I had an appointment. They took me right in and told me how long it would be to change the oil and balance the tires. Shawn Bradley, my service advisor, showed me where the rest rooms were located and the lounge to wait. Asked if I wanted water or coffee. Very nice areas to wait. They were right on time when they completed my service.

This was my first time having service at this dealership and I have to say Paul and team did a great job. They were honest and transparent with any and all issues with my car and I feel good about my maintenance and new tires. The cost was reasonable as well. Thanks team!

Excellent service from the time I placed the phone call to verify the availability of a few vehicles through the time of purchase. Douglas in sales was very helpful and knowledgeable and made you feel comfortable, no high pressure here. The finance manager was great, seemed to have my best interest in mind, again no pressure at all to buy stuff.Very Professional Staff - Highly Recommend

Ill begin this by saying 100% honesty that for the first time ever I feel kind of bad about the level of a deal I received.I was looking for a vehicle within the 20k price range, cash offer. I wanted a mid size suv with less than 30k miles and preferably upgraded touchscreen infotainment system. Lets just say, after speaking with Ricardo for a little over 30 minutes. I found one within my price range, walk off price. I was elated. I literally was in and out of the test drive and finance process within 3 hours. I can not have asked for better service and a deal on a car. I am more than thankful and grateful for the deal I received from this team. Amazing. 10/10.Oh, and the car runs great 100k warranty, Mazda care included👌👌👌

I’ve bought two Mazdas from this dealership (2016 Mazda6 and CX5) and both have performed excellently. I have taken both of them in at the recommended regular maintenance intervals and I’ve never experienced a mechanical problem while on the road. The prices are fair (sign up to receive the service coupons), and the service is excellent. Both vehicles get over 30 miles to the gallon. At this point, I’m just waiting until Mazda comes out with an all electric, full size SUV for my next purchase. Until then, I’ll continue to faithfully use the service department at Mazda of Escondido.

Its the best dealer shop Ive ever visited. The process of checking in, paperwork, and waiting was very easy and comfortable. They didnt force me to do unnecessary repairs and they didnt put me and completed the service much earlier than expected. Agent Mr. Paul, in particular, was so kind and was different from other staff who guided the store in person and just followed the manual. If you live in the San Diego area, I recommend you take some time to visit the Escondido branch. Pleasant, quick service and friendly staff will satisfy your time.

Found a diamond of a used vehicle at there lot. Upon my arrival at the dealership I was greeted and assisted by Armando Huerta and Ricardo, they insured I had an pleasant and efficient car buying experience. Later the Sales Mgr Jason Holk structured a sweet deal with no haggling. Now I’m a proud owner of a 2002 Lexus LS430. Thanks to the team of Mazda of Escondido.

The sales people (Ricardo) & (Will) were the BEST... They were not trying to just sell me a car, they cared about the buying experience.I would recommend them 100%.Also the finance manager (Greg) was the best I have ever seen. There job is to sell you all the warranties. Thats how they make there money. Greg explained all the warranties to me and did NOT push anything on me. He let me select what I wanted and didnt want.This dealership was my best experience I have ever had buying a car and in my 74 years I have purchased a lot of vehicles.Go see Ricardo or Will for your next vehicle.Harvey Williams

I was a new walk-in. They were able to fit me in and get what I needed completed. Thank you!

So far, so good. First service with Mazda, and they checked for dings/things needing attention, on the car. I just needed an oil change. They asked if I wanted it washed, they seemed very detail oriented. Also, I waited less than the time they quoted, so that was very nice! They seem like a very helpful team. I was even given all information up front, no adding on things. Even was given a heads up about what they’d do for my next service, so I can plan accordingly.

Douglas was my salesman he was the greatest. He got me a great deal on my car and it had everything I was looking for! I love my car.

Very professional and knowledgeable. Car was ready when promised, maintenance was done properly, waiting area was spacious, comfortable, and air conditioned. This is my go-to dealership even though it’s not the closest one.

This is a terrible place to have any work done on your car. I dropped my car off for an oil change and a wheel alignment at 1 in the afternoon. I was told it would probably be done around 3. I called at 3:45 to get an update and was told no one was available to speak to me and took a message. I called again at 3:20 and still couldn’t get ahold of anyone in either the service or cashiers department to speak to me. I have to be at work at 5 and it is now 4:35. No one has returned any of my calls and I don’t know how I’m going to get my car back as I will be at work. At least if someone would tell me that my car wouldn’t be done I could make arrangements for work and leave my car overnight.

I’m so glad I have Mazda of Escondido and Salesman Armando! In and out in 2 hours. What? He asked us questions to immediately zero in on our needs. So awesome. Thank you!

I would return to this dealership!!!They were very informative & courteous.They offered me a generous amount for my used car & gave me great discounts!!Definitely recommend Escondido Mazda!!!!

Just picked got a Mazda3! Excellent service! Everyone here wants to make sure you get the best service, price, and value possible. The staff was extremely knowledgeable and informative. We love Mazda of Escondido!!!

They were excellent! Paul and specially Anita were very polite and helpful. I just bought a car from the dealer and I noticed a little noise after a few days and I went back to have them check it, they found the problem and fixed it. Definitely recommend it!

We arrived early they immediately came to assist us with professionalism. Service front desk tech reviewed car report card with optimistic results and we left happy.

Armando from Mazda of Escondido is the best. He’s super patient, knows a lot about what he’s selling and gives great advice and for your personal car needs and situation when buying a car. We’ve always gone to see Armando when we need a car. Once we drifted to another make and we’ll never do that again. Wasn’t worth it.

Shawn Bradley was an excellent representative and delivered amazing customer service. 10/10 would recommend anyone coming in to work with Shawn.

Best service experience EVER! Anita is so knowledgeable and polite !

Awesome as always. Easy to drop off and pick up. Love Mazda of Escondido!!

I was unhappy with the waiting area. Before the waiting area was basically on the showroom floor.We were treated special, free bottled water, coffee and popcorn. Now the waiting area is in a closed in room. Free water out if a water spotted drinking fountain, free coffee, and snacks from a vending machine. Who carries cash these days?The water spotted drinking fountain turned me off.To me that would be the same as drinking from the hose. I wasnt able to snack on anything I dont carry cash. Plus my car wasnt ready when they said it would be I was told 3:20. It was brought out until about 3:50. I could not hear the service rep, Paul. He spoke so very softly. I brought in a coupon and wasnt sure it would be honored until I left.

I just bought a 2019 Mazda CX-5 GT...I had the best car buying experience because of their professional and polite personnel, from Sales to Finance and Service Department; Ricardo, Javier and Paul. Ricardo is very knowledgeable with his product. It only took 2-1/2 hours from the time I checked in for my appointment till I drove off with the CX-5 . I highly recommend Mazda of Escondido.

Easy to make appointments, and they are always ready when you arrive. Time estimates they provide are accurate, and they are just really pleasant to work with.

Took my car in for routine service after making an appointment online. Process was easy and service performed in the time frame quoted. Service staff is courteous and professional.

Thanks to sales staff Patrick and Ricardo, they were friendly and knowledgeable (knew nitty gritty details about the vehicle), offered me a good deal without any hassle. In summary, car buying experience with Mazda of Escondido was better than my expectation.

Great experience with Patrick and Ricardo - both were very helpful and helped me get the best deal possible. I would highly recommend both of them the next time you go down to Mazda of Escondido.

Patrick Howard is the kindest and nicest Sales Manager I ever met. He keeps our conversation and negotiation on phone clear and transparent. Upon arrival of dealership, no more negotiation were needed. He guided me thru every step of purchase and ensure we were comfortable meanwhile leaving my family room to talk. That was a efficient and comfortable buying experience and I am much appreciated to Patrick!

Service was very good and completed as promised.

The worst service. I have been trying to get someone on the phone all week who can just give me information on my warranty and pre-owned certified car I purchased recently. I was sent to 4 different phone lines each time I called in. Was dropped/hung up on twice. Called back the last time and was told a sales rep would follow up via email. I have the gentleman all my notes for the email and honestly it is two documents I need. NO REPLY.I went in for service previously (2 hours away) and was told they could not recreate the issue I shared over the phone so there was nothing they could do. I recreated the issue within a block of driving away! So frustrating.

We went in for a test drive on a White 2021 Mazda MX-5 Miata RF Grand Touring. The staff were friendly & very accommodating. We were encouraged to enjoy the test drive. After experiencing the handling of the MX-5 we both agreed this was the ONE & deceided to move on with the next step. The process is all done on line now. By the time we finished with all the docs the vehicle was washed, detailed & filled with a tank of gas. If your looking for a Miata three were sold on 5/30/21. But Im sure they might be able to find one for you! Shout out to Armando, it was a pleasure working with you! 10/10

Patrick was great from start to finish and I am very pleased with my car and my experience at the dealership. I drove past several other Madza dealerships to work with them and I highly recommend Mazda of Escondido.

Picked up a new Cx-5 yesterday. Worked with Patrick and Dave and they were great. They were both very professional and responsive. We agreed upon price remotely and when we arrived at dealership, everything was ready for us and the vehicle was washed, up front and ready to go. Treated fairly on trade-in. Great experience all around. Worth the drive to Escondido if you are in the market.

Great experience buying our CX5 Grand Touring Reserve. Sales and finance staff were super helpful and pleasant, and vehicle is fantastic, too. Service experiences thus far have also been very good.

Quick and fast service. I did a walk-in visit for oil change, and everything was done within an hour. Also complimentary car wash was a plus!

Messed up my name, email address, and appointment day and didn’t seem to care at all.

Ricardo Alonso got me into my new Mazda CX 5. He made the whole process very easy and smooth.Out of the few Mazda dealerships that I checked he gave me the best deal!!!No hidden fees, no last minute changes.I called the dealership asked for a vehicle that I wanted, he was on it right away. Called back with a great deal.Rebecca Bevel from financing helped to make it a fast and easy to sign the paperwork, she was very knowledgeable and quick.Ricardo showed me how to setup the car function and mobile app.Had a great experience with Mazda of Escondido.Very happy with the new CX 5.Thank you guy for making my experience easy smooth and painless.

Ricardo Alonso was very helpful, informative, and patient. He worked with us and listened to what we wanted. He answered our questions and was very thorough when he was showing the car’s features. He is one of the few salesman I encountered that looked out for the customer’s best interest, and not his own. He’s a super chill guy and the best sales associate there. He made the experience easy and it went smoothly.

My experience was great! Fast, reliable, and easy. I will definitely servicing my car here again.

Because my car is a lot older, I prefer to go to the dealership because I feel that they will not skimp on the repairs. While it is probably more expensive, but for my vehicle I dont really have too much of a choice. Upon bringing my car in, I specifically told the representative that I could only fix what needed to be fixed to get the car running. Granted the car needs quite a bit of repairs. I appreciated Pauls understanding and getting my vehicle in, getting it repaired, and supplying me with a loaner until I was able to pay for the repairs. Everything was convenient for me in terms of paying for the repairs online, coming in to drop off the loaner and pick up my vehicle. I would definitely go back and I will definitely be back because as I stated before my car needs a lot of repairs🤷🏾‍♀️

From the moment I sent a message about being interested in a vehicle I was welcomed and treated like a valuable customer. The process was quick and really simple, especially considering we’re in the middle of a pandemic. I messaged with a sales representative for a day and arranged to come in to go for a test drive and have my trade-in appraised. The my surprise an offer was already written out and things ran so seamlessly. The entire in person visit took less than two hours! I’m so happy with my new CX-30 and am so happy with my experience here. Everyone I met was so considerate and grateful for my visit and business. That’s value, and I recommend them to everyone!

This was honestly the best car buying experience of my life! Carly, Patrick, and Kendal are a dream team that I wouldn’t hesitate to recommend! Do yourself a favor, and see them when you want to buy a Mazda! The entire process was easy and seamless. Their answers to my questions were always very clear and easy to follow, and I really felt like they cared—even after the transaction was completed. I’m sure we will be back when my parents decide to upgrade their car as well.

Ask for Armando when going in there. He has been an employee there for 24 years and is always so friendly and helpful.

Very helpful service department. Thank you!

Always very friendly and helpful. Great work. Nice area provided so I could work while waiting for car to be serviced. Highly recommend.

I just purchased a car from Mazda of Escondido and I felt like I needed to RAVE about the service I received. Ricardo was my salesman and he was absolutely AMAZING. He was very knowledgeable about all the cars we looked at, was professional, and made the process seamless. I am very particular and wanted to be sure I had all of the features in a car that I want and need. I test drove a couple of cars, never felt pressured to purchase, and from start to finish this was by far the most enjoyable car buying experience I have ever had. Kendall, in financing, was amazing as well. You can get a great car anywhere, but the team at Mazda Escondido went above and beyond in making the experience a great one. From the second I walked up to the door, I was greeted with nothing but smiles and upbeat personalities. Even through follow ups they made me feel like family. I will definitely be referring all my friends and family to this dealership from here on out!

We have been customers of Mazda for years and we always appreciate the service and professionalism. Thank you Armando Huerta!

Great customer service.. see Shawn when you need your vehicle service!

Great easy car buying! Did not hassle me for upgrades and upcharges.

As far as car dealerships and the car buying process go, Mazda of Escondido is top-notch. Ill be honest, I hate buying new cars and dealing with salespeople. My wife and I used the no haggle Costco Auto program. You get the average sales price of your desired car. The process was easy. Will showed my wife and I all the cool features of the CX-9 and how to use them. He also gave us his phone number and said if we ever have a question, we can do a video chat. Will and the finance department were great!

Everything is neat and clean during reconstruction. Service was fast and friendly.

Paul knows what he’s doing.

Great experience. Will and Kendall were very helpful with getting my new vehicle. I never felt pressured with this dealership. Will return again :)

Amazing customer service on the phone, in person, all of it. Mario was rad and so was the service advisor next to him (cant remember her name, sorry, but you ARE awesome!). Firestone thought I needed a new catalytic converter, which I know is expensive (I work as an auto damage adjuster for insurance) - but turned out just needed a software update. Easy. Peesy.

Theyre always kind and helpful. Its just frustrating to find out that one of the features in their vehicles, they cant fix, you have to call an 800 number and even then, all they do is try to troubleshoot, which didnt fix my problem 😒Bought it brand new and its only 1 1/2yr old. Oh well I guess.

I wish I felt comfortable walking into the building, but some people working there dont wear masks. The service department people are always very professional and friendly. I just walked to target to wait for my car to be ready instead of the lounge.

New to town and they were a great pick. We are military so we move around every few years. We have come across some bad ones and Mazda of Escondido is one of the good ones.

This dealership is very professional and courteous! Ricardo treated me so wonderfully and so respectfully. Many dealerships assume I know nothing about cars being a woman, and none of that happened here. Great car buying experience overall. Ask for Ricardo!

Made an appointment for an oil change but when I got there there was no record of my appointment but they said they could take me any way. Oil change, tire rotation and a wash would take 2 hours. 3 hours later, couldnt get a hold of any one in the service dept so went back over and it wasnt even done with the oil change yetNot happy. I told them forget the car wash I just need my car. I will not be coming back to this dealership. They dont seem organized, they dont communicate and it was a waste of my day.***When my car was finished the service advisor apologized and no charge for the service. I appreciated the consideration.

The only problem is that the personal are not able to help. 🤷🏻‍♀️ you bad.

We had a super nice and easy experience here with Roland. Everything was straight forward and simple. They didn’t make us haggle, we gave them an offer and they approved it, we signed, shook hands and drove off with a new car. LITERALLY!!! This has been the easiest car buying experience we have ever had and will come back for future purchases.

Went in for a service on my Cx5 and it smoothly, everyone at the service department is kind and friendly!

Great service writer efficient too

Very friendly and knowledgeable folks. Got our first car from them in 2017 and will be getting the rest of our cars from them as well

I always receive great service at Mazda of Escondido, and recommend them highly!

Great customer service.Got me on the road quickly

Great 👍 awesome service and selection!

Got a good offer on my trade in and was able to encourage a bit more and got a great offer and then great financing on a new 2020 CX5! Patrick was amazing and I’d encourage everyone to work with him and his team at Mazda of Escondido! You can tell them Doc King-Lewis sent ya.

I took my car in for a recall. While the part is back ordered, they found another problem that had to be fixed right away. It was a several hr process. They did not delay as I was waiting. A part the keeps a belt on had broken. Would have been serious if the belt had come off. That also are very good at Covid-19 awareness!

Great online salesman put up with my husband (who haggles for sport) via text message a few months back. What patience! We ended up getting the car we inquired about at a truly great price. This place is amazing and I am LOVING my cx5!

Quick and affordable service on my CX-9.

Very personable and very professional. Helped me make the best decisions while also taking my budget into consideration. I came with a major problem don’t by an after market place and they explained everything about what was wrong with my car and gave me time to decide how to proceed. Gave me multiple options that fit my needs. Forever customer!

Great experience! Paul was very attentive and professional. When I told him that I have only one hour for repairs and would like to reschedule, he went extra mile and made sure I was out on time.

Brought my Miata in for an oil change. I was greeted by Mario. He went over my paper work and explained everything to me. Before I knew it my car was done and I was on my way! Couldnt have asked for a better experience. Make sure to ask for Mario!

Every visit here is always a nice one. Polite and informative.

Fast reliable service from reputable personnel at Mazda of Escondido. Anytime I take my vehicle in for service Im greeted and treated with respect. Highly recommend.

Mazda is Great! I always like the service! The service department is Great! I have to say though that Penske Honda is really bad and sad that they take advantage of people. Tony salesman knows how hustle people.I will never buy from penske honda ever again but Mazda service department is sure bailing them out.

Your dealership was really awesome!!I had searched for my new car at 5 different dealers and none came even close to your service Being in sales myself, i was extremely impressed.Armando should be given a medal😌

The best new car shopping experience I have ever had. Clear and nice quotes, very knowledgeable personnel, no pushing, great Mazda cars. Patrick Howard is a great guy. Will come back for service.

Great staff, incredibly friendly

Mazda of Escondido is a great car dealership and service center. All staff are courteous, friendly, and helpful. The areas are clean and well kept. The staff are very knowledgeable and work diligently to get your car repairs done quickly, conveniently, and cost effective. You aren’t pressured to buy ”blinker fluid”! I need to point out and strongly emphasize the absolute pleasure in working with ANITA SPEARS! She is a wonderful staff member who goes well above and beyond for her customers to ensure their utmost satisfaction and that they are being taken care of in an exemplary fashion! She truly cares and is dedicated to the people she serves as well as the Mazda name. Her Customer Service skills and Service Excellence are to be admired and acknowledged! Thank you ANITA SPEARS for everything you’ve done for me and my needs since I moved here from Florida a few months ago!

I went in to the service department to get my mud flap fixed on my cx5 I was literally there 25 minutes and he fix the mud flap on my car .they never charged me and I was out the door very good service I cant say enough

Bought a CX5 yesterday from Barb Sullivan - 10/10 rating - very kind, friendly, empathetic, professional, and accommodating. She helped me through what could have been a difficult process. I appreciate her time and efforts, and I LOVE the car!! (Javier and Jorge were great too :) ) Definitely a 5 star dealership.

Traded in a leased CX5 for a new CX30 and Armando Huerta made the whole experience seamless and quick. This is our fifth time using Armando at Penske Mazda of Escondido, for a new vehicle, and he is the only one we will go to for our automotice needs, he is honest and looks out for the customer’s best interest. Thank you Mazda!

Mazda of Escondido is the best Mazda dealership in southern California. I drive 45 minutes out my way to get my vehicle serviced there every time. Im writing this review because I showed up a little before 4:15pm after sitting in traffic to be told I could not get my oil changed because at 3:45pm is the deadline and that she likes to let her guys go a little early... Im not one to argue with people but according to their website the service department closes at 6:00pm. There is absolutely nothing on their website that says there is a 3:45 deadline in the service department. On average it takes the mechanics 45 minutes or less to change my oil including the complimentary car wash that comes with it. Im definitely not happy with the service department. This is something that I would get from the Carlsbad location. If it happens again I will make sure that the Escondido location will no longer receive my services.UPDATE 23July15: Thank you Hilary for reaching out to me to discuss my issue. Also, thank you for getting my oil changed and updating my navigation system for free, you are the best. I hope this incident was a one time thing. I will continue to make Mazda of Escondido my #1 stop to get my vehicle serviced.

Awesome customer service! No haggling or pressure...so refreshing! Very blessed to have purchased car from them! Their service dept has been just as impressive - peace of mind knowing we bought used car from reputable dealership!

Patrick, Becky and Carly made the experience super easy and efficient! They were swamped with the sales event but I drove off the lot in less than 3 hours. Great place to buy Mazda and will recommend them to all who are in the market!

The gentleman that waited on me his name was Paul.He was very courteous and helpful. He made sure to get me into an Uber and home safely and then back to pick up my vehicle. It was a very good experience. Thank you Paul

I went to the Service Department for an oil change and work on a recall for my CX-5. They were very polite and got my car in just as I arrived. The estimate for the recall alone was 2 hours by Mazda Corporate; however, they got it done along with oil change in about an hour and a half. Very professional!!!

Excellent service, even during a time of pandemic! Very easy to interact with.

Tammi was amazing! She is so sweet, caring, and kind. Plus she knows what shes doing. Thank you Tammi for helping me!-Bree

Havent closed a deal (considering all options) yet but so far it has been great. Zeff and Patrick have been very helpful.

Barb is amazing! She helped me find the perfect car that fit all of my needs. She gave me the best possible deal too!

Awesome team! Highly recommend to anyone!

Sales was low pressure, friendly, and knowledgeable.

Amazing salesman in Roland, I would definitely recommend this dealership to friends and family. I went to all dealers in the area, and this Mazda provided the best service and the best price around.Thank you

Easiest experience ever! Dick was SO AWESOME and made buying a car be a fun and easy process. He had real like experiences about the car and was more than knowledgeable. Highly Recommend!

I leased my 3rd Mazda 3 today, two of which I have leased at Mazda of Escondido with Armando Huerta. He is the reason why I continue to return to Mazda of Escondido each time my lease is up to get a new car. And why I have referred friends and family specifically to this dealership to work with him when they need a new car.Armando is honest, straight forward in negotiating deals, and most of all he is a considerate and good person. In a business such as car sales where just the idea of walking into a dealership is stressful, Armando is a true pleasure to work with and I will continue to be his customer whenever my lease is up and need a car.By the way, I have very high expectations and take negotiating deals seriously, Im definitely not a push over. I require respectful treatment and the best deals which are reasonable for all parties.And I can be the first to shoot down a salesly car salesman and see right through a phony facade. I highly recommend Armando if you are looking for a professional car sales man that treats you with respect and honesty.

PENSKE MAZDA.Had an unfortunate experience with my tires. Came in to avail of the oil change and car wash appreciation for healthcare workers (I work as a medical staff for the US Navy), and this is my first time taking my car to a non-Honda service center. The actual work was not clear due to it non-Mazda. Immediately when I left the dealership the TMPS light turned on so I asked if I could return for a complimentary recheck. That’s when it was found there were not only 1, but 2 nails. I asked to be helped but they just rushed to mediate the situation with no apathy. Then I was referred to Discount Tire and now I’m waiting to get seen. If this is what I get for going to a non-Honda location or to avail of something supposedly good during these tough times, then I would rather just not be part of it and just stay in my lane.