Very good service quality parts

I’m traveling doing a 12 State Marketing tour for a Fortune 100 company and I need reliability in the companies I go to for parts for the tour vehicle. I believe in supporting the smaller what we have come to label as Mom and Pop businesses before I support the big chain retailers. This is the only way we keep the small companies in business. If your thinking you will get similar service across the country with this brand you are mistaken. The owner/manager gave me this well planned excuse on why he couldn’t take back a brand new two day old ticket item with receipt. This pushes the consumer to the big brand retailers that have a well designed return policy across the board in most cases around the country. I had to drive over an hour back tracking on my route just to take the items back to the original NAPA. How convenient is this for the consumer. Over 60% of small businesses fail because of the mindset of the owner. It’s not the economy or location or competition it’s all about the owner and management. I will no longer support NAPA because of their indivisible franchise policies putting more weight on the corporate stores.

The older gentlemen replaced my wiper in the middle of a 10 inch snow storm!! IF he sees this I will forever be greatful for him getting me back in the road seeing how I still had an hour on a good day back home!!

Very friendly and helpful counter personnel.

Great place for auto parts, always have what I need.

Always helpful and if they dont have the part they will get it

Great community store. Dave and Patty are pleasant to interact with and provide great customer service. The ownership has changed a few times the last few years and is not always as friendly. Do not retire Dave or Patty!

Always friendly and helpful

Always have what I need when I need it. Nice people.

Great people

Great store that seems to have all my automotive needs and friendly staff!! They actually know the business and are very helpful.

Better than any autozone or OReillys. You can get anything there and if you cant then they will send a car from another store so you can get it as fast as possible. Its much cheaper there than any other auto store.

Home town feel easy going famy run parts store. Will go out of their way to make sure you get exactly what you need.

Good people

They did what they could as soon as they could, the girl I worked with was nice enough.

Napa parts.

We had 4 lugs break at the same time on the side of the road an hour from home. The brought them to us on the side of the road. Saved our butts. Thank you so much.

I hit 2 other places before this and struck out. Went here and a woman named Patty was very helpful.

They always have what I need, when I need it.

Great service if they dont have your part they will check with other nappa to help you fin it

Great place with amazing employees and the parts you need

It was very good they took the time to help me on everything Ive lived out here in Ross for 2 years and just found out that there was one back there a NAPA store they need better signage thank you I would rate it a five-star

They had impossible to find parts. Excellent service.

Update: guy sold me the wrong oil filter again. Meanwhile not one employee had on a mask! This place is a joke. Over priced. Never have what i need. And they arent knowledgeable. Staff is old and worn out. They need to catch up with the new cars!

Staff is awesome. Hours are TERRIBLE. Have to drive to Harrison to get anything.

The employees are super friendly and very helpful!

Ok

Great service and knowledgeable staff and if they dont have a part that you need they will order it in in a timely manner. I frequent here for our truck preventive maintenance needs such as fluids and repair parts such hoses etc.

Good place to buy parts knowledgeable and friendly staff with local ownership.

These guys go way above and beyond to help there customers

Grat prices...And cheaper than discount car parts places...Believe it or not it is true. beat Advance, OReillys,and AutoZone on price.

Hours of OperationMon - Fri: 08:00 AM - 06:00 PMSat: 08:00 AM - 05:00 PMSun: 10:30 AM - 03:00 PMThis parts store is great.

It a nice place to go to get the parts that you need

Always get great service!

Always willing to help out on those tough to get parts

Nice people Ive known for 25 years

The service there was great

Great people very helpful and knowledgeable as always

Nice place, friendly people.

The service was friendly and they had the atf +4 I needed, only place in Ross to have it

They know what they are doing

Love this place great employees

Autozone is better.

Fast friendly service!

They have everything you need

Great

Good service

Very helpful.

Always friendly and helpful

Good people!!!

Great place

Good customer service

Frienly,knowledgeable

Helpful and friendly

Great people

See Patty or Dave

Always