Dear gray haired male employee (manager?) who woke up on the wrong side of bed: we all have feelings, not just you. We all have bad days, not just you. Adults dont like getting yelled at like theyre children. Learn some manners, please.BTW: When you finally helped me you took out the coupon that should have been applied to my purchase so I ended up paying more in addition to enduring your rudeness. Thank you very much.

Staff is always helpful, Im not gonna rate low cuz theyre understaffed sometimes or due to high drug prices the people who work there dont control that. But they do control there attitude helpfulness and compassion and of that they have plenty to spare. 10/10 would shop again

Needed to transfer a prescription & pick up fairly quickly yesterday but didnt have high hopes it could get done. My call was answered right away in the pharmacy by a very friendly lady who was able to get the transfer done in about 30 mins. Yay! When we picked up, we were greeted immediately by another gal who was attentive and very friendly as well. Theres something about going somewhere where there will be a friendly face and demeanor even for a simple transaction. Thank you, Farmington CVS pharmacy staff.

I have had the pleasure of encountering your employee Kelly on 2 recent visits to the Pilot Knob CVS. The first time she helped me check out. She was very friendly, upbeat, and helpful and made sure I used all of the discounts available to me. Today I overheard her talking to another employee. She said she would empty the outside trash bins before the next shift came on because she knows it is hard for them to physically do it. She said we are all family! As I was driving out of the parking lot I saw Kelly empting the trash bins. I took a moment to tell her what a great work ethic she has and said how empressed I was by her. I wanted to make sure she is recognized for the great employee she is. They are hard to find!

I have to call in my prescription but for the last week the only options are for covid testing and vaccinations. I hit “3” like it says for other inquiries and the call drops. I have tried 20 times in the last week. Same thing everytime. I need to refill but literally cannot.

They have had a great deal of turn over there at the store, the people they hire are horribly rude and they are older and should know better. Treated confrontationally today by Tony when I asked him to wait a minute while I gather my things. There wasnt even a single person behind me, so rude and extremely unprofessional. Worst experience in all the years Ive been shopping there.

Warning - DO NOT BUY A GIFT CARD HERE. Or anything for that matter.I literally just purchased a gift card and when the cashier rang it in and attempted to activate it, it came up $0. But the best part - it was too late. They wouldnt refund my transaction. Told me to take it up with the company I just bought the gift card for.I called CVS customer service and was told you most likely got scammed and the card was compromised on our shelf. The best they can do is ask the merchant to cancel the gift card # and hope to get a refund.What a policy. I will literally never buy anything from any CVS ever again.

I have been going to this CVS store and pharmacy since it opened. In my opinion, all the employees and pharmacists are helpful and professional. I highly recommend this store for all your daily needs and medications.

Heinous. Just Heinous. Atrocious. Despicable. On hold for 1 hour 30 minutes. Hung up and called later. On hold for 2 hours 20 minutes. Called front of store. They said pharmacy was busy and would check with them on our prescription and call us back. No call back. Pharmacy staff just chooses not to answer the phone an doesnt care about the customers. A competitor should open next store and put this place out of business.

This was resolved and the staff is not only super friendly and helpful but extremely knowledgeable. Extremely under staffed. Not filling prescriptions correctly, or answering the phone. Expect to wait an hour to days for everything pharmacy related. Very disappointed!

I have been on the phone waiting today. The first time I looked up the sight it was busy. I waited on the phone for 25 minutes. I hung up. Called back when it said it wasnt so busy, waited on the phone for 30 minutes . Hung up. You need to hire more people. This is absolutely not acceptable. You had called me and left a message. One of the messages said I had a prescription to pick up at 936 Willow Rd Northbrook, Illinois. I need to know that this isnt real. Also I had a question about the prescription Im supposed to pick up.Unbelievable!!!

THE WORSE PHARMACY TO GO TO AVOID THIS PLACE!!!!!!! I was a long time customer at the family fresh pharmacy. When they closed i was referred to this location of cvs and has been a horrible experience from day 1. I decided that they were probably busy from them taking on all the family fresh customers and decided to give them another chance. Bad idea .Instead of notifying me that they were out of a prescription and that it was on back order they just plain and simple didnt fill it with out any notice. Never going back there again for anything .

Hope you have unlimited minutes if you call. 25 min on hold. Only started going there bc family Fresh closed. 1st time got my regular 3 scripts was over $70. At old fam fresh was about 25. Found coupons for next time...they didnt sound happy when I told them of price for one of my meds was much less than their price.

Called in prescription yesterday said it would be ready by noon it’s 5 o’clock the next day and it’s still not ready!Sue is amazing and can’t do everything on her own. It’s a crock that my insurance won’t let me get it anywhere else. I can’t believe they’re busy enough that they get this far behind with the terrible customer service. I also can’t believe Sue still works in this high pressure situation!The Voice recognition prescription order system is a joke. And so was the texting program when they tell you to come get your prescription after you’ve already picked it up.You can’t make this stuff up!

New voice system is ridiculous. I tried 6 times to request a refill that I need filled today but the tin voice said it will be ready on July 31 and there was no way to get it to change the pick up day. The damn voice hung up on me 5 times. I have spent 15 minutes on a call that should have lasted 2 minutes tops and it won’t change the pick up date. This happens every time I try to refill a prescription. The voice system is a major failure. Not only is it difficult to navigate but now it’s taken away my privacy because of having to give verbal answers so everyone around me hears me. You need to give customers an option of conversing with a computer generated voice or use the key pad. Your system causes a lot of frustration and anxiety. I hate it and am seriously thinking of moving my prescriptions to a different pharmacy.

I literally was on hold for 45 min waiting for a someone to just answer the phone. No one answered, this was at 5pm, not after hours or on a holiday.Disappointed to say the least

Very poorly staffed. Pharmacist is very unfriendly and ignores customers, like shes in her own world. Drive thru occasionally closed. Long waits to check out in store, usually cant find anyone to check you out. Store stocked with near expiration date OTC items.

Every time Ive been here, everyone has been helpful and friendly. Its just like any other CVS, but the people make it great.

Even though they say they open at 8am I would recommend you plan on them actually opening at 8:15am that way you are not waiting for the casually late arrival of the employee who is supposed to open the store.

In the past 2 months I have had 2 very painful surgical procedures. My surgeon prescribed opioids to manage my pain short term. The first time my husband went to pick up my rx, the pharmacist (Susan or Sue) explained to my husband that they had not filled it because she didn’t believe it was a legitimate prescription. They filled it after I asked my surgeon to call them. The second surgery, my doc prescribed 2 different opioids. Again, (Susan or Sue) deemed my prescriptions unnecessary and called to discuss with an on call doc who has no knowledge of my history. The next day my surgeon called and advised them to fill both prescriptions. By this time my pain was intractable. I have never experienced such incompetency from a pharmacist and I will never again fill another prescription through this pharmacy.

They are always super understaffed. It will normally take more than a half hour even if you call ahead. They are absolutely horrible every time Ive ever gone there.

The pharmacy dept is always behind and the drive thru takes forever. Plan on packing a lunch if you are going to pick up from there cause youll be in line forever.

I have been getting my prescriptions filled there for a few years. I use the app, I try to manage them closely. Even with the effort I put into it, and it is regular and constant, the app gets them messed up. I get things set up on readyflll, then they are not. I have to set them up again. If the prescription needs renewal, the exact same med, same dose, everything the same with just a renewed prescription, I have to go through the process of setting it up again. They dont tell you, so you have to watch it closely or you wont get your meds. Seriously, what a pain! My wife goes to Walgreens, never has these issues. Im switching. Whats the point of going to the same place all the time. If your getting bad customer service, you might as well go through the hassle of switching to a new company. Ive had enough with CVS, they cant seem to get it right.

Don’t fill a prescription here unless you’re ready to wait in line for 20+ minutes

Slowest drive through ever...

Clean and friendly

I went to have a prescription filled while passing a kidney stone so I was in quite a bit of pain. I asked them if they could rush the order and they said they would call me when it was ready. I called them 2 hours later to find out that it had been ready for an hour and a half. They dont seem to care about me or my business so...

This pharmacy is ridiculous! I have had to wait on multiple occasions when there was ample time to fill a prescription before I showed up. They seem VERY disorganized.

Pharmacy pick up is very slow ! I will definitely stick to my target pharmacy

Slow, dont usually have the prescription ready or in stock. One of the guys over the phone was not very polite when I called to check the status of the prescription that I had been waiting for 2 days and it was not the pharmacist. This place can get busy at times.

Poor customer service. Will avoid this place at all cost.

The pharmacy is poorly staffed and unfortunately it is reflecting on their customer service!!!! 20 minute + wait in drive through is outrageous!

Its 7:51... They open at 7 and yet I cant get my son formula .

Awful customer service. Called with a question and the guy literally told me he didnt know and said sorry then hung up. I think his name was Justin or Josh or some j name. I would rather drive six miles to Walgreens

Poorly staffed and overpriced

Doesnt have towels. My butt is wet.

Went above and beyond what was needed to help me with my daughters prescription. .thank you!

Slow process to get a prescription refilled.