I walked in to the storefront in Eureka in mid December of 2020 to see if I could get a small piece of stone to top my wine bar, 12x42 3/4”. I met Silvia who assured me we could locate a good piece that would fit my dimensions, as I was giving her my contact info she told me that if I called her with my 209 area code she wouldn’t answer because she is having personal issues with a 209 area code. Ok, strange, that is my business phone line, but no biggie, I can call you from my land line that meets the required 707 area code.Fast forward to three months later, I have yet to receive any proactive communication from Silvia, and have had to call weekly to check on the progress of this piece. In the Pacific Crest Grant mission statement it is clearly stated that there is no job too small or large. During my interactions with Pacific Crest Granite, Silvia in particular, I have been made to feel very small indeed. Silvia, I later came to discover was the owner when I asked if there was anyone else I could talk to about this erroneous delay. She finally told me on my call with her (March 16th 2021) that my project will not take precedence over the countertops, directly conflicting her mission statement. My final call today (March 23rd 2021) to Silvia, hoping the piece was completed, again told no, it had a bad crack, they had another piece they could cut and I could wait an undetermined amount of time to receive it. I refused. I will find somewhere else in lieu of putting myself through this again.As a small business owner myself, Im pretty sure it’s not a ‘Best Practice’ to keep pushing back a small job in the queue, in favor of newer bigger jobs that have come in the three months I have been patiently waiting for my project to be completed.We are in the process of remodeling our home and when it comes time in June 2021 to order our counter tops (a worthy job in Silvia’s eyes?) we will not be bringing our business and hard earned money to her store.

Friendly, professional staff. Installed countertop in a timely manner with large, complicated pieces. Good selection of material in stock.