We stopped by on the way to Chena and couldnt help but stop on the way back. Loved how delicious it tasted, how clean it was and very great customer service. All 3 of us enjoyed everything both time! Good job and keep it up guys! In regards to pricing, it is on the pricier side but honestly it’s a couple bucks more than Charlotte NC and everything in Alaska is more expensive including cost of living, so I think it’s fair. A treat is a treat. -John and Elina

It was pretty cool, cause they make the ice cream right in front of you and they helped out when we didnt know what we wanted, nice place. We saw a sign that said no dine in, so we just grabbed our stuff and left.

Great roll-up ice cream. They have a great variety and also serve bubble tea. I enjoyed it a lot.

First time trying Sweet Monster ice cream- it’s really neat how they serve it rolled up. The ice cream was nice and the toppings were great- it was served beautifully. I tried the strawberry fruit shake and added the boba beads or whatever they are to it- very strange texture and flavor. I can’t say that I really enjoyed the shake at all- I tried to drink it without getting the boba balls in the straw and even the shake seemed to lack flavor. It was right at $30 for 3 cups of ice cream and the shake- pretty pricy and while I wouldn’t exclude visiting again, I think I have other preferences on places to get ice cream.

Not from around here and we randomly craved some boba tea and found this place! Such sweet workers, Boba tea is sooo good I also grabbed a matcha rolled ice cream! Best ever! Definitely check this place out if your in Fairbanks!

Good selection of boba drinks and ice cream flavors. My favorite is the black sugar boba. Need a better enforcement on masks but other than that its an open concept and conformable seating.

Best shakes and boba in town!! Isnt super sweet or heavy on the stomach but its rick in flavor and the bobas are yummy🧋🧋

Super awesome. When you get a milkshake, order the dragon egg or light bulb. Just so flavorful and always on point!

Fun experience to watch them make the icecream. Flavors were good. Staff was helpful and friendly.

Such an amazing and well styled place, really should get more business as I would hate to see it closed down.

Ice cream good but concept weird. Menu very limited. You cannot worder any Sundays that are not listed on Menu.

Well it was OK for the way they make it but I still like what I call Regular Ice Cream but thats my opinion.

Delicious rolled ice cream! Such a cute shop! Very fast service.

For the 2nd time my family and i got to the storefront at 12 when the sign says you open only to watch your employees arrive after us. Then the brunette decides to cut us off mid order with the price of our unfinished order. Real fantastic service....

Great boba, but very poor customer service. Also, very pricey. $6.70 for a skinny drink.

The brownie ice cream, cookiesncreme ice cream, and chocolate cake were yummy! I was told by the employee, since they are slow on Mondays, they lock the doors at 7:45pm (which I didnt know). I got there at 8:05pm and they reluctantly let me in to order, which left me with mixed feelings.

Expensive as hell no flavor. Appearance of ice-cream cups beautiful but no flavor threw most of it away.

So customer service not so good lady gave me attitude when I asked what they had. Place is beautiful. Very clean . I had a chocolate milkshake tasted like water . I didnt like it. My son had a chocolate lovers ice cream. . He gave it a 3 . Wont be coming again. I thought it was going to he bombb but ya its not lol or maybe what I got wasnt

Not really my thing. The employees were nice, the restaurant was clean. The ice cream combination bowls are interesting but not to my liking. Would be awesome to have a coffee or chocolate combination. Also the menu is difficult to see unless at the counter.

Treats are well priced. Boba tea is great. Ice cream tastes wonderful for the price. Staff can be hit or miss. Sometime they are great. Sometimes they act like teenagers and hide in the back.

Excellent place to take my granddaughter for dessert for her birthday! Great service and excellent ice cream treats!

Today was the third time in the last month my family and I tried to stop for some ice cream and the doors were locked. We arrived around 8pm all three times, online it shows they are open till 830pm. Today the doors were locked, a customer was walking out and held the door open for us. She said they are still open not sure why the door is locked. As we were walking in the employee quickly came over and stopped us from walking in. Very rudely says we are closed, we ran out of everything and shut the door in my face. After reading some of these other reviews, this seems to be the normal attitude and customer service from this place. Not impressed!

Very delicious ice cream and love the presentation of it! My son and I highly recommend this place. Very nice and love the vibe!

Coffee was so good. Ice cream was awesome and the milk tea with boba is YES. Love it.

When they first opened their ice cream left a weird coating on your tongue. I dont know when they changed their, made in-house, ice cream recipe, but IT NO LONGER LEAVES THAT COATING! Im so excited! I loved their drinks, but now I can eat their ice cream! And there mochi bubble waffle things are amazing too. They are my guilty treat. Im so happy because I was honestly disappointed originally, but now Im so relieved

Hubby had Honeydew I e cream and loved it, I had Mango & loved it! Still need to try the cream cakes! Looks yummy!

Lovely little place to get coffee and treats

Super yummy, andperfect rolled ice cream:) happy happy, i’m gunna get them to deliver to me tonight and see how that turns out

Everything was made quickly and to order. It was fun to try the newest ice cream option in town.

Service and place are good and clean. Not for the boba tea :(I am a big fan of Taro drink and milk tea. Finally got a chance to try it out after their grand opening. I ordered taro milk tea and not expected to taste something different, I was very disappointed with the taste. I could taste taro but feel like I was drinking 80% less sugar taro milk tea. On the other hand, husband ordered ice cream that tasted good.Updates: My husband and I went back again for boba tea. I ordered black sugar with fresh milk and my husband ordered matcha frappe. Second attempts were not disappointing. Must try!!!!!!

To start with the person behind the counter never said a word. She merely looked at me and wiated for my order. Which totaled $13.50. I gave her $15 and was planning on putting the change in the tip jar. As i stood there waiting for my change she instead hands me a numbered buzzer instead. We were the only people in there. And she never offered my change. My wife and I were laughing at this point. Well minutes later our tag started blinking. We never would ha e guessed it was our order. Lol.. we picked up our drinks. Which were at least what we ordered, and left. There was no thank you or have a nice day, just silence. I felt like we were in a monster drink library.Good luck with your adventures should you choose to try them.

I ordered iced taro with boba. When I got my order it had very little ice and boba tasted plain. I asked for more ice so I can add it to my drink. One of the worker said “sorry no we are low on iced.” I had the “WHAT” look on my face. Ok first of all this place should be packed with iced. Anyways I waited for a few minutes and asked another worker for ice. She went to the back and called another worker. The other worker gave me ice and said “sorry we don’t really give ice.” I explained to her that my drink is warm. She just looked at me and left to the back. What a customer service was that.

Man O Man, this place is so yummy!! Got it door dashed to my hotel in Fairbanks and it was so good that I drove there the very next day. I got the #MonsterMilkshake

I am a delivery driver and when I picked up an order that I assumed was ice cream it instead had a hot coffee inside of a paper bag along with a boxed slice of chocolate cake. Because the coffee was not secure in any cupholder. I didn’t know it was coffee because I don’t drink coffee and the word macchiato means nothing to me. The coffee spilled all over my car which resulted in the customer not getting his food. IN addition, the store hours say they are open until 9:30 PM. When I called them at 9:03 o’clock to re-order the coffee they did not answer the phone and when I arrived back at the store at 9:15 the doors were locked.Lastly, while I was in the store earlier another customer asked about using the restroom. They were told that the restrooms were broken and closed. I stated, to the worker, that if they were serving food to dine-in customers that they legally, per Alaska health and sanitation law standards, have to have a working bathroom so people can wash their hands. The response was …. “ I just work here”. 👎👎👎

Ice cream and there dragon fruit bubble tea is amazing. If you wanna try something different you should try here

Super cute and awesome addition to Fairbanks! Got the matcha rolls. Sweet and fun.

Amazing boba!

I ordered a #5 chocomint icecream roll cup with chocolate sticks and it was awesome. Never had one before and first time there, had short wait time of 4 or 5 minutes and great friendly staff.10/10 would recommend.

Cute little place offering hand made ice cream rolls. They make the ice cream on cold plates, then spread it super thin, then roll it into fancy tubes for your dish. No non-dairy options except in their drink line up. While this may be a fun way for kids to see ice cream made, the music that night was more akin to a dance club than family friendly.

Really loved the cheesecake and milkshakes. I also ordered the brownie mix ice cream too, not a fan of crunchy brownies but I really loved it anyways. Way better than cold stone or any place Ive been to.

Good boba - hands down the best in Fairbanks.

First off the place is super clean, love that there is plenty of space.Staff is friendly the drinks are out of this world.Only one complaint for me, Ice cream should have some cream to it, they way they make the fancy rolls take that away. Kind of a killer in my opinion, although I do have to say they do an amazing job with presentation.

I arrived at 8:52 and tried to go inside and the door was locked with workers still inside. Both online and their window store hours say 9:00. I looked at them through the window and raised my arms as a question and pointed to my watch. They simple shrugged their shoulders and walked to the back.

Mango monster and mango yahkult drink with passion fruit bolba

They have always been kind and the kids love watching them create the ice cream.

Very rude female employee. This was my first time here and I didn’t know the menu. The employee rushed me as I was trying to order but the drink was good.

All employees wear mask and the place is clean.Strawberry monster is my favorite.

The service was great, everyone was nice and friendly. Place was cute and very clean. I ordered the Cookie Monster ice cream and Mango Fruit tea. I loved the Mango Fruit tea, I will try more in the future. The ice cream wasn’t what I expected and probably won’t try more in the future. Tea was exactly like the ones I’ve had around Asia.

Fast service and drinks where really good

There ice cream is amazing

I stepped inside looking for some Boba tea and this place did not disappoint. Good customer service. Good quality tea and ingredients 👍. Definitely a must.

Disgusting ! Do not come ‼save your money ‼

Literally one of the best Oreo milkshakes I have ever had. Such a cute shop!

This is one of the best places to get sweets in Fairbanks.

Great customer service. Great selection and explanations when asked.

Unique place to me. I dont know if they are a chain or not but worth the try!

Just opened! I really like the chocolate lovers (#1 on the menu) even though it does have more of a coffee taste To it. Over all nice people:)

Delicious unique drinks and desserts. Bright and spacious seating. Great customer service.

The employees were nice enough and Im always happy for new things to try, but overall I had to give it a low rating due to taste. The ice cream tastes like they bought dipping dots and just squished the dots, rolled it flat and re-served it to me. The topping choices they put in their signature creations are just weird and do nothing for the flavor. Mine came with fruit loops, Pocky sticks and a whole oreo shoved on top. Id prefer cold stone for a similar price but larger servings and better taste.

Super great taste! The I’ve cream is smooth and creamy. I love the toppings so fun!

This place is awesome!! Great service, drinks and ice cream. The jasmine milk tea with boba is amazing

Bubble tea is the excellent! The boba is really fresh and the atmosphere is clean and fun!

I got the 50 shades of grey sundae! Loved it ! Not super sweet...just right!

They say they close at 9:00 Got there around 8:30-8:40 went inside left to grab something came back to the doors and they were locked.

Super chill, great ice cream thats not too sweet, and Im just about to dig into the cake.

They had yummy teas with boba. I liked the non-dairy option of Soy. I got the Taro with Soy milk with Boba

I had one of the drinks there and it was so good. I loved it I think this is where I’m going to go for now on

Beware of long lines! The ice cream creations are so good! I love the brownie one thats number 9 on the menu! :)

They close at 9 and we arrived at 8:40 and the doors were locked. I waved at the kid inside and he looked at me and walked over and switched the open sign off. What kind of garbage customer service is that? Wont be back.

Cool place. The icecream creations were yummy

The milkshakes are weird.

Amazing cakes, best boba in town. Can’t wait to come back and try the rest of the menu!!!

Great ice cream. Good vibes

My favorite place for Milk Tea, and delicious ice cream 😋

Amazing flavors

There restaurant has a sighn on the door that says only customers can use there restroom and that is the reason they will never have my business its selfish and money hungry in my opinion if someone has to go they have to go

So good! Lots of fun to watch as well. 😊

Very good boba and nice environment

Meh

The strawberry fruit tea drinks were disgusting and overpriced.

Extremely good quality and service.

Good ice cream, but expensive for the amount you get. Werent very friendly either

The milk tea is overpriced and full of powder, which is not authentic at all. Ice cream is also of low quality. Id rather go to Cold Stone! I dont think its worth the money anyway

Good

My fav place everrr 💗💗💗💗

$27 for 4 ice creams is a bit excessive. Disappointed in service as well . We were order 59 . They had to remake 1 and forgot the other. Others up to #65 had already gotten their ice cream before our order was completed.

Tasty

Very sweet and friendly

Love it 😍