Ive been in this store (Florence) a lot. I dont know where the negative reviews come from but it has not been my experience at all. At the top of the great customer service list is Kimberly who always greets me with a big, friendly smile that almost borders on a laugh. Its one of those sincere good to see you smiles. Usually followed by a little chit-chat and then proceeds to help me in a professional manner. Shes great. And a tip of the hat goes to Bob who is an affable guy and who is super knowledgeable and gave me a great deal on a tool I was looking for. And it was in very good condition as most of their tools are, as opposed to some other pawn shops. Finally, I would be remiss if I didnt mention that the store is always clean, orderly and well lighted with the merchandise displayed appropriately. Its always been a good shopping experience, even if they presently dont have what Im are looking for. They got my business!

Kimberly is always fair and price no matter she has the right option and always ready to think right out of the box when when you need her help. Buy, selling, pawning she will give you more than fair.

I find Kimberly to be very professional dealing with customers at various locations of Quick-Cash. She is always cordial when offering knowledgeable assistance as a salesperson. She is more than willing to go the extra mile to ensure every customer understands pricing of the myriad of products. When I observe her working with a pawn customer she is very thorough in explaining all the nuances of pawning a particular item. She greets everyone with a beaming smile and is a credit to the company.

I use their services all the time and have for YEARS! Not a single time have I had a bad experience. Every single employee is amazing and so sweet! Their store is always super clean and welcoming...and they have such a wide variety of items. This is the ONLY place I will go to!

Hello there everybody. Just wanted to give some recognition to Kimberly vanover. I go to this pawn shop all the time and she is always so nice and so polite and so helpful all the time. Keep up the good work Kimberly can’t wait to see you again.

These people make a living off of getting over on people. They capitalize on low balling people that are struggling and reselling for 10x what they buy for. I would never sell to them no matter what it was. I DO NOT RECOMMEND!!!

Came in mid quarantine looking for a firearm, at the time they didn’t have much to offer but Mitchell was very dedicated to helping me find exactly what I was looking for. After being unable to make a decision, he kept me up to date whenever new firearms became available. Excellent customer service I will be back to shop again!!

Helps me good everytime I come in they do there best I been coming here for years now and better experience everytime

Kim and Bob they are the greatest people to get you I great deal at the store I walk out the store with something and with I big smile on my face

Agent was thorough andl fast. Quick Cash always seems to pay more for scrap than others in the area too.

Bob at the Florence store always make sure we get the best service. Whether its getting an extra $20 on a pawn to cover gas money or keeping the door open an extra 5 minutes in order to make my payment. Great guy!

Kimberly vanover is outstanding at customer service great people all around. Highly recommend using quick cash in florence

Place was clean.and organized. Everyone was quick and knowledgeable about everything. Had a great expierience.

Horrible...... ive been doing business with the indiana store for years. I have spent so.... much money at this place over this time. A couple weeks ago I bought 2 diamond bracelets. The one as soon as i put it on i noticed the clasp was loose so i took it off so i wouldnt loose it. Once i had a day off took it up there they adjusted it and i thouggt all was well. Nope !!!! Next time I try to put it on Im at the house so not doing anything crazy about an hour later i feel something fall off me. The bracelet has broken in half. So i take it back up there again because ar this point i just wanted to return it. I dont want to have to get this fixed every time i put it on. Well.... they cant do that but what they can do it charge me to send it off to get fixed or... thet can buy it back for almost half of what i paid a couple weeks ago. When i leave and call another store to get in contact with management the guy at the florence store is no help at all. He claimed to be managment when he was on the phone but then told me he had no say. But yet the guy at the indiana store said that it was up to his management and walked in the back to call him. Really !?!?!?!?!?!? I am seriously regretting the amount of business ive done there over the years. DO NOT RECOMMEND BUYING ANYTHING THERE. If you do and you have issues your just sol.

I have been here several times, they are always super fair and helpful. When the manager Bob comes by he seems to have genuine concern about helping me find everything my family needs. Couldn’t be happier

Kimberly vanover worked with me great and showed me what I was looking for and got me taking care of great service

Kimberly was a very nice and helpful lady. This is the only place i come and i live in Dryridge

Friendly staff, great place to shop to get quality items at a low price!

Kim is very good at what she does. Customer friendly.

Always a great selection, Great prices, and Friendly and professional service!

Mitchell has always been more than helpful with all my pawn needs. buying and selling ! this man deserves employee of the year. Never have i had a bad experience when dealing with MItch!

Mitchell has always been super helpful and makes sure his customers are getting exactly what they came for ! Great affordable prices with awesome service. Have never had a bad experience while doing business here.

Was helped by Chris and he was a very nice and helpful salesman. Made the whole experience very quick and easy. Highly recommend asking for him when you stop by but I’m sure the other workers are just as nice!

Fantastic Kimberly was amazing they were super busy and she stayed composed and helped everyone very quickly and was very knowledgeable on everything thanks from a loyal customer!!!!!! Charlie Keller

Kim is great to work with and very personable! I’ll be back thank you!

They associates at quick cash did an awesome job and went out of their way to stay after hours to help provide me service for an emergency situation. Basement time was quick when I submitted front estimate online by text message.

They are very awesome. I like them

I came in to buy a camera for my husband for Christmas and got a wonderful price on one. Absolutely great customer service 😁

These guys are awesome

5 stars every time weve been to this location Mitchell is always helpful! One of the better pawn shops around 😁

Very friendly and always ready to help me.

Bobby Purnell is by far the most helpful, friendly, and knowledgeable person there. Always a great help when we come by!

Great place really friendly they are willing to take a look at anything I have to help me. And they always help me out.

I’ve been going to this location for 10 years, the people who work here are great, don’t let anyone tell you otherwise, they always make sure I’m happy and satisfied on my visit, I’m a regular loyal guest since 2010, I’ve seen the how this place is to be and where it is now, and it’s been upgraded a great deal, it’s like an episode of cheers when you walk in

Everytime i come to the store im hoping to see Mitchell but the other guys are okay but he goes out of his way . great location

Between November and December I porches almost $10000 from Newport .Covington .and Florence stores Ive been a customer for over 10 years I remember when sac was just a worker Now I have a problem with tv that I just bought from the Florence store And pretty much what they said it was is your problem ..is just in florence ..now the other stores 👌👍👍 better costumer service... I will never get nothing else from the store in turfway in florence 😤

Mitch made my experience amazing what ever he is paid its not enough

I had a five-star experience the long haired guy was polite and super pleasant to deal with

I wont step foot in this place, the bad reviews are deserving, the staff are very rude..ill take my business somewhere else.

This place is amazing to go to. Any time they give you a price on jewelry their so confident that they tell you to shop the price to other pawnshops

Mitchell noe always help us and give us the best deals .thanks for the deals

They had a great selection of antique jewelry, which is great!! Lot easier to navigate as well.

Friendly employees, good selection, and fair prices!

Great experience. Got a great deal

Cant believe this place is still in business completely rude customer service! Not to mention there selection of music gear is some of the worst guitars and amps ever produced not to mention over priced! Dont waste your time!

Awesome customer service couldnt be nicer.

They had a $20 price tag on a coin. When I told them I wanted to buy it after they showed it to me, they said they wouldnt honor that price and I would have to pay extra.

Worst customer service ever. Walked in carrying a heavy drill press, worker gave me a smug look and said promptly. Nuthin for the drill press. No hello, no what brings you in today? Wont be back for any reason.

Mitchell’s great super helpful

Very Professional and Family oriented. The manager Bob goes above and beyond to ensure you have a great experience! I left a Silver coin and went back to get it, liuking and trey didnt even hesitate to find it, their honesty and the way they treated me speaks volumes! Highly recommend this location!

Terrible place to shop stop and got a price on a ring it was 1200 can back 1st thing next morning ring was raised to over 2000 and I was told I could come back 1st thing next day

I took in an older GPS and still got a decent amount out of it. At least more than I thought it would be, which was nice. Some of the people here are rude. I suggest calling in advance to see if they will even take your item.

This place is a joke I show up at 10 till 4, doors already locked just wanted to pay my pawn off. They were not suppose to be closed until 4. Last time I ever go here. Thought Rodney ran a better business then this. Guy was a smart ass and said he had stuff to do. Do not recommend them at al they are nothing but rip off save your money and go to other pawn shops

Everyone was pleasant and the female employee was super helpful

Absolutely the rudest employees I have ever encountered! Really need to work on customer service skills at this location! I will never return nor advise anyone else to shop there.

Great people great prices. Buying and selling

They tell lies to people about the market to get over on people. Never sell them anything. TOTAL get over

Just saying, if youre going to pawn a game system make sure you have no games in it. Because they will not be in it when you get it back. Even though your sticker and receipt specifies games, they will just say good luck to you!!!

I guess the resentative that worked wth me was in a bad mood. He thoroughly tested the receiver I brought in. I felt the final price was low but I wanted to get rid of it so I took it. Definitely easier than eBay or craigslist but Im not sure I go will go back into that store again.

Love this place, been great to me, never have had an issue....People complaining are people who probably lost their items and didnt want to lose them.They hooked me up on a T.V. and Playstaion 4 for under 450.....And half off on video games.Ive pawned here when I needed money and they have gone ABOVE and BEYOND for me....Know me by name and I like that too... Awesome store.Dont pawn something if youre not going to get it back out, then try and complain, I hear people say they will do this in the parking lot.Will keep going here!!!UPDATE, my tv I got from there messed up, They turned around and replaced it and treated me great, love the guys up there..... This place is not bad, do not listen to the bad reviews.

Ive been dealing with this place for several years and the bad reviews are very accurate. A majority who work there have no concept of just speaking to customers the right way. They all act like youre bothering them by calling or coming into the store. Bad reviews are deserved. Only reason I go back is lack of other pawn shops in the area. If you can avoid shopping here - you wont be missing anything.

Have a medical disorder with my bladder from the U.S. Army.!!!!!!! Long haired guy said he wouldnt sell me anything if I wanted it because I used the bathroom behind the building.!!!! Sorry I cant hold it long enough fighting for your country.!

Very arrogant male workers, treated poorly and have been a costumer for years now. Would love to speak to the owner, not the arrogant staff that only wants to steal your items.My item was defaulted on a day early have my receipts to prove so and then was told, they could sell me one after they stole my item.. I have noticed within the past years, the staff has become younger and younger hence arrogant and better than you. You work in a Pawn shop!!! anyways Will not ever be doing business here again!! Please do not pawn nothing to these Thieves!!!!!!

Great people and place I have been going there for years buying selling and pawning items I wont go anywhere else

I have always had a pleasant experience here. No attitudes, no fuss no muss. I will continue to go here :)

If there was a negative star i would give worst service ever barely looked at what i was trying to sell and was its too old. But yet have a 2nd gen I pad for sale for the price of a 6th gen!!!!

I called around 12pm to ask about the prices they have on TVs and DVDs and the answering machine says they were closed even though they open at 10am! What kind of business are they running here?

Pawned call of duty black ops 4 and when I got the game back I noticed someone switched the copy of black ops 4 with black ops 3. They wouldnt fix the problem for nothing.

Everyone there was nice and professional. Enjoyed doing business with themm

Great staff. Knowledgeable and friendly .

Very disrespectful.!! Especially the long haired guy.! Hes a joke! Boyfriend has a bladder disorder an was about to use the bathroom in the car. walked around back before he had an accident an dude said he wouldnt sell him nothing even if he wanted to for urinating behind the building.!!

They did eff up my wifes vizio television and gave her the wrong remote.The tv worked when she pawned it,but didnt work at all when she got it home.Some of the workers are extremely nice (CASSIE and EVAN),but most of the young white dudes are,can,have been JERKS.Other than that,not a problem.

I went in today to scope out some PS3s (I needed a cheap way to play some Little Big Planet) and I noticed a Xbox 360 wifi connector for $2. Sold! It was in a plastic Baggie that was locked on a display rod so I asked them to unlock it. The guy who worked there thanked me for not just ripping it off there like a lot of people do and gave it to me for free. Score! That was really nice of them! So I left, went to find out how much LBP was at GameStop (quick cash didnt have it) and decided to buy it. Came back and requested the 160gb model PS3 for $89. The manager came out and said I could have the 250gb for the same price! Nice! He also told me I had two weeks to bring it back if it didnt work and that if I had to bring it back he would make it right. I thanked him and went home only to find that the blueray drive was bad. Went back up there and sure enough, they totally made it right. They gave me the 320gb model for my troubles. All in all, I walked out with a much better product for a significantly less price.These guys (and gals) are super friendly and know how to make sure youre a satisfied customer. They all had smiles on their faces and made sure they treated me well. I will definitely do more business with them (their prices are really good!) and so should you! You wont be sorry.

Holy Crap. Went to sell Silver and they offered me 7 dollars an ounce for Johnson Matheny branded and serial ed bar. Stay away from these crooks, and use a differant dealer in the Florence area. There is an indention in these bars for a reason and real dealers will understand that. The guy also you just felt wanted a fight. 250 dollars for 32 oz of silver. Crooks.

Never had a problem love this place and the people.

I had a great experience, they were very friendly and fast!

Worst customer service Ive ever experienced. Very rude staff. I would go to stringtown pawn on main St in Florence if I were you.

This place has the rudest staff I have ever seen in my life you cannot ask these people questions for anyting if you can get them to answer they give you a rude comments

This pawn shop is strictly technology newer instruments and gold they dont give you credit for your stones and they dont buy silver they do Buy Blu-rays but not many DVDs unless theyre newer and I dont believe that they take cars good luck

Complete rip off whether selling, pawning, or buying.

Took in a brand new iPad mini, still in original shrink wrapping, to trade for Samsung tab4. They said iPad mini sells new for $250 and would not trade and offered me $100. Rude and terrible business practice! Not going back!

Great place to do business with

This pwan shop will not give your money back on broken items they will blame you for breaking them when you didnt do it and have picture to show them you didnt it :/

Always helpful

Hit or miss

Nice stuff