Keith was helpful and knowledgeable, as usual. Had a very pleasant visit. He always tries his best to meet my needs.

Nice facility with more than just Harley.Clothing was limited on sizes, but overall, good selection.

Nice clean store! They had everything we needed!

Ordered parts at the parts counter, I read the part number to the young lady at the counter, and yet she still managed to order the incorrect parts. Thats 2 weeks of riding time lost waiting for the wrong part, plus several more waiting for someone else to ship them up here, I wont bother coming back to try again.

I own a 1997 HD Heritage Springer. I just called the Outpost service department to make an appointment to have new tires put on my bike. The service guy was not only rude to me on the phone, but he also informed me Outpost does not work on HD motorcycles! What kind of HD motorcycle dealership does not work on HD motorcycles??Prior to the rude service person hanging up on me, he suggested I take my HD to Thunder Road, located at 910 College Road, Fairbanks. Looks like Thunder Road will be doing my tire replacement on my HD!Outpost, feel free to reach out to me and I will confirm my story in person!

Great selection, fair pricing for a dealership, and friendly helpful staff all around. I also really recommend going for riding gear at the end of the season, they heavily mark down gear. All around great experience buying my first Honda side by side, parts, and gear. A great one stop shop for Honda, Harley, BMW motorcycles, Polaris, and Stihl products.

As of today I have purchased my second motorcycle a 2019 Heritage Softtail Classic

I bought a HD from them .. Everything was smooth as silk ! Better price !An exceptional experience .. Worth the drive OR flight

Great job very helpful.

Sad this place is closed on Saturday for people needing parts riding into Fairbanks from out of town! Whole group of us road in from Seward and needed some things, and it shows they are open today on Google.

Great staff and cool dealership.

What a really cool place. Yes it is a dealership for Harley and most of them are interesting. But as it is in Alaska this one combines the independent feel of Harley AND Alaska. Just a great place to look around and buy gear.

I have done business with The Outpost for about 10 years now. From the first time I walked in the door I have felt like part of the family. This is a great dealership that has a focus on service in every aspect.

I would highly recommend you look at Delta Power Sports prior to buying a Snow Machine here. They tend to run 1k higher then dealers located two hours away. Great service and style, just not the team of the better deal.

The service dept. was very polite and professional, even fixed a loose exhaust clamp and missing exhaust bolt at no charge as a courtesy gesture. The clothing dept. Is well stocked with very helpful employees. I enjoyed my time here and would not hesitate to return. The manager was quick to get rude with customers who asked him questions.

Visit every time Im here from minnesota. Love the store. Always great deals and something new.

Hard entrance to find. Large selection of clothing to select from. Spent half an hour inside and not once did anyone come up to me and just say hi, good morning, can I help you with anything. I had to introduce myself to the two young women who were on their cell phones for assistance. Purchased some survivor overpriced t shirts and left. I worked for Harley Davidson for many years and trust me when I say this, This is not the policy nor guide lines of Harley Davidson but unfortunately each dealership is independently owned. Decided not to take any pictures.

BEST customer service! Friendly! I wish there were 10 stars. They deserve it. They went above and beyond to help me! Thank you guys!!

Great service great guys, loaned me a trailer bikes home even in bad weather!

It was a nice place. They had more stuff than I thought they would. Very friendly staff too.

It is a BMW motorcycle dealer also. Harleys and tattoos equal attitude, in this case a poor one. 6 hours to mount a front tire and change oil. Incompetent staff, rude people, useless service. Rip off of the nth degree. BMW should look to find another dealership. It will be losing customers here. Stay away and find some where else to go.

I needed coolant for my Polaris ATV and some Stihl equipment. I went to purchase a $720 backpack fogger (SR 450), $650 backpack blower (BR 800 C-E) and a $650 FS240 trimmer for my business. I spent about 5 minutes waiting for somebody in sales to come help, which they didnt. The Stihl desk was unoccupied, but there were numerous sales folks walking around waxing motorcycles or playing on their phones. I then went and pulled down the FS 240, put the harness on, adjusted it, made more adjustments, attached the trimmer, and walked around to see how the weight was distributed and how comfortable it was. In hindsight, I probably should have swung it around the motorcycles that may have got their attention. At this point, I started to really notice how little they cared about the Stihl brand within their store as 2 other sets of people had come and gone by the time I had danced around with the trimmer and accessories. I had spent almost 20 minutes in the store, looking at the equipment that I wanted to purchase (They didnt have a backpack fogger). I then grabbed the coolant and went to the parts counter and paid.  During the transaction, I was asked Did you find everything you needed? I replied that I had spent far too much time waiting for somebody to assist me, so I was going to go else ware. The counter guy offered to see if he could find somebody, to which I declined. I have been disappointed by the Outpost, and have used the dealership in Delta as the only place I will purchase Polaris vehicles from in Interior Alaska. I only went to the Outpost because I needed coolant AND Stihl equipment. They had both.  I was told by the parts guy that the Stihl salesman actually works at Fort Knox Gold mine, this was a part time job for him when he wanted to come in, and that he didnt know much about the equipment anyway.The Outpost touts themselves as the farthest north blankity-blank dealership in America. But, that is the only thing they have going for them. I have never been impressed with their customer service or their service department. (I spent almost $350 for them to tell me my fuel pump was bad, diagnosis only, no repair). I have purchased Stihl and Honda small engine equipment (Chainsaw and Generator), but that was because I was new in town and was willing to accept sub-par customer service as the norm. But, after being here in Fairbanks for 10 years, Ive learned that sometimes the little shops are the ones that shine, the glitzy dealership on the highway is based solely on their exclusivity of some brands. The equipment I need to pay the bill is available elsewhere, and most all manufactures offer Nationwide pricing so, going someplace with big windows and shiny motorcycles isnt going to save you any money. Go to the little guys. As far as weekend toys, I have NEVER been disappointed by going to Delta (I live in North Pole, so it doesnt seem THAT far to save a thousand or so dollars vs. these guys).I know this was long, but after 10 years of not having anything positive to say about the Outpost, I feel I have the clout to post a long winded and factual track record experience with the Outpost. I fully expect to see a reply from their customer service rep stating We are sorry for bla-bla-bla, we pride ourselves in bla-bla-bla. Well Outpost, after 10 years of sub-par customer service, I can fully feel justified in saying, Fairbanks is known for its sub-par customer service, but you get first place for poor customer service. (We are sort of an island here in Fairbanks, Sub-par seems standard in Fairbanks...) The Outpost only has their exclusive brands that carry the weight and force that brand of customer to go there.  Ill visit for fluids, order my hard-parts from online Polaris dealers, purchase my Honda small engine from either the Wood Way (I have some opinions about them), Sportsmans Warehouse (Generators and their Military discounts!) or Craig Taylor for Honda small engine and Stihl equipment.

Theyre very eager to sell you a product not so eager to service it in a timely manner

Nice shop. Great for gifts from $25 to $25000.

Went to the Outpost for an Avalanche Class. Its awesome that they support safe travel in the mountains and avalanche awareness.

See Brian Lee and he will take great care of you!

Look, it is the farthest north HD in the world so it has to be great, but small.

Friendly atmosphere and great selections of product. Stop in with an extra day in your schedule and rent you evening of exploration.

Rolled in on my Wide Glide with a twisted food peg. The guys at the service department got me back on the road with a perfectly adjusted brake pedal within an hour.

Knowledgeable and friendly service department staff (J is the best for bikes).

Awesome staff, great selection of products, layed buying experience.

Nice shop with great HD apparel and accessories, along with an assortment of bikes.

Owner took the time to greet us, staff showed us around, plenty of room for rv parking, a really great group of people. Very friendly.

Best service ever! Had my quad in for music repairs a few times and it was always the same busy service shop ordeal. Had to make an appointment a week or so ahead of time and then leave the bike for about a week. A littl annoying but I guess thats how it goes when you need service during the busy season. At least the repairs were always done well and the price was fair. But these guys went above and beyond when I blew my electrical on the trail about 40 miles north of Chena hotsprings resort. I was lucky enough to have a sat phone and they had one of their mechanics talk me through the whole repair so I could get the thing running and make it back home. Probably would have taken me 2 days to walk back to my truck and I woulda had to retrieve the bike later. These guys saved my ass!

Havent had the pleasure of dealing with their sales team, but if its anything like their service team they should be avoided. Even for Fairbanks service this place is bad. Impossible to get on the phone, someone kept picking up and telling me they were too busy to schedule and appointment and they would call me back. Never did...multiple times.Its a pain that I have to move back to the lower 48 with a broken ATV, but Id rather do that than give money to them.

Great gear prices and staff knowledgeable

Doug and the staff there are the best!

Clean and modern showroom. Friendly customer service.

Great friendly staff. only place Id bring my BMW in Fairbanks

Rolled into Fairbanks with a buddy who broke transmission linkage yesterday in Nanana. Shop manager ran us off last night and said come back today. Now they are too busy to put an Allen head to the bike (should be 5 min. Fix). No service there. Dont waste your time with that shop

The sales lady was great to deal with, she was very helpful

Good customer service, clean store, good apparel selection. Provides mechanical services for bikes and ATVs.

The best Harley store in Alaska!

Nice staff, good prices

Rude unless you talk money, for some reason like to push things over til the next day, and never call back!

Its a Harley store, but with ice and snow all over it. Some merchandise for souvenirs as the farthest north shop. And, its a dealership for HD, Polaris, BMW, and the like.

Good employees, clean, and has nice merchandise.

Nice people, inventory was pretty low.....

Clean store, and super nice staff !

Expect to be disappointed will not work on older bikes that they sold or order parts for same.

You like motorcycles this is the place to be

Quick service, nice employees.

Very awesome shop,and very friendly,

Had to make this stop for gifts for my riders in the lower 48!!

Employees are about why you need

Great place and staff

Great place for Harley Davidson stuff

Very pleasant & helpful

Awesome place.

Found what I needed

The staff was very unhelpful.

Most unfriendly bunch.

Poker chips and Harley gear

Awesome bikes

This place and the sales manager SUCK

I love the Outpost

Very helpful

School