Craig is Amazing! He us very accommodating and helpful. The Best of The Best!

Good service. They still honor my lifetime guarantee Maintenance with Paul Cermae KIA

My husband was a second time customer purchasing a newer f150 from the same salesman as before. The things that were negotiated in the deal were not “truly” honored. Although he is satisfied, I was not. We agreed on a price for a spray liner and cover, but they stated they agreed to a drop in. Then the cover was not the one we agreed to, but to keep from going back and forth my husband chose not to pursue the issues anymore.

Awesome place to buy a new or used car great customer service and a great place for service on your vehicle as well. Go see my man Chuck Lawless for a new or used car or truck and he also do Internet sales just tell him I sent you he works out great deal. You can trust him to get a deal done for you. 💯

Mrs. Shyra did what she could but for the 3rd time Paul Cerame turned me away thats it if time come where I could afford a new car Paul Cerame will not be on my list! Might I add I had a trade in, $500.00 and a Co signer with me they wanted more money up front!

The Ford maintenance garage here gave me one of the worst customer experiences Ive ever had, if not the worst. They held my car for months because they couldnt correctly diagnose and repair an O2 sensor. I left countless voicemails to check on the status, and there was no response.Zero accountability - When the service manager tasked with my vehicle didnt respond, it seemed as if no one knew or cared about the status of my means of transportation.Then, they tried to sell me a new car while I was there trying to pick my car up (it wasnt ready). The salesman took me to the lot and I pointed out a vehicle I might be interested in and he pretty much tried to sell me on the fact that there were multiple colors to choose from and that they were good cars. Dynamite sales pitch.Buying a new car here was a terrible decision. It has left me with a negative disposition towards Ford overall. Recommend to avoid at all cost.

Im away treated like family, and they always take care of me.

I had a bad experience 21 days ago, but after speaking with the new Service manager Shawn my issue was resolved and Im 100% satisfied. He apologized and offered a resolution immediately. My vehicle is running like a brand new car now, Im so happy 😊Thank you for reaching out to me and providing excellent customer service! The service I received yesterday was GREAT!

I would give them less than one star if I could, my family has purchased most of our Ford cars from Cereme but will NEVER deal with them again. After my Ford Escape that I purchased from them was diagnosed by a national repair chain and directed to contact them because work should be done by dealer. They are refusing to take the car because I didn’t routine maintenance there. They just did work on it in February but now no, then the Service Manager Mike W says he’ll take the repair but will initially charge to begin their highest deluxe diagnosis charge despite having a full diagnosis from national repair shop, with additional charge to follow since I had not been a loyal enough customer! I would go to Detroit first! I know my late father a Ford retiree would be so disappointed!

Easy, hassle-free experience. No run around. We drove up from southern Illinois because our local Ford dealer was so difficult to work with. Buying a car should always be this way!

Top notch customer service. Craig Wheeler is awesome.

I love my new Ford Taurus Limited. The best dealership Ill ever done business with hands down. Thank you and I appreciate the teamwork.

Brought my SUV in for a recall always have had s good experience. Nice people good on giving you and estimate on service time.

Not really busy today went in for a oil change nice friendly people

Wonderful experience, I love my car and I had a great sales person. What more can I say, if u looking for a place to find a great car with good people youve came to the right place, my mom sister and aunt bought a car from here and had no problems.... I will refer others to come here

I give them a one because when I bought my car from them it included oil changes and tire rotations. When I brought my car they were open on Saturdays and then they decided to no longer be open on Saturday and as a result I have no been able to use all of my oil changes because this would me having to take off a day of work, which defeats the purpose of not having to pay for the oil change. I will never buy a car here for this reason. And on top of all that, when I went to schedule my last oil chscha on Saturday there they told me they were busy but if I brought it early they would squeeze me in, so I got there at 7 am on my day off to find out they were closed. The guy I talked to failed to mention this. Also during one of my oil changes they took a brand new pair of wipers off and replaced with some cheap ones. I reached out to them about these two issues and they refuse to get back with me.

I have to say that I was less than excited on my way to look at trucks today. My past experiences in dealing with car sales people / dealerships have lead to a lot of undue stress. My experience today was quite the opposite. Justin Phillips and the rest of the folks at Paul Cerame really did a bang up job. From the beginning, their focus was on making sure that I was able to get a great deal on a truck that really worked for me. Their pricing and customer attention set them far above the car dealership standard. So friends, without reservation I recommend that you give Justin and the rest of the Paul Cerame dealership family serious consideration when looking for your next vehicle.

Experience is very professional. Highly knowledgeable staff. They dont force additional services on you and they give you options. I rated a 4 because getting an appointment timely is near impossible.

Sales people are great, company moral SUCKS. Probably why they dont keep sales people, though. If you want a car, quick and easy sales people will fight for you! The BODY SHOP AND SERVICE CENTER however, are terrible. Supervisors lack common customer service skills, and have forgotten how to take care of their PAYING customers. They lied to my insurance company after I was hit by a semi telling them remainder of damage was from another accident (THERE IS NO OTHER ACCIDENT) and insurance company is now refusing to pay for the rest of their problem because PAUL CERAME doesnt know how to diagnose their car collision damage properly. Either that or when Travelers cut the check to them they pocketed most of it and only fixed cosmetic damage. The car is now being towed elsewhere where I have my insurance company coming out to do the adjustment and fight the battle with Travelers. STAY AWAY FROM SERVICE AND BODY SHOP! POOR MANAGEMENT THEY LET THEIR WORKERS CURSE YOU AND BELITTLE YOU AND MANAGEMENT WILL IN TURN DO THE SAME THING. DO NOT buy an EXT WARRENTY through them either! They rip you off and then their guys will be left to do a HALF A** FIX JOB. I will make sure to never refer anybody there or buy from there again. Sorry Michael I wont be working a trade in deal again unless you plan to leave like Dave, Francis and other sales people I have bought from / sent people to in the past.

Did the job ok, would have like to have had my free carwash, that I didnt get.

Great experience so far great customer service

It was an exceptional experience. Vicki was very thorough with the of purchase as in the last 2 times.

A great place to get your car work on.

I love it here.

I would definitely refer this car place to anyone I meet they were very nice anwsered any questions I asked when i got the car I had a small crack on the bumper i didnt know at first I was mad but I address them about it and they got right on top of it and made sure I had a car to use while they repair what was needed after getting the car unlike some car places they still had the same nice positive attitude when Im ready for a up grade I will be sure to go back thanks Paul cerame for making things easy with getting into my 2014 with low miles even though I didnt have good credit

Loved there friendly attitude and very helpful from the minute I walked in doir

Never have any problems while waiting, courteous people.

I have nothing but good things to say about them..good place to go for a new car..i love my car!!!

There lady that waited on me and my cousin was friendly and nice and really understanding

Excellent service.

Outstanding Sales Staff. Best Car buying experience of my Life!!!!

Real nice people Craig & Houston, all the guys there are great

I have nothing but wonderful things to say about my experience buying my Kia Optima from Nate at Paul Cerame Kia. I got a fair amount for my trade in, everybody I encountered was knowledgeable and helpful, and I got exactly what I wanted - it was the best car-buying experience I have ever had!

Just bought a great deal could not of asked for better service

Very poor. Was completely mislead by a salesman named Tony who one top of it all was kind of a jerk. Waste of time for me, went somewhere else and wast treated right.

Only place you should buy a car in North county ask for CHUCK LAWLESS

Over priced me on front break service $429.00🤦🏿‍♀️ never again

Horrible Customer Service

Went for state inspection on my car, had two, two hour waits second time, the inspection was done in half hour...waited hour and half before I had to go find my car myself. Never go there again

I didnt Buy anything but their salesman do not seem so friendly to every one

I visited Paul cerame service department and the service department was very unprofessional, they quoted me things that was not wrong with my car, please stay away this especially the service rep Eric he is terrible

Great environment, helpful staff

Had a very good experience purchasing my vehcile

Not a friendly place to visit the atmosphere is very Draft when you walk into the door very unfriendly

I love this place

Shyra was AWESOME

My dream truck thanks Shyra Davis

Always have a good experience

Good auto service

I waited two hours for an oil change. I was not a happy camper. Mind you, I had an appointment.

Good service department

Salesman Nate really worked with me...