4 inch strip of tape. Poor service, long wait times. Employees moving slow and dont seem to care about making you wait.

They were friendly and wonderful to work with. And their prices are great!

Fast service and friendly people! Helped me from start to finish with my gifts, I had them print canvas pictures as gifts, then they packed and shipped them out for me. Arrived on time for Christmas!

Professional packing job and efficient service, keeps you updated on progress.

Great tracking, received item exactly on time, even during the holiday!

Ive been working with this store for over 10 years, and that wont change any time soon! Awesome staff!

The staff was polite and very helpful, and my package arrived on time as promised.

I use this store for all my shipping needs. They provide great service.

Employees are always helpful and happy. They make your minute.

Pleasant to deal with, packed items very well. Thank you

I was in and out, the gentleman was very helpful and knowledgeable.

Matt is a rock star! He always take the very best care of us!

Charged me $2.00 to print a label that I emailed to them, for an item that was $80 to ship. I dont even know why I would give a company like the UPS store my business ever again. Who else would screw you for $2 for a black and white printout?? I will never go back here. Save yourself, and go across the street to Fedex.

They have always been good to me here.

Great people who work there. They dont give you crap or charge you money for taping your packages and giving you a pouch for the return label.

This is a great local store.

Quick service no nonsense. Exactly what I need.

Would not even help to tape a small packet

Reasonable cost and excellent packing

Great service, my go to UPS Store.

Rude, JUST RUDE!I have stopped using UPS as a result of my experience with this store alone, complained to corporate and will never ever be back!

Great people, friendly service, good prices!!!

Great customer service

Great Service!

Great service

Extremely disappointed in this store. Bought 2 windows at a local auction house, that uses this UPS store for shipping. They couldnt ship together, so had to pay double shipping and packaging. Received a notice after 3 weeks that one of the packages was damaged and returned to store. Received the other package a few days later. The window was completely smashed. There were no fragile stickers or anything to identify it as glass. There was a single sheet of bubble wrap around the window in the box. Notified the store that they were damaged and they applied for insurance claim. It took 2 MONTHS to hear back from them. The window I received did not have the insurance approved and the store said there was nothing they could do. Terrible business operations. Poor packing (and very expensive). No communication to customer for damaged caused by this stores employees. Asked for owner to call me - nothing.If you are purchasing items at the local auction house, go somewhere else to get it shipped. Demand that the auction house provide other options because this store doesnt care about your purchase - only overcharging customers for poor service.UPDATE ***. The owners response completely misses the point. The window was poorly packed by their employee and had no labels that the item was fragile or contained glass. The UPS store was responsible for the damage due to neglect. The offer to “reach out” is disingenuous. Anyone purchasing an auction item from a nearby business should look elsewhere for packing and shipping to protect your investment.

Thank you! Excellent, fast service. Prompt communication. Thanks for your hard work.