Dan and Gabriel at AutoZone in Fallbrook are definitely the good guys! I have complicated battery situations in my little RV due to a little accident I had. They checked, installed, and put it all back together. No easy task! Costco would only sell me batteries. No help at all.

Excellent, had my parts I needed. Fast service

My husband went into Autozone to have his starter checked. A young lady named Isis was kind enough to come out to our Jeep and not only test it, but also offer to go inside and look up a starter for us. When I went inside, the manager named Alma berated Isis in front us and 3 other customers. I was very taken back as to why a manager would have an employee who is clearly helping clock out and go home with a line of customers waiting to he helped. I could only imagine how this associate feels being being disciplined in front of customers and other associates. Shouldnt this be a private conversation????

Kevin at the Fallbrook, CA location went above and beyond to assist with finding headlights for my vehicle, and actually installing them, too. Very pleasant and helpful.

Mahalo Kevin B. for your helping me get the sensor and to tell me what part I needed. Fast, courteous, professional and friendly service. Put my mind at ease especially after it only ending up being a minor issue with the temperature sensor. Friendly service! Happy customer :-)

Young guy Trent who plays lacrosse really helped me out today. He made me not feel like a lost women in an auto store. He didn’t judge me or treat me like a woman who shouldn’t be there. Even with his fractured finger he helped me by installing my new windshield wiper blades for me. And as a single mother who doesn’t have a man in her life to do all the manly things for her, I truly appreciate it. Thank you Trent!

My Sales Rep Esme was fantastic. She went out of her way to ensure I was helped and satisfied with my visit. Highly recommend utilizing this location for your general needs and ask for Esme!

Super frustrating to always get sent to another location for parts

AutoZone is the place to go for auto parts in Fallbrook. All the parts you need for American and Foreign cars. The people who work there are great making sure a person like me who knows nothing about cars is taken care of before they leave the store. As an example, I went in today looking for help with my daughters front headlight and Dan B., one of the employees helped me replace both of them. Parts, service, and a smile is what makes the AutoZone in Fallbrook the place to go!

Good service and parts required to order or buy from stock in house

Wow! The most helpful staff ever. Not only did they have a battery for me that AAA never has but, an employee, Joan, installed it for me. Its not an easy task on a 77 VW bus, but he did it quickly! Good customer service goes a long way!

They always seem to have what I need for my older Jeep and Dodge truck.

Gabe provided excellent service. I will definitely come back again.

As soon as I walked in the door, friendly Carlos M greeted me and made me feel welcomed. He asked me what I was looking for and showed me exactly where it was. Then, he walked me up to the cash register and finalized the deal. Such a friendly and helpful employee is a great asset to this store. 5 stars awarded only because I can’t give more! Thanks Carlos M! See photo.

So Ive always loved autozone, but I will not be going back after today. I was helped by a young man, Jordan, who was so helpful. But then the manager stepped in to help (Alma at the Fallbrook location). She helped but was so rude! I got home so I could cool off, then called her to tell her she wasnt very nice. She said she wasnt, I said her costumer service isnt very good between being rude AND not accepting a complaint. THEN I hear laughing...I asked if I was on speaker, she laughed and goes yeah haha...I was astonished someone like that was allowed to be manager! I will not be going back and advise you dont either unless you enjoy being ridiculed

. The female behind the counter with glasses was very inexperienced and not helpful at all she did not want to walk out to my car she told me to bring in registration. Then she greets the guy behind me all excited and tells me to have a nice day. I went to O’Reilly’s they came right out to my car and got what I needed in a matter of five minutes the place was well organized the folks were very helpful I recommend O’Reillys over AutoZone any day. Thank you Francisco at O’Reillys you were very helpful

A very friendly staff, compared to a few other locations. Your help and advice is always appreciated :)

Tested battery & alternator for me. Great service!

I was having a difficult time finding the items I needed and Gabriel S. Was professional enough to observe and came to assist me. Much appreciated!

The staff is very knowledgeable! Answered all my questions and helped me with my car issues! The staff is very friendly and positive!

Horrible, they stole a new battery from me. Gave them the wrong battery as a core. by accedent I gave them a new battery from a differant as the çore. The very next business day I got in touch with them, and they would not give me back my new battery in exchange for the real core. First they said that they couldnt, then they went on to tell me that all of the old batterys got picked up on Christmas day, and thats why its not there. Someone took my new battery home is what happened !!! I will never step foot in that place ever again...True Storie..

So my story starts slow. My husband is currently deployed and gave me specific instructions— run his diesel truck once a week to keep the battery and stuff good. Needless to say, I did not do that and I’ve had to call OnStar to jump start it twice now. Finally came to AutoZone to get it replaced. Given that it’s a GMC Diesel vehicle, the technician explained how battery replacement for those are quite tricky and are not done on site due to the amount of work to remove and install the battery. Dan Barns, a member of the management team, saw my dismay and concern and took on the challenge. Not only did he do it without complaints, but he did it in the HEAT. I CANNOT THANK HIM ENOUGH!! I was able to get the battery changed and know learned the hard way—run the truck WEEKLY! Thank you DAN BARNS for helping me out!!

Bought new windshield wipers for my car today and was helped by the manager. She made sure she was giving me the correct wipers for my model. I went out to the parking lot and tried to change out the old with the new but I could not get the old ones off, even after consulting and following the owners manual directions. I went back into the store and asked if anyone could help me and the manager came out and switched the blades for me in a jiffy. Now, THAT was over and beyond what was customary service. Greatly appreciated! I will be a return customer to this store.

Very clean very accessible staff needs a little help but all in all very very helpful

They almost always have the parts that I need at a fair price and the services usually friendly and fast.

Anthony was the gentleman that helped me out to find brake pads and related hardware for 2 different vehicles. Extremely helpful and polite, and helped me find the best deal for my money. Experienced great customer service at this store which hasnt been different than any other time Ive gone here.

Love the customer service at this store! I was having battery problems and Anthony spent well over an hour helping me out! He didn’t quit until my car was up and running! I really appreciate his hard work and determination!

Daniel helped me out when my keys did not want to open my car, he took about 15 minutes, and got it open. He saved me $300 and two hours of wait time. He went above and beyond

They were mean they said that they could not help us with a battery

The parts sales manager Baby was very helpful and made the process of getting my part quick and painless along with the rest of the staff being friendly and helpful

SHARING OUR EXPERIENCE, BABY CAZARES WAS VERY HELPFUL .BABY KNOWS HOW TO HELP A CUSTOMER. BABY IS A PROFESSIONAL IN HER FIELD. BABY SHOWED GOOD CUSTOMER SKILLS. WE WOULD RECOMMEND HER AGAIN .THE MANAGER SHOULD BE SO LUCKY TO HAVE A GREAT EMPLOYEE.

Great customer service and staff!

For parts exelent costumer service needs some improvement.

My husband and I have been customers for 11 years since we moved to Fallbrook. With having a family of 7 and 5 vehicles we are in Auto zone alot. Today was the worst customer service we have ever received from Carlos and another employee. My husband was accused of stealing & he was threatened that our transaction would be canceled that we paid full price for. My husband was screamed at and called out of his name by not ONE but Two employees. The second employee was screaming in my face also. I pray to God that the owners of the store has zero tolerance for a man to scream in a womens face when i was only trying to defuse the situation. My family will never go back and I highly advise other residents of Fallbrook not to shop here either. I hope i will be contacted by the owner.

Rude employees. Also the only store in town to require customers to wear face maks despite the current San Deigo facemask orders only requiring food industry and taxi services to use them them.

The people working there these days are spot on! They totally helped me find what I needed - I know nothing about cars 😬. My friend who is a mechanically gifted car buff does my general car maintenance and goes there 100% of the time to get what he needs. He does lots of auto work and old car restorations so he knows...He says this store is getting better and better- knowledgeable, friendly staff that go above and beyond to help you.

Always great service

Ricardo is one of the best staff there!!! Hes friendly and really helpful! Im going to start shoping here more frequently now that I know him

Always taken care of me. Im self employed and my work truck is my life, so I am always stopping in for parts. They usually have them, worse case itll take two days to get there. Helpful staff. Ricardo the manager takes pride in his job and you can tell with how he interacts with everyone. Ive never had an issue at this location.

Amazing Service, help, and information from the god of thunder himself! I came in for my check engine light being on, and learned alot about the problem which was my catalytic converter, the function of the part and the steps to take to fix it!

The service here absolutely amazing, I dont know anything about cars and everyone was so patient and explained things for me clearly. Then they helped me swap out my old battery and were so sweet. Ill be coming back here for anything I need for my car.

The service here absolutely amazing, I dont know anything about cars and everyone was so patient and explained things for me clearly. Then they helped me swap out my old battery and were so sweet. Ill be coming back here for anything I need for my car.

While my husband and i work on cars often i was and have been disappointed with the customer service recently. Just today my husband went to return oil to be recycled and the person helping him was full of attitude and said the bottles needed to be clean when the oil is returned. even said this was a policy by auto zone . the oil cans did nave oil smeared on them but this often happens when you return used oil to bottles. it was wiped down but diesel oil smears badly, because of the viscosity of it. it was not the instruction what was so bad it was the attitude of the individual working the counter. My husband even offed to carry it back to the oil dump but she snarked and said next time auto zone will not take it.

Awesome

I love this place!!! Like a toy store for men who love their car!! I have a hard time leaving this place without buying something I dont need but I definitely wanted !!!

I went in for a check engine light and I had a employee named Doug Kenner help me he was the most knowledgeable and helpful individual there I really appreciated all the help he gave me I just want to say thanks again Doug for all your help

If you have a car ...this is the place for all your parts needed.to keep it running. No hassel on warranties ...try that at a dealership. Lifetime warranty.

Nice place, need more parts and accessories for Mini Coopers.

I always get phenomenal customer service here! The staff is very helpful and courteous.

Used the free diagnostic tool. got the info on the check engine code but got better advice on youtube on how to fix issue Cheaper too) but they had everything i needed and was able to fix the issue at a reasonable price for parts

Great staff, very knowledgeable, always willing to help. The store can get a bit crowded on weekends but the customer service is outstanding here!

AutoZone they have the parts for you just think you need an oil change maybe you could do it yourself like me oh wow it was so easy thank you AutoZone

Well stocked store in a convenient location on mission road. I didnt care for the companys policy to only honor purchases of $20 or more to receive credit on their rewards card.

Love the guys at this location! Super good and knowledgeable guys and gals!

I love these folks!! They are very professional, very caring, super helpful too!! So happy they are here!!

Great spot for parts

Very good store

Waited in line for approximately 15 minutes just to purchase two sockets.It was Christmas Eve and there were at least six customers in line. I only noticed two people available to help. The young gentleman was only helping one customer from the time I walked in the door to the time that I left with steam coming from my ears.The young woman was doing whatever she could but it seemed that every customer she helped needed assistance outside at their car. It was only after a young man showed up on a skateboard, after spending a few minutes talking to someone behind the batteries, that I was able to make the purchase.To add Insult to Injury, both of the sockets need to be returned.

Great place to go for auto parts if needed the same day

Friendly, honest & super helpful.

Way better then the other shop o something

Sent me home two different times with the wrong pads on two different occasions. You have one job, match part numbers. Fail

Great place to get the parts you need for your ride.

I got a new battery and I know it is a great battery!

AutoZone very good place to get your parts I go there all the time it is a very good well-respected place to get any part you need if they dont have it they will order it thank you for hearing me out

Helpful staff. Knowledgeable. Never too busy.

Manager is extremely rude, came in to rent a tool on Sunday and when I returned the tool monday afternoon the staff was unhelpful full and the manager messed up the return processes and was a complete jerk about it, come to find out he charged me twice for the rental tools . Just a complete joke and no regard for customers. Never going here again.

Sold me the parts for the wrong vehicle. found the right one online on my own

Good advise when you need it, most parts are in stock.

Great staff and reasonable prices but generic selection.

I bought a flex pipe yesterday and when I got home and opened it up the pipe was cut in half. Very disappointed they would sell me a unusable part!

After a frantic search for a car part yesterday - that no dealer had in stock, I tried our local AutoZone in Fallbrook. Ricardo took my call and was so polite and helpful. This was great, but then to my shock you had the part (a lamp assembly). It gets even better though... when I showed up in the evening Ricardo was just off the clock. He helped me anyway getting the part he had set aside. Then he was beyond kind and actually brought his tool box to the parking lot and installed it for me. This, of course, is way beyond great service and not expected, but it is not the first time that we have been treated to excellent customer service. Thank you AutoZone Fallbrook, and especially Ricardo!!!

Loaner tools, good prices, quick in and out.

We are very unhappy right now. My husband was on autozone chat and they let him know we can take our car to an autozone to get it checked because our engine light went on. My husband went inside and a worker told my husband oh the guys outside with the machine to check it. (Not looking for him himself like a good customer service person would do) so my husband goes outside to look for the bald guy they told him about. He only sees one worker talking to someone. My husband tries to ask about it or if he knows where that guy is and that guy gave him attitude and just said I dont know. So my husband goes back in then comes out to wait. A lady pulls up next to us goes inside and comes out with the worker who told my husband to go look outside. That man helped this lady who came after us. Then after helping her he goes back inside (not even apologizing or asking if my husband found the worker) then comes back outside with the machine that some supposed bald guy had. Which I never saw any bald guy go back inside. So he lied to us. He had it the whole time. (And if he didnt lie he sure as hell was rude about the entire thing). So instead of helping my husband he just hands it to him. Thats it. My husbands like oh um where do I put it. The worker says On the bottom. My husband opens the driver door and says where? And he says you need a flashlight on the bottom down there. Wow. Thanks so much worker. So my husband figures it out. And theyre done. They go back inside so he can give my husband the reading. And then my husband was going to purchase things for his breaks. But he decided to just walk right out. That was so rude and thee worst customer service ever. From the no help, to the rude guy outside, to helping another customer who came later before helping us, to lying, to not even really helping when he finally came around to helping us. My husband always goes to the fallbrook autozone for his car parts. Thats the last time were going to that store. Please tell those workers at the Fallbrook store who were there at 7 pm today (2/15/2017) to have waaaaay better customer service. Thank you.

Always great service care never had a problem

They were quick professional took care of my needs got me the right parts and then put it in the car for me wow cant get better than that!

Always helpful when in need zuky is awesome when helping with car parts

Didnt have an oil filter for my 2010 Prius in stock nor any way of determining which oil filter was the right one without waiting in line for an attendant.

Tech knows there stuff.

The worst autozone, never have anything, most of all the service is horrible i will never go there again.

Always good service...

Do not go here I’ve been going here for a couple years and honestly I think ima go to corporate every time I go there I have to return or exchange sumpthing because I am given the wrong information this is embarrassing and I think the company should check to see if even there employees are ASE certified this is the fifth time this month alone honestly embarrassing do not go here

Ive shopped here multiple times over the last 5 years. Always a long wait to check out. Certain employees will go to the back or walk away when there is a line of people waiting to buy products.

It would be nice when you ask for a certain part and they dont give you the wrong one

People will help you

Always willing to help.

Great and knowledgeable staff

They always get it right

Had just what I needed.

Great customer service!!

Fast and knowledgeable.

Always helpful employee

Ya ves omg estas jugan do aver sonde eatas ya plisss

Nice staff

Good people

Helpful guys

Employees are always helpful. Listened to my questions and helped find what I needed

It is an auto part store that they treat you with respect with kindness I recommend them to buy and

Today I was in this place and they helped me find what I needed. All very good work. Keep it up.