The staff is very professional and really take their time to help you. We are very lucky to have such a high quality jewelry store in our small town!

Preston was such an excellent consultant to help me get rings for my daughters, he was through and answered all my questions I had about different types of jewelry and diamonds. He helped me pick out rings the fit both of their personalities.NO COMPLAINTS he was amazing and was so compassionate, I didn’t feel pressured at all compared to other jewelry stores I’ve been too in the past.

I went to Kay to get a diamond replaced in my engagement ring. Maliquia was very helpful. I appreciated her going above and beyond for me, especially considering it was a terrible day for me personally AND it was nearing closing time at the store. She truly turned my day around.

My husband purchased a Marquis diamond for me in 2012.I had it repaired four times because of a loose diamond.(same one)I have all receipts of repairs.The diamond fell out two weeks ago and I took it to be repaired again.The store manager said I would have to pay because it was out of warranty.I wasn’t aware it was out of warranty because emails about warranty were sent supposedly to my junk folder.I was one month late for warranty( Kay Jewelers policy)A printed receipt should be given upon every cleaning/ inspection .The ring was resized in November of 2020. Nothing recorded since that date.We have done several cleanings at different locations with no information asked.The diamond was viewed under lens and then cleaned. ( not my error)I now have to pay for this repeated fix to my ring at my cost.Here are some pictures of dates I had this ring repaired

Excellent customer Service

Great customer service😊

Excellent customer service from Ginger. She was very helpful and friendly. She brought all the rings to me that fit what I was looking for and showed them to me. She showed me a few other options as well just incase and so I could see them compared to other designs. I got to see different options in the book as well. She did not try to push me toward any engagement ring or wedding band. I really appreciated that. I learned a lot on this trip to Kays on what I like and dislike as well as learning about quality, size, clarity, shape, color, etc. Ginger even cleaned my friends engagement ring/diamond for free and checked the number on the ring and her ring was not bought at Kays. It was a special time / experience going to Kays and I was treated as such. I hope to be back soon.

Liked the merchandise they have to offer but, the customer service was lacking.

Ellenton customer service

Called several times during business hours mever got an answer. Had a ring sent off and resized and re-dipped with all the prongs tightened ring came back in worse condition 10 out of 10 would not recomend.

Been with Kay like 16 years now. Even have jewelry fixed that I didnt purchase there. Flawlessly repaired.

Customer service was great I bought a cross necklace the guy even tried it on for me and cleaned my necklace

Enformative, kind help me get, a great deal on up coming sale.

Very helpful

I shopped at kay in Elizabethcity 1time and that was my last time the customer service is the worst Ive ever seen and the manager of the store has the worst atitud.I can get better service at McDonalds.so I went to kay for the second time in va.at Edinburgh and I got the best service you could ask for its sad to say I have to go to va. To get good service but it is worth every mile and I will continue to go to that store!!

Friendly and knowledgeable employee. Good experience.

Jennifer was great and very knowledgeable.

Professional staff, very knowledgeable and cordial

Great experience.

Very Pleasant.