Just got my Outback back from them after 4-weeks due to waiting on a part that was not needed. I originally went in for a front end shake at highway speeds and also had what felt like a steering wheel bind around 40mph that I admittedly felt defeated on after trying to diagnostic for a year or so now. They diagnosed it to be front control arms, ball joints, and bushings (most of which I already replaced and agreed to it anyway in case one of my parts were a lemon). Went ahead with the repair that cost me a little over $1200 after tax and coupon. Then they called and said the tech was worried about a popping noise and wanted to replace the driver side steering knuckle as the pinch bolt wasnt able to get tight enough. It would bring the new total up to $2,045 before tax.Since I have a trip coming up and I am pretty handy with a wrench. (Was working on a friends Jeep and my dads Taurus at the time so I didnt have room to work on my own) I had to take it from them before the final repairs were made so I could get some fluids changed before the trip. While driving home the loud popping noise sounded nothing like a ball joint issue at all. In fact it was due to both upper sway bar link bolts being loose causing the sway bar to bind and basically pop to release the tension a bit. I tightened both links (4-bolt/nuts total) up to spec, and then took it for a test drive and the noise the tech was worried about is gone! So no $800 in parts/labor needed. Also found out he dang near stripped the grade 8 pinch bolt I had. So I went out and grabbed another one and torqued to spec without issue.Now Im going to have to get all the specs for each component the glorified jiffy lube tech touched and double check his work.Also the issue I originally went in for is still there.For a little icing on the cake. They aligned my car after the lower control arms were replaced (required due to a new major suspension component being replaced) and my steering wheel now sits close to the 1 oclock position regardless of what road I drive on.

Busam Subaru is the most honest, trustworthy and reliable dealership experience I have ever had. This is my first Subaru and I will go to Busam Subaru for all future car purchases. From sales to service they cant be beat. Thank you Busam Subaru for making my car purchase so enjoyable.

I made an appointment over the phone for this morning. I told them on the phone and in person about emergency maintenance we had done while on vacation trying to be helpful with the diagnostics. Then I get told that they will not be able to work on my car AFTER showing up for my appointment. I guess if your car breaks down 4 states away you need to have it shipped to this dealership. If not they’ll turn you away for future repairs.Way to be out for your own best interest and not that of your customers. People trust the Subaru name and I thought since the name was on your building I could trust you to help. I was considering buying from this location as it’s closer to my house. I will not buy from this location and neither should you.

I have a 2011 Forester with almost 200,000 miles on it. I can always count on the service department to be timely, honest, thorough, and talk me through exactly what is happening. Not to mention they are consistently the nicest bunch of people, every one of them. I love my Subaru, and I love Busam Subaru!

Great care and customer service. The service advisor Cody was also very helpful. 10/10

8-5-21: Pleased to work with Busam. From beginning to close of sale, their courteous and professional sales staff took excellent care of me. Their being under construction did not deminish their care. Im pleased to recommend Busam to others and I love my 2022 Subaru Outback!Driving Happy!P

Took my sons car in under his 36 thousand mile warranty. They did not help with the problem.We took it to a shop who said look this is what is causing the issue, I said that is under warranty so we will have it fixed. The mechanic at Subaru couldn’t see or find the issue so they kept the car and didn’t do much to help. Now its a huge bill to fix what would have been covered under warranty. This place was really good now I am not so sure. I no longer recommend going here. And they warranty must run out at 33,200 and not 36 thousand. They were just in a hurry to move ya along.

Busan Subaru crew is so helpful and fast on service. It is a very good experience.

I will never make the mistake of going to this dealership for repairs to our car ever again. I do not trust their technicians to be able to accurately diagnose nor fix any issue a vehicle may have. I went for a second opinion after spending thousands on repairs there and to say I am angry is an understatement. But caveat emptor, so it is what it is. I know more now, and I know to avoid them. I recommend others to do the same.

I just wanted to take a minute to rate my recent experience at Busam Subaru! This was a very smooth process from beginning to end. More specifically I would like to give a high praise to my salesman JAMES HENDERSON. I didn’t walk into Busam expecting to leave with 2 brand new cars but the more time I spent talking to James about our current situations the more inclined I became. His knowledge and experiences in auto sales was far superior to that of other salesman we’ve encountered at other local dealerships. His approach was quite relaxed and no pressure at all. After doing my homework and shopping around there’s no other place I would go to besides Busam Subaru. I felt trusted and listened too. The final price was exactly what was negotiated (no hidden surprises). The dealership made the whole process quick and painless. James H. went above & beyond — locating a specific vehicle and staying after hours just to make my birthday dreams come true.

I’ve had two experiences with Busam Subaru. Both were terrible. The first was for a factory recall last winter. Weather was bad on the day of my appointment and I attempted to reschedule. They said the Manager had taken over new appointments and never called me back. The second experience was when we found the car we wanted on the web and went to see it. They wouldn’t let us see the car because we didn’t have an appointment. They can stand around and chat but don’t have time to show a car. In short, they were rude. I’ll never go there again.

These guys absolutely rock! Sure their dealership is under renovations right now, but that didnt stop them from providing excellent customer service and making the process easy and fun. I would highly recommend Busam to anyone looking for a new Subaru ride!

We just purchased a brand new 2021 Crosstrek and this was the easiest purchase weve ever made. The entire process was quick, hassle free and no pressure was felt. Our salesperson Russ Hice was wonderful and went above and beyond to make sure we not only got the vehicle we wanted but that we actually enjoyed the process. Not only did we leave with a new subaru we also left with smiles on our faces! Go see Russ! It will be a completely different car buying process than youre used to!

Had a great time looking here, knowledgeable staff, easy to work with better than some of the larger Subaru dealers in the area. Really worked to get our business. Will recommend this place to friends and family.

Friendly service. Listened to my needs & wants. No high pressured sales. After the sale, I was having issues connecting Andriod Auto, and they spent time helping get me connected.

Worked with Mike, who was knowledgeable and professional and got a good deal on one of their fully loaded Legacy sedans. Would easily do business with Mike and Busam again.

From the very first call with this Subaru dealership to the final signing of my new ownership documents, I was impressed with the over-the-top customer service. And I dont mean just regular good customer service, I mean WOW, these guys are AMAZING kind of customer service! They were willing to get me a great deal, they were knowledgeable with their own product plus the other brand car I was considering. Then they even gave up their lunch hour to accommodate me to sign papers during my lunch hour! Plus, they are just fun and genuine fellas. It was like working with my brothers...the ones I like!

These guys do a good job, not real high pressure on sales.

Service was thorough, prompt, and affordable—even when I was one of the last appointments of the day. Very pleased with the professionalism and performance of the service staff.

I couldn’t have asked for a better experience buying my new Forester! I was only in town visiting family for the weekend, but Kyle and Tyler still managed to find me the perfect fit and quickly get me driving home in my new car! I appreciate how informative, patient, and helpful they were, without ever being pushy. Everyone was super friendly, and Kyle took the time to show me how everything worked in my car plus the service dept. I highly recommend Busam Subaru!!

Low ball on trade-in even with proof of KBB stating it was worth $3,000 to $4,000 more. They tried saying because I had the Costco incentive program, they couldnt give me more for my trade!!!! What!!! Were does incentive mean you can rip me off? Taking my business else where. Bob Rohrman of Fort Wayne, IN.

I dealt with service dept they are horrible and liars. I will never go back and warn anyone from using them! Stinkin crooks

Inventory low. Building is a mess during construction. A real turn off for doing business in my book.

Right after the three year warranty on a 2019, the car starts to break down. Subaru is losing the quality on its cars. Subaru is advancing the technology of thier vehicles too quickly where the three year warranty is no longer adequate for its newer vehicles.

This is the 2nd time I have scheduled an appointment and when I show up on my time Ive been told I have no appointment. Service is good but they have to coordinate better. Seriously!

Great place to get a great car

Everything started out beautifully. Brought my car in on the morning of 4/15/2021 with a schedule for routine service and to fix some things still covered by warranty, including a slow leak on the back window. Showed the service advisor the streaks on the inside, where water was coming through, they offered a loaner car, so I wouldn’t be waiting. Got a call at about 4:45 that the car was ready that same day but that they couldn’t find the leaks, and maybe I could get a video of it since they couldn’t duplicate it. As I told them, it’s not dripping, water is getting in and then coming down the window left and right of center. I figured actively showing them the streaking where the water was coming in was strong enough evidence. Noticed big long streaks on my window when I went back out later that night, assumed it was on the outside from them running water over the car trying to duplicate the problem... nope.... on the inside. Just because they can’t duplicate the problem, doesn’t mean it doesn’t exist or that they were trying to duplicate it in the right way, but more importantly there did get streaking, so I guess they didn’t bother to look. As I said, customer service started out great, but then I got the mansplaining phone call so typical of service departments. It’s a 2019 under warranty so shouldn’t be leaking. My guess is they just didn’t feel like bothering since I’m not paying them. Not sure if I’ll give them a chance to fix it or take it to another dealership and see what scale of mansplaining I get there. As I said, I walked the rep out, showed them exactly the streaking where water was coming in through. Probably the rear break light.... but I’m just a silly woman so what do I know. I did make them a video of the dried streaks, since I usually don’t see them happening.

I had a punctured wheel that was under warranty and they told me that I needed to replace all four wheels because the one wheel was discontinued. So they held my car for 2 weeks without any form of communication. Basically I had to contact them each and every time to get an answer. So in the end instead of resolving my issue which was under warranty, they told me to go elsewhere and put another tire on my car. I didnt feel that I got any service but I got a lot of flack from them.

Great people, very honest and helpful throughout the buying process. Service dept has been great as well. Very good people to deal with!

After speaking with the new car sales manager . I received a email from used car sale about a car that met my criteria. 1 test drive later my son has a good used vehicle low miles one owner no accident that we could afford . From. bunch of nice guys and a friendly sales men .

The people at Busam bent over backwards to make sure that I was comfortable operating my Legacy Limited. The concierge was a great addition to the normal experience.

Awesome friendly staff - thanks Josh for the great customer service and attention. Ill definitely be back!

Went in to look at buying a new Outback, walked in the door and waited for a sales rep. We stood there for quite some time before we were greeted, after explaining that we didn’t know what trim we were looking for the man sent us outside to walk the lot without any guidance on what the different trim packages included. Staff was generally disinterested in selling us a car. We won’t be returning.

First time there and was great.

Gave a good deal compared to other dealers. Good deal on my traid.

Great new look.

They were always courteous and offered us a reasonable deal as a final offer.

I was introduced to Busam Subaru staff in early 2018 when I got some recall work done and Ive never went anywhere else since then. Their team is very professional and knowledgeable and they honor any warranty claims without question, out of the $13,000+ dollars in work Ive had done Ive only had to put out about $1,500 myself, I had bought my car from a certified used car dealership that had left it sit and never serviced it so it ended up having some problems after I purchased it which was the dealerships neglectfulness, no fault of Subaru, but Greg, my service manager at Busam has helped keep my car safe and on the road and treated me very well, and any of the work they do is also backed by a no question 1 year parts warranty so theyve got my full support, I would definitely recommend Busam to anyone.

These folks are amazing!! Finally got my first Subaru. The staff here are amazing. Theyve treated me respect and kindness from day one!!

Been taking my car to service side for almost two years working with Jill, and today I worked with Kyle Dirks on the purchase of my new car. I have to be honest and say the teams at this dealership on both sides are awesome and I would recommend them to family, friends, and foes.

Great experience from the very beginning! I had a wonderful salesman named Kyle who answered all of my questions and showed me how everything worked in the new 2020 Outback! I fell in love with the limited series and ended up with a brand new Outback! They introduced me to the service department and walked me through every step! I would give a 10/10 & I’m pretty picky! Go to Busam Subaru and find out for yourself!

It was chaos. Lots of construction.

Easy to deal with dealership. They dont blow off internet customers like others. Very fair price on car and my less than perfect trade in. Couldnt be happier and was worth driving 4 hours.

The sales rep was friendly, knowledgeable and quick. I would 10/10 recommend Busam Subaru to any friend and family member!

Josh Crank was absolutely wonderful in our car shopping/ buying experience.He made it quick and easy to take the cars we were interested in for a drive. He was informative, helpful, personable, and courteous. Josh put absolutely no pressure on us which I truly appreciated. He was able to negotiate a fair price for the vehicle we wanted as well as for ourtrade-in. I would recommend Busam Subaru and Josh to anyone.

Im very proud to be part of the Busam Subaru family. Our AfterCare visit was awesome. Our car was prepped inside & out. All aspects of the interior knobs, buttons & functions were explained fully. We r not techy peeps but was made to feel empowered. Im so comforted in knowledge, every time I enter my vehicle, if for any reason there would be a car accident, with Subarus technology & many airbags, I would survive & go home. The drivers side is also equipped with airbags for the knees. This is utmost of importance for our family, I have knee replacements. The injury my husband received in his truck, after being hit head-on from a careless driver, possibly couldve been avoided if he had airbags for the knees. Needless to say, this is why we finally have our New Subaru. The truck was totaled. I can rest now every time we enter our vehicle, we r as safe as possible.Sincerely,Dave & Julie (Elliott) Sunderhaus

On Service Dept today for regular maintenance and recall item. Service performed satisfactory and timely. Service personnel great.Have issue with layout of service writing area and pay area. When busy it is impossible to maintain a safe distance during this pandemic. People coming and going through a very congested area. Needs to be reconfigured to address current situation. Not a good experience.

Although I understand that they are under construction and very busy, I couldnt help to notice that every other costumer got in-car explanations and assistance, but the man who had helped me to be Frank seemingly blew me off. That said dont judge the company or business based off of one employees actions.

Went to look at Subaru. The place is being remodeled, so the sales area is very small. Not one person inside working was wearing a mask. When someone helped us he did put on a mask, but the people a few feet away did not. This is really scary with the Covid rates in Cincy area. Didnt buy a car and left.

Wonderful group of people to do business with while buying a car.

Friendly, quick service.

Hassle free and no pressure. I had a good experience with Kyle Dirks.

Never had an experience like this buying a car. Coming from shopping places like carmax, this was a totally different level. Everyone here knows a lot, wants to share a lot, and wants you to make the right choice for you. It was great. Plus I got free stuff like a gas card and free stuff is always nice.

I have been getting my two older Subarus Serviced here for the last year, a 2008 Outback and a 2009 Impreza. with no issues with the service department at all, they are a little backed up at times, but that can happen anywhere; I think they need a bigger service department for the amount of cars they sell.Well I walked in the other day with my son to bring in the 2009 Impreza (my other vehicle was in the shop at a dealership near Kenwood, and I seen a Crosstrek in orange on the lot that just screamed fun. So I looked at it, took it for a test drive, then took my loaner back to my dealer paid around $1000 to fix a start/stop module that should have been under the extended warranty but wasnt. Drove back here and bought the Crosstrek. 30 mpg, more seating room, not as big a trunk but the rear seats do fold down for about the same trunk space as I had. It is orange with leather interior and fun. This car even rides better than my sport sedan I traded in. And way more tech than mine or even the current model of my old car.I was thinking of the Outback, but I really dont need that much room, it is 13 inch longer than the Crosstrek, but I would only need that space 1 or 2 times a year.Steve Tomassetti my salesman took amazingly good care of me and I am very happy with my purchase. I think I spent more time talking about cars and other fun items that I did making this purchase, very easy and painless.I would highly recommend Busam and Steve for your new car purchasing needs.If I need another new car in the future I will be back to see Steve before I go anywhere else.

Best service!

Very good experience. All Bussam dealers have been great to deal with. Been to Nissan and Subaru so far. See for yourself. Wont be disappointed. I promise!!

Ive got an older Forester that had the second airbag recall from the Takata issue, Ive been to Busum in the past for a timing belt at 105k and for the first airbag recall. So I called the dealer to see about getting this taken care of, I was hoping to get a 330 appointment to avoid taking off work, I work at a hospital so its not easy to get time off at the moment. The lady I talked to said they wont do recall related service after 2:30pm. She also said she would have to check with the service techs to make sure they have the part, they were all busy so she said they would call me back. A couple days later, no call, so I called again with the same response from the person I talked to - she needed to check if they had the part, all the techs were busy, shed have them call me back. Ive still not gotten a call from them now that its been two weeks since my first call. So I called Kings Subaru, they got me in later the same week at the time I wanted, drove 5 min further to get there but they finished the job in 45 minutes. One extra star for Busum because theyve given me decent service in the past but Ill be driving the extra five minutes to Kings when I need to go to a dealer going forward. Admittedly thats rare, Im not a great source of income for any dealer but youd think for something as significant as the Takata airbag recall I could at least expect a callback.

Great people always to help me no matter whst iy is or last minute

Took my BRZ in for warranty inspection. Everyone was very helpful.

Covered warranty loaner car was very clean no hassle on any issues and they also smile

I can in to pick up a part I ordered 3 days ago and everyone was very helpful until the man who is in charge of parts came out and was extremely rude. He’s a bigger white male with glasses. If you can don’t deal with him he’s very rude and just shouldn’t be working there. He’s bringing down his whole team at Subaru.

Great place to do business! Highly recommend! Ask for Jerry or Ray

Efficient and easy check in.

Great experience! Love my Subaru!

Only problem was getting a sales rep to approach us but super friendly afterwards

Worked with Kyle and Tyler to get a great deal on a 2021 Subaru Outback. Very little hassle when trying to negotiate a price.

I took my car to the body shop for front bumper and fender damage after someone ran a stop sign. Before i even took my 2015 Forester XT to the shop i felt really comfortable. My first impression with speaking with Chris Hartke was great and knew i was in good hands. I could tell that he genuinely cared about fixing my car and fixing it right. I am someone who like most may worry about taking their vehicle to be serviced by a mechanic or a body shop and have someone take advantage of you...not once did i get this impression. Chris and his crew are old school and do things right to ensure you will be satisfied. I hope i dont ever have to see Chris again (because i dont want my car to need body work done again), but you bet if someone runs a stop sign and hits me i will not hesitate to make an appointment at the body shop. I can only speak on the Body Shop here and not for the dealership or the Service department. thank you again Chris.

Very friendly and helpful. Recommend Josh as a salesperson. Not too pushy. Everyone wearing masks.

Salesman was very courteous and accommodating. Answered all my questions and went out of his way to make the buying experience the best.

I could not be more satisfied and pleased with my experience with Busam Subaru! The level of service, and communication, has been exemplary, and the staff that I have dealt with, have been friendly, informative, and concerned with the customers satisfaction. It is very much like being part of a family! Thanks Busam, and keep up the great work!

Do NOT Trust this Service Department! Incompetent, RUDE, Lying about completed work!!! Dont waste your time of money at this service department. They do not complete the work that their documentation mentions. Since my vehicle was still having issues, I took it to a different dealers service department and they informed me that the work was never completed. Do NOT Trust this Service Department!

Bought a new Forester from here. Dealt with Josh and he made it quick and easy.

Jerry and Dave made car shopping painless! Amazing deal on a used car for my daughter - they made all requested repairs and even filled the gas tank. When Im ready for a new car, Im definitely coming here!!

I love the great and professional service of the staff and mechanics. Ive never been let down in the quality of service or consideration of staff. Its also nice to be able to schedule service online.

I recently got a used 2011 Hyundai Elantra from here. James Conn was the salesperson and he was helpful and friendly. It was a good deal and I really love my car!

I bought two Subaru’s, a 2014 Forester and later traded it in for the 2018 Outback. I’ve been very please with treatment with me on both vehicles. They scheduled service for when I needed. Each time was given a loaner car. And these were always new cars, wow.Presently I’ve follow through with service by Busam. I have been pleased with the way that they have shownpersonal good service with me. Recently I’ve taken my Outback several times and still believe the problem hasn’t been corrected. I’m so disappointed.I’m still wanting to work with them. After all I also paid over $1600 for additional maintenance for 84 month or 75000 miles. I have slightly over 15,000 at this time.

Busam Subaru’s service department has been great to me since I moved here a year ago. They are quick to get my car done, and always know exactly what I need. They are friendly, courteous and love my dog which is always a plus in my mind.

The service has been excellent since day 1, they keep you informed, are very thorough, and honest. They send you reminders and coupons in the mail for any service coming due to help remind you. The waiting lounge is comfortable and accommodating with a coffee/hot chocolate machine and snacks. Our 2019 Impreza is well taken care of by them.

After driving by i stoped to look at a Jeep Wrangler the salesman was new took a test drive then we went in to talk numbers set down he took my information n I told him 2 times I didn’t want my credit ran till we look at the final number of the Jeep I don’t look at payment I want the final out the door number so he comes back with the out the door number and tells me to sign this paper which I didn’t and I told him again I didn’t want my credit ran he said he didn’t below that paper was my credit report didn’t buy the Jeep couldn’t come to a price and I wouldn’t knowing that they ran my credit with out my permission not happy at all about this I would not recommend this dealership to anyone if they would like a little small amount of honest they don’t treat you like a customer just a number and lie the hole time. Not the place I would buy anything from not recommend you to

We have appreciated all the advice and help with our new Subaru Forester Touring. Everyone one we have had contact with at the Busam Subaru dealership has worked with us by being very friendly and helpful, both before and after our purchase. Steve, who handled our acquisition along with Jeff in sales have been extremely helpful and very accommodating and generous with the time they have spent with us in learning about the advanced technology features of our first Subaru. As a footnote, having four canines in our family, we really appreciate the dogs being being welcomed with open arms by everyone at Busam.

Very kind used car sales person who took me out for test drives. Havent bought yet, but very nice to work with.

Very professional and helpful technician only recommending necessary maintenance for my Subaru. Very friendly place with nice waiting room.

When I need service work done. They get it right. Great place. Great employees. Love this Family owned Dealership. I recommend if your looking to purchase a NEW SUBARU. Stop in and see Dave Jones.. He will treat you right..

Great experience in every way except for the finance manager. What an arrogant man. just about ruined the interaction for my wife and I.The rest of the team have been and was awesome!

We had a great experience purchasing 2 vehicles within the last month. Everyone was very willing to help and answer any questions we had. Our salesman Mike Silvati was UNBELIEVABLE!!

I just purchased my second Subaru and I could not be more thrilled. As always, the sales and service departments are top notch. Steve, the salesman, was highly knowledgeable, helpful, and customer oriented. I will be a lifetime customer!

Not a big fan of car dealers in general but Busam is well ahead of most of them. Definitely recommend them for the buying experience. IIm not 100% positive they will sell me every car that I own from now on, but theres a pretty good chance.Was treated very honestly and fairly there.

Mike is a really level headed salesperson. Liked the fact that he didnt seem to patronize me in making my decisions. Ended up buying the 2020 Ascent. 1st time Subaru owners.

Everyone was very nice and extremely helpful!

I just read that Justin doesn’t work there anymore?! He always provided exceptional customer service (not that the other associates didn’t), but he went way above and beyond! I’ll keep taking my car there as long as they continue to treat me right!

Went in for a recall and got stuck with extra charges. Go somewhere else!!!!!!!!!!!!!!!

Great service, I use them anytime I need service on my car. They are affordable and honest I wont use anyone else. And if my car needs to stay there they are give me a reasonable timeline for how long it will be there.Sales are great too, they will work with their customers on pricing without cheating themselves, I understand they have to make money too. And Subaru is the only car I will drive for the rest of my life, safest car on the road I trust the brand.

I recently had my first service on my newly purchased 2016 Crosstreck at Busam Subaru. Very happy with the service, friendly & knowledgeable personnel.

If I could give them 0 stars I would! Dont waste your time or money here!! My Husband and I were thinking of a Subaru since my old SUV was tired. I found this dealership lazy, rude, and has a bad inventory! I was refused a test drive, I had to order a car because they didnt have what we wanted, after they repeatedly promised a deal and incentives they blew us off for 30 days and didnt offer us anything but financing in the end. We did the research on our vehicle and were offered no assistance at all. We gave Busam more than one chance to work with us and they just blew it badly. So we ended up shopping elsewhere. We ended up with a beautiful SUV CROSSOVER for $7,000 dollars less with everything Including Tax and Title out the door I would have had on their Subaru XT Touring Turbo. And the MSRP was $41,000 on both vehicles. Moving on!!

Ask for Warren! I just bought my new Crosstrek from him, and it was truly a good experience (What? Buying a car, a good experience? Really? Yes.). He was warm, honest, knowledgeable, and had a sense of humor to boot that made what is typically a rather stressful time into a really pleasant one. I got a fair deal on a car thats been selling like hotcakes all over the city, never felt pushed or antagonized, and left with just what I wanted. Id definitely go back to Warren in the future.

I stopped into Busam Subaru to check out their SUVs. I wasnt very familiar with their vehicles and had just started my search for a new SUV. I met with sales consultant Steve Tomassetti and we reviewed the features I was interested in a SUV. The Outback appeared to be the best fit for my needs. Steve was very knowledgeable, spent the time necessary to explain all the options, explained the advantages of the Subaru brand and of the Busam dealership. I left the dealership that day without buying a vehicle so I could do some market research. I came back a week later confident that Subaru was my best option. I met with Steve and we picked out the model I wanted which was a Outback Limited XT ( XT has a turbo charged engine). Unfortunately they didnt have the color I wanted in stock but they were able to get one from a dealership in Louisville. When I went in to pick up the vehicle they had a 2020 Forester on the showroom floor that was a demo and they were offering a very good price. I ended up trading in my 2012 Honda Civic and leased that vehicle for my wife. I met a number of Busan Subaru employees during my purchase process from the manager, to the service advisor, concierge, and the lease agent. I can honestly say they all are friendly, caring and want customers to be satisfied. I can say, I wasnt an easy sell, but because of their product and attitude I am satisfied I got two excellent vehicles from a great dealership.

My first visit to Busam Subarus Service Department. I was given a tour of the service and parts departments by Josh. He introduced me to Greg. He was great to work with, the service techs did a great job. So glad to connect with this dealer. Very satisfied with this experience, highly recommend their services.

Purchased an Outback and had an enjoyable experience. Seriously...we actually enjoyed buying a car. Staff was knowledgeable, patient, listened, and went the extra step to find what we were looking for. Hope this car lasts a long time, but would certainly go back in a heartbeat for our next Subaru. Check em out - cant recommend enough.

Traded a car in dec. they sent payment in late so it took on extra finance charges. I have been calling for 3 weeks leaving messages etc. none of the managers call back. Finance guy did call twice but it is now Jan 4 and my account for that vehicle is still open. Managers never answer phone or return calls. I have never in my life had such a hard time doing business with a dealer lot. Never again!

Recently had my new car in for accessories installed and over all I was happy with the service though I had to wait for service when there was four employees and only one other customers. Also had to move my own car to a different parking spot. So room for improvement but nothing horrible. Just small inconveniences that could be avoided.