I needed some new firebox liner pieces. I went down to the store. Open sign in the window and glowing open sign on. Door locked nobody in there. I called them, and the guy said hed call back and get the parts ordered. Never called back. 2 weeks later I ordered the parts myself online. Trying to support local businesses but they dont want it.

I have bought 2 stoves from Bob, and get yearly chimney cleaning for over 10 years. I highly recommend American Stove Works. He has a great selection and has reliable, good service.

To deal with someone (Bob) who is both incompetent and disfunctional is an unusual experience. When you add to that his strange desire to cause unnecessary problems, you have the makings of a truly unpleasant experience. Maybe it isn’t Bob’s fault, possibly at some point he jumped down from bed and landed on his head. But do not under any circumstances deal with him. If you are considering it, go bang your head against a brick wall for ten minutes. The feeling will be the same. And the brick wall won’t charge you.

Guy was totally rude as soon as I walked in the door. I turned and left.