Jordan was great. Made sure my work was done correct and in a timely fashion. Please see Jordan when you visit. I love JBA

I have purchased 3 cars from JBA Infiniti. As usual, from the moment you drive through the bay, customer service begins to earn the 5 stars. Warm greetings from the tech who checks you in, to sitting down a talking with JR ( he is the best) to having a short stay in the updated waiting area. Keep up the good work !

There was an issue with my tires after 5,000 miles of owning the vehicle. After speaking with the GM he was more than accommodating. I greatly appreciate everything he did to help rectify the issue. That is my biggest concern with dealerships and i was very pleased with the customer service i received.

JR is great to work with!All work was performed timely and complete the first time.

Bought the car from them on line, out of state. They were professionally and efficiently responsive and answered my questions and addressed my concerns. They negotiated a great price. I flew out to test drive the car. They met me at the airport, and had the car ready for review and the drive. The entire staff made the process wonderful! Let me be clear I hate the car buying process. This was amazing. Love my new car. Phillip Willams rocks.

Phil, Linda and the agent that handled the financial part of my purchase, were all great. Linda was very professional and made my experience pleasant. I really love my new Infiniti! They were able to answer all of my questions.

Excellent service! “JR” in services is so kind and professional. All of the team members I interacted with were very nice. Would highly recommend this particular dealership.

Great service from all especially ! And attention to detail as wee n all salesman n infinity staff

J.B.A. is a great wonderful place to purchase a vehicle, the atmosphere and vibe was wonderful. Every one was so pleasant that plays a great big part of doing business. Linda Watson great 👍🏽 sales person a Big Blessing to do business with you. Thank you 🙏🏽

I am always appreciative of the attention and personal care that the staff provides us as customers. Byron has been our service rep a number of times and he always gives such hands-on service. I am so glad that this location is our service provider.

Always have a good experience here! The service center is amazing, Ken and JR are the best! My lease was almost up I went in to get an oil change and came out with my new QX55!! To James, the GM on his day off at the office making sure to take care of his clients, Ray, my salesman for the third time and Milson, For letting me test drive and asking you a million questions, thank you!! You’re the best!!! All smiles here!!

Excellent service. Always up front about the price. Would definitely recommend.

I had something hanging down under my left front. I pulled in and J.R. took care of it immediately and I was back on the road in under 10 minutes! Love JBA infinity!

Lonnie has excellent customer service. He kept me updating even looked into the request I have made. He gave a thorough report once my cat was completed. I’d come back again. 🙂

JR was a true professional, very courteous and friendly. JR scheduled me right away and got me in, both myself and my car were treated great! This is my 3rd Infiniti vehicle from the Ellicott City dealership and I plan to continue to do business with them for a long time!

Bought a car from JBA Infiniti. It was the best car buying experience I have had so far. Very polite people. Previously I had bought parts from their parts department and that was also a positive experience.

Service department is great! JR is very helpful and professional! Definitely will continue to get my car serviced there.

JBA is excellent in Customer and they track your Vehicle maintenance. JR is an top notch Service Manager!

Went there on a Wednesday and Mr. Turner was very helpful. Gave and guidance like he was my father, very pleasant. Unfortunately that day I didn’t get a car I had wanted, but very thankful that Mr. Turner gave me all the info needed without the need to run a credit check and do an application. The next day on Thursday, I found a car I like (Q50). Me. Turner was not working that day, but Mr. Moore was just as helpful. Help me make a sure decision and helped me through the process of getting my Infiniti that I love so much. Very helpful and understanding at this dealership. 100000/10 recommended this dealership.

We’ve bought and serviced our 3 Infiniti’s with JBA for almost 20 years. The Service Dpt staff is amazing, and always takes very good care of us. Highly Recommended!

From start to finish this was the best car buying process that I have ever experienced and I have purchased 6 vehicles before. I was pleasantly greeted while looking on the lot by Mr. Turner(sales professional). He was very knowledgeable and didn’t haggle me which I appreciated. He was very pleasant and professional throughout the process. Mr. Williams (manager) introduced himself and assisted me with getting the vehicle that I wanted within my budget. Mr, Richardson (Finance and Warranty Manager) was thorough and explained my financing and warranty information in detail. These guys worked very hard to make sure that I was completely satisfied. I felt like I was completing a business transaction with family! This was the smoothest car buying experience for me and I would definitely recommend JBA Infiniti to anyone interested in purchasing a vehicle! I was not paid to do this review. I just wanted to highlight how awesome each one of these guys are at their job!

I received exceptional service from JR in the service department and my car is working as good as new. The owner of the Infiniti at Ellicott City was kind and I am very pleased with the all round great experience I have.

The hospitality here in the Service Department is phenomenal!!! I was elated to still see the same smiling faces after years of not having an Infiniti. They must treat their people right too and thats always a plus!

I was very please with my first service, my service writer JR and Ken the service manager gave excellent customer service they were very professional answered all my questions and addressed my concerns. They kept me updated on my service I would definitely recommend J.B.A. Infiniti Ellicott City

Excellent service. They take good care of you.JR is top notch. I have been working with him for about 5 years. I highly recommend JR.

As I was driving with my son my engine just went completely out. My car has been there for over 30 days and nobody can give me updates. Lonnie tried to tell me he couldn’t give me updates on my vehicle. Last week the new engine got there Ken advised me it would be done by the end of the week since putting in a New engine takes a few days. Friday called and he said by Wednesday it would be done. Monday called and ken said he’s aiming for Wednesday now maybe Friday. I informed him I needed my car by the date he originally stated Wednesday. He said there’s a bunch of cars there’s nothing he can do he can’t just work on mine although it’s been there for a month. I called James the general manager who then says that he spoke with ken and ken never stated a date that my car would be done by he even assumed responsibility and admitted the timeframe was unacceptable but no updates. Mind you I’m pregnant and this has been the worst experience of my life.

Ive been a JBA INIFINITI customer for 7 years. Out of the many car dealers Ive encountered, JR & team provide the Best Customer Service EVER!! They treat MUSCLE (my car) as if she is their own, providing quality customer service with a complimentary car wash each time. My car looks brand new after each visit, with no smears. (They obviously use clean cloths & clean water with each car). JR pays close attention to details. This visit, after Muscle was serviced, I saw JR personally check, increase and balance the air pressure in each tire!Here is the point! Although Ive moved out of Maryland, I drive 14 hours round trip to get my car serviced by JR & team!! I actually TRUST them! They treat customers like family and provide Service with Integrity! ... Now thats a Core Value Statement!The attached picture was taken 1 week after the service. MUSCLE is still looking good!!

Initially I was disturbed because JR told me to be there at 1:30 pm. I was there but he was not. Lonnie looked for him but he was not there. I was told I could wait for him or Lonnie could assist me. I was not about to wait for him. There are too many other repair shops around. Lonnie took care of me and I was out exactly when Lonnie said I would be.

This is my third Infinity and thanks to JR the service has always been excellent! I wouldnt buy an Infinity anywhere else.

Best car dealership in Maryland. Lonnie always make sure my service experience is excellent!

It was a really pleasant experience dealing with all the sales staff. They were reasonable, responsive and I left feeling like it was a good deal for all involved. Highly recommend.

All of the people in the service department, especially the manager Ken K, are belligerent and disrespectful. Each time Im there, their attitudes are horrific. Last week, one of the agents and manager accused me of stealing my floor mats when theyre the ones who misplaced them during cleaning. Ive reached out to them several times to resolve this matter but given the cold shoulder. The aggressive manner in which both of the men behaved was frightening. Beware when getting your car serviced here because the supervisor took things out of my car.

Excellent service. Professional and personable team. Always a pleasure servicing my vehicle at JBA Infiniti. 11 years of great service.

Jr is the absolute best! He is very understanding and helpful when I come to Jba. He is quick and thorough .

Hey, My wife and I went today to purchase a suv. A lexus rx350 2015 white, I called before We came to make sure the vehicle was still available and a associate confirmed that it was available. We arrived at jba infinity get to the car to check it out and test drive and the damn suv battery was dead! While waiting for the associate to get the jump box, We did a walk around and noticed that the rear bumper was about to come off, the front grill was cracked up. Now we knew it was a used vehicle, but why wouldnt jba a invest $600-$1000 into the battery, grill and rear bumper. They amediately lost a sale. We are sooooo disappointed in Jba and I want an apology for wasting OUR time!

Byron Smith Jr was great to work with. He was customer oriented and most of all experienced. These are two attributes that I look for first before doing business.

Great experience they got me in fast and out fast.

Everyone was great! They worked to get me in and and out with my new vehicle fast. The follow up is a plus. Completely satisfied.

JR is the best. He has a hospitality unlike no other. I love the attention to detail and the excellent service they give me. I think I am an Infiniti customer for life all because of their service to the customer.

Fast efficient and friendly vehicle repairs taking care of with no delay very happy with service and my service advisor J.R.

I want to start off by saying I didn’t get my car from this dealership. I got it from Bethesda Jim Coleman. So I have been going there for services very up until yesterday. Jba Infiniti is a lot closer to my home. I wish I would have came here from the beginning. I’m blown away by the customer service from these guys! I came in for a regular scheduled service and I know from Bethesda that they give your car a courtesy wash. Well they actually took the time and really gave my car a nice wash. When Bethesda “washed” my car it looked like they barely got a hose on there and rinsed it off. But is was free so I never said anything. Well I picked my car up today and my car has never looked so good. They did such a great job. And to top it off, they cleaned all the garbage out of my car too! I half jokingly but totally serious said to the guy, (I wish I knew his name) I’ll give you guys extra if you clean the inside too. Well they did and I’m in shock. The little things go such a long way with me. And I can’t be any happier with the service department. I know where I’m going when it’s time to trade up next year!

Easily the best car buying experience I’ve ever had. The staff was friendly and welcoming while maintaining social distancing as much as possible (pandemic lifestyle). They were eager to help and that’s always appreciated. Ten out of ten would recommend.

I had a great experience at J.B.A. Everyone was really great to work with. Thanks to Phil and his crew...I went home with my second QX50 and LOVE my new car. This is my second lease with Infiniti, and I couldnt be happier with my choice. I would highly recommend J.B.A Infiniti.

Do enjoy this location. Team is friendly and helpful and always pleasant. JR takes care of me when I need service.

Summer is the best service consultant. Super helpful!

JBA service is always great. JR takes great care of customers, and always is considerate of your schedule, the efficiency of the service, and makes sure you understand and agree w/ the cost. Definitely the best service for my car of the various cars I have owned in the past.

Service department was full of excuses when dealing with repairs to our Infiniti. Car is too old, we do not test drive above 50 mph, paint tech will not be available. Disappointing service

JR is a blessing! He was wonderful from start to finish. I had my car towed in late Wednesday evening before Thanksgiving and on Friday afternoon he was calling to say my car was ready at no charge because of my extended warranty which at a previous dealership covered nothing. He then told me the recommendations needed and was not trying to break me financially. He even suggested we do half now the more important items and the other later. And b4 my car was ready I called with a last minute request and he jumped right on it. He was just an absolute pleasure and my car rides better than when I first got it. I’ve been telling everyone about the awesome service I received from JBA

I’m new in the area and I had to take my car in for a new battery and some engine work. The people are very friendly and JR was very kind and honest. Good thing my engine work was covered by my warranty. They gave me a loaner car while they worked on my vehicle and called me with the details before doing the work. Great communication!! I wish they gave a complimentary wash and vacuum. I always get that from the dealership in Richmond, Va.

Being a Female its hard to trust someone especially at a dealership to be honest about what your car needs for repair but also look out for your pockets.

Your welcome. My service has been stellar and accommodating. My service rep keeps me on points and is accessible. Lastly quality work which means the most

Probably the best car buying experience I have ever had. When I first walked in I was greeted with a hello from the front desk. Derrick Noranho was very nice and answered all of my questions. He was helpful and accommodating. Then there was Jason Richardson who walked me through all the paperwork and financing. What a refreshing change from the pushy salesman I have experienced in the past. Thank you!

It was a great experience. I went in for a routine oil change and Byron was able to also have my seat warmer button fixed which was still under warranty. All the work was done same day and with less time then originally thought! I was able to get a loner car which was so convenient. Byron was great and explained everything thoroughly. He was friendly and provided great customer service. All of the service staff was great! The Facility was super clean and set up for proper Covid safety practices and social distancing! Thanks again!

JR always makes sure I’m good. Never had a problem 💯💯

JR is great! Great customer service. Vehicle in perfect condition after service. Thanks JBA!

Easy Peasy. Straight shooter. Friendly. No recon fees. I had a good deal on a used car. Fair negotiation. I would absolutely purchase another car from them.

Excellent customer service from Jordan Lee he quickly returned my call and was able to get me in the next morning for an oil change...thanks so much JBA for your continued exceptional service and support

The best customer service. I’m new to the Infiniti family so they were very informative and helpful with all of my many questions. I would highly recommend this location.

Had service done November 23, 2020 an alignment and the service member called informed me only 3 wheels could be aligned and if I want the job to be complete it would be $1200 .due to an alignment that was done previously there. Now nobody seems to take responsibility for this and I wore 2 rear tires and nobody is taking accountability for this. I would not recommend them to nobody. They always charged me and I had extended warranty. Would not touch my truck until I paid $1500 down to start the job that was covered by my extended warranty. I don’t even want an infinity vehicle anymore due to the set up on service this car/service lot does. Oh the kicker is I was charged full price for a 4 wheel alignment and only 3 were aligned and now need 2 $300 tires in the rear. Sad sad sad!Dr. Frank Snell II

I had a wonderful experience from JBA Infinity. From the moment we spoke to the manager to the moment I was handed the keys to my new (used) truck I could not have been more pleased. I was treated with the best hospitality from the manager and the sales associate Ray Moore. I highly recommend working with Ray Moore and would happily drive the distance I drove again to purchase a car from JBA again.

Unfortunately bad customer service wouldnt use them again call they couldnt give information of my vehicle request to speak with a manager east available ask if he could call me back they just dont care never call me

Once again I took my car in for service. JR is always very kind, friendly, attentive and thorough. Thank you all for a wonderful experience.Windshield wiper broke while it was raining. I call the service department and they were able to take my car as soon as I could get it to them. Another great service.

As always, excellent service and integrity. Highly recommend.

I’ve been going to JBA for years and Byron is my go to guy in the service department. He’s always pleasant and always tells me what service he recommends. I appreciate his honesty!!!! Keep it up Byron!!

Treated fairly and with respect. Highly recommend salesperson Ray Moore.

Charles Turner at JBD Infiniti was very professional. He made sure that we understood everything about the car and was transparent with all information. Received the best deal possible. His personality made it feel like he was family.

My service rep took care of my concerns immediately, very happy with the workmanship and my vehicle is performing perfectly.

My experience with J.B.A Infinitiwas very pleasant and very professional. My salesman was Charles Turner with whom I was very pleased with his service. I would recommend him to anyone that is looking for good service and knowledgeable information about the Q50 Infiniti. J.B.A is is a great place for great deals and service.

Very good experience as usual. Technician knowledgeable!! Keep up the good work Guys

Jr. is professional, thorough, and goes over everything in detail with you related to your vehicle repairs. Well mannered and personable, top notch service guy.Scott in the service dept is a helpful and professional person as well.

Highly recommend JBA Infiniti for all of your Infiniti needs. JR, my service advisor, is undoubtedly the best in the business. Honest, professional and courteous.

Was just informed that courtesy washes are no longer available. I though this was a luxury dealership. And was told that I would received free car washes when I purchased my car! They are now using COVID as an excuse to offer inferior service to loyal guest! I will not be returning here in the future!

Been using them since 2013 and I always receive fair, quality service. Now if they can hurry up and release a new convertible model...Ill be even more pleased! 😉

Awesome experience from start to finish. My service advisor treated me like royalty. The loaner vehicle was ready when I arrived and I really love this dealership.

I purchase a pre-owned 1 owner leased 2017 Q50 last yr with 18,000. Carfax report stated offered for sale as an Infiniti vehicle certified pre-owned certified 3 days before I purchased it but come to find out it wasn’t sold as such. Dealer never said it’s a cost for car to be sold as pre-owned certified. I don’t know if that’s true or not. As a consumer if the carfax report say vehicle was certified why would I not think it was certified. I guess I should have asked and not assume anything. Dealer also should have made that clear too.. I don’t trust this place, I will not have my vehicle service here either.

Very good service. Thank you!

Fantastic, Hands down best dealership Ive ever worked with!

We love taking our car to this place the service is very good and the personal is very profesional.

Got my oil change done here and found out they raised the price because they use quart bottles instead from the big drums of oil....??? Called another Infiniti dealer that uses the same oil ($89.95) but out the drum so maybe thats why JBAs has gone up is what the other dealer told me 🤷🏽‍♂️ I was told also all the discounts were applied that were possible to my bill, but when I got the bill none were on there. I asked for an explanation and they said we applied all that we could however military discounts on oil changes dont apply anymore so I guess they did apply all of the discounts that they could which was NONE. Couldnt they just had said we dont do discounts on oil changes to begin with for military or for that type of oil?The real thing that really pushed me over the edge to write this review was that I just got my cars interior detailed and didnt have my mats inside so that the carpet could properly dry. I had a paper mat in there temporarily from the detailer. JBA did the overpriced oil change and didnt even put a new paper mat in the car meaning someone with their work boots was in car without a mat. I did tell them too that I got the interior cleantoo before turning the key in but HEY, people forget and no one is perfect right....HOWEVER WHEN I ASKED IF I COULD HAVE A NEW PAPER MAT, THE SERVICE GUY SAID OH YEAH, THEYRE IN THE CORNER OVER THERE. GO GET ONE. I went to the corner and didnt see them right away... MAYBE BECAUSE I DONT WORK THERE!!!!🤷🏽‍♂️ HE THEN SAID YOU DONT SEE THEM? SO IM STANDING THERE LOOKING LIKE AN IDIOT UNTIL SOMEONE ELSE CAME OVER AND SHOWED ME THAT THEY WERE UNDER SOME TRASH BAGS AND HE SAID, FEEL FREE TO TAKE TWO. I did and put them in the car MYSELF. So you charge premium prices, but dont give premium customer service??? 🤔 Lets be clear. I will always pay more for great customer service, but I will not I pay premium prices without it.

J.R. is rhe best service rep Ive ever encountered. He us always pleasant and even if delivering not so great news (repairs), helps to find discounts and options.

JBA Infiniti had always given me special attention and awesome service. They look out for my best interests and make feel like family member, so I am so proud to be apart of Infiniti and will never look at another 🚗 car.

Great service center, a little high on the prices but they do take good care of my car

Outstanding guest experience. Dropped my car off the night before. They got back to me 7:30am the next morning acknowledging my drop off. They got back to me by 11:30am and quickly told me the issue.

Had a great experience with Ray and Mr. Williams. Will definitely come back for future purchases. They made it easy and stress free.

Thanks guys awesome job and a special thanks to Mr.Byron Smith jr. you really helped me out thanks again.

Called Service Center in the am ..reported a tire leaking air...was told to bring it in as soon as I could...was in and out in an hour...tire fixed nail removed car washed

I always have the most remarkable experience when I’m there working with Lany in service.

As always, great experience at jba

As always .. JB Infiniti delivers Awesome customer service by meeting the needs of my vehicle and getting me in and out! Special shout out to my Service advisor Jordan! Thank you

Great people at the service

I only bring my car here for service.As soon as I drive a car into the service area, I am greeted by a service representative. The folks are very nice and respectful.Depending on the job needed, they may offer a loaner vehicle. This is a fantastic benefit as I may not be able to stay around long enough for the repair to be completed. Not only does it fill the need for having a vehicle to go about my day, but it also allows me to experience newer-model Infiniti cars without buying one!If you happen to wait around, the waiting room is a welcoming place. There is coffee and tea available as well as cold drinks including sodas, Gatorade, and water. There is also a decent selection of bagels, cream cheese, and danishes.The best part is that JBA offers a car wash with every service. It is wonderful to know that my car will receive the maintenance I came in for along with a nice car wash to spruce up the exterior and a vacuum for the inside. This type of complementary service is indicative of the care and attention they put into each car and customer.While car repairs are generally expensive, I do not find this location to be any more expensive than anywhere else. Given the superb customer service and nice waiting room amenities, I believe this is one of the better service centers. I recommend!

The sales team at JBA Infiniti made my car buying experience great!Professional and very knowledgeable. Great Service

I know everyone has off experiences, so Im not saying dont go here but I was not pleased with how my transaction was handled. I walked in well researched and prepared but looking forward to talking to someone knowledgeable about Infinitis. I was immediately passed off to a very nice gentleman who was quiet and minimally informed - didnt appreciate the pass of and had to continue to walk back to the one I dealt with online to have questions answered. When I was given the hard sell on the warranty and refused, the entire tone of the transaction turned unfriendly. I do not see why I should have to pay $3000 for a 3 year warranty for an Infiniti that I bought not only for the luxury but the reliability. I resented the negative twist. Buying my first car in 13 years should have been a much more positive and happier experience. Not impressed

Ray Moore and Jason Richardson are outstanding professionals. If you are in need of a new or preowned vehicle...GO SEE RAY!

My repairs were completed in a timely fashion. The service advisor was professional, pleasant and helpful. I wouldn’t take my vehicle anyplace else.

I have no complaints at all about JBA Infiniti i recommend any Infiniti owner to deal with JBA ask for JR.

The service was excellent! Everyone was friendly and accommodating. Jelani, my direct service representative was honest, knowledgeable, and awesome to work with. They’ve earned my business for good.

JBA TRIED TO CHARGE ME AN ADDITIONAL $850 to supposedly do a 5hr diagnostic to see why my computer is not communicating with other computers ( when that wasn’t the problem). The problem was my positive battery connector wasn’t plugged in to to start the car. A 5 minute fix that cast $125.JBA is trash and will try to get u if they can...Also a month ago I went in for a oil change and they suggested I get 4 new breaks & rotors for $900. They must be smoking they lunch. I paid$160 for the labor & and under $200 for the breaks & rotors. JBA WILL GET YOU IF YOU LET THEM. DONT SO IT PEOPLE

JR in service is FANTASTIC! I work in the industry and in service and he’s someone I’d like to have on my team! He kept me informed, he got me in and out both when picking up my car and dropping off and most importantly didn’t try and sell me unnecessary services. I will now be using JBA for my QX60 servicing needs!

The service provided at JBA Infiniti is stellar. Everyone is friendly, kind, and professional. JR went out of his way to ensure that my vehicle was serviced in a timely manner. I appreciate the personalized attention that I receive with each visit. Thank you for all that you do!!