Emeka and Jose delivered and installed our new Bosch fridge, and they were AWESOME! Their professionalism, thoroughness, exemplary customer service blew me away!!!! THANK YOU!

What a GREAT company. We have been a customer of Bray and Scarff for over 20 years ... WHY...because of their outstanding customer service. Our latest purchased was a microwave oven. The store manager, Richard, took plenty of time with us, explaining the features of each microwave and helping us to determine the right one for us. It was delivered yesterday and Richard was SPOT ON. We love our new microwave. The installers were a terrific team...polite...professional...and knowledgeable. They even set the microwave clock without us asking. And we all know how challenging setting the clock can be!Thanks Bray and Scarff for continuing to make us happy!

I just purchased a GE Profile Refrigerator from Bray and Scarff. The delivery guys Shane and Enon did a first rate professional job of installing the fridge and explained all the functionality. I am pleased as punch to upgrade from my old LG to this new state of the art GE Profile. They will make a return trip to install the 2nd ice maker as those are on back order. Great In House service so far. :)

Patrick has been fantastic to work with through the entire process of buying and installing 3 new appliances at my house. He explained everything I needed to know about each appliance and answered all of my questions thoroughly. He constantly followed up and kept me informed of the installation details and spotted then solved several installation issues. He made it easy for me at every step. In addition to Patrick, the installers have been extremely professional and friendly.

Thank you all for the excellent customer service. Patrick, for staying open and helping us get a refrigerator as quick as possible. Your delivery guys for excellent work in installing. Your timely response to our inquiries. We will come back.

I met with Sam Z back in peak Covid 19 pandemic in May 2020. It was shortly after they started making appointments for residential customers. I needed a cooktop replacement and he guided me to a few different options. After his team came out and measured for the cooktop the one we initially selected did not fit my current cooktop space. Sam worked diligently to find me a comparable replacement cooktop. Eventually we settled in on the Thermador cooktop and downdraft and it is a new focal point in our island/kitchen. Attached are the before and after photos.

I am very happy with my experience with Bray & Scarff. Patrick Gracyalny at the Fairfax location is very friendly and accommodating. I was very impressed by his knowledge, and he made the whole experience very pleasant. We love our freezer and will be shopping with Patrick and Bray & Scarff again for our future appliance needs.

Richard was fantastic. He quickly understood our needs, wasn’t at all pushy, and he was confident in his recommendations. I come to a place like Bray & Scarff to get kindness, professionalism and honesty. Richard covered all of this with ease. Thank you so much!

Blown away! That best describes our recent experience with Bray & Scarff in Fairfax! First impressions are everything. From the sales staff, Patrick was wonderful, to the delivery crew, the level of courtesy & professionalism has been nothing short of stellar! In particular, deliverymen Jeff & Sallah not only arrived earlier than expected, which almost never happens, but they took great care bringing in our new refrigerator and when moving our old fridge into our basement. And so personable, they were a joy to talk with! Having never shopped or purchased from B&S before, we knew nothing about the company. I asked how they liked working for Bray & Scarff and they told me they absolutely love it because it feels like a family and everyone there is treated like family. Instantly I felt warm and fuzzy knowing we had made the right choice with them. I’ve always believed the way a company treats it’s employees is indicative of just how little, or in this case, how much they value their customers.It was even more clear to me as when they were telling me that B&S has their own knowledgable, reliable and highly-experienced Service Department Team. There’s peace in knowing that should we need any service/repairs in the future, they’ll be handledin-house, not out-sourced to contractors who have no investment in the customer. Even if an Electrician is needed on an install, they have their own, ready to meet the call. I couldn’t help but notice how, as they spoke, they were truly beaming with pride about THEIR family. Jeff offered me quite the education on the many ways B&S’s commitment to their customers is reflected in the fact that should a repair issue arise that cannot be repaired, with the warranty they will replace the appliance. Period! Rarely, if ever, do find a company that stands behind their products AND their staff AND their customers the way Bray & Scarff does!We’ve always purchased our appliances from other Big Box stores. The price of our GE Profile refrigerator was priced LESS than the Big Box stores. Even better, B&S’s 5-Year Warranty comes with their Product Protection Guarantee, which offers more guarantees than I have time to list. That said, the Food Loss Protection guarantee alone deserves an honorable mention.The BEST part is, with the 5-Year Warranty, if you never need to call on them for any repairs, you’ll receive 100% CREDIT of the warranty package at the end of the 5 years to be used toward your next appliance purchase!! I’ve NEVER been offered that before!!I’m not sure we could’ve made a better decision that day when we decided to check out what Bray & Scarff had to offer. We never would’ve dreamed they would offer so much!

The salesman Umesh Vyas was knowledgeable and very helpful. I was fortunate the gas GE stove was in stock, some stores told me up to 90 days!I bought it on a Friday and it was delivered the next Tuesday. Delivery was perfect, they took the old one and hooked the gas stove.I highly recommend them!

Working with Patrick at the fairfax store was effortless. The unit I ordered came in sooner then expected and my client was pleasantly surprised. Delivery team was courteous and professional.

We recently went to Bray and Scarff in Fairfax to find a refrigerator after having been to Best Buy, Lowes and Home Depot. There are so many brands on the market and, if you scour the internet, you will find a mixed bag of reviews. We wanted to talk with someone who actually knew the business. Richard Johnson, the Store Manager, spent over an hour with us explaining the features and the backlog status of the various brands. Richard helped us make the right choice for us. We highly recommend consulting the experts!

Over the weekend my dryer gave out after 10 years. So we decided to to purchase a washer and dryer since we assumed the washer can give out at any moment. After leaving serval appliance store disappointed, we walked into Bray & Scarff and instantly felt a sense of relief. We were greeted by UV, he showed us the wide selection of washer dryers. The process was easy and convenient, 2-Day delivery and installed in 20 minutes. Thanks UV.

Patrick my salesman went above and beyond with his customer service. I live in a condo that requires paperwork to be done prior to delivery.Patrick was able to get all that to my condo and scheduled his install team to come out on Monday . His install team ran into problems as we only had one elevator working because of a power outage but they were so professional and polite.I would recommend Bray & Scraff Fairfax to anyone who needs work done. Best customer service in a long time.

I’ve lived in the area for years and this is my first experience with Bray & Scarff...but it won’t be my last. Umesh (UV) was amazing! He was highly responsive to my inquiry and, once in the showroom, was very low-key-which I appreciated. He gave me the information I needed about the products I considered and then gave me the space I needed to weigh my options and move forward with a purchase. A wonderful experience!

Excellent experience at Bray and Scarff. The staff was extremely knowledgeable about the different products they sell. I will definitely recommend them to everyone in need of appliances. I will be back. Thank you.

Very knowledgeable and helpful staff, who stand behind the appliances they carry. Refreshingly different after trying to find appliances at Lowes.

This is the second time I have used Bray and Scarff. We have been pleased with their services provided both times and will be using them in the future for our next major appliance purchase. The sales people are knowledgeable and friend and not pushy. Very good experience each time I have entered the store.

We had a great experience with Richard! He was knowledgeable, personable, and great sense of humor. Richard pulled selections for us that were within budget, helped us breeze through the financing process, and communicated effectively afterwards as items began arriving for shipment.

OUTSTANDING EXPERIENCE! Once I arrived at the showroom I was immediatly greeted by the showroom manager who took the liberty of escorting me around. Mr. Johnson listened to all my needs and concerns regarding cooktops. Super pleasant and personalable. I look forward to replace my refrigerator, washer & dryer with B&S. Highly recommended location.

Ben and Jeff made the delivery and installation of my new appliance an easy process. They were on time, professional and courteous. These guys will be a big part of why I will use Bray and Scarff again. Their delivery is top notch. Thank you Ben and Jeff!!

Excellent sales staff with all questions answered. Very fair price with delivery and installation. Couldn’t be happier

****UPDATE**** I finally received a response from customer service via email. In the email they accused me of being nasty and stated I hope whatever is going on in your life gets better.Horrible customer service working with the Fairfax store and the manager Richard Johnson. Ordered all new kitchen appliances (refrigerator, double ovens, and dishwasher). Received the refrigerator and dishwasher very quickly. Now, more than 2 months later, we still do not have a working dishwasher. Also, despite multiple attempts, I have not received a response when asking for an estimate on the delivery and installation of our double ovens. I will never work with Bray & Scarff again and will not recommend them.

Had the pleasure of ordering our new GE waser and Dryer from Richard in the Fairfax store. Wonderful guy. If your in the market he is your man! However, I would come back 100% for Jeffrey and Benjamin, our delivery men. They were the real deal, professional, kind, hardworking, pure gentlemen and always made sure they respected our home. Its hard in todays environment and world to find hardworking, dedicated people. Well, I am happy to have had them at our home! These men are welcome to come back and share a meal anytime, that is how much of an impressed left.I hope they are compensated and treated as well as they treat their clients. Bray&Scarf they make you LOOK REAL GOOD..

In March 2021 I purchased a dryer and a refrigerator from the Fairfax Location. I was treated with professional help and advise from the salesman U-V. The delivery of both appliances was done by an expert team. Ben and Jeff were both timely, friendly and courteous during the installation at my town home. I highly recommend the Fairfax location for getting the best appliances, excellent service and flawless delivery.Ms. Wheeler, Centreville Va

One quick phone call and I had a new washer in just a few days. Very professional service with automated updates and paperless invoices. I will definitely use them again.

Umesh from the Fairfax location was a great help with my online purchase. 5 star customer service from him.

Ben and Jeff installed our new Maytag washer and dryer, hauled away our old units and did so without leaving a mark on our walls. Careful, conscientious and pleasant. Good representatives of their company.

We had a great experience at bray and scarff in fairfax! Richard was very knowledgeable and helpful to us as we picked out appliances and made the whole process quick and easy. I would definitely recommend!

Phenomenal customer service. Patrick went above and beyond to help my husband and I find a line of kitchen appliances that fit both our lifestyle and personality.As a local Realtor, I understand the impact COVID has had on appliances, and empathize with delays. Patrick and the Fairfax store were upfront and honest about expectations and timelines. They searched tirelessly to find the products we wanted, and helped me decide the best color to go with (and be patient in doing so!).I am proud to recommend friends, family and clients to Bray & Scarff Fairfax for all their household updates! This has been a truly unsurpassed client experience!

We had a great overall experience. Both Ben and Jeff delivered our washer and they were both FANTASTIC! Extremely careful taking the old machine out and bringing the new machine in. Very professional and I am hoping I get both Ben and Jeff when our dryer arrives!!!To continue, we just had the dryer delivered by Meka and Edox. They were just as friendly and professional as Ben and Jeff. I cant say enough good things about all of the delivery guys we have been fortunate to work with. Great Job Guys!!! Thank You!!!

Patrick at Brae and Scarf did a fantastic job in assisting us in our a new washer and dryer!His professional demeanor, honesty, efficiency and superior knowledge of the product was outstanding on every level!!!!We will definitely call on him again when we need our next household appliance.AJ Maiello

Patrick is AWESOME. He had my best interest in mind in all our commination. Easy to work with and communicate and heard my input and appropriately adjusted to my needs and wants. SO, when you go to Bray & Scarff, ask for Patrick !!

We purchased a refrigerator from Bray and Scarff. The delivery and installation was handled by Meka and Edox. They did a great job, were timely, and had everything completed in no time. I highly recommend Bray and Scarff and will recommend them to my friends. Thank you so much!

Fast delivery. Professional skilled servicemen

When I walked into Bray and Scarff I was totally overwhelmed by all the research I had done online for my new appliances. Richard immediately narrowed things down for me based on my budget and needs. He anticipated my questions before I could even ask them. I walked away feeling very confident about my purchases as well and Richard’s knowledge. I will definitely be back for any future appliance needs!

I wish I could give them 20 stars, the best appliance store and customer support in Northern Virginia.......

Great experience with purchase, delivery, and installation of our new refrigerator. We had a tight space to work with in our kitchen but our delivery guys, Meka and Edoy, were amazing! They were able to maneuver to get our old fridge out and the new one in. They were super friendly and made the whole experience stress free!

Casey from Bray and Scarf in Fairfax did an outstanding job in finding the appliance I needed on short notice. He helped me through each step of the process. The delivery men were prompt and neat and quiet! I had a very good experience during a very difficult appliance breakdown.

We just purchased a refrigerator with help from Richard at the Bray & Scarff location in Fairfax. He listened to our concerns, helped us compare models that had the features we wanted, was honest about everything from product quality and availability to financing, and gave us the time and space we needed to reach decisions. Most importantly, Richard was authentically friendly and reassuring. We are excited for our new refrigerator to arrive later this week and plan to visit Bray & Scarff when we need appliances in the future!

Very knowledgeable about the products. Courteous and friendly. We found a product that exceeded our expectations.

Richard was very helpful and informative. I would purchase from Bray & Scarff again in the future.

My experience with Bray & Scharff was unexpectedly aggravating, and I believe that the company is participating in a large scale scam. I was promised that the delivery fee of $49.99 would be returned to me as a rebate by store employee Marlon Lopez. I purchased a rather expensive appliance. As soon as it was delivered, I submitted the rebate form that I was given. It was returned as undeliverable. I emailed Mr. Lopez who sent me a more current rebate form. I mailed that immediately.When I never heard from the rebate center, I called them. They claimed not to have received the form and it was too late now to send one in unless I could prove that I had sent it in on time, which she explained could only be done if I had the original envelope that the original form was returned in. I had it and was told to mail it to them and I would receive my rebate. Months have gone by and no rebate. I went to the rebate center website to check on my rebate. A warning screen appeared with a number to call. I called that number, and a different number that was on the rebate form, during business hours and was told to call back during business hours.I am convinced that this is an intentional large scale scam. My $49.99 is not the issue here. It is the hundreds, maybe thousands of $49.99 rebates promised by Bray & Scharff fully knowing that they will never be paid. I will never buy anything from Bray & Scharff again, and believe that a store that holds itself out as having PERSONAL ATTENTION Unlike the big national chains, we take the time to understand your needs ..., yet participates in a scam cannot be trusted to provide the honest service or quality appliances they promise.

Patrick’s customer service was top notch. He went above and beyond to me find the features I wanted at a price I could afford....professional and easy to work with. Will see him for my future appliance needs for sure

Terrible experience unfortunately. I wanted to love Bray and Scarff but it has been awful. We bought a GE Profile range in August 2020 that has been broken the entire time we have owned it. We have been trying for months to get the range fixed without success. The range turns off when preheating. We have spent hours calling Bray and Scarff and they have not resolved the issue. I honestly feel we would have gotten better service from a big box store like Home Depot or Lowes. Sad to say, as I always want to support local businesses.

I had a service call today with Bray and Scarff technician Hamid Sedeeghi. He arrived on time, ready to fix my problem with a dishwasher, diagnosed the fix needed, kept me informed on what was happening and did so cheerfully. Unfortunately, the needed parts were not on hand, but were ordered. I was impressed with his knowledge, and efficiency. Altogether a great job.

I contacted Casey and set up an appointment with him. He showed me the brand dishwasher I wanted and did a great job explaining the options. I opted to buy a dishwasher from him and was very pleased with his excellent customer service skills!

Everything about my experience was excellent! From purchase to delivery. Sam was fantastic & a true professional. The delivery with set up to install & haul away of old fridge took only 10 minutes! Jeff & Mike have this down to a fine science. No mess,. You could hardly tell that they had been here at all! I have had my share of nightmares from big box stores in the past, everything from missed deliveries to improper installations. I will use bray & scarf for future purchases.

Friendly knowledgeable sales people who really understand the brands they represent.

Sam Z at Bray and Scarff Fairfax was great. Helped me find the replacement for the washer and dryer that would fit in my small laundry room. Got Maytag since the GE model I was interested in has grown too large. Very happy with Maytag. Delivery was right on time. Price was competitive with other retailers.

Excellent customer service from Richard at the Fairfax store.

No hassle sales experience. Delivery crew was careful and clean. Friendly staff all around. Highly recommend

I just purchased a new washing machine from Bray & Scarff. I love the machine. It is perfect for our needs, and our salesman, Patrick, was wonderfully helpful. Overall a delightful experience!!

30 DAY UPDATE: MASSIVE DISASTERIts been about a month since Bray & Scarff ruined our new home. After sending out 3 teams of incompetent contractors, our laundry room is STILL not functional, AND we are unable to get replies from the B&F team. I urge you: Do NOT believe their bravado saying they want to see this situation rectified, they do not.They have cost us 4 days of work and countless hours on the weekends, not to mention we still have washer and dryer pieces sitting out in the middle of our living room as we wait for someone will reach out to finish the installation. Disappointment is not a word strong enough for this sorry excuse for a luxury brand.Will update as the situation develops as we may be forced to pursue legal action.PS: They offered us a 20% discount (which they will use to pay the contractors who come to fix their own mistake). Its truly bewildering how this brand is even allowed to operate legally.----------Original Review:I wish I could give them 0 stars then take them to court immediately after submitting my review.We just bought a new house and moved in this weekend with out 3 and 2 year olds. We bought a Washer/Dryer combo from B&S weeks ago and had the delivery scheduled for Saturday.The delivery people showed up late but proceeded to install the machines. In the process, one of the technicians tells my father-in-law (who was overseeing the installation) these hoses are known to fail. They still install it and proceed to test the first hose, which immediately fails and sprays water everywhere.No big deal, we mop it up, then he installs a second hose (same model) and re-emphasizes these hoses break all the time and rushes out the door after a brief test.12 hours later, as we are running a load of baby clothes, we hear a water-dripping sound, along with a spray sound. Bracing for the worse, we run into the laundry room and, sure enough, the hose had broken and GALLONS of water filled my floor and were seeping through the floor, down to the basement and into my AC ducts and HVAC unit which is directly below the laundry room.New house, young kids, basement flooded in 2 of water.I call Bray & Scarff, the front desk (Casey) wont hear me out and puts me on hold. Then a sales manager comes to the line saying that its Sunday and theres nothing they can do but someone would call me tomorrow.I ask him do you understand that my house is literally flooded right now? and he condescendingly says theres nothing we can do sir, someone will call you tomorrow.We take pictures, make videos of the damage and begin trying to pump the water out of the basement. Thats when we realized that the water had completely filled out AC system and the ducts themselves were dripping water everywhere and the HVAC unit had shut off.We were able to get another contractor out that same day to open up the ducts and drain the water but now we need a mold specialist to come out, not to mention renovating the entire basement. (who pays for all of this?)And Bray & Scarff? Called me at 8am on Monday, left a voicemail then never called me back. It is now noon on Tuesday and I still havent heard from them although they did send someone who didnt speak a word of English to try and install THE SAME HOSE on my machine yesterday (they didnt call to schedule a time or anything, just send some 3rd party guy over).Today I called their service department, was on hold for 30minutes, never got to speak to a human being at all. No one ever even picked up.Believe me when I say: do NOT trust their it doesnt cost more to get more slogan. It is a blatant lie. From the way we were treated, to the lack of call backs, to the THOUSANDS OF DOLLARS worth of damage they KNOWINGLY caused us.This is not right and we are likely to pursue legal action as we simply cannot afford to fix the house we literally just bought last week.Heartbreaking for my kids and wife to go through something like this after so much excitement regarding the move and this new chapter in our lives.

This is the 3rd time I have purchased an appliance from Bray & Scarff. Specifically, Sam Z at the Fairfax location has gone out of his way to assist me. He is knowledgeable and was incredibly helpful. I know I can always count on him to get me the best deal on a great appliance. Thank you Sam!!!

Patrick was very helpful. I selected all my appliances and ordered and paid for them in no time. The initial dishwasher Id picked out online was no longer available, but he helped me select an even better one that was also cheaper.

Patrick was very knowledgeable and helpful in using his product knowledge to address our needs. He made our selections very easy.

We had our dishwasher break suddenly and had water constantly leaking from it. I messaged Bray and Scarff at night as I was searching for replacement options and I was surprised to get a prompt response from Sam. The next morning I was able to order a new KitchenAid dishwasher (in stock) with all of the preferences I asked for and Sam was able to arrange for delivery the following day. The delivery man was on time, he was very professional and answered all of my questions. I am so grateful to Sam and his team for helping us so quickly! I’ll definitely buy from Bray and Scarff in the future.

I am very pleased with my experience at Bray & Scarff today with Casey as my sales person. He is knowledgeable, friendly, and helpful.

We have been trying to renovate our kitchen for quite sometime. Sam at the Fairfax location has been fantastic with guiding us through this process. We received our appliances yesterday and all went well. We are still in the renovation process, however, we cannot wait to see the final product with our all new appliances. Thank you Sam for making this quite smooth during this pandemic. We will be coming back when we need your help again.

Ive never purchased a dishwasher before. The one that came with my house finally broke and I needed a new one -- fast.I wanted to use a place where I could get the dishwasher model I wanted AND have it installed (with confidence). There are a lot of bad reviews out there from people who got one of the big box stores to do their installation.Sam at Bray & Scarff gave me the best price and I had my new dishwasher delivered and installed within about week -- even during the inventory shortages due to COVID shutting down factories.They made it easy and I got a great price. Ill use them again for other kitchen appliances!

I bought my dishwasher from this place in January 2020 (not even a year). I paid the extra insurance and for professional installation. Now my basement is flooded, there is water dripping from my basement ceiling...ok things happen. I call customer service thinking it would just be a day or 2 for someone to provide service. To my surprise its 3 week! Never again will I purchase from this company. Customer service was not willing to provide confirmation of the appointment and did not escalate to a supervisor. Feeling powerless...buyers beware! They are quick to sell and slow to honor commitments.** Update as of 12/6/2020 **Received a call from one of the store managers, he was able to get someone to confirm that my dishwasher was broken and flooding my basement. Unfortunately for me, they couldnt fix it, its been a few weeks and I have heard ZERO from the manager, the store, or customer service. Ive also sent 2 emails to that generic gmail account that responded to my review...what a joke.** Update as of 12/15/2020 **I have heard nothing from the store manager or repair crew. The dishwasher has been out of service for a month...keep in mind this machine is within warranty and I purchased extra service / warranty through Bray & Scarff. Buyers beware.

The day began with the two-man team arriving as scheduled. The dryer installation was completed in thirty minutes. Professional and friendlyinstallers who worked very well together.

Richard at Bray & Scarff Fairfax was very helpful in selecting appliances, answering our many questions, providing detailed pricing information, demonstrating the product, and setting up delivery/installation. Would shop there again in the future.

Sam Z at the Fairfax store was incredibly helpful, professional and speedy when I phoned looking for a freezer (they are pretty much sold out everywhere and Sam told me he still had a few great ones). He arranged for a quick delivery by a couple of gloved fellows who backed into the driveway, unpacked the freezer, popped it into my garage, waved to me in the window and drove back out in less than ten minutes - superb service at a difficult time. Thank you Sam and team !! Stay safe.

Thank you for the great customer service Richard was awesome!!!!!

Another great experience working with Sam in purchasing a dryer. Sam had helped me selected kitchen appliances two years ago, and each case, he provided expert advice and excellent service. I have recommended Sam to friends without reservation.

We are pleased with the repair service on our Whirlpool electric range. The technician, Hamid Sedeeghi, knew exactly how to fix the problem. We will request him for any future service needs.

We had a very pleasant sales and repair experience. Our salesperson, Jason Turner, was extremely knowledgeable about all his products. He was very helpful in our decision making process among all the possibilities. We purchased a matching GE Cafe microwave and range.Unfortunately, our Cafe microwave died within a month of installation. Although the bureaucratic process to get it replaced was painful, kudos to Debra for staying with it and getting our microwave replaced. We will definitely return to Bray & Scarff and seek Jason’s advice and Debra’s support when we are in the market for appliances. Well done!

Two weeks ago my good friend, Charles, & I just happened to meet up with Andrea on your sales floor. I have NEVER worked with a kitchen designer who was so knowledgeable, patient, creative, thoughtful, curious, helpful, personable, efficient & professional! She gathered all the needs for the new kitchen and within 24 hours was on site ready to measure, ready with ideas, ready with all the background info. we might need. Within the week she had the specs, research & resulting first draft ready for us to review. Andrea VERY MUCH enjoys her job & boy does it show! My friend is still weighing options, but in the meantime I wanted to forward honorable accolades about Andreas work ethic & ability to work closely with a customer!I believe Andrea deserves a raise, too - or at least a spot bonus! :-)Alyscia on the appliance floor & Brian are also fantastic, too!Keep up the good work! :-)

From the salesman at the Fairfax show room to the installers and all of the communication in between- we got outstanding service and beautiful appliances!

Patrick was very helpful in shaping my ideas for new appliances. We had a couple of bumps in the road due to COVID-related supply issues and he helped with new options to make sure our needs were met.

Rodney was very helpful and not at all pushy

We have used this location several times - each time the service provided was excellent! Michael America has been the associate we work with and he covers everything from purchase to installation - he knows his stuff - he is an asset to this company! I highly recommend using this company and asking for Michael America - he is a keeper!

Great customer service.

Had an outstanding experience working with Sam at the Fairfax location in purchasing a new washer. He was extremely helpful and ensured washer was delivered quickly, and followed up to be sure installation was satisfactory. Five plus stars to Sam! Thanks.

Jaime Medrano, Senior Field Measure Tech, arrived on-time and with a great attitude! He was expecting to only measure the refrigerator space (due to a miscommunication in written directions), but was happy to measure all appliances. He was professional, answered my many questions and most importantly, took extra precautions to protect my floors, etc. His job is harder during this time of Covid19, but he came prepared with mask, etc. I appreciated his professional manner.

We brought appliances.. Jerome Peterson is a excellent in sales.

I wanted to recognize the tech who came out to repair our GE Profile stove. Behailu Gashaw did an outstanding job to fix our stove. He explained everything he did when he came on his first visit to diagnose the problem and on his second visit when he repaired the stove. The service department did a great job on finding a part that was backordered. The only complaint I had was that it took about two weeks to get a tech out to diagnose the problem.

Casey made my experience of buying a new refrigerator so easy! TY!

Worked with Sam on getting a new range, range hood, washer and dryer. Coordination was exclusively virtual, but went really well with Sam providing concise recommendations with the supporting rationale. Also, he went out of his way to explain the need for additional adapters/components for the new gas range. Very responsive when a new range hood was needed due to factory damage to the original one.

We are very pleased with the service we’ve received. We are building a house and bought our appliances way too soon. They were very accommodating.The kitchen designer, Andrea, has been extremely helpful. She is always available to help me pick out my kitchen cabinets, the colors, countertop, and tiles. She designed the entire kitchen.

I was very pleased with the excellent service Jerome provided me in your store today. He addressed all of my questions and concerns with patience and professionalism. He offered a boatload of helpful tips in preparation for my purchase. I look forward to finalizing my purchase in the very near future.

Appliance buying was complicated by the pandemic. B&S salesperson Casey was on top of event s and following through until delivery was possible. Delivery guys were on their toes and problem solvers.

Sam was an absolute pleasure to work with. I was in desperate need of a new wall oven, and found one online at Bray and Scarff. I had some questions and started a chat with Sam. Despite it being after hours, Sam still communicated with me, answered my questions, and helped me purchase a wonderful wall oven. Sam remained in contact with me through the entire process, and I couldnt be happier! I attempted to buy a similar oven a few months prior, at one of those Orange colored big box stores(not mentioning any names :-)), and it was a complete disaster. Sam, ill be contacting you soon for a fridge!

My dryer had developed a strange knocking noise. The service tech (Hamid Sedeeghi) arrived on time, quickly assessed the problem and easily fixed it. He was polite and pleasant. I will definitely go back to Bray and Scarff when I need my next appliance!

Great experience with Patrick! I highly recommend Bray & Scarff for any appliances!

Mike America was outstanding in handling all the details of purchase and setup of the new GE Profile refrigerator. The setup team of Joshua and Noel were professional and very efficient, plus being pleasant to work with.

I was extremely happy with my experience at the Fairfax store with Jerome Peterson. He was extremely knowledgeable, answered all my questions and did not pressure us at all. GREAT customer service! He was very responsive to email or phone calls. We then had Cliff/Andre/Enon for our delivery and they were also very courteous and helpful. Bray & Scarff gets a 10 from me!

Bashir Azizi was polite and professional for my dishwasher repair last week. He also was sensitive to my being partially Deaf, he communicated slowly so I could understand what was being done. Thank you.👍

After looking at reviews for purchase and installation of a replacement range hood, we decided to check out Bray and Scarff in Fairfax. We were met with a friendly greeting and soon a sales representative was showing us range hood options. He discussed the differences between the options, and we selected a model to suit our cooking and kitchen configuration requirements. The sales representative explained the delivery and installation process and then wrote up an estimate for the whole package. There wasnt any pressure to buy the range hood immediately, which we liked.Our kitchen configuration specifications led to a discussion on replacing the back splash which was also on our to do list; the new range hood was one inch thicker than the old one and the existing back splash would have to be removed to accommodate the new hood. Bray and Scarff offered the help of their designer to coordinate those efforts.Today the new range hood is in place - the technician arrived on time, the old hood was removed and the new one installed, and I was given a quick explanation on how to use the controls. There was no mess left behind.Im looking forward to firing up the wok tonight and putting the hood to the test.

Casey was great! Knowledgeable, honest, and very kind.

Sam Zamrik was a life saver. Our refrigerator broke in the midst of COVID-19, worst time for replacement. Sam picked up my desperate call and we met him at the Fairfax location to select a refrigerator. Sam was very professional, honest and clear about our limited selection for a quick delivery. We purchased the one that could be delivered the soonest. The refrigerator was delivered 1st thing in the morning. We couldn’t be happier with delivery/installation guys and the refrigerator. We’re so happy with the entire process. Bray and. Scarff came through with flying colors again, as we’d purchased from them before. We’ll be purchasing more appliances from them in the future. Thank you Sam and the delivery/installation guys.

I love the dishwasher I got and Patrick was very helpful.

We worked extensively with Andrea McCornell, the designer to come up with a great design. She took her time, and explained things to us throughout the design process. She was a delight to work with. We eventually selected another contractor, but she made it a really tough decision. She will listen to you and educate you as your go through the design phases.

The sales experience was terrific, my salesman (U V ) was very knowledgeable. I changed a couple of times and again he was very supportive .One of the nicest sales people I have dealt with in a long time.The delivery was also very smooth.

The staff was very knowledgeable about the appliances. There was no problem showing me any of the displays. Im definitely telling a friend whos looking for a range for a rental property!!!

I now have beautiful kitchen counters thanks to the designer, Andrea McCornell, who works in the Fairfax Bray & Scarff. She was essential in helping me choose the counter that would match with my south western tile back splash, and wonderful to work with her. Highly recommend!

We visited recently to get advice on a combination microwave / convection oven. The sales person spent at most 5 minutes talking to us and then walked away when he decided we were not there to buy anything, and telling us he could not help us further without someone coming to measure our space. This is in complete contrast to another high end kitchen store we visited next where the sales person spent a good 20 minutes talking to us, looking up specs, and printing information for us to take home. If we ever decide to remodel our kitchen it will not be with Bray & Scarff.

Sam at the Fairfax Office was great in guiding us through the purchase of or dishwasher, thank you Sam for all what you did for us.