So on this day my car was having issues. I changed my alternator and battery light was still on. I had to get a new battery so to advance I went. All I went to say is that the young lady who helped me that day with my battery rocks! She changed my battery with no problem and after all that asked if we can check if everything was ok. Battery light was still on so she did a diagnostic check on my alternator it was an issue. It was eventually fixed but to know that she took the time to help me out in that small way meant a lot. Thank you. Great customer service!!

Walked in yesterday looking for a part the guy was so nice he came out from the back and walked me right to the part that might work for me. It is a small gesture but it is so much better then just pointing to the isle and telling someone it is over there somewhere

The manager is not friendly and does not know the rules of return of online orders, I had to call corporate to get the refund and corporate stated he was not up to date on return policies, corporate attendee was very nice

Great priced Auto Parts! Very competitive prices . I would recommend using this store for all friends to compare prices against other parts stores. I will definitely be buying more from this auto parts store. Very friendly and polite store clerks! Easy access for the disabled. Disabled parking is available.

🔥Workers involved:MIKE (Store Manager)THOMAS D. (Employee)Date of incident: 2/20/21 - 4:30-5:00pm.🔥Bought a refurbished starter from there a few years ago. Returned it because it went bad and had a warranty. Did not want to deal with another refurbished starter, so I requested a brand new one. Was told they cannot get a brand new one which is fine. So they told me I could return the defective refurbished starter I had for a refund so I can use that refund on buying a new starter from another store. At that time, that particular employee was real helpful and kind to me.Then the incident on 2/20/21 happened when I returned on that date with my defective starter. was dealing with the store manager Mike and his employee Thomas D. at the time. I was told that the starter needed to test bad in order for me to get a refund which is fine, because I had my mechanic test the starter beforehand and I recorded a video as evidence. After waiting a good few minutes because it seemed like something was wrong with the machine, the store manager Mike comes out and says that the starter tested good, but that he would still honor the refund. I told him thats fine, but the starter should have tested bad because my mechanic already tested it and I watched him test it, so I pretty much told Mike that the machine is to blame, then he got defensive and rude with his tone of voice about the machine clearly stating that the machine was not incorrect. To avoid further debating, I directly said to just do the refund. His attitude regarding the situation was unprofessional and unacceptable.What makes the situation even worse is the fact that the employee Thomas D. asked me for my drivers license on returning the defective starter which should not have happened, because I have my receipt. When I asked him why hes asking for my drivers license, he said they were supposed to do that on returns, but thats obviously not true. Something didnt feel right, so I called another advance Auto parts store about the situation and that store told me that advance auto of Enterprise were in the wrong for taking my drivers license. My drivers license has the address to my Mothers home because its an old address and I am not comfortable with that address being on file because Im protective of my mother and concerned for her safety. I do not trust people I dont know, and I definitely do not trust that advance Auto parts store anymore and ever again.They acted very shady and I felt discriminated because Im part Asian. Ive been shopping there off and on for years for myself and for my Mother. As of now, I am no longer a customer and I want my information out of that system immediately. Yes, I got my refund, but I shouldnt have had to go through that much trouble to get it, or feel that uncomfortable. Everything that happened that day was pretty much recorded on my phone along with two eyewitnesses that were with me in case I need them for future reference.

The man working was of great assistant, even put my new wiper blade on.

Great service, associate very helpful!

I experienced discrimination here. I’d give negative stars if I could. Corporation didn’t do anything about it.

Staff very friendly and knowledgeable.

Very helpful! Needed a battery. They tested my battery, starter, and alternator for free. Then installed a new battery for me. No charge for that.

Very helpful employees that always help me find what Im looking for.

Purchase online, find your coupons! You dont normally get 25% off in-store!

Some wasnt polite or had enough patience. Clam they didnt have the right tools and Im very observing. I just want go back.

Nice people

👍

Auto parts shop and a UPS package drop site too.

They are good service

Very helpful staff and gives veterans discount.

Didnt have the item I needed and didnt find the associate to be particularly friendly

Very helpful staff with vast selection of items in stock.

Went into store 9270 (Enterprise, AL) looking for a battery and cable for my sons car. I was greeted by a friendly gentleman named Paul. He went above and beyond to ensure I was taken care of. While he replaced the battery and connector, we had a great conversation. I will continue to do business here because of Paul. Thanks for your friendly attitude in helping a mechanically challenged person.Kent

Love the employees they were so helpful

Good ppl, nice and helpful.

Advance Auto parts has good customer service, and good quality parts. The staff will help you troubleshoot a problem and make recommendations. They also have tools you can rent but you get refunded back the rent once you return the tool.

If you need help with anything talk to Thomas!! He is spot on and knows his stuff very well! Very satisfied!!! Thank you Thomas!!!

Super nice worker and super helpful.

I always seem to be looking for hard to find parts, 1964 harley servicar brake parts,They came through once again

Great Customer Service! One of my windshield wipers started coming apart ehile raining. Brandi rang me up, went out and had the new wipers on and back inside in under a minute!

Friendly helpful staff and also offers military discount

Good people

My favorite place in town...

Very knowledgeable and can answer most questions related to car trouble and tell you what part is most likely needed. Highly recommended. Called Autozone and no answer.

Convenient to fort Rucker. Let me use their tool cart and were knowledgeable when asked questions. Friendly.

Was given the wrong part had to make two trips. Employees need to know what parts theyre giving out.

The staff were helpful and answered all of my questions. It made my bad situation manageable and I was able to get my car rolling again.

Very helpful and priced right

Rude employee and asked to talk to manager and the manager said she is to busy to deal with the issu

Good place to purchase items for auto

Replaced battery for.my truck. Quick and easy.

Awesome employees there

Always a great help Ald friendly folks

Good service but drink machine only took credit cards

The Enterprise, Alabama location has a motorcycle with a huge rebel flag parked outside of it nearly everyday. The prevalence of this vehicle makes me think that the person that drives it works in the store. Whenever I need car parts, I go elsewhere because of this. I fear that I will be discriminated against as a Black person because of this. They will receive none of my business and I know it keeps many other people of color in this community from shopping there.

These guys are awesome. Very knowledgeable and friendly.

Best auto store in enterprise

I dont shop there any more, And Im gonna get some more people to shop there! They need to get rid of that guy that works there who rides the motor cycle with that rebal flag! Thats bad business!

Good friendly Service and all the parts I need

The staff was very knowledgeable and welcoming.

Help was good but Iwas being watched like a was a criminal. O yeah, Im black!!!!

The best service! Im always in this place.

Descent prices, helpful staff

Very helpful!

Decent customer service

Horrible OReilly Auto Parts is way better

Nice and knowledgeable staff.Quality parts.

Super good services

Did not have what I wanted, autozone has it

Modern parts stores suck!

Ordered part did not arrive when said it would.i waited all day for it.

They have the parts you need for your car

Great place

Good parts, friendly staff

Nice, polite, and helpful.

Great service.

Friendly helpful place

Good customer service

Great place

Needs improvement

Always helpful

Good

Get in the zone

Wont order my parts

Great help

Very knowledgeable

Super Service

Great deal

Autoparts

I always use Advance

Helpful

It is not very good, the employees are not well trained in finding parts, apart from that they serve you with a negative attitude, I had to look for the part on the internet by myself, they do not know anything about what they do. I recommend that the employees be more trained in the field.

Super duoer