I was on a road trip and had to stop here for some tools. I was very pleasantly surprised! This must be the cleanest, well stocked, and most organized ACE store I have ever visited. And the staff was amazing! From the moment I walked into the store the cashiers greeted me, when I approached them to ask where I could find what I was looking for, they were very polite and took the time to tell me exactly where to find the items. And while I was in the aisles looking for the tools, two different people came, at different times, to help find what I needed. This made my visit fast, and I left with exactly what I needed to do the repairs.
Good place for home repair & upkeep stuff. Also, did you know Ace has firearms, archery & knives? Decent selection of ammo too!Ace is the place!
Went to get some paint samples. The employee told me if I could wait another day the samples would be on sale. The employees at Ace are always helpful and have no problem sharing when there is a way for customers to save money. Employees are available to help with questions or to find an item for you. Much more personal interaction. Reminds me of what a hardware store used to be before the big box stores.
Helpful and knowledgeable staff .They have about anything you need for your home improvement projects and more.One on one service.Definitely I will go back.
Ace is the helpful hardware store with a little bit of everything. The employees are helpful, and customers can earn small rebates by using the Ace Rewards card. I do wish the outdoor birding department offered a wider selection of seeds and feeders.
Great hardware selection. Wish they kept extra k1 kero in the back during the off season as it gets really hard to find.
Great selection of guns and archery equipment. Friendly employees. It is a pleasure just going into the store. Will certainly be back.
Curb-side pickup is most convenient.
Needed special keys. They have made many keys for us & they have all worked perfectly! Customer service here is better than any local competitors.
Really great! The people who work there are so kind and helpful. When you go to the larger stores so often, you forget that home town feel. Ace gives you that back. And I was surprised that their inventory was very comparable to the larger stores.
Very friendly and helpful.
Always positive and friendly staff. Although it is a national brand, this is locally owned and it shows! Excellent service with fair prices. You cant ask more from a great locally owned and operated store.
Great service and friendly. Much better than Lowes.
The store is great. Has a good selection and good customer service. I am sitting here at 8AM (store open time) waiting for the gun/ammo section to open at 9AM. They should both open at the same time. I decided to order my firearm optic off the internet instead.
Forget about the items in the store, the service is outstanding.
The only place in town that will re-fletch your arrows and you can find the odds and ends that no one else carries. Love this store
Great prices on guns.
Very nice people
Ive gone there several times to get miscellaneous nuts and bots for different jobs and always had a good experience.
Always great customer service. They usually seem to carry the things I cant locate at the larger home improvement stores
The employees were friendly and very helpful
Pleasant knowledgeable folks. Good selection of things.
This used to be my go to store for something not sold at big box stores. Helpful staff and products were easy to find BUT no one was wearing masks. Associate said everyone laughed at him when he used one. Cashier didnt seem to care when asked. A company that has such disregard for customers health will not receive my business again.
I called 6 times trying to talk to someone at the gun counter, no one ever answered. So I drove 50 miles to the store, just to be treated like I was bothering them when I asked questions about a shotgun . I called again today to see if they had what I was looking for, and still no answer. Im like the other guy. Im going to take my money somewhere that wants to earn it. I also had about 2 grand I was looking to spend.
Love going to Ace they are so nice and helpful. Great customer service.
This store is awesome and so is its staff. Always kind, courteous and helpful. A special shoutout to Lee and Aaron who are amazing.
Very nice expanded hard ware and sporting goods store
Went for propane tank refill. Other than line for 1 cashier, no complaints.
Everyone is so helpful and curious. It is so nice to shop in a hardware store and feel that your business is appreciated.
Very nice place, and the staff is really friendly!
I thought this place was great and the people there were great when needed help
They seemed to have a little bit of everything with a friendly atmosphere
Nice staff
Great place to find anything you need
**Update—As stated I took my money elsewhere. I ended up buying two firearms from a business that knows how to treat their customers. I spent nearly $2500 I would have spent at your store. How many gallons of paint or nuts/bolts would it take to equal that sale? Casey was the one following me out of the hunting area and made the comments to me...also stating “I was keeping him from a customer” among the other things stated in the first review. Did he bother to share that with you? I am sorry but an email isn’t going to fix your store’s problems with customer service nor will it get me back as a customer.It is really simple...if you treat people with respect they usually return to your store. If you don’t treat customers well or even acknowledge they are in your store you might as well go to the large box stores and take a number.I walked in and began to look around at some of the firearms. I was actually surprised to see they had exactly what I was looking for. If you have been in this area it is pretty clear there is an archery side and then the gun counter area but no real divide except for the employees...if they are an archery person that is generally all they do. There was no one behind the gun counter, as usual, so I just sat on one of the stools. There were only two customers being helped in the archery area. One of the archery techs finally looked over at me and asked me “do you need something?” I said, “yes, is there a gun person?” Was really thinking to myself...this again? The same old issues here AND I am sitting on a stool in front of the gun counter...what else would I be doing here? He immediately responded “don’t know where he is” but he did pick up the intercom phone to try to locate him. I said, “okay” and “thanks” and then another archery person chimes in at the same time from across (name redacted) the area and said “we’re pretty busy,” or something like that. I got up and began to walk out. There were three people that were customers including me in that area. I then make the comment to (redacted) that “for at least two years no matter if you call the store or are there in person, the story is always the same.” No matter if they are helping other customers or not they “are always busy.” That seems to be their scripted answer. The truth is they help who they want to help...everybody else takes a number.I had already begun to walk out and (redacted) first starts talking very loudly to me as I was walking away and him following after me, but he did tone down asking me “what did I want?” and “why are you mad?” and “I want your business” and “you are leaving because of this?” I told him plainly, exactly what I had come in looking for and was intending to buy but most importantly that I was not mad but simply taking my money for the $1K shotgun I plan to use for hunting next weekend, elsewhere. I was taking my money and my business elsewhere.This is not a one-time thing...this is every single time you try to call and speak to someone in the hunting/firearms area or go in the store. If I want to be treated like this there are plenty of larger stores where you as a customer are a number before you ever step foot inside. If (redacted) “wanted my business” as he claims then don’t wait until I am leaving to show it. It wasn’t his (redacted) fault there was no gun person but he chose to get involved by once again stating “they were too busy.” If they are too busy when I am the only customer in the gun area then it should probably speak volumes as to why their shelves are full and nobody is there buying. Take a hint...hire someone that has people skills and can multi-task. Until then I will be taking my business everywhere else BUT your store.
Great place. I love the firearm section. Everything is very reasonably priced and the staff are very helpful.
Nice pleasant staff and good service
I ordered napkins on line to pick up at this store. I got them out of their paper bag this morning and you can see they are damaged with water or some kind of chemical. The manager said she pulled them herself and looked ok. She obviously did not look on all 4 sides. Buyer beware! I will not buy anything else from this store. They will not take them back or exchange them.
It was dirty and product was old and dusty. Prices were high as well, for the quality of the product you were getting. Staff was helpful, but not a lot of selection.Locally owned and operated is great, but take some pride in what you own, and be realistic about your market share. Home Depot and Lowes are stomping you out, even with their lack of cashiers, or proper customer service.
Nice of them to send me a $5 coupon.... I picked up some stocking stuffers. Merry Christmas.
Good and excellent support. Thanks
The staff at this location are absolutely great. They were very knowledgeable on my questions. And especially thank you to Casey.
You cant go wrong with ACE ever. Their prices are competitive with Lowes and Home Depot but youre probably looking at paying an extra 5% compared to those other locations. What youll get at ACE though is a much better individual experience and a significantly easier time finding someone to help you out in the store. If the employee doesnt know the answer then they will hop on their radios and get the answer for you right away. Ive never once had a bad experience with our local ACE.
Nice Ace. Good size, good prices, friendly staff and they also sell guns and ammo.
What could be better than tools, hardware AND HUNTING STUFF!
Again this place fast friendly service
Love those people
Didnt have what I was looking for, which I admit I didnt expect anyone in town to have it. But! The staff was awesome and graciously checked their entire store just to make sure. Walmart, take notes!
Great place for hardware. One of the last places to buy nuts, bolts and washers without having to buy more than you need. Plus there is always someone that will come up to you and ask you if you need help. My first choice for anything hardware.
Companies make big mistake in running their buisiness. What I mean by that statement is. If you have a person come in to apply for a job and dont treat them with respect, or show and repect to them when they turn in a resume. Just take a min to think about it. This person is still a customer till they get hired for a job and if you leave them with a bad feeling on how you treated them during the proccess they will always look down on your buisness. There is a correct way to treat someone if you hirer them or not. It is no different if the come in for a job or to purchase something. You only have the reason to treat that person differently if you hire them. Im one of those person who applied with your company and eveytime I drive by your store I think very little of it. I will never do buisness with your company because of how I felt the lack of intrest I was given. Sad part with you own staff standing close to me that day 4 customer came to me to ask for help and past over your staff to ask me to help them. They though O was the manager. I had to refere the over to your staff. The person I gave my resume to was a superviser or manager of some type. Im sure he never even look a my resume. If someone takes the time to fill out a job application your company should show the respect to let them know you look it over. I will never recomend ACE to a friend of mime for anything.
So much better than some other places... more personal.
Great place to shop and they have almost everything. The out door section has a pro shop for archery and all the hunting supplies and parts you may need for your AR.
Great place to shop. Little pricey but worth it. Staff is so helpful and pleasant to deal with and the propane is cheap.
I hate leaving this store. Not just cause I enjoy grazing the variety of pistols & shotguns. Everyone in the store is fantastic, very helpful, knowledgeable & really seem to care....... About several things. People period. The community, customer satisfaction, quality product and best of all, the store always feels of family.
Staff is always pleasant and eager to help. They always seeyto have exactly what you need and products are high quality,
Helpful, friendly, and decent prices.
I love this store always has what I need.
I sometimes go in here just to wander. The staff are helpful and attentive without being a nuisance. I prefer this over any big box store.
Tried to take back a pair of ACE brand AC filters because my girlfriend bought the wrong size. Since we didnt have the receipt from 3 weeks ago, they wouldnt allow us to just switch them out. We purchased the correct size ($5 each) but we will not go back to ACE again. ACE is not the place...
We love going in there, my husband enjoys the hunting Dept & I love the decorations. Its is every well displayed & employees are very helpful.
Always a pleasure to shop at ACE.
Great customer service, friendly!
Very helpful in the bow shop.
Great service, thanks Shane P.
We always like visiting our local Ace. Because of its size, finding your target is easy here especially with the help of friendly employees. There is a nice gift section here and plenty to interest hunters and campers.
Clean and friendly store. Ive been pleased with every visit. They are a refreshing change to the typical home improvement box store.
Mr. Reed and Arron was very helpful and I greatly appreciate their help . Arron looked on the computer for larger letters for signs and other things unfortunately we struck out. Thankyou
Nice employees, lots of products you cant get elsewhere.
After 4 trips trying to get some pieces of Plexiglas cut to specific sizes, weve given up trying to do business with this store. Uninterested workers were pretty much unconcerned with trying to fill our order. Definitely NOT the place with the helpful hardware man.
Very help, good prices
Great for needs and souvenirs too!
Great!
I knew Ace would have the screws I needed & they did.
The staff is always helpful
This store put on a clinic today on how to turn off a customer, and be certain that this customer will remember that “Ace is not the place....”. Used to love shopping there, but I now question whether there is any reason to go back.A nice gentleman helped me get two small ceiling tiles from the back warehouse.... the tiles are originally sold as a box 2’x4’ panels. The gentleman explained that the pallet of this particular model was leftover from the store renovation. The entire pallet of loose tiles were already cut into 2’x2’ squares. Exactly what I needed as I was only lookin for 2 small pieces for patch work.When I got to the cashier, the young lady could not ring it in, as there was no SKU.... Obviously, since the tiles were not in a box, and were cut in half already. The young lady called for help....Well, the lady on the other end of the phone obviously has no customer relations experience... she told the cashier that the tiles were backup replacement tiles for the store... basically, she would not sell me 2 scrap pieces of ceiling tile. But, I was informed that I could go to Thompson to get help... I guess. Is there logic in telling a customer to go to another store for something that is sitting at the till and is what he needs? Not to mention spending more time and gas to get scrap?What a pathetic way to handle a situation like this! For a few pennies worth of material, Ace would not help a customer out? There remained a pallet of cut up panels left still.I suggest the lady that was “helping” the cashier give her head a shake. Used to like shopping there... thanks for nothing!
Great place to stop by and pick up any materials or tools for your job. The store was clean and the staff were courteous and helpful.
More than just helpful ppl
Customer service is top notch. The guys at the sportsmans corner know their stuff. Forget the cookie cutter stores. Ace is the store with the small town service you deserve.
Awesome outdoor dept.
Has most any nut or bolt youre looking for. Helpful archery staff and local gunsmith. Support locally owned business.
In and Out when I needed lumber materials for above ground garden. Also I was there when fresh spring plants arrived and was able to get the best first. If you askem theyll call ya when fresh plants come in!
We had a great time!
Decent selection but unhelpful and incompetent staff. Lee Bo was very smug in checking me out. He didnt know how to run a sales, and made numerous snarky comments at me.Probably the worst Ace I have ever been too.
A classic Hardware store where the staff is knowledgeable, the selection is comprehensive at a fair price. A worthy competitor to the box stores.
Good location and lots of great hardware.
Great store. Staff helpful. They carry outdoor clothesline. Mother stores do not.
Support local. Love Ace Hardware
Got a lot of good stuff here.
Convenient location, great selection, and an awesome helpful staff.
Very nice store. Wish it was in SC.
I went there today and not yesterday looking for a faucet stand to replace my two outside units. I was given a long explanation but no assistance in trying to replace that stem. I will end up going to ruin it to an outlet on another part of town in order to acquire what I need
Best customer service in town.
Great people great prices!
Nice place to go with great help
Easy to find the things you need to get the job done!
Ace always has anything that I need and people are very friendly and helpful
Friendly folks. I always find what I need.
Great selection of tools and items to fix up your home or yard.