Took my Explorer Sport in to get some auto body work done on it. Aldrich did a fantastic job !!! With covid-19 and all the other obstacles we had to jump through trying to get parts for my vehicle they kept me in the loop all the time. Im very happy and satisfied with the work they did on my vehicle!!! I would definitely recommend this establishment to anyone looking to get their vehicle worked on for auto body work.

Picked up my car on June 24th was very happy to get my car back but I did not notice the interior damage that they had caused they have oil in my car I do have pictures these spots were not here before not very happy will not recommend them never use them I dont know why they were in my car in the first place but they were trying to find something to steal it... I need to get $300 of the $800 if not more back so I can get my car properly cleaned... Do not use them they will destroy the interior of your car if they refuse to give me some sort of small amount of refund I will get a hold of a lawyer.

Do not go there shop if you believe in customer-service. I had my rear bumper painted in March of 2017. The paint started peeling May 2017. I asked them to do a redo. This redo only resulted in my car looking worse than when I brought it and. I spoke to The Body Shop manager Mike regarding it and he tried to tell me thats what it looked like when I brought it in. In the pictures clearly show that thats not the case. Near the sensors be completely took off the paint and its chipped in the circular sections as youll be able to see in pictures. I requested to have my money back-and Ill go somewhere else and have a painted correctly they refused and said it was my fault. Ive never experience such horrible service And non communication regarding a repair. The only way you will be treated with respect is if youre doing an insurance claim. I paid cash and felt like I was thrown to the back-burner because I wasnt doing a clean with a good charge out more. The redo was suppose to take 2 days they kept it for 3 and still couldnt get it right.

Amazing job my Dodge caliber looks amazing. Aldrich did it on time and even cleaned the inside. Great work super office staff .its really good to have super people on the phone communication every day with updates. Best place Ive ever had thank you Aldrich

I called them and they were friendly and happy to assist. came in a half hour hooked it up and dropped off flawlessly. I would highly recommend.

I have triple A plus but had no idea im only allowed 4 towels per year. So I called Aldrich they came directly to my house picked up my company truck and took it over to my mechanics. Great service excellent quote I would highly recommend this great local business.

They winched me out of what seemed to be a impossible situation. They guys were smart, efficient I am incredibly great full for them getting my out of the horrible ditch I was in. Thank you! Highly recommend

Got body work done on my truck, truck came back perfect

Wonderful. Helped me out of interesting and embarrassing predicament.. the tow guy was very nice as was the dispatcher!! Would definitely use this service again if in the area and needed

Great service and my car was retuned so fast. I highly recommend using Aldrich!

I was involved in an accident a few months ago and had my car towed to this establishment, they were so helpful and courteous. I couldnt be more thankful for such understanding people and exceptional customer service. They went above and beyond!

Thank you! My car is perfect! Great experience from when I dropped my car off to picking it up..

My dodge charger came back looking like a new car. Shop was very professional and work was done promptly. They matched the paint beautifully and added the tape stripe. The car was completely detailed inside and out! Great job. Best auto body repair I have encountered.

Choose this place because of my insurance carriers network but they did fantastic work. They even were able to get genuine OEM parts in the budget my insurance company allowed.

Excellent job and service

Did an awesome job on getting my truck back and didn’t give me a run around really happy with the service

Very reasonably priced for towing and no delays on arrival. Very friendly and professional staff on the phone and the wrecker driver was very nice well mannered and clean not to mention the truck 👍 Pleasure doing business

Great job and customer service

Incredibly pleased with the work done to my car at Aldrich Auto Body. My car came back looking BRAND new. The staff was very professional, respectful, and attentive. They also made a very good estimate on how long the work would take. I would definitely go back here, and recommend this shop.

Excellent and timely service. Kept us appraised weekly without us having to call them. Car came back looking new and was nicely detailed. Highly recommend.

I cannot say enough about Aldrich Auto Body & Repair! I brought my car in after it had been side swiped and they did an amazing job repairing my car! It looks brand new! The staff were all very helpful, professional and informative. I would highly recommend Aldrich Auto Body & Repair to anyone in need of body work for their vehicle!

Extremely professional on the phone and friendly when you walk in! Came for a quick quote instead was a quick fix in the parking lot & was on my way 5 minutes later! Praise to matt for being super friendly and willing to help a lending hand on the spot, made my day!

Great Customer service, Great work done on my Kia Optima.My car went in for a minor auto accident. Aldrich contacted me, set up a date and they work well with Enterprise rental car so I just dropped the car off and Enterprise picked me up. The best part is, when the car was finished, I was able to leave my rental with Aldrich.I had a couple of dents taken out that were not part of the accident and the price was just as quoted and the work was fantastic.As my car seems to be a magnet for parking lot hit &runs, I will be bringing it back for work and highly recommend them.

These guys are amazing! My accident was very poorly timed and I was in need for my car to get fixed before an international trip I had planned. I explained my situation...Jamie and his guys did what they had to do to make sure I had my car in time. I’m very appreciative and happy with the service & work!

Was involved in a moderate collision (bumper, hood, headlight, fenders) and I chose to send the car here based on overwhelming positive reviews and advice from others.The car was in the shop for about a month, and I was told it was ready to be picked up. I picked it up and drove to a scheduled appointment I couldnt miss, I drove away from Aldrich and instantly had a warning light come on for the headlight and upon closer inspection noticed scratches and other defects all over the other repaired areas. I called right after my appointment since it was close to closing time for the shop and they immediately booked me for the next day which I was happy about. I dropped it off again and showed these defects to a gentleman who was not very customer friendly and seemed to be upset with me pointing out these obvious defects. That aside, the car ended up being shop for another 2.5 weeks and ultimately had to be sent to the dealership to have a new computer installed. After I picked it up the second time, most of the issues I had complained about after the first repair had been addressed and repaired. Unfortunately there are new scratches all along the wheel wells which were not on the car before I dropped it off.All in all I am not at all happy with the quality control as both times the car was supposed to be ready it had obvious defects not present when I dropped off the car despite the damage. Furthermore a 5.5 week repair time seems quite excessive for the damages (not counting the time spent at the dealership). I would give the shop a 2/5 stars if they were not so helpful and informative on the second go around. Giving the shop a 3/5 because during both pick ups the car presented with defects not present on the previous drop off and the original customer service/repair time was below average.I opted to live with the scratches along the wheel wells because I couldnt justify leaving it for a third time and it coming back with another set of scratches somewhere else.

Called after the office was closed, got the answering service and the customer rep had no idea what to do about my issue; she put me on hold while I was explaining the situation to her and never came back. When I called back Dawn answered the phone and was very helpful and called me back with and answer to my concern. Thank you Dawn, you are the best!

Knows what they are doing

Super friendly and easy to work with

Always a job well done with towing

Great people and great quality work!

Great service Quick responseWould use them again...

Angel Aldrich is one of those businessmen that you dont often get to deal with and know that i have seen and dealt with them all. From knowledge and experience to fair and good mannered, you receive it all from Angel. Always working and always dependable Aldrich will take good care of you in both body work or expert towing. Local success story that keeps on building, Fitchburg is lucky to have him as there go to towing company.

I got my brand new truck hit and Aldrich made it look like it’s factory again ! Absolutely amazing job and would use them again. Very professional and great customer service!

Excellent workmanship. I am totally satisfied with the job they did repairing my car which had a head on crash. I found Brian to be a straight up guy to work with. I understand other peoples comments about the front office ladies. They do tend to be on the rude side. Probably related to the owners, and thats how they keep their jobs!

The owners are lovely kind people, and I love the people who worked in actually fixing my car, stellar job!!But the front desk ladies are so RUDE and unfriendly. They gave me attitude when I went to pick up my car. New front desk staff would be great.

Work with me, nice staff

By chance I chose this business when I was in a csr accident. The first place that I went in Sterling said my car was not salvageable. It was totaled. I had it switched to Aldrich and they did an amazing job. Everyone is super friendly here. I would absolutely recommend them.

I have known the owner for at least 15 years, awesome company with great employees, always polite and professional

All purpose tow and recovery company. Big trucks, little trucks and plenty of towing. Impound yard for those special vehicles.

They do very good work and theyre very very considerate

Expensive for such a small town!

Had an excellent experience getting some bodywork done. Great people who were very helpful. Highly Recommended

I called for a quote and they were extremely nice and very professional !

Great service and helpful people who understand thier job doing outstanding quality work.

Experience here was terrible. Beware of Aldrich Auto Body. Ladies in the office are the rudest people I have ever met. VERY unprofessional. Upon arrival of my vehicle, I expressed concerns on my front drivers side tire that had flattened from the accident I was in. Woman ignored me and said it was from the weather. Upon reiteration of my concern, I was assured that the tire would be taken care of. My vehicle is brand new, purchased in April, crashed in early June. It should not be flat, except from the accident. After having my vehicle in the shop until mid July (OVER A MONTH) my tire is still FLAT.

Fantastic work, fantastic serviceNot only did they do a wonderful job repairing my car, they were incredibly professional and fast.

Great guy with top of the line equipment

EXCELLENT SERVICE

One word....AWESOME

Great experience!

They sent an oversized tower to tow my little Ford Fiesta and charged me $195 for overnight storage.

Aldrich did a great job on my car that was rear ended.

They made my dented car beautiful again

Pathetic you can call here and not get a price quote over the phone for something as simple as painting a bumper

Fast and affordable repairs

Over priced!

Wonderful service