user
Great Lakes Ace
29615 Orchard Lake Rd, Farmington Hills, MI 48334, United States
Appearance
Great Lakes Ace
Comments
Ja
Review №1

Great lakes Ace was the best hardware store Ive been to in a long time. Fully stocked shelves knowledgeable staff clean clear aisles. Willing to go the extra mile to make sure that you get what youre looking for.

Ni
Review №2

Best hardware store in the area! Staff is helpful and friendly and I love how the store is always so clean!

Mr
Review №3

Went here because the item I wanted to purchase stated online that it was available for pickup. It even told you how many was in inventory. Got there and they didnt have ANY!!! WASTE OF TIME!

Sa
Review №4

Clean store . Staff helpful in finding are hardwood needs. Covid safe.

Ch
Review №5

Tired of big box stores.. me to. I go here for common things that I dont have to go to big box store for. I always go here for nuts, bolts, screws, etc.. items harder to find at the other stores. Friendly staff always willing to help and you dont have to hunt them down.

Mi
Review №6

Not all Aces have the same products a little disappointing

An
Review №7

The store has a wide variety of product, great fast and friendly service. Easy to get in and out quickly. I couldn’t believe it when I found a very specific kind and color of spray paint here after stopping at 2 other large home improvement stores. This is my new favorite place to shop.

Ka
Review №8

Staff is always so helpful!!!

Mi
Review №9

Clean store, usually stocked up good for the season. Friendly workers... easy parking

Da
Review №10

Very friendly atmosphere.

Ma
Review №11

Always helpful associates. Way better than the big box stores- especially right now.

Mr
Review №12

Kenya is amazing, she stepped up and checked stock, took our account info, job number info, pulled the product, put it in the back for us, rung it up. I would recommend this location to any and everyone, especially if everyone there is like Kenya.

Us
Review №13

Very friendly staff. Young man by the name of Gibraun helped me find the perfect tools.

Mi
Review №14

Stopped by on the way to my job today to match a chip.Not a store I remember using before, but the helpful hardware man, right?After we waited for two employees to finish their personal conversation at the paint counter.The lady ordered me out of the store for smoking. I wasnt smoking.I put out a cigarette before I entered her store. Completely extinguished. NOT lit.Then the helpful hardware man REFUSED to match the chip!We tried to reason with him.Very often our work requires matching existing colors and your paint people are always so cooperative and respectful.Ive had a customer card for years.Ill never stop here again.Thank-YouMilo

Ka
Review №15

Very helpful staff

El
Review №16

I was just in this store and they allowed customers to shop without a mask. Amazing to me after it is a requirement state wide. Be careful when shopping at this store.

Da
Review №17

Good local place. Not as much selection as the big box stores, and slightly more expensive, but also not as much hassle.

Ga
Review №18

Ordered a grill from Ace.com - it was routed here. We ordered an uncommon (natural gas) model, so it wasnt in stock. Though the automated system generated an automatic rejection of my order after I expressed the desire to wait, Davon was able to comb through all the bureauocracy and get my order in - Many thanks to you Davon!Now I just need the grill...

Ji
Review №19

Nice store but didnt have what I needed.

Ch
Review №20

Local Home Depot was out of stock on a common item, customers werent wearing masks, one employee wasnt wearing a mask. I showed missing items to manager and mentioned lack of masks. He couldnt have cared less but was polite. I went to this Ace. They had exactly what I wanted at a very similar price, plenty of help from workers, followed Covid rules to the letter. Ill be back.

La
Review №21

Great staff, very polite and helpful. Clean, organized store

Da
Review №22

Shout out to the salespeople here - thanks for the great help!

Ja
Review №23

Staff was awesome. Everyone is happy and helpful.

He
Review №24

I keep ACE On my short list to grab things i dont find elsewhere, sometimes you find unique items and solutions not carried by the big box stores.

sh
Review №25

Friendly an informative

Ra
Review №26

Good place to go for everyday household things. Most of everything is available. Very helpful staff. The birds in my backyard love their bird food! Well arranged, easy to find things.

Am
Review №27

Great service. I like going here instead of the bigger stores if possible. Good selection and service.

AN
Review №28

Have everything. Great staff.

Pr
Review №29

Employees should be better trained and know how to work the area or the whole store where they work. Came in today to make some keys and the employee at the key section looked untrained and lacking skills to make the keys and kept telling me I dont think we can copy this key. Funny thing is they did it before why wouldnt it work today. After 15 minutes keys were made and they all work fine. Good idea to have employees trained well before letting them work alone.

Ri
Review №30

This was my second time shopping there, will go back. Store is clean and organized. Both time greated by two young guys, more than willing to help, what a concept. Good job!

Jo
Review №31

Excellent service

Br
Review №32

Outstanding location that is well stocked. Enthusiastic staff that is always helpful whether on phone or in person.

Ti
Review №33

I like to stop here when I need to pick up something quickly and dont feel like doing the whole huge hardware store thing. I can usually find whatever I need. The prices are competitive. Its convenient. I dont think you can go wrong if youre looking for common household goods.

Ch
Review №34

Best selection of specialty bolts, screws etc.

An
Review №35

Everyone was nice. I was acknowledged as soon as I walked inThe store was neat and well

Ji
Review №36

Handy local store, selection is somewhat limited but a decent place.

Pa
Review №37

I like having a hardware store near me when I need things for my home.

La
Review №38

Nice clean store, very well stocked, and big selection! I absolutely love the staff they are all so friendly, knowledgeable, and always willing to help they greet you the second you step foot in the door

Ja
Review №39

Super friendly and knowledgeable staff! Jenn was a great help & fun to talk to. HUGE selection of whatever you could ever need!!

Ja
Review №40

Very helpful

Ri
Review №41

Great Customer Service!

Pa
Review №42

They do window screen repair!

ro
Review №43

My wife tried to return a blower/trimmer combo I bought her but we didnt have receipt. manager all but accused her of stealing it and trying to return. fortunately I scanned my Ace card when I bought it and they were able to see the receipt but nothing like being called a thief. we wont be going back.

da
Review №44

Awesome help at the store and was able to get in and out with what I needed in a very short time. Thanks Ace

Em
Review №45

I like this place the ppl are nice and down to earth.

Ro
Review №46

Went to two of them. The one on Orchard Lake, Excellent Customer Service. The store on Grand River, terrible. No idea whats going on. A waste of my time.

Ja
Review №47

Good selection. Average service.

Ke
Review №48

Friendly and helpful service and a convenient location.

Al
Review №49

Ive been shopping here for years, they have a good selection of items. Hours are a problem. Only open until 7 pm on Saturdays. Thats the day most people need them open later. It is nice that they open at 8 am (9 on Sundays). Only giving four stars due to the short evening hours.

La
Review №50

Close to downtown and well-stocked shelves with Pleasant helpful staff

Lo
Review №51

I love this store because they always have knowledgeable people to help you.

To
Review №52

Happy this place didnt close down, nice local hardware shop.

Je
Review №53

Great friendly employees. Sometimes has items that bigger stores dont have.

D
Review №54

Very good fastener selection. I come here for all sorts of english and metric stuff. This store is smaller so dont expect a huge variety of items. For what they do carry they do a great job.

Ke
Review №55

They usually have any hardware item you need there

Er
Review №56

Love the smallbox hardware feel, that and they give my kid employment. 🤣

Ka
Review №57

Found exactly what I was looking for, and learned that there are beautiful, inexpensive cards at this store for all occasions!

Ga
Review №58

Ok ace hrwe. Was sapposed to get rebate form and was never given it

Jo
Review №59

Good location with helpful friendly staff. A little larger with more selection than the downtown Farmington location.

Ja
Review №60

Staff welcome you and didnt mind helping me.

Ch
Review №61

For a neighborhood hardware store, they have anything you need

Ja
Review №62

Clean / organized store, and great customer service. Will come here more often.

Ez
Review №63

Went for tape and tarp. 10 minute visit and home again. Prices good. Help excellent.

Le
Review №64

Great customer service, reasonably priced. Wished more places are like this.

Be
Review №65

When you walk in the door tell him what you need and youre out in a few minutes

Do
Review №66

Great store. They have everything you need and more. Fair prices too.

Ho
Review №67

Find some great deals here. Staff is very helpful

Al
Review №68

Wide selection, good prices, outstanding staff

De
Review №69

More than helpful. Small store great place.

Ji
Review №70

Great service! It is a wonderful place to go if you actually want help!

Bi
Review №71

Every Ace Hardware Ive ever walked into is always well stocked and the service is second to none

Do
Review №72

It was okay! They didnt have what I was looking for!

Kr
Review №73

Always helpful and kind employees. I could spend a whole day and paycheck here!

Mi
Review №74

Great staff and good selection of stuff.

Gr
Review №75

Very friendly neighborhood hardware. Happy and knowledgable team.

Da
Review №76

Great customer services.

Th
Review №77

Great service

Bi
Review №78

Love

To
Review №79

Has lots of kool things and the service from Mike was very good. TK

Ra
Review №80

Great store and great staff always a good experience when I go in, I just wish they would stay open till 9

To
Review №81

Quick Service. Found fasteners that I could not find at HD. Saved money too. Thnx Ace!!!

da
Review №82

Great place been there for a long time

Ta
Review №83

Helpful and friendly..they finally changed staff👍👍

Ig
Review №84

They have the product I need that Home Depot and Lowes do not carry.

La
Review №85

Great visit. Store clean and well stocked.

an
Review №86

Neighborhood hardware store

Ma
Review №87

Great help. Have what I needed!

Fr
Review №88

Great Service, Selection and People!!!

Jo
Review №89

Helpful staff. Limited selection.

Vi
Review №90

Store is clean. Staff is courteous and helpful.

Pe
Review №91

This is the cleanest friendliest store.

So
Review №92

Small but had what I needed.

Ri
Review №93

Great neighborhood hardware store

Je
Review №94

Theres my car on the right side of photo.

Da
Review №95

My place to get stuff for the house. Friendly staff too.

Je
Review №96

Item was way over priced

Ev
Review №97

Close to house for material

Je
Review №98

Good experience

Ka
Review №99

Brandon is a great help there

Ma
Review №100

Good advice given

Information
27 Photos
100 Comments
4.5 Rating
  • Address:29615 Orchard Lake Rd, Farmington Hills, MI 48334, United States
  • Site:http://greatlakesace.com/
  • Phone:+1 248-851-3083
Categories
  • Hardware store
  • Home improvement store
  • Paint store
  • Tool store
Working hours
  • Monday:8AM–8PM
  • Tuesday:8AM–8PM
  • Wednesday:8AM–8PM
  • Thursday:8AM–7PM
  • Friday:9AM–6PM
  • Saturday:8AM–8PM
  • Sunday:8AM–8PM
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Assembly service:Yes
  • Repair services:Yes
  • Service guarantee:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
Similar organizations