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Colonial West Chevrolet of Fitchburg
314 John Fitch Hwy, Fitchburg, MA 01420, United States
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Colonial West Chevrolet of Fitchburg
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Gr
Review №1

I recently bought a 2018 Volt back from a lease, 33K miles. It was so so easy, no games, i feel like I got a great car at a great price,, and they took care of everything, even picking me up from the train station when I came out to pick up the car from Boston. I wasnt intending to buy, only look, and they made me an offer I couldnt refuse. I had my mechanic look at the car yesterday, and he said it had new brakes and everything was perfect. As close to a perfect experience as possible. Thank you, Colonial West!

Ne
Review №2

I was impressed with the team member I spoke to set up the service appointment. This was my second experience with Colonial Chevrolet-West. The service time was exactly what I was told, which was greatly appreciated since I waited in the very clean and comfortable waiting area. Keep up the good work, I will be back for the next service in a few months.

Br
Review №3

Absolutely horrible. Ive tried to schedule recall repairs 4 times with this shop. Each time theyve told me that theyd order the parts and call me back...... Well, theyve never called me back. Then, I went online to their website and scheduled an oil change. Everything went smoothly until I showed up. Apparently, they arent certified to do my oil change! I said that their website allowed me to schedule the work, why? They responded that it was my fault for not including the VIN number! I pointed out that there wasnt anywhere to enter the VIN number!! They said thats too bad, we cant help youIf they knew the year, make, and model of the car then wouldnt a follow up call asking for the VIN *before* the scheduled appointment be a reasonable idea?! Maybe even an apology that they did nothing to try to remedy the situation?This place is the absolute worst. Nonexistent customer service, no empathy, no interest in helping anyone, just miserable people doing the absolute minimum necessary to skate by. Ive gotten better help at literally every garage or dealership Ive ever been to in my entire life. Every. Single. One.Save yourself and just take your business elsewhere. The time spent on the road will be worth the peace of mind and satisfaction youll get from knowing that youve avoided the bump in blood pressure youd get from dealing with the incompetence and apathy youd experience interacting with this bunch of clowns.

An
Review №4

The car has not been fixed. We put the car in because it was pulling to the right. They said they drove and fixed it and it clearly has not been. We asked that they look at it again, and did not even drive it. We have the original mileage and when we picked it up.In addition, when we said it was not, they did not agree. They felt it was aligned, but something else is wrong. The wheel is tight when turned to the left and lose when turned to the right. My tires are uneven after only a small amount of miles.. SOMETHING IS STILL WRONG. Taking it elsewhere.

Jo
Review №5

Five stars! Vinnie, the Sales Advisor, was friendly, courteous, and knowledgeable, answering all my questions clearly and completely! I have always felt comfortable whenever I have been at the dealership, whether it be to lease a vehicle or for service maintenance. Great job!

Br
Review №6

I needed a hard to find part that another dealer told me wasnt available so I decided to give Colonial a try and Im glad I did. Eric in parts went above and beyond to find me exactly what I needed! I Highly recommend this dealer for its great customer service. Go see Eric in parts if you need anything for your Escalade or any other GM part!

Sh
Review №7

Fast and easy process. Ivan was very knowledgeable and great to work with. Thanks!

Ke
Review №8

I was on the app for service, I had some questions and Shelley reached out to me! She addressed all my concerns got me in for service! Confirmed my appointment! And afterwords called to make sure that everything went OK for me! I can’t say enough about the service at Colonial West Chevrolet I recommend them highly! Thank you Shelley for all your help I will certainly be back!

An
Review №9

Bill McMahon and General Manager, Jeff are great!We had some problems with a new truck we bought in April but Bill and Jeff were able and happy to help us with all issues. Working with them was extremely easy.

Ch
Review №10

Took in my corvette for service did a fantastic job as always.the other day went with it out on the mohawk trail and it ran perfectly. met some people out on the trail who liked my vette the man asked where I had it serviced I told him colonial west chevy in Fitchburg, Ma.and told him that they do a great job and are extremely personable,Told him to ask for Edison who is in charge and a great representative for the dealership.

Ka
Review №11

My three year old Silverado with 45k miles wouldn’t crank/start, so I had it towed in. Colonial West and my service writer Jackie did a great job keeping me informed on the progress of my repair. The diagnosis and replacement of my starter was covered 100% with my extended warranty. I am happy with the service I received.

jo
Review №12

Colonial is always friendly, there service department is always kind courteous and treats me with respect. They always look out for the customers concerns and needs to the vehicle. I will continue to go because they are amazing people over there at colonial chevy.. top notch service

Ch
Review №13

I walked in anxiously to look at new cars. I found my car the second I walked in. All the staff have amazing happy go lucky attitudes. They are honest and do their best to make you comfortable and get you a good deal!! Definitely recommend 100%

Sh
Review №14

I started my beautiful Monday morning off at Colonial West! Had to go and order a new part for my new vehicle I bought at Colonial. The service was great! Coffee is delicious! Deals this month are unbelievable!! Vehicles are to die for! My Monday was an amazing day here at Colonial West!!

Je
Review №15

I recently purchased a 2015 Chevy Silverado. First thing was very pushy sales team. Second the truck had tires that barely passed the first inspection and I asked for new tires before purchasing the truck and was basically laughed at for wanting a fresh set of tires rather than tires that were on their very last leg. I wanted the truck so I purchased it anyways. Upon picking up the truck they did a great job cleaning the exterior of the truck but after I got home there were crumbs of food and small wrapper pieces all over the floor behind the seat. Website advertised as smoke free truck but found a burn mark on the seat. After two days of having the truck the belt started squealing every morning I started it. Set up an appointment and had to inconvenience myself to bring it in to have it fixed. Was called at 9:30 the morning after stating the truck was done and that the belt was dirty, so they cleaned it and that fixed it. I asked if the belt tensioner was inspected, I was told all pulleys and tensioner were inspected and were all in good working condition. I reluctantly picked up the truck that evening and sure enough the following morning when I started the truck the belt was squealing again! So once more I had to make an appointment, inconvenience myself and be with out my vehicle for another day. Received the call that afternoon that the belt tensioner was bad and had been replaced. If only that could have been replaced the first time it would have saved both me and the dealership time and the dealership money for having to take the truck in twice. I respectfully voiced my frustration and displeasure and the dealership, not only during the service but also during the sale (tires), has never done anything to earn my business again.

Ib
Review №16

Bill was an absolute pleasure to work with. He made my experience easy, stress free, and I got the Trailboss that I have been wanting for a while. I never felt pressured and I appreciate that. I will definitely be sending friends and family his way. The dealership overall was also great to deal with. Carlos was great with the financial questions that he answered. And the other sales associates were very polite. Thank you everyone at Colonial West! Happy Holidays!

Mi
Review №17

Havent purchased a vehicle there but I use them religiously for service. Have never been disappointed in the work thats been done no matter what type of vehicle is there or what kind of work being performed. Would definitely use them to repair your vehicle

Ke
Review №18

The absolute quickest vehicle purchase! No pressure sales, quick paperwork, delivered that afternoon. I needed a new service truck immediately and colonial-west delivered.

St
Review №19

It was very easy, laid back, and everyone was great.

Sh
Review №20

The problem my car experiencing was diagnosed in the time allotted, I was given two options on the solution. I am extremely pleased that not only was my problem solved, but everyone at the dealership was extremely kind and attentive and the service tech was highly skilled.

Ke
Review №21

Waiting room was nice waiting for vehicle inspection sticker

jo
Review №22

I think you should take the BIDEN signage down..

Je
Review №23

Bill was great to work with! He helped make our out-of-state truck buying experience easy and efficient.

Do
Review №24

Great! They gave me an appointment dropped off Tahoe they call when completed no problem that’s the way it should work 👍

As
Review №25

Beware!!! If I could give no stars I would. Raffael doesn’t know his job Carlos and Gino very unprofessional. Those three made false statements about what was added into the financing for accessories. Raffael kept leading us on then finally tried lying his way out of it that’s when I spoke to Gino who was SO UNPROFESSIONAL making rude comments and remarks thought the situation was funny. He was trying to stand up for the “sale rep” and say we were in the wrong that we were aware. The vehicles check engine light came on two days after bringing it home smh

Ro
Review №26

I would not go back! Went in for a lube,oil, filter & rotation special--after over 2 hours went into service advisors area to get status--was told I needed 4 tires, new radiator, ball joints, transmission cooling line, wheel alignment, etc. I purchased it new in 2015, keep up with all maintenance--havent put an ounce of coolant into the radiator or fluid into the transmission since new, tires are not in need of replacement(had one slow leak which they did not fix as asked to). I rotate my tires periodically, have approximately 30,000 mile on them, truck inspected a few months ago and passed(no loose ball joints noted). Vehicle has 83,000 miles on it(mostly highway) and is in perfect condition(inspected myself after service and no leaks noted--no fluid loss. It should be noted I usually do my own maintenance and repair but sometimes ship it out during the winter)). I plan to send a complaint letter to the atty generals office--dont want shop to take advantage of other unsuspecting seniors with this kind of unneeded repairs(they wanted $3760.00).

Ro
Review №27

Rafael was extremely helpful and polite,he went above and beyond to help me out

Aj
Review №28

Excellent service and customer satisfaction

Pi
Review №29

Just bought a used one owner leased 2018 AWD Chevy Trax with low miles the other day.After making a inquiry online the sales manager John was very prompt and courteous to answer my questions and a cash offer. I arrived at my appointment and met the sales Representative Vinnie who was professional and helpful, reviewing the car exterior / interior and motor as well car functions.Took the Trax for a quick test drive, was very impressed on its handling and had me sold.Only remark would say is I wish more time was spent making sure I understood all the car functions, how they work and program being all computerized.Bill of Sale all handled very professional and courteous as well on time appointment home delivery of the car.One thing they could have done which would be over the top is have the vehicle come delivered with a full take a gas without charging the customer for it, as I payed to have the car filled before delivery. The car did have roughly a half tank of gas at the purchase and that kind of detail service goes a long way.I look forward to building a trusting relationship with Colonial West in the future with car sales and maintenance; trust they will deliver remarkable service in both departments as I expect nothing less in this area.Thx again Colonial West Fitchburg - I hope to enjoy my purchase for years to come.

Ja
Review №30

Very professional and punctual. I was very pleased.

Ka
Review №31

The sales gentlemen were great .they were very easy to talk to down to earth and were able to get me everything I wanted. when we showed up we chose from a variety of vehicles and found the perfect one for us at a great price

Mi
Review №32

Quick and courteous service staff.

Ke
Review №33

Seamless transaction. Always a great experience here.

gl
Review №34

Professional and fast, NO hassle and the best deal in town with no delay. The attention to detail, and discipline of all the staff superb!

Ro
Review №35

Great experience like always!

Ad
Review №36

They have a wide selection with great staff

Je
Review №37

Great staff and called me before fixing the problem

Ke
Review №38

I will never buy another chevy again given the performance and the coverage on what was obviously a factory issue with a transmission. Following the service I immediately traded the truck in for another brand.

Rh
Review №39

I experienced a good customer service. Everyone was laughing, but working hard. It was a good environment. More importantly, my car was fixed! I have no complaints for my recent service here at Colonial Chevy

Le
Review №40

I would recommend Ivan Took care of me as I was his own brother Lead me to a truck that I have fallen in love thank you Ivan

ja
Review №41

BUYER BEWARE!!!!! This dealerships sole purpose is to make money at any cost to the customer. I bought a truck from them that has metal in the fuel system. The truck is a 2015 Silverado 2500 diesel, vin#1GC1KWE82FF117925. They took the truck back 7 days after purchase when I found metal in the fuel system due to a failing fuel pump, a $10,000 repair on this diesel truck. They would not fix the truck or give me my money back, instead they forced me to buy my trade in back from them and charged fees on top of it. The truck with the bad fuel system is currently for sale on their lot after they learned it has a mechanical issue. Jeff the general manger is unprofessional, disrespectful, amoral, vile, crude and a prime example of the worst in the car sales industry. Stay away from this dealer at all costs.

El
Review №42

I was extremely frustrated. I made an appointment for 11:00 a.m. I dropped my car off and came back at 2:30. My car had not even been brought in yet. I had to wait even though I had made an appointment. I was extremely dissatisfied by this. I do not understand what the point of making an appointment is if the car is not going to be serviced at the appointment time. This is completely unacceptable.

We
Review №43

I brought my car in for service and they had everything done in under 2 hours. Fast and good.

Mi
Review №44

RUDE and aggressive. I dont know if this is how theyre trained to behave when you ask too many questions or simply misunderstand something, but this was by far the most bizarre experience Ive ever had with a dealership. If you can avoid them, then please do.

Er
Review №45

From the day I brought my Traverse, the service from this dealership to the service department has been excellent. Even thru the covid-19 situation, I feel that 5 stars doesnt do this Dealership justice

Da
Review №46

Tremendous service department resulted in me buying a new Chevrolet ZR2 at this dealership. They take great care of my C5 and they go above and beyond. Chris rocks!

mi
Review №47

Listened to my problem found the problem and got my truck back in timley manner

Aa
Review №48

I had woke up on my wedding day w a dead battery ! I called and spoke with Chris in service he first told me he was booked and couldnt fit me in then ended up making time to fit me in ! It took them 15 minutes to replace my battery and get me on my way thanks again to Chris and team for the great customer experience!

An
Review №49

We purchased a vehicle from them today and were pleased with the experience. This was definitely our best experience with a car dealership. Everything was done with ease and I felt no pressure from our sales associate. Our sales associates name is Ivan. Ask for him if you happen to shop there.

Ke
Review №50

The service department completed my truck in record time and was extremely friendly throughout the transaction. Unfortunately I did not purchase my truck through Colonial, but their service may be the reason I purchase my wifes new vehicle and my next truck here.

Th
Review №51

The salesman didn’t do anything I had to keep calling checking in see what I had to do next and when it would be ready. Then they said vehicle is ready. So I drove up there to pick it up waited for little more then two hours then get in the truck their”detailing” crew scuffed up the trim on the inside of the truck. There was scratches on the exterior of the truck that where not there before. Pay 50,000$ for a vehicle and it is already scratched up

Re
Review №52

Ivan was my salesperson. He did an outstanding job making sure I got into a vehicle I liked and that I could easily afford. He was very knowledgeable and polite.

Ty
Review №53

If I could give this place six stars I would. My situation in needing another vehicle was very unique I thought, but Ivan Vargas was able to get me approved for a brand new 2020 Chevrolet with low monthly payments and a great warranty!

Ta
Review №54

Colonial west in Fitchburg are amazing. We have been buying our cars from them for years we have purchased cars from other dealerships and never were treated anywhere as great as colonial.We purchased a new car today my sales associate Ivan Vargas and the finance department especially Carlos worked so hard to get us into our car with An amazing interest rate keeping my payment well in my budget.We didn’t have the best credit but they still pulled it off I love my new 2019 Chevy equinox. Can’t thank them enough and that is why they will always be our place to buy cars from Amazing thank you all !!

Ri
Review №55

Finally a car dealer who understands what a remote buyer wants and delivers with ease. Great job everyone.

Su
Review №56

I had an amazing experience here with Ivan V. when I bought my Chevy Traverse! Its been 11 years since Ive purchased a vehicle and he went above and beyond for me to find the perfect car for my family. It was fast, easy and I feel better knowing my family is safe and happy in our new vehicle. Thank you from my heart Ivan!

Da
Review №57

I know that the service there is the one I have confidence and I get a report of what was done in my car.

Qu
Review №58

Wonderful costumer serviceI love it

Ji
Review №59

Great service!

Ro
Review №60

Service was good and quick. Felt uncomfortable in the waiting area. there were employees walking thru the area with no face coverings on (MASK) one in particular that went thru or in and out of the cashiers office at least a half dozen times. Even thou there is a notice that mask must be worn while in side the building.

Da
Review №61

Colonial West Chevy was great! Sean Salem, my sales representative, was both patient and helpful as I worked through all the different options for a new car. He was able to refine my new car requirements and then locate the perfect one at another Colonial dealership. He genuinely seemed as thrilled about the experience and the car itself as I am. The financing process with Carlos was relatively quick and easy. Thanks!

Ji
Review №62

Vincent made my whole experience easy. Took care of everything I asked. Very knowledgeable.

Co
Review №63

This was the 1st time I ever purchased a car from a dealership and it was about a year and a half, almost 2 years ago. The entire process with finding and purchasing a car went so smooth, and they worked with me to ensure my car was within budget and I was on the road in a day and a half after my old car died on the road. Since then, I have been coming exclusively back to the dealership for service and maintenance, and they have been incredibly helpful and up front about everything. Ive had so many people warned me about getting maintenance and service is done at a dealership, that they always tried to charge you more than they should or whatnot. Every time Ive gone back to colonial West, its always cheaper then quotes I get in other places, its done faster, and the guys are so nice! Thank you, Colonial West Service Team!

Ke
Review №64

Great experience from beginning to end. Bill McMahon was Fantastic, he got us a great low rate from a local Bank for A Brand new ChevyTrac....so excited. Thanks Bill

Da
Review №65

Finance and deals are great due to their large size.

R
Review №66

This dealership has always been our go to since we moved in Fitchburg. Unfortunately we’ve lost all confidence and no longer trust the service department. We purchased both our vehicles in cash (brand new) at a different t dealership. We’ve actually been shopping for a new vehicle but it’s obvious this dealership isn’t a company we can trust. We handed the keys to the dealership with working rear view camera but after they work on our vehicle it’s no longer working. This was the second time that this happened and makes us question their business practice. We’ve never questioned any of their work. Majority of the work done to our vehicle we paid out of pocket. We’ve never questioned any except now because it’s definitely a very big coincidence the exact same thing happened. I will certainly be going to another dealership moving forward because we no longer trust this dealership. They’ve definitely lost a customer for life.UPDATE: I contacted Jeff at the phone number provided below. I left a voicemail but never received a call back.

do
Review №67

Been receiving service form Colonial for a few years now. Always done right the first time.

Li
Review №68

I think the service department is very thorough and clear in what I should expect with each visit and always check with me before doing something that would increase my cost. They are willing to take the time to answer all of my questions and walk me through what was good. They work hard to make sure I am getting my moneys worth. I have dealt with three other dealerships and Colonial West Service department does not rake you over the coals. I had a turbo that was going, a trashed water pump, and a blown fan motor. Even though my turbo wasnt ready to be repaired they replaced it before my warranty was void. And I was charged no labor for the warranty repairs! Which has not been the case when I went to dealers in the past. Service is great. Sales was also very flexible with me picking out my new car. I walked in and test drove and bought my car. The whole process maybe took a little over an hour and half.

la
Review №69

I have purchased 2 vehicles from Colonial West. Sales personnel are always great. Service department has you in and out quickly. Very easy to book an appointment online.

Ri
Review №70

At Kitchen Associates we have used Colonial West Auto and Service department for years. The enthusiasm of the Service staff compliments the entire visit without ever having to be bothered by any confusion of the procedures and process.The Customer Relations Manager Ivy is always available with a smile and a simple hello or follow up on any contacts needed.Andy Clark the Master Tech, is the only technician that our fleet is seen by. He lets me go into the bay to go over any problems that we have and explains the necessary details to make things right.As for the sales team, Colonial West has a well rounded sales department. Terry is the sales person I deal with. He is very knowledgeable and goes the extra mile to get me the vehicles I need. He is very thorough as we go through each step.Carlos the Business Manager not only got me one of the best interests rates for our purchase but covered all bases on the purchase and best price.Ivy made sure all three new vans was an enjoyable part of another purchase. She was either getting me coffee or making sure I was there being served.I intend to use Colonial West as we will need more vans in the future and for the services needed on our fleet.As a business we count on loyalty and Integrity and hope we will continue to have success with everyone at Colonial as the years go by.

Fr
Review №71

Terrible experience. The were very pushy, the when we finally decide what we where going for we applied, we had to called them all the time if not they would not call us. And we had to give up. I would not recomend it to no one. Is a waste of time.

DS
Review №72

Very nice sales location. I worked with Walter and I was 100% satisfied with my truck purchase. No hovering salesman, no haggling on price. They even let me and my wife test drive alone. I recommend this place to my friends and family!

Ho
Review №73

Always a great experience

Be
Review №74

Everytime my mom brings her chevy there something else breaks, and the light is going off in the car and when u turn the ac on and it howls and they are trying to tell my mom that there is nothing wrong. Idk if its because shes a woman or they are lazy but clearly they are bad mechanics

Ma
Review №75

Everyone at Colonial West is so nice. We love Jose, Edison, Ivy and John. John was very helpful getting the financing squared away. Jose sold us our Traverse and it was great to see him when we were in for service over the weekend. Ivy saw I had my hands full with my little ones and rushed over to open the door for me. When it comes to service we are always well taken care of. Edison and crew are great. Its easy to get an appointment that is convenient and we are in and out. They always make sure my whole family is comfortable while we wait. We appreciate all of this!!

Ch
Review №76

No sale today, but I was very happy with the treatment I received, and found Terry very accommodating and pleasant. They will absolutely be shopped if I finally decide on a Chevy.I tried a diesel powered Equinox, and thought it was a very nicely done small SUV overall, and definitely something I would encourage you to try prior to purchasing anything.

br
Review №77

Not your typical dealer.. friendly and helpful. West Chevrolet stands behind their cars and really work hard to get you the best deal. Our salesman David Abercrombie is experienced and very knowledgeable.. the finance manager Rick is top notch.. he will find the best financing available. Because of these two people we are west Chevrolet customers for life.. Great experience!!!!

Ma
Review №78

Wonderful service, as always!

De
Review №79

My experience at Colonial West was very rewarding. Not only did I drive away with a car I love, I drove away with peace of mind and satisfaction. From the first person, Tom, that helped me, to my salesperson, Ivy and the entire staff, I was given top-notch service. Ivys dedication and friendliness made the process very enjoyable. Although I have purchased vehicles from dealerships in the past, Ive never felt like this is my dealership until now. I look forward to a continued relationship with Colonial West and recommend that anyone car shopping pay them a visit.

Mi
Review №80

Sales /service. Is the BEST.

Lo
Review №81

Friendly staff with a positive attitude

Ka
Review №82

Finding a new car is not what it used to be. After a year of confusion and less than stellar tactics from various local dealers, I went to Colonial-West Chevrolet to look at a used car. PAINLESS....kind folks, not pushy, of course they want you to drive away in a new car...and I did! Kudos to John Lane on treating me like a friend. I am in a new vehicle, not too flashy but safe, comfy and within my budget. Thrilled!

An
Review №83

I usually dont go out of my way to write reviews but after this amazing and quick experience I have too, my sales representative was a gentleman named walter, amazing guy who is understanding and easy going, most dealers try to push push and push to get that sale and this was the first time (in a long time) where I did not feel pressured and pushed. Walter explained all my options, all my vehicle features and had my best interest in his mind to give me what I want. I definitely will be doing business with this company again and I will definitely come back and have him help me out again. He is a real good worker and I would recommend him to anyone!

Mi
Review №84

Terry was great! He was very attentive and help full and continues to follow up even after the sale to make sure I am satisfied with my purchase. No pressure sales and no problem after I changed my mind on a few things the next day after signing the purchase and sales. That is great customer service! Keep up the good work!

Re
Review №85

The place said it was open and it was closed.

Mi
Review №86

Good service

Se
Review №87

5 Stars

Sa
Review №88

My husband and I recently got into two vehicles from Colonial West! Steven made our experience pretty painless. He was open, honest, not too pushy (which I like!) He was a great salesman! He was very accommodating to our needs and in getting us into what would work for us! Along with Steven, the rest of the staff was very friendly, honest and helpful! From the manager Gino, to the finance manager Carlos, and the other salesman George who got our vehicles ready to go for us, they were great! I would recommend going to Colonial West! :)

Te
Review №89

I cant say enough about the staff at Colonial West! I have now bought FOUR trucks from them and will never go anywhere else -- seems they know what I want even before I do! =) Ivy takes her customer relations job seriously and does it well! She makes sure people are happy and satisfied! Jeff Chandler also makes sure people are satisfied and that things go smoothly. The service department is top notch in my book! I live 45 minutes away and could do warranty work anywhere but I ONLY go to Colonial West. I picked up my truck tonight from having some service work done....I got maybe 50 feet up the road, ran something over and got a flat. We turned around and told them what happened -- they took my truck right in and started working on it. keep in mind they leave at 5, and it was after 5...the patch wasnt holding so they put my spare on and said they WOULD fix the tire. That is customer service that is ABOVE AND BEYOND! you want the best -- go to COLONIAL WEST!!

Jo
Review №90

Went in on 1/29/18 to purchase a new car after I had totaled my vehicle a few days prior. I had gone in to see Tommie Fountain and thank god I had previously purchased GAP insurance with my 2016 Chevy Cruze from Tommie as it allowed me to purchase a new Chevy Sonic 2018! Not only did he help me start the GAP process but did an amazing job guiding me through all the steps. Definitely above and beyond and will be recommending to everyone. Thank you everyone at Colonial West for your service and hospitality!

Da
Review №91

We had an amazing experience at Colonial West. Our salesperson, John Lane, made the process as easy as possible. He worked closely with our bank and made everything flow so smooth. We got the exact vehicle we wanted and couldnt be happier!

Re
Review №92

A few weeks back I had to have a pretty major car repair. Tania Audet went out of her way to help. My warranty was just 2 days expired and she worked with the colonial team to get my warranty to cover most of the cost of the repairs needed. She was super helpful when I called multiple times and she kept me up-to-date through the whole process via text message and email. I felt comfortable and at ease through the whole process knowing that Tanya was going above and beyond to make sure I got the very best service possible! Hopefully I wont be back for car repair but would definitely do business with her again in the future!

Ad
Review №93

Ivan helped me with the purchase of a truck. Very personable, friendly, and worked with me to get me what I was looking for. Was in and out with a new truck within a few hours.

Da
Review №94

I dropped off my truck at the time specified, and along with the outstanding service, the team also found the issue that was causing a loud rattling noise under my dash and fixed it. Great, fast and friendly service.

Jo
Review №95

Wouldnt go anywhere else. Great service.

Ka
Review №96

We had just had our vehicle totaled and had gone in to just look, we had called ahead of time and Val had takenthe time to find what we wanted so by the time we got there he had options that fit what we wanted and needed and ended up getting a car the same day. He made the car buying experience painless and easy and we would recommend him anytime. It truly made the difference in his having the patience to answer any and all questions whether it came to the features and safety of the vehicle to the financing options. Will definitely be returning to him for future vehicle needs.

Ci
Review №97

I amazed at how smooth this went. My prior experiences with dealerships/sales people was a long and drawn out process. Ivy made me feel like family and totally changed my opinion on going through a dealer. She made me feel like family. No running around, no hassle, everything was processed and ready to go and in no time at all I was behind the wheel of the perfect car for me..Thanks again Ivy!!

Bo
Review №98

Always a pleasant experience and they always do a great job

Br
Review №99

I recently bought an 05 Chevy Cobalt at Colonial West and I couldnt be more pleased. Ivy worked for me, making sure that I got the best deal possible, and I really felt as though she was on my side. All of the staff went above and beyond my expectations and I am incredibly satisfied with my purchase. The service department in particular did incredible work. I would highly recommend Colonial West to anyone looking for quality cars and the most helpful employees. A++!

Ch
Review №100

The Colonial West Chevrolet dealership is staffed with friendly service staff and make servicing your vehicle a hassle free experience. The online scheduling service along with electronic reminders via email or text makes it so much easier for me to maintain my new truck. I would not bring my new Chevy anywhere else!

Information
99 Photos
100 Comments
4.4 Rating
  • Address:314 John Fitch Hwy, Fitchburg, MA 01420, United States
  • Site:https://colonial-west.com/?utm_source=google&utm_medium=organic&utm_campaign=google_my_business
  • Phone:+1 978-516-0798
Categories
  • Chevrolet dealer
  • Car dealer
  • Car finance and loan company
  • Truck dealer
  • Used car dealer
  • Used truck dealer
Working hours
  • Monday:Closed
  • Tuesday:9AM–6PM
  • Wednesday:9AM–6PM
  • Thursday:9AM–6PM
  • Friday:9AM–6PM
  • Saturday:9AM–6PM
  • Sunday:9AM–5PM
Offerings
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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