Amazing Selection and Superb customer service

Very helpful staff, lots of options to look at and choose from.

We purchased kitchen backsplash tile from Ideal Tile when we did a full kitchen remodel. The tile ended up being the highlight of the kitchen. The owner took the time to walk us through a tremendous amount of options. It is well worth it to shop at a store with he expertise and patience you find at Ideal Tile with Ali and his wife.

I am terrible at choosing the right materials for renovating, and I am so glad that I chose this store because the staff here insists that you look at a lot of options so that you make the right choice. In the end, I chose one that the staff recommended, and it looks perfect in my kitchen, even though I forgot to bring the samples with me. I told them the names of the cabinets and the counter tops, and they looked them up on the computer. I would recommend always shopping here and bringing your samples with you.

I had a most unfortunate experience with Ideal Tile. The parking lot where they are located is extremely congested, and when I arrived to pick up my 9-year-old son from a class at the neighboring business, the parking lot was at a stand still. Cars were lined up all along the front of the businesses and no one could get by. A yoga class in the same building had just let out and cars were trying to pull out and get by but no one could at that moment. It was a total impasse. Someone pulled out of an Ideal Tile spot right in front of me and my only option was to pull into that space to allow cars to get past me. My son was going to be released from his class at any moment but he didnt have his coat and it was freezing outside and the parking lot was too dangerous for him to walk across alone so I ran inside with his coat to get him and walk him back safely to the car. It took me less than 3 minutes, but when I got back a tow truck had pulled up behind me and was about to tow my car. I asked him to please stop and explained that I had just run in for a moment to collect my son (and explained the exact circumstances) but the tow truck driver said that unless I paid him $25 in cash he wouldnt release my car. I didnt have any cash with me (and again, it was freezing out and it was 6:00 at night so it was dark out ) but he said that unless I went to an ATM right that moment he was going to tow me. I ended up having to run to an ATM across the street, which involved crossing 4 lanes of traffic in the freezing cold (I had to take my son back into the gym and leave him unsupervised while I did this). I later followed up with the manager of Ideal Tile and he informed me that he has a tow truck company on retainer and basically practices predatory towing. I find this type of business practice reprehensible. This is a small community and while I understand he is looking out for his business, he is doing it at the expense of other businesses and the members of his community. I would never shop at this store.

They have a decent selection of tile, but go elsewhere unless you have months to wait. Despite promising me a 10-day turnaround, it took more than a month for my tile to arrive. Each time I called, the staff acted like they had no responsibility for my deliveries, and the warehouse decided (apparently, randomly!) which tile made it onto the weekly truck. Their lack of customer service was appalling.

Good selection and lovely staff. Not the cheapest, but some really unique choices here.

Great selection and great service. Support your local small business owner shop locally.

Way to expensive!!