Excellent experience with this T-Mobile store. I called ahead, the manager let me know the phone I wanted was in stock.When I got there, a new employee helped me but she got me through my transaction easily and I was in and out of the store with my Pixel 6 in like 19 minutes.Awesome experience, as a newcomer in town but long time T-Mobile user, glad to have this store nearbyI forgot to get their names but theyll know who they are, thank you!Also, I learned that day that some people still buy old school flip phones 🤣🤷🏽‍♂️

Service was excellent. Camisha was extremely knowledgeable and courteous. Couldn’t be happier!

Sprint Customer service and the process for repairs is terrible!!!! I was transferred 5 times with no end in sight. The Corporation could care less!!!

I’ve been a Sprint Customer for 20 years.I don’t get new phones often because of the hassle but Vanessa and I think the other girl was the store manager went out of there way to get me the best deals they could..I am so thankful for there hard work and left there knowing I wasn’t pressured into something I didn’t need.Great people and great service thanks girls.The Fairfield Sprint store is A1

The customer service here is outstanding. Switching from my old carrier was extremely easy. The people here are very informative and they make sure you are prepared to switch. I would recommend this Sprint to any other Sprint in the area. Although they are not a service and repair center anymore. They help you out as much as they can. Which i greatly appreciated. They also saved me money from my old carrier.

Top notch service

I was patient with a new employee as I was trying to set up a kickstarter plan after a hour of not getting it done her supervisor assisted. Got it all ready then was told i can only pay with a credit card, cash isnt an option so I proceeded to leave and go to the sprint in the Trumbull mall they had me in and out within 15 minutes and for 35$ when this location wanted 45$.

This isnt up here to downplay the store at all, I am merely trying to help people avoid the scenario I was in. If you receive information that doesnt seem quite right or are told about a deal that seems too good to be true, ask for written documentation. I took an offer that I was told about for face value and ended up hearing a different set of restrictions once I went to claim said offer. No one knows if it was intentional or not. Case and point, make sure anything from here is written. Staff is super nice though.

Malcolm and his team were incredible in helping us upgrade a phone. They answered every question we had with lightning speed and explained everything thoroughly. He didnt try to upsell us or push for any add ons, visiting this Sprint store was a walk in the park. Took us under 30 seconds to get help once we walked in the door, and less than 45 minutes to get out. Highly recommend this stores staff, its obvious they care and enjoy their jobs.

Always good service usually in and out in 10 minutes they are very helpful

Extremely rude employees who refused to honor a promotion he already offered and approved after the fact. Dishonest and outright aggressive to loyal customers.

They always go above and beyond to solve my issues

This place needs a manager, badly. Its needed a manager for many years. I have been coming here for years, even before they moved from down the road on the corner of S. Benson.Unfortunately, this is the closest Sprint store in the area.I have been in here twice in the last two weeks. BOTH times I watched customers walk out in frustration.The young men working here are all very immature, which borders on just straight unprofessional. One will tell you one thing, and another will tell you something else. They don;t seem educated on what Sprint offers and does not offer.They had two employees working, and some dude with piercings and gauges sitting on a laptop, doing what looked like work, though it didnt look like he worked there. Seemed more like he was hanging out with his friends that worked there.Out of the two that DID work there, one, well call him Hector, was trying to help all 5 people in the store at the same time, which made him sloppy, and he would tell a customer one thing, only to flip flop and say No sorry that was for this other customer! He was like a kid that had too much candy. I felt bad for him, because he was very nice, and seemed to know his stuff, but just had too many balls in the air due to the lack of staff.The other kid, who I assume was a technician just sat there repeating Hey I just got hired to fix things while he stumbled through explaining data plans. Along with helping the 5 customers, poor Hector had to babysit this guy too.I cringe when I have to go to Sprint.

I brought a phone online and went to the mall to get working. The girl who helped me was on social media and did not help me at all. I came here the next day and Josh helped me. I was so grateful for his help! He was friendly and sincerely did all that he could to make sure my problem was resolved.

Great service. Very knowledgeable service and technical support.

Friendly staff. Clean place. They give you advices and answer all your questions.

Great service and a well educated staff

It seems like the workers could careless about What you come in to the store for. Poor selection of accessories. Seemed annoyed whenever you ask a question, especially Sheila who seemed bothered to do her job.

Slow. Dont waste your time going there.

Wont be back.

Great employees