A guy named Ralph waited on my husband and I after we waiting 1 and a half hours watching him slow-walk two customers through basic transactions. Once we got to him, he messed up our credit application, resulting in another 1 hour of time spent at the store - only to find out at the last moment that he could not actually switch us to Verizon because he forgot to tell us about a step we needed to take with AT&T. A huge fail for Ralph. We literally spent 2.5 hours in the store and were unable to switch our service to Verizon because Ralph didnt know what he was talking about. A manager showed up at the last possible moment and was super apologetic, but clearly this guy should not be left running the store by himself all morning on a Saturday. It was also remarkable that the guy kept telling us what a great multitasker he was and we observed him making mistakes on accounts for three separate customers, including ours, that resulted in obscene amounts of time spent in the store. He also appeared to be enjoying the power of his position in way that was uncomely. When we got home, we realized the guy had actually removed the SIM card from our daughters phone and didnt replace it, leaving it nonfunctional. We had to return to the store hours later and the reps found our SIM Card (which contained our personal data) literally just sitting on a counter. Thankfully, they found it. The whole experience was upsetting, and we will never return to this store.

Maleek (sp?) was very helpful and patient with my requests about ancient flip phones. He helped me out and was kind, courteous and professional. Just wanted to give him a shout out for his efforts…and he has super cool shoes!

Just bought a new phone here.. Store manager Malik is very knowledgeable and helpful. Highly recommend this store!

Andrew the store manager is the best. He is very professional and knowledgeable. My niece came in with an issue with her iPhone 11 and he listen and took care of it. She ended up upgrading to a 12. He explain how to upgrade her cloud so her phone would function correctly, He even help me lower my monthly bill and I ended up upgrading my old phone. If youre looking for professional, knowledgeable and patient customer service, come to this store and ask for Andrew.

If I could give these people zero stars I would. Did an iPhone upgrade in December 2020 that was incorrectly processed by the Verizon representative. She kept the phone instead of giving me the materials and info to return it to Verizon. Long story short, the store never sent the phone in and both the lady and the manager at the time are no longer at the store. Verizon then places a $325 charge for the unreturned phone on my account. After multiple conversations with the new store manager and security camera verification that the store kept the phone, they told me they will not do anything to resolve it and that I have to go through customer service. Mind you, it’s now May and it still hasn’t been resolved. This store has zero accountability and should be closed down. I’ll likely have to go to small claims court to get this resolved. Zero stars, no accountability.

Quality service. Manager gave me a good deal on my new phone, case, and screen protector! Will be returning for future purchases.

Malik was extremely knowledgeable and patient with me purchasing a new phone. He took additional time to make sure all my data was transferred. Quick service and no waiting! Lots of parking.

Andrew was professional and very patient regarding my problem with my phone. He explained everything completely and thoroughly in terms that I understood. He offered to help sync some music and was as nice and courteous as they come. I would come back to Andrew for any other issues I may encounter with my phone.

I will never go back to a Verizon store again. I had a phone issue and this was the only store around that had in store service at this time. They really do go the extra mile to help you out and give you the best deal possible. I dealt with Dillion and Caleb and they both were wonderful. They will have my business from here on out!! Excellent customer service guys!!!

I had a wonderful service yesterday from the reps. Today I went there again to finish my lines issues, and Mr. Malik did his best to make me leave without achieving anything. After lengthy discussion, I left the place to another branch. This guy should be monitored closely، he is lacking customer service personality, experience and attitude.

Open on Sunday for breakfast. I’ve never had pancakes so good new breakfast place for me and my family 💯💯try them out and support small business!!!

Dilan and Derrick were amazing!! They truly went the extra mile in assisting me with my phone service. They were both very knowledgeable and made sure all of my concerns were addressed and resolved. Very impressed with them and will make this location my Verizon store from now on.

I have been coming to this forever and was always taken care of by the old staff (David, Ayana, Jordan and Dilan). I know Ayana and Jordan were no longer a this location so I usually get helped by Dilan or the manager David and was always taken care of. My first time going back to this store since Covid and neither Dilan or David were there. I asked the young gentleman (I believe Caleb) and he said Dilan is off and dont even ask about the manager. I didnt like the service or the way he answered when I asked. Seems like the customer service in this place has gone downhill. I am on a business account with 13 lines and I will be taking my business to another store. I will also be telling my friends, family and other business contacts of this location.

Caleb was a tremendous help at the Farmington store today. He will take excellent care of your cellular needs!

Came here to purchase a new phone for existing line as a gift. The associate that helped me was great however I do not appreciate the HIDDEN $19.95 charge for “Go Setup” for them as an “authorized retailer” to “set up” the phone for me. I DID NOT even have them “set up” the phone as it was a gift. Once I activate with Verizon, I will still have to pay THAT fee as well. I wouldn’t be annoyed if this was explained to me before hand but I don’t appreciate finding out afterwards especially when the phone wasn’t even activated by/in the store. I have purchased phones from Verizon stores and ordered online and have never incurred such a charge. I called the store to question them on this and the associate was not interested in removing the charge or accommodating me in anyway or letting me speak to someone who could help me. There should be signs posted warning of their policy. I basically lost $20 for walking into this store - hey, its $20 bucks but $20 IS $20!. Do yourself a favor and just go to a Verizon store. Also, random side note: while I was in the store, another customer came in to pay her bill (with cash) and was charged $2.00 for using cash. LOL.

Visiting from Baltimore and had a problem with S10 phone not receiving messages...the manager Namon was diligent and unrelenting in solving the problem. You are lucky to have the staff you have at this store.

Caleb did a great job helping me fix my phone and will be coming back to get a new phone here soon.

I would give 10 on 10, names especially was super helpful in resolving the issue and providing awesome customer service

Andrew was quite helpful answering all my questions.

Had a great experience with Caleb, helped me fix my iphone. He was so personable, and will definitely be coming back

I took my Mom directly to the store to clear up her bill. My Daddy had passed away in May and my Mom and I had gone to the store in June to notify them. The man I spoke to then said he would remove my Dads number from the bill. A few days ago I was staying with my Mom so that I could assist her with her bills, among other things. When I got to her Verizon bill, I realized that my Dads number was still on there and for the first time I noticed that there was a third phone number on the bill. So, we went back to the Verizon store and ended up talking to Jordan. Now, if Jordan had been the only one helping us, I would have given 5 stars. He was thoughtful, kind and very patient with us during the entire situation. I say entire situation, because he ended up having to call the head office. I wish I knew the name of the man we all ended up speaking to, because he was rude, condescending and thoughtless. It turns out that the third number was for something called Hum. If you have never heard of this, its a device that you attach to something in your vehicle and its there to provide roadside service, if and when you need it. According to them, my parents had it for over a year. I told Jordan and this other man, that 1. My parents never had such a device and 2. Because they never would have asked for it, because they have a lease vehicle and it automatically comes with roadside assistance. So, after much debating, the man on the phone(acting like he was doing my Mom a GRAND favor), refunded her ONE month back on my Dads number, even though we told them he died in May and my Mom paid for his number for June, July AND August!! THEN, after paying for a device they NEVER received and NEVER used for OVER A YEAR, this man refunded ONE month. So, after actually acknowledging that my Mom shouldnt have paid for my Dads number after he died and acknowledging that she shouldnt have paid for a device she didnt have for over a year, he magnanimously gave her one month for each of THEIR mistakes. So, in conclusion, Jordan gets 5 stars, guy from head office gets 0 stars. I had my Mom pay off her new phone and told her to start looking for a new carrier.

Caleb was great, very helpful and loves his job. Awesome service.

Incompetent manager and employee Malek, do yourself a favor and find another store to go to unless you like rude people and terrible customer service. They only like customers that are buying because they work on commission. This store has changed over the years and not for the better.

Went in with issues to my old phone. Jordan was very helpful. We discussed options and I elected to buy a new phone. He helped getting everything transferred over to my new phone and even helped syncing it to my car. Highly recommend this store and especially Jordan!

Bought the new pixel 4 from here the day it was released. Everything went OK with the salesman but over the next few days I noticed some fog underneath the top section of my screen. I came back to the store and talked to the assistant manager and he told me I had to file a warranty return directly with Verizon. I called Verizon and they said they couldnt process a warranty claim because I was within the 14 day return period and that I should go back to the store and have them swap out the phone.I returned to the store to swap out the phone and explained to the employee that I had already called Verizon and they sent me back to the store. I was then told that Id be charged a restocking fee which I agreed too but more complaints came saying if I tried exchanging my phone it would ruin my trade in. They mentioned itd be easier just to wait until the 14 day return period was over and to file a warranty claim after that. I told them I didnt want a refurbished phone, I wanted a new phone. They assured me that the warranty replacement would be new. On day 15 now, I called Verizon again, and theyre adamant that the replacement I receive wont be new, but instead a refurbished phone.Long story short, stick to corporate stores or just order online.

Rico did a wonderful job!

Stopped in to get my shattered gadget guard replaced before my holiday trip and Namon dropped everything he was doing to help me. His generosity was extravagant and his customer service was top-notch. His big heart, smile and bubbly personality was a true delight. Please ask for Namon the next time you visit this store!

Jeff and his team were extremely attentive, knowledgeable, and helpful. They got me all squared away with a new account and phone, as quickly as possible. This friendly team did a great job! I will continue to come back for all my phone questions and needs. 😊

I purchased a new iPhone 8 today. I worked with Jordan G. The whole experience was smooth and seamless. He explained everything in an easy to understand manner. I would strongly reconsider him.

Cayla, did a great job helping us out today.

Tahnin was such a great help.He took his time out and helped me out to resolve the technical issues I had with my phone. Very calm and friendly. Answered all the questions I needed to know. Great customer service. I love my Verizon service. Keep up the good work.

Great customer service.

After waiting one hour to receive service and three hours of writing up the contract at the 12 mile store we were promised a 250.00 Visa card. We never received it. I called verizon and i have been promised call backs..an open ticket ..resolution and never received this. i have been disconnected and told I would be transferred to rebates. After a 40 min hold I was disconnected again. I called the 12 mile and orchard lk store and they would not help me. Please be careful what they promise you because its not true and they refuse to help when their promises go sideways. I told the manager Dave you are peddling lies to your customers because Verizon will not back you up and he said I am going to hang up now and he did!

Delano was awesome. He listened to what I really wanted and provided me with multiple options and was very patient answering all my questions. Working with him was one of my best Verizon experiences ever. And I have been with Verizon a long time. I will definitely go back to him for future upgrades . Thank you Delaino!!

I would like to give big kudos to Dillon. I had an experience where another person had oversold a phone to my elderly mother and I returned it last may. They told me The process was complete. However they never disconnected Verizon service so she continued to receive bills which I found now that she has been in the hospital for last 2 months. Dillon spent over an hour facilitating a call with the customer care center to ensure it was resolved completely and she was fully refunded. He was professional and kind and totally made up for the egregious behavior of his fellow colleague who not only inappropriately sold a way to complex phone to an elderly woman but then was neglectful in his obligation to make sure it was returned correctly so she was continued to be billed for it which had been causing her terrible distress. He should be ashamed. This store should focus on hiring more employees like Dillon. Having this issue resolved is a huge weight off my shoulders and I owe it to Dillon. I appreciate his quality customer service.

I have never found anyone as knowledgeable of accomidating as the store manager Jeff. He has made the consumer experience enjoyable, memorable, invaluable as I know he is working to meet my objectives and goals in mobile technology. He solves issues in a smooth way making my life less crazy! For this reason, I have followed him for the last 5 years from store to store as well as recommending him

I found this store while visiting from out of town. I was having an issue with my phone GPS not working and was lost on my way out of town. The staff was very friendly and able to help me fix my phone and the staff even came out to help me connect my phone to my rental car. Top notch service. They gave me customer service that is not as common anymore. Thank you.

Kit provided excellent service. Even through he was the only one working and there was a store full of customers he was taking care of everybodys needs. I would definitely recommend this store!

Exceptional service by Tahnin.extremely knowledgeable, very calm and patient. Went above and beyond to help me out to restore my information from my old phone to new phone. I would ask my friends and family to go and see this guy. Great customer service.

It was great overall, the wait was because 2 of the 3 representatives were working together with a customer. otherwise our helper was able to answer our questions effectively and guide us appropriately

Jordan was very helpful and stayed 30 min after closing to help us out and get our phone updated and information transferred over

This was a great experience. Tahnin and Jeff did a great job and made sure I was aware of all deals possible. Thanks for making this a wonderful experience. I would recommend to anyone!

If I could give ZERO STARS I would! Forewarning to all Verizon customers: go to an ACTUAL Verizon coroporate store. Employees at all GoWireless Authorized Verizon Retailers are RUDE and the customer environment is HOSTILE. Repeat: TAKE YOUR BUSINESS ELSEWHERE. Employees are stuck up, will flat out ignore you after making eye contact, NEVER greet you and act as if you know nothing and that they are superior to you. Stores are also is very poor condition with broken displays! I will ALWAYS highly recommend others to stay as far away from these stores as possible!

Went in with a phone issue. After the representative resolved my problem we discussed several options and I ended up with a new phone. Great job and patience with the individual that helped to set up my new device. Very happy.

BEWARE THIS STORE IS HORRIBLE THEY MISLEAD ME AND GAVE WRONG INFORMATION ABOUT RETURNING A PHONE .THEY NEED TRAINING I WISH I COULD CANCEL ALL MY PHONE WITH VERIZON THE PHONE CUSTOMER SERVICE AND STORE SERVICE IS TERRIBLE.AVOID THIS PLACE

Extremely professional.. very knowledgeable.... will buy every phone from Jeff. One of the best experiences. Thank you Jeff for everything!

Shady place. Tricked my grandma into a lot of things. Shame on you for taking advantage of an elderly person! This place is basically like a used car dealership without any of the deals. You are better off going to a corporate store so you at least have some recourse.

Jordan was very helpful and helping me purchase my new Google pixel phone I gave him stars because he worked everything out

I had a great experience at this Verizon location. Kit was knowledgeable and helpful. Will definitely be back the next time I need help with my phones!

Kit customer service was awesome and quick. He is knowledgeable and friendly. I am a repeat customer and I am very happy with the Verizon company.

Tahnin and Jeffery were so helpful and friendly! Thy did my phone update quickly and were very patient when my Apple ID didn’t work. Totally coming back here when I’m due for another upgrade!

Awesome service by Dave the manager. Were having system issues and calmly made it a smooth transaction.

Just bought 2 new phones here from Ayana and Chris. We were very satisfied with the service they provided.We will definitely return to this store.

Thank you David for solving my issues and getting my replacement phone setup.

Dolan is very nice person, he has patience to explain what I want to know, and fix all problems for me

Horrible customer service. Wont give this place business ever again. And nobody else should either.

Unprofessional.. they sold used sim card saying it’s a new sim cad and other customer phone number attached to it. When I went to store they have no clue how it happened and they are not even ready to resolve it.

Thank you David for taking the time and showing me how to use my new phone!

I went in there for a charger.... It took 1hr!! Associates were fighting amongst themselves, I waited 15 minutes for the assistant manager only to have him help someone else and he proceeded to tell the first associate that greeted me how to help me. It was by phone call, then I was promised one thing on the phone only to have a help center associate tell me another..... This was way too much drama for a phone charger. Next time Ill go to another location Ive been treated way better at other locations.

What retailer doesn’t allow for at least 30 days for returns. And then refused a return 3 days after the 14 day limit when everything is still in box and unused. 🙄 All accessories are super over priced anyway. Not worth it.Update: someone calls me to follow up then ghosts me again when I call back 🤦🏾‍♀️

Very friendly environment. I came with a problem on my phone and the sales consultant Tannin helped me fixed the problem super fast. Awesome customer service. highly recommend anyone visit this store

Great service by Tahnin. Very cool personality. Loved to worked with him. Very knowledgeable and patient. Go and see Tahnin if you need any wireless help

I had major issues with the Verizon (go wireless) store in West Bloomfield on Orchard Lake Rd. The manager there, Randy, is a disrespectful lying poor example of a manager. He never once called me about my complaint, even after I went up there and made numerous calls trying to resolve my issue. He lied to me and the Verizon rep who called him to assist me with this matter. She was full aware that he was lying and made an internal report about him. The district manager, Bradley, was extremely helpful in resolving my issue and AJ at the Farmington store on 12 Mile & Orchard was AWESOME!!!!! People, save your money and time and go to AJ. He wont rip you off, lie to your face and disrespect you with your money in his pocket.

Love this location!! I came in for assitance with my phone and Ayana was such a great help! She was very patient and knowledgeable. I would be sure to recommend everyone! Awesome experience!

I had great service and extremely helpful with my situation. Kit helped me get into a new phone and help lower my bill. He was also very patient with me haha!

Last night was the first time Ive gone into a cell phone store where I was the only customer and it felt like it took forever to get out. Went here because phone wasnt turning on, even after installing a new battery and trying everything I could find online. After explaining that, the first thing they ask is if I tried turning it off and turning it back on again. Service rep looks at the phone and, surprise, nothing happens besides the logo appearing and then the phone going dead again. Then the rep asks me a bunch of questions which basically felt like, I dont believe you, so let me ask a bunch of other things. Being customer service, I get it, theres probably a bunch of people who come in and lie about what happened as to why their phone isnt working. But after all that, the rep says he has to call tech support, and they basically go over all the same stuff. Almost verbatim... +1 star for eventually getting around to the problem and replacing the phone which is still under warranty.

Good experience.

Tahnin was such a great help.took his time out to help me out with everything I needed to know. Very calm and knowledgeable.

It was an awesome experience at this Verizon store. The people work there are very friendly and polite. The sales rep Tahnin who helped me out was very knowledgeable and gave me all the options available to choose. I switched over from ATT and got a new phone and Tahnin made sure that I understand everything about my new phone and guided me through all the important features I needed to know about the phone. Great service. I will definitely come back here for my wireless help.

I was not in the market for new phones, but Jordan treated us so well that we purchased 2 new phones and switched service from AT&T to Verizon. So far, my wife and I are happy with this decision.

Came in to upgrade to smartphones for the first time and let me tell you I will never go anywhere else. The manager David took his time did an account analysis got us 3 new smartphones and road side assistance and our bill only went up $10. Will never go anywhere else. Thank you!

They could not fix phone app from crashing tried sell me new phone

Jordan was so helpful in helping me get a new phone and showing me how to use it.Lesley Kutinsky

Horrible experience. The manager completely lied to me about things I purchased. I went to an actual Verizon dealer and they flat out told me this store lied to you. They reported the store. I was charged $40 for a screen protector and $60 for a phone case but was told this was all a bundling fee to buy the phone! When I returned to the store and demanded a return they told every excuse in the book. Another typical snake salesman looking for extra commission.

I visited here and the people on comission did not want me walking out without a new contract. I could not get much help with my phone so I ended up going to Best Buy where they told me about ALL carrier promotions and I ended up switching services.

Angela was amazing, she is a knowledgable and well spoken lady who sells items with honesty and integrity. Many times I have patronec this location but this is my first time dealing with Angela and I must say her humor is great and you can tell Angela tries and succeeds in making this store a place that is comfortable and a place I will patron in the future. Angela also tries to serve her customers with a cheerful and her attention to detail is second to none.---drake moffitt

Tabnin and Jeff were wonderful and patient with my family and I. We got confused with the payment process but they worked to help us understand every step. They were professional and very kind.

Tahnin was completely professional and answered all my questions and demonstrated how to do what he explained.I love Verizon.

Thanin and Jeff were helpful and helped us upgrade our phones. Great service.

I had a wonderful experience at this store.The sales rep Tahnin was very friendly and helpful. I originally came for buying a charge and ended up buying a new Samsung tablet with a great deal.great service being received. Tahnin rocks

Horrible experience. The workers were on their phones the entire time and looked irritated that we were coming into the store. They had no smart watches on display and when we asked about them he said we could go to Best Buy or order them online. Staff was very unhelpful and unprofessional. I would never recommend anyone to visit this location.

Great service from Jeffrey. Thank you so much for all your help.

The service was quick and professional and thats what I like to walk into. The lady jenin was very polite, if I had to give a request on great customer service ask for her

Tahnin did a great job setting me up with an additional line and answered all my questions.

Tahnin he did a great job, very patient and understanding and provided the best service in this store Ive seen

Horrible customer service. No tracking of who is coming in when and take hours together for each customer and did not show any interest to reach out to Verizon to resolve the issue. Dont ever go there.

Dave is the best manager we drive out of our way to see him. Thank you.

Ayana is AMAZING! She helped me troubleshoot some issues with my phone, GREAT place!

Tahnin was great to work with! Very knowlegeable and answered all my questions.

David was a professional. Gave me all my options and ended up with a brand new phone and my bill stayed the same.

Tahnin was a great help with us, very nice and calm, the store has great atmosphere and nice music

Tannin and Jeff were extremely helpful and very professional. I will be my new phone from them in the future.

Thank you David. Excellent customer service.

Im pleased with the service that ayana offered me when I upgraded my phone!

Thanks David for taking care of me and my husband. Really appreciate it.

Thanks David. Very helpful gentleman.

Greatest service ever! Catie rocks! Highly recommend this Verizon Store!!

Jeff is always my go to guy. Very helpful and knowledgable when resolvinging issues.

David the manager always helps me with everything. Need more gentlemen like him working.

Tahnin was very helpful. Great service.