Best experience ever at a cell phone store. Evidently they have new personnel at this location and it was a pleasure to be waited on and helped by Cali. She not only was professional and pleasant but definitely knows the products and service. This will be my store of choice even though I live in No. Arlington. Thanks, Cali. Terrific service !!!!

Paige I didnt talk to she helped Cali at the cricket store by chat Cali is the one who is trying to get me the best deal to make calls to and from Mexico and to get my phone so I can take calls in Mexico also she advised me that because Im going to Mexico I should get the insurance because theres a lot of people that steal and you never know or you may end up dropping it in the water or breaking the screen so because of her thinking about things that can happen in other countries I got the insurance also. Your employee Cali in the Euless store is very friendly very thoughtful and goes above and beyond I work at American Airlines for 43 years and I have been in public service the whole time, she is really a Jewel for you she thinks out-of-the-box.

Cricket Wireless should stop their retaliation against employees who refuse to work in unsafe working conditions. Any temperature over 80°, it should be considered risky for a pregnant woman and somebody with epilepsy. And holding a 2 week paycheck after forcing us resign

Ricky and James were wonderful. I was having issues with my old carrier porting over my number. They handled everything. Great customer service. Would definitely recommend them to others.

They never answer the phone. Even when i was shopping inside it would ring and they could ignore it. And of course they never have the affordable phones. Only the expensinve ones and want to get us on a payment plan. I called a store in ft worth and got answered on the first ring. I will make the drive there now to get better service.

This was an awesome experience my hat is off to . Mrs. Trish and mr. Ricky when I came in the store I was in trouble shape and they made me feel like family and told me that everything was going to be ok. Mrs. Trish took care of my problem. And then some.she really went out her way to help me. But let her tell it. She say this is just what I like to do . Thank you mrs.Trish Ill always be costumer . Dedra Daniels

Great service. Very helpful. Got me in and out with 7 phones in less then an hour. Thanks Selvin and Ricky for all of your help. Merry Christmas.

The cricket store on industrial blv...in euless tx is awesome...i had a software issue with my phone...the manager there Quartaya Barnes went over and beyond her job along with Diana Granados...Quartaya was patient solve my issues in no time...i recommend you go check them out..one of my best customer experience ever.

Ricky and Alondra gave us a great experience. They’re very welcoming and made us laugh while we were switching over! No problems good people :)

Great customer service, they use AT&T towers, and thats almost the only thing that will work in the town of West

The manager at this store was so helpful, i believe her name was Ms. Tish!

1 StarI asked and recieved a car charger for my phone. The salesman said he would also give me a good deal on a car vent holder. I said sure whatever. Come to find out it will not work in my truck so I never even tried to install it. I never broke the seal on the package. Took it back the next day and was told they will not do refunds on accessories. He even said its on the receipt. Well hell you dont get a receipt until after you pay for it. He never said there are no returns on accessories before he rung me up. What kind of underhanded dishonest low life, untrustworthy or fraudulent salesmanship is this? Cricket screwed me out of a 15.00 accessoryand now they will never get another dime from me again.Im moving on to another phone carrier.

Ricky and alondra did a great job helping me and my wife switch over. Thank you!

I have had Cricket for a couple years and love the service. Had a question and went to this store and I could see the girl in the back but the door was locked. She never came out. I called the store a couple times and still she wouldnt come out to answer the phone or the door. I ended up going to another store. The associates here arent knowledgeable and theyre down right rude. Will not be going to that store anymore and will be contacting management. Cricket needs to shut down that store!

I dont ever feel compelled to write reviews and have not written one prior to this, but this place drove me to it. One of the people who works here is needlessly hostile towards the customers. Most if not all of them have absolutely no idea what they are doing and sound like they cant say anything except some script they were required to memorize. The actual plans they offer sound great at first but try to nickel and dime you for extras and/or have stipulations to what you think you are getting. Completely turned me off from this service.

My first experience here was good. After a week though my camera on my new moto g stopped working it said camera error restart camera i tried turning the phone off and turning it back on. That didnt help. So i took it back to this cricket store to see if they knew. The guy there reset my phone because it would treat it like a new phone and i didnt know how to reset it myself so i asked him to do it. He was nice and also researched the problem. He said a lot of people were having that same issue that most of them were just waiting on the app update. I got an app update for that about about 2 weeks after that it still didnt help. So i called customer care center. Unfortunately the wait was really long. I took it back to the cricket store to ask him since i tried the app and it didnt work what all could be done to fix the issue i was having. I simply wanted to fix the issue. I asked could i exchange it ? He asked me how long did i have the phone so i started digging for my receipt. After i found it he told me i could only exchange it after a week. Well he should have told me before or while i was digging for my receipt not after, its not like he looked at it. Then i asked him what if i called corporate if they could help me. He got was rude and said you can only return or exchange it after a week! Now Im manager i know exactly how customer service should run and that was unacceptable. Then after all that he referred me to the 611 number. Well he should have just told me from the beginning I know that can be upsetting. Unfortunately Im only allowed to except returns and exchanges after a week theyve been bought. However i can put you in touch with a number that can help you. Its our 611 number. They will help you troubleshoot the issue and come up with a solution. Now thats good customer service but still holding your ground to what you are unable to do . Never use the phrase i cant with customers use words like unfortunately, unable... It has a more professional tone and goes better with the customer. Then he said have a good day. Really?! after that?! It was from an Asian looking guy with long straight hair and glasses. The one thats always there. And almost certain hes the manager. And did this in front of a newly hired person. wow.

Great staff, always pleasant and very helpful.

Please ask them for all the details of charge to connect or disconnect new service. Otherwise, they will charge you without caring about the customer. They will wrong you in a second.

Stay awayHad multiple charges in my debit cardWas given wrong informationCancled the whole thing now havecto buy another sim card

They went above and beyond thank you guys.

This is by far the most rude and unprofessional service that I have encounter in this retail market. I am a business traveled and I was on the need for a simple power connection cable. I noticed a Cricket store and decided to stop and purchase one. Not only the attendant was unpolite and not costumer sevice friendly but immidiately noticed the unwelcoming environment where there is no one at the store. I request a cable which to begin with was exlensive $21.00 for a simple cable, there after proceed with my check out and noticed that the cable was 10 feet long!I dont need a 10 feet cable for a cell phone but while at the counter within 30 seconds of my check out mentioned that this was not convenient and wish to returned. For my surprise the young attendant told me no refunds and just walked away. How in the right mind some one could conduct a business in such a manner. I left the item on the store and walked away not just dissapinted but angry by the way I was trrated. I am a Senior Naval Officer that deals with many types od people and believes on respect, integrity and politeness. This was the new low for on how not to conduct business. I teach leadership and intra government service processes. This will be a case study for one of my semminars. I will dispute the over priced cable but, sincerely I hope the owner of the establushment has a better guidande on costumer service. At the end you never know who are you dealing with.This is my most honest fact about this store. I would love to hear from some one at the management level so we can go in more details.It was frustrating but overall dissapointed by the lack of politness and poor attitude towards the costumer.

Wonderful The Manger at this location was Awesome

Great customer Service!!Thank you

THEY NEVER ANSWER THE PHONE!!!!! Ill drive to another location!!!!

Dont know........I go to the Dominos next door. How can you rate a store if youve never walked in?????

Good helpful staff

Helpful staff

Good service.

Charged me to pay my bill

Very knowledgeable.

Great job

Very helpful

Wouldnt recommend to my enemy

Liked it.