My car looks like new I didnt really like the air freshener they used and it took a while longer than I thought it would but it was well worth the wait Ill diffentaly go back

Purchased a car here today. Everyone was so friendly, very easy financing, etcWould definitely recommend if your looking for a used car.

Had cam sensors go out of our 2013 Equinox on Friday at 330pm. We were a long way from home and on our way to a family reunion with our family. Called and Cris found the parts and Dillon stayed and installed the new parts and got us out the door by 4pm!! I’ve been around a lot of dealerships in my 71 years, but none as friendly, understanding, and courteous as Robert’s Robinson! I would highly recommend this business to anyone! Thanks again so much for making our reunion a fun successful weekend!Steven and Madelynn AdkisonSioux Falls, SD

UPDATE...We did have an issue that was hard to get resolved but now Robert Robinson has made things right. Chris, at the service desk, has been very helpful and had a great attitude during this whole time. Twice my buick had small warranty issues and besides the one problem I had they have done good job with the repairs. They were clean and timely.Brought our 2017 Buick Enclave in to repair a defective moon roof, about 100 miles before our warranty was up. We dropped the car for repairs but the part they were putting in was defective, so we scheduled another appointment. When we got our car back and my wife noticed a rattling coming from the dash. Turns out the instrument panel had been cracked. We showed this to the service guy Chris when we brought it back in 2 weeks later. He told us those things dont break on their own unless someone was working on it. So we assumed they would repair it since they are the only ones who have worked on it. So we dropped it off again and they fixed the moon roof, but left us with a cracked and rattling instrument panel. They are now claiming that they didnt work around that area and are refusing to help pay for the $500 repair that wasnt needed until they worked on the car. Not to mention in order to access the moon roof you have to remove the A pillars, visors, and screws that are flanking and directly above the now cracked instrument panel. So, yes you had to work in that area and to say you didnt is nothing more than a deception preying on the customers lack of knowledge. Completely frustrated with this dealership, and their complete lack of customer service, integrity, and accountability. They have left me having to foot the bill for a $500 accident, that could only have been caused by one of their mechanics.

Was a good place to go but dont know now, they went up on their oil change price so shop around guys, oh and they didnt tell me til it was time to pay either so be ware 😆

Service was reasonably priced and the punch card is a nice perk. Especially for someone who drives almost 1k miles a week.

Trucks are very hard to find right now but Mary bent over backwards along with her teammates to get this truck to me. They had to make several different deals with other dealers in order to make this happen. Did not think it would but they pulled it off and now I own a nice Chevy truck in this lousy time to buy vehicles.

Great experience every time I visit. Terence Echols goes above and beyond to accommodate my needs. Next car will be from this dealership hands down!

We love these guys! Our son, Jimmie bought a car here & they were awesome! Love the car & the people. They went above & beyond & we highly recommend them. We WILL buy more cars from them.

I like to go to the car dealership about as well as I like to go to the dentist. Roberts-Robinson was such an easy experience for me, that I actually came out a happier person that I went in. The entire staff treated me with curtesy and kindness. I felt no pressure only got a education to help me choose what I wanted and get what I needed.

Roberts Robinson Chevrolet Buick GMCHands down....The finest bunch of people I have ever had the opportunity to work with when it comes to their sales and service.Not only did they have to repair a recent rift I had with other car salesmen in general, and a shotgunned credit app not days before, but they gained my confidence in the process, fully explained every aspect of the purchase, worked out details, options, and warranties, and wrapped up my loan in exactly the way I hoped they would. I recieved what I paid for and then some. They gave me a FANTASTIC trade in value for my Rouge, found something in my Wants vs. Needs category, and treated me like more than a lady and a customer, they treated me like an OWNER.Aaaaand then came time for the fastest in and out inspection process you have ever seen.When it comes to service, everything has been on point, and when I did have a break down and needed to use my warranty, they were SPOT ON. Everything was spectacularly clean, the people were friendly, again, treated like more than a customer. I WAS AN OWNER. They even helped me arrange all of the assistance I needed to get back and forth from the shop to the Good Samaritan, kept me cool with refreshments while I waited, and had a bad starter fixed in less than 24 hours of it coming in on a tow truck.Aaaaaand then the first oil change and rotation, which was a great deal less money than I expected to pay. Im also working out a few kinks in the truck and the service AND the sales department went waaay out of their way to get these fixed for me. Great communication, great references, and super knowledgeable attentive staff in a b^t*hin waiting room....#dealershipheaven#robertsrobinson#salesandserviceI am humbled and grateful for the experience because I went into their dealership in the first place ready to cry over the ill treatment by another dealership, and today, I picked up my truck with a huge smile,Literally,Happy to be there.Thanks Monty Tankersley in Sales, and Christopher Casey in Service.From Kriston the energetic social worker lady with the weird outfits and Atlas, the pitbully co-pilot.God puts people in your path for a reason....

Maintenence was great. They left greasy hand prints on my door, I let Sherry know and she had someone clean it up.

I spent $600+ dollars there minus a $100 with my rewards for an oil change, mud flaps, and a bed liner. I did not was the truck before I took it in because I assumed with a new bed liner and mud flaps they would wash it before adding those things. I picked up my truck and not only had it not been washed it had tape marks from whatever they did with the liner or the flaps not sure and a big splash of white wash on the rear passenger fender. I have pictures of the condition it was in when it was done. Chris in service was nice enough to take a rag and clean off whatever it was spatted on the fender. It wasnt just a small spot. It was not acceptable. I commented to Chris I had not washed the truck before bringing it in but expected it to be clean when I picked it up. If not clean, then not worse.

We just purchased a new Chevrolet Traverse from Roberts-Robinson. This is absolutely our best buying experience in the KC area. We have purchased 2 other cars from 2 other dealerships and each of those expiences was challenging and a disappointment. We had an excellent relationship (5 stars all the way) with Copple Chevrolet in Louisville, NE and have been so disappointed in our dealership experiences in KC. We called to look at a Traverse that had just been delivered. We worked with Chris on our purchase and it went very smoothly. Chris was courteous, professional, and knowledgeable. This experience definitely compared to our Copple experiences, we are happy with the buying experience, and we look forward to our continued relationship with Roberts-Robinson. If you are struggling with your own dealership experience I highly recommend giving Roberts-Robinson a try.

Kerry is the best sales guy, responsive and helpful. Keith and John Roberts run the business with customer loyaly in mind at all times.

Convenient scheduling and hassle-free drop off and pick up.

Poor job of servicing a vehicle. Not even checking all the fluids. My son had is car there for a waterpump, double the price of anywhere else. Had to do a trans. fluid and filter change on my truck, almost three times the cost of what it actually cost me. Thats not just gouging, thats usery. Roberts-Robinson has lost my business for service and sales!!!

Roberts Robinson was a breath of fresh air compared to the other dealerships we visited! The honest truth is we visited nearly every big dealership in the Kansas City area. Everyone of them were arrogant, unappreciative and made it clear they were only concerned with taking my money. I had several friends in the automotive industry suggest Roberts Robinson and I figured I might as well give them a try. To be honest I wasnt expecting much. With that said I was amazingly surprised! The staff was very considerate. When I talked they listened. When I told them what I was looking for they discussed options. When I stated my budget they didnt try to up sell. If I asked questions they gave me honest advice (even if it meant showing me less expensive options). The salesman I worked with (Monty) was super sincere and it was obvious he cared. Truth is I didnt buy a vehicle that day and he was the only one who didnt make me feel trapped. When I told other dealers I wasnt planning on buying today they implied I was wasting their time, was a inconvenience or a annoyance. Monty made me feel appreciated even when he knew I was only looking. I felt more like a friend or family than a customer. In no way did I feel pressured or obligated. In short dealing with Roberts Robinson was completely different than any other car buying experience. I dont know if its just small town ethics or hiring a sales team that cares. I really was surprised at the night and day difference I had seen. I had heard good things about Roberts Robinson but was sure they were exaggerated. I was definitely wrong! All I can say is that if you are in the market at least give them a try. I am confident you will be as pleased as I am. You will not regret it!

Oil change and tire rotation was in and out in a flash! Service staff very friendly and curteous.

This was by far the most seamless and FAST buying experience Ive ever had. These guys have the process down to a science. Huge shout out to Austin Berg...hes earned my familys business for life. Husband will be in soon for a newer Silverado..... #chevyfamily

My second time for an oil change love their customer service!! Chris is the best!! They do fantastic work!!!

Kerry was my salesman and was great! He listened to my needs and went out and found several options. Kerry was very patient and accommodating to me.

Everyone in the process made it very easy to purchase my first GMC Truck. They went above and beyond to help make my buying experience awesome. Highly recommend!

Sherry as service advisor was helpful and kept updates as work progressed. Technicians were professional. Work completed as promised

This was the easiest car shopping experience Ive ever had. I called the dealership told them what I wanted and they delivered it the next day! It took me about 15 minutes to fill some paperwork online and it was done. My Chevrolet Equinox is also my new favorite vehicle ever. Its got a lot of room and plenty of power. I haul a lot of stuff and this works perfect for me. Id recommend anyone check out Roberts Robinson before they buy because their prices are more competitive and they treat you right.

Everything went well as always. I was kept informed while I waited.

We were very disappointed in the service we received. Services we specifically said NOT to do were done. No one called about potential repairs; yet the service person said she had spoken to me (NOT true!). We are leaving on a camping trip on Monday, but were told the mechanic would be back on Tuesday to make further repairs, if necessary; which was no help at all. The experience was very disappointing in every respect, and not what we had come to expect from the dealership.

Paid $288 for a new key fob for my 2016 Chevy Malibu and then was charged 1 hour labor to program the key fob. 3 hours later after leaving the dealership I get a warning light saying that the battery for the key was 0% and then couldnt get in my car. After spending $400 you would think the brand new key fob would last longer than 3 hours.

Was in and out quickly.Oil change and tires rotated.

Great, friendly and helpful from the top on down. Lucky to have this dealership in our town!!

The staff was great! They answered all of our questions and was quick with the paperwork.

I bought a used car back in October of 2019 and a over 3 thousand dollar powertrain warranty to go with it. Not even a year later the engine was shot and the warranty that was supposed to cover that part of the car was completely useless. In short I got taken advantage of when I really needed a car and ended up having to go someplace else to get a better car with a better warranty and a better interest rate. I know how small towns work and most of you probably love these guys but Ill never give them my business again and try and deter anyone else in need from going to them.

Mike and his team did a fantastic job, the easiest car purchase ever!

Friendly and very helpful staff. Always feel welcome and appreciated at this dealership.

Chris was really a great sales man explained every thing to me he showed how every thing worked on the car which helped out a bunch I thank him for that

Every detail was thoroughly handled in the purchase of my new vehicle. I was blown away with the responsiveness of the staff and the ease at which they made the whole purchasing process. I dont think Ive ever purchased a vehicle with such ease. Everyone involved truly cared about the customer experience.

You job good people

Tim was very knowledgeable and provided what we thought were very honest and helpful answers to our questions.

Always friendly, willing to help and completes the work in a timely manor.

I took my truck in for a oil change to Roberts Robinson Chevrolet being in a hurry left my wallet on the console in the truck. Service manger took all of my info then provide a ride back to my house. Not needing the vehicle for the day took my wifes car to work when the service manager call the vehicle was ready that afternoon I thought about how I was going to pay realizing that I didnt have my wallet I panicked and remembered it was in the truck with 160 dollars in it credit cards everything!!!!! So when I went to the dealer pick up the truck I stop by it first to get my wallet to my disbelief all of the money cards were there! I went in and paid the bill the service dept had gone home for the day. So the next day I receivced a email about how service work went i waited till today to send to let Robbie and the service manager know how great there employees are trust worthy and honest they are hats off to the people that worked on my truck the service they performed and integrity that they work and live by!!!!! I highly recomend this dealership to everyone. KEEP UP THE CUSTOMER SERVICE I WILL CONTINUE TO TELL EVERY BODY HOW GREAT THE SERVICE IS THERE!!!

We were from Illinois. Got us repaired quickly

I dealt with Austin Berg & he was great to work with. No high pressure selling & easy to talk with. All my questions were answered regarding the purchase of our new truck. Looking forward to many years enjoying our GMC Sierra 1500 SLT Crew Cab 4WD Duramax. Will tell anyone looking to purchase a vehicle to check out Roberts Robinson first!

Good serviceFIVE STARS!!!!!Somehow it went to one star; so sorry!

The staff is always kind and professional. Would definitely recommend to anyone needing service.

Completely unprofessional! I sold cars at several much larger dealerships. These guys have a long ways to go. I wasted 3 hrs of my time and didnt even know who I was working with, or found the price of the car. Some guy with glasses no names mentioned hasnt even told us the price of the car, where the bathrooms where or anything about the place. We left, went to 69 auto up the street and bought a very nice used pickup in less then an hour. At this Robinson dealership your a number not a customer. Sorry for this review just a very truthful warning. Do not shop here. Lots of better dealerships, even in this small town. Good bless and good luck..

Car has a battery drain overnight. Car will have to go back at a later date for further testing, Service has been notified.

Had issues with car 1 month after buying it. Dealership accused my son of tampering. It was unfounded after an investigation. I will never use them again

It was great especially with the free oil change after so many visits

Scheduled appointment, service preformed and out the door as usual… Great experience!!!!!

They go above and beyond, for their customers.Thank you.

Always courteous and helpful people. Have a lot of faith/trust in Kerry Dauma and the work he does. Sherrie and her colleagues are top notch.

Chris service manager did a great job of getting me in and taking care of my problem

Everyone that works in Robert Robertson Chevrolet are wonderful people! I do a lot of business here. I like this place so much I take my Ram truck and my car here to get my service done! Chris in service department treats me well including the other Chris in sales! Thank you for everything you do for me!

No one told me I would be setting there for 3 hours and had to end up having my mother inlaw go get my son from school

Knowledgeable, friendly, trustworthy and can do the job in a timely manner. I thank you.

This was the best car buying experience I have had

They were a pleasure to work with.

Easy to deal with. I will never use another dealership when purchasing a vehicle.

Got my vehicle finished the same day, great service and experience.

Took my car into shop it’s a 2 years old with 40,000 miles. The turbo is leaking coolant and chevy website said turbo is covered in power train warranty. The shop would not fix it and wanted to charge over 1,000$ for a 5$ gasket. Every unsatisfied with the service.

I was so impressed with the service departments dedication to fix my car. Chris Casey kept me informed on what they were doing and why. He was very patient with the fact that I didnt know much about the process and was very polite and very easy to work with. The technicians were very through and knowledgeable. I was so pleased with the work they did. I highly recommend Roberts Robinson!

Loved being able to schedule online, service was fast!

Great experience from start to finish.

Went the extra mile to find what I was looking for, when other dealerships kept avoiding my question.

Perfect customer service. Positive attitude. Will make the extra effort to earn your patronage. They are willing to pick up your vehicle and bring it back. The dealer 2 blocks from my house doesnt come close to the same level of service. Highly recommended.

Warraty work. Got in early with minimal wait.

As a dealer myself.. I was very surprised with this franchise dealers business ethics, or lack of rather I should say. If there is another GMC dealer to deal with youd be doing yourself a favor by selecting that dealer as your preferred dealer. Very shady business practices going on under the management team at this dealership

Great staff.

It was quick, easy, and everyone was extremely nice

Friendly staff, easy process. I would highly recommend looking for your next vehicle here!!

My review is currently a work in progress. In speaking with Brandon in the service department Ive been very pleased. Work is not done yet nor bill paid (shouldnt be to date as why review in progress). This is the first GMC product Ive owned so we will see.I have owned 4 Ford products and racked up over 200k miles on each individually and now venturing out to a GMC-with a new service department. wish me luck. (they had good ratings as to why chose this location) so far much more than expected! When paying for service dealership actually provided details on coupons and discounts they offer!!! super satisfied

Drove 5 1/2 hours to purchase a pre-owned Tahoe and had an AMAZING experience with them. We were so pleased with the whole buying process. Everyone treated us respectfully, kindly, professionally and graciously. They werent pushy AT ALL. We REALLY appreciated that. We would highly encourage anyone to purchase a vehicle from them. Class act all the way around!

It was fantastic, Terrance was informative, friendly, and gave space to talk over the purchase Very good

I had found a cheaper offer on tires I was getting. They said they price match. When they went to verify the website I found the cheaper offer on, they actually found an even cheaper price and matched that one. Very satisfied as always and great customer care

The dealership is always pleasant and friendly. This time, the service department got us in on a Saturday to fix the problem and got it done quickly.

My parents have purchased their last two trucks from here, and they have been nothing but pleased. Austin assisted them with their last purchase of a brand new GMC, and he went above and beyond for them and still continues to do so long after their purchase. After my recent bad experience of the purchase of my new vehicle from Kansas City - I personally wish I would have came here. Thank you all for being exceptional at what you do! You hold the standard for what customer service should be!

We formed a relationship with Roberts Chevrolet when they were located in Raytown. Unfortunately for us they are now located in Excelsior Springs and McCarthy is within 5 miles of us. I have not been pleased with the service McCarthy provides. I was having issues with my radio in my 2016 Colorado. I was just over 40,000 and was told by McCarthy it would be $100-$149 to even diagnose the problem. I was not happy as I feel a radio should not be having issues after 2 years/40,000 miles. I emailed Mike Robinson at Roberts/Robinson Chevrolet and within 2 hours I had an email from his service manager reaching out to me to schedule a time for them to come get my truck leave me a car and so they could see what the issue was. Found out it was the radio and they contacted Chevy and Chevy said they were willing to replace if I paid $100 deductible. I was happy to do that and have my radio fully functioning again. I praise Roberts/Robinson for the way they treat their customers. They will be getting all my future business even though they are 50 miles away and I have McCarthy within 5 miles of my house. Roberts/Robinson knows how to treat their customers right!

Prompt contact, professional attitude and reasonable completion time.

I love Roberts Robinson Chevrolet, I will all ways go there for buying a new vehicle, oil changes, Excedrin. Roberts Chevrolet has good quality products they take care of their people who buy from them and I will buy a new car with them. from them again and they do all my oil changes check my stuff out and I love them

Just bought a new GMC terrain and thank you so much for helping me out. You guys are awesome.

I had to fire VAN Cadillac Chevrolet where I purchased my car. Totally incompetent, rude, and flat out lie to or ignore their customers - from Sales to Service. Ill never go back. Even took their sticker off my car.Im thrilled to have found Roberts-Robinson! Quick, correct and polite. I even happened upon a Roberts-Robinson vehicle elsewhere in the Metro area (probably out getting parts) the truck was driving responsibly, not speeding, not cutting everyone off, etc. Noted and appreciated! Roberts-Robinson is what I expect a dealership to be.

Everyone was very on top of things making sure the deal went smoothly. The vehicle was ready to go when I arrived to do paperwork. Monty was very helpful in setting up the new vehicle; pairing my phone, going over the touch screen, etc. Mike was very responsive to emails during the negotiating process which was greatly appreciated as well. Everyone I interacted with seemed to really care about the service they were giving. Thanks!

Just purchased a 15 Acadia and had a wonderful experience with Mike Robinson and Mary at Roberts Robinson. I cant imagine an easier purchasing experience than dealing with Mike and his team. Mary spent about 1.5hrs with my wife setting up everything on the vehicle and has followed up twice to make sure we are happy with everything. The buying process was fair and straight forward and the closing was quick and painless.We look forward to doing more business with Roberts Robinson.

I LOVE this dealer. If youre in the market for GM vehicle you owe it to yourself to drive up there. I live down in Lees Summit and this is the ONLY GM dealer Ill work with. Terance is the guy to ask for, he makes car buying a breeze and absolutely zero pressure to buy. Ive bought several vehicles from him personally as well as for our business. Every single deal Ive done with them has been flawless. I should also mention Tim in finance.. by far the nicest guy to work with, doesnt pressure you into anything you dont want.

As always, the service and professionalism at Roberts-Robinson was at an extremely high level last week when my the oil was changed and new brake pads were installed on my Buick Enclave. I tremendously appreciate the friendliness and quality work that are consistently provided during my experiences working with the service staff.

Excellent service! These folks take the hassle out of getting your vehicle repaired. They keep you informed and do what they say they will do. Kris was our technician and was very helpful! Thank you!

They always go the extra mile to accommodate my schedule for vehicle repairs. Excellent customer service.

Excellent service and even better price. When I was in the service department their service manager, Robbie made me feel like I was the most important person there!Highly recommend!

Our sales associate was great to work with. Im 72 and have purchased many cars over the years. Monty, our sales associated, made it the best experience ever.

No pressure and low dealer fees make them the best dealer in the Northland if not the KC metro. Bought a new Yukon without hesitation after getting the runaround and usual sales tactics from other dealers. By far the best new car buying experience of my life. Small town, friendly, real people work here. No BS, no fakes.

Excellent and quick service.

Fast outstanding service

Very unethical dealer. GMC should really take a close look at the management team here as their way of doing things shows very questionable business practices - LAWSUIT

This dealer should be investigated for bait and switch tactics - they agree on a price and then change the price when the deal gets sent back to financing hoping the customer doesnt realize whats going on. Very shady business practices

The service department did an AMAZING job, kept us informed each day and kept in touch with the warrantee company on the repairs and updates. I had my Dodge truck worked on last year and it was a nightmare just for body work. This place replaced a WHOLE engine and it went %1000 smoother and quicker with his truck. We are completely satisfied with Roberts Chevrolet!!!

The entire staff was very professional and easy to work with. Probably the easiest car buying experience Ive ever had. Well worth the 30 min drive for me. I would recommend this dealership to anyone and everyone!

Everything went as planned and they did a good job.

I was taken care of like family. Very helpful staff. Everyone was friendly and had many conversations with different employees while waiting for my paperwork to finish. 10/10 service, was never a dull moment and made getting my new vehicle very memorable.

Wouldnt change dealerships.

Quick and completely satisfied.