Today I visited this location, to buy some items and also exchange few items, the only person work there was the store Manger James, with very angry face, as usual I said hello he didn’t answer, I told him I need to exchange few color and also buy some Moroccanoil products, I go this place for very long time, always they were very welcoming people with professional customer service, but today this guy wasn’t in a good mood, whatever I talk to him friendly, he answered me very rude, is end up I change my mind because his nasty attitude I didn’t buy any of product, the time I was exiting the door he did the las insult to me ( you can not park your car in that spot I can call to report your car I asked him why he said that is a handicap spot I said I have handicap sticker is hanging under mirror, I was shaking and left the store!

They dont have any products for locs. Not a single one. I agree with another comment: Its a cosmetic store and not a hair store.

Fair warning thay do not sell jumbo branding hair. Or any type of hair. It is not a hair store it is a cosmetic or hair supply store if that.

Ryan has the most exclusive customer service Ive ever experienced. 💯 💕

My wife and I were just getting some skin care stuff for her and an absolute gentlemen (can’t remember the name) was super helpful, Courteous, and knowledgeable. He said he was new (because I asked) but I enjoyed the whole experience and it honestly made my day. Also the location was very clean and stocked well!

Tried to post a Yelp review but this place doesnt even have one, and so Im leaving my first Google review ever. Have been to this store twice now, and will not be back because nothing in the store is stocked or labelled correctly, including prices. Items are dusty/dirty and the selection was very random and disorganized. I asked if they have a student discount (verified with fellow students that other CosmoProf locations do) and she said yes, but that it is already included because their prices are so low. That statement makes no sense, and I just felt like I was being swindled and she wanted me to start haggling or something. Save yourself the trouble and just go to Sallys at Seven Corners instead, which is clean, well-stocked, and straightforward.

Love going here to get my hair products and color

The lady with the red short hair was mean for not letting a 7 year old use the restroom after she had been sitting in traffic for half an hour. Maybe it’s their policy but there has to be special circumstances. The other ones were nice but sorry I’m not coming back here

Very unprofessional people!!! I called 20 min before 6pm to get the location instead of answering my question the lady name Avis keep telling me they close 6pm. I hung up the phone & I use my GPS. When I get there was 10min before 6pm. The same lady was standing by the door & with out say hi, she said we close in 5min. I ignore her & walk to the store. I start looking the product I need then Jessica run to the back to the office & turn the light off. I was very shack. Avis standing by the door and keep telling me mam we about to close. I grab & wait for Jessica for checkout because while Avis holding the door the other employee talking Avis. I am very surprised how the store exist with this kinds worker. I will never go again!!!

Been shopping for over a decade and the staff is amazing. Always willing to help. Great promotion

Fun people! Excellent customer service skills! Especially Rosa!

The Ladies at CosmoPro Of of Gallows in Merrifield are fantastic!!!!!!!! They are super helpful and Dana really knows her stuff. I was in a big jam before opening my new salon, and they got everything in needed before the big day. Thank you Ladies!!!!!!!!! Your really came thru for me!!!

I’m done with my beauty school and I’m waiting for taking state board exam next week. So the lady that l think she is the manager is so difficult, l showed her my cosmo prof card and it was expired. I explained for her my situation and l needed stuff for my practical exam. I wanted to get a few bowls, brushes and some sponges. She was so rude and she didn’t accept it. She doesn’t know anything about hair. I don’t know why this kind of unprofessional people work for this kind of places. She always just wants to show off that she is the boss. Sorry for her. They will lose their costumers! Cosmoprof certainly lost me as a client.

Great place to shop, shelves are fully stacked, not like it used to be. Store is very clean and all new staff, very polite and knowledgeable of products, Manager is very good at recommending great products.

Bad service cash register never works. Cashier not aware is sales

Good place, I just wish it was bigger with more options in the store.

Great customer service and great service.

Good products, good service.

Great beauty store

The woman with barely any hair, she was very rude to multiple customers, finding reasons to start arguing and not helping to sort out the problem in a reasonable fashion

The cashier was extremely unhelpful and disrespectful to us, do not come unless you want problems for the most simple things, everything, even a simple return, she wanted a manager to come so useless.

I brought trimmer this week n I want a refund that trimmer but that store manager her Name is TARA in Gallos road, she refuse for return, she was very rude n she misbehave me, I think she dont know how to talk with Costomer, very bad service 👎🏻👎🏻👎🏻

Worst service in the world. Dont go here😱😨

Service very bad