Great experience, much better than Carson Dodge. Found what I was looking for a Ram 2500 Big Horn for under 61k. Thank you Megan Johnson for helping me, youre awesome!

Jeff is the amazing in the service department. Had quite a few customers waiting for various service. He was kind and patient with everyone. He made sure all were taken care of and in which order the customer came in to be helped.This day and age with customer care having employee shortages Jeff handled the front seat like the 20 yr pro he is.Jeff deserves a raise and promotion! Thank you Jeff👏🏼

It was an awesome experience buying a new Jeep from Folsom Lake Chrysler Dodge. Never even stepped foot inside of the dealership. Moriah from the dealership helped us with every step of the process . She even delivered the vehicle to us. Me and my wife are very grateful to her for the excellent customer service we received.

John Crooks is the GOAT! Make sure ya’ll ask for this man if you’re looking for a great deal. I went in there to look around and met him and boy did he deliver. Made me an offer on my dream car and I couldn’t refuse! Walked away with more than I was expecting and the man was authentic. I would’ve bought two cars if I had extra money! Great guy and will do more business with him if possible.

Went there to get the Jeep service Terrence got me in great place cant wait to buy next truck soon

Very courteous service. Also, on very short notice, I was able to get the oil changed in my truck before I left for a long trip. I really appreciated their being able to take care of me so quickly.

Always a great experience!Mahalo Chase for excellent service!

I had 5 recalls on my truck, i was out of there 2.5 hours later. miquel did more in that time than the two closest dodge dealers. they didnt have any open appts until next month. i know folsom dodge is gonna be where i buy my 2022 truck, or maybe a 300s.

Folsom Lake was a great dealership to work with. The staff was very helpful from the beginning to the end of our transaction. I look forward to building a great relationship with them as my family and I start our new journey with our Jeep Cherokee!Saez Family

Went to pick-up a friend who was dropping off her vehicle for service. Using Google Maps directions, dealership was easy to find (this is an automall, there are various dealerships on site).

Quick service and they provided accurate wait times. No complaints with the work done. I’ve had major issues elsewhere but not here. You can also buy Mopar gear while you wait :).

I bring my Ram in for all routine maintenance and oil changes and they always do a great job. I have never had an issue from the moment I bought my truck from them in 2019. When anyone asks me where I bought my truck at I always tell them and say to ask for Brian. Highly recommend them

I thought I had engine trouble. Turns out my Jeep Cherokee had a safety mechanism when the oil is low. They had me in and out in 1 hour

The staff was very helpful at the dealership. Everyone was polite and willing to do their best to get you what your looking for. During our initial talks we just could not come to an agreement on a number for the vehicle we were looking for. While we were still trying to come to a number we could both agree on, another dealer contacted us with the right numbers and we purchased from them instead. Just on a side note, the cars also had a strange smell in them from what we were told is some kind of scent they put in the vehicles.

We had a very good experience there at dodge dealership they where so nice. Took there time to help us to find what we wanted to see out of all the dealerships we had went this one was the best hands down,There staff super nice and friendly I greatly appreciate all there help and if anyone is still looking for an car that’s the place to go. You will be happy . Everyone who helped me to time we got there and the time we left helping all the way that’s what you call customers service. I’m very greatful of the hard work ! Thank you everyone one at dodge you guys are truly amazing people 😇😇.

A3 star is temp we will see if the work is quilty

It was an overall good experience. Jeff was awesome and did his best to help me. On the day I came, they were short-handed and so I did have a very long wait for...everything. This was especially frustrating because I had an appointment but still had to wait quite a while to check in. That said, Jeff was very professional in all of his behavior and communication. Due to his professionalism, I am happy to come back and recommended him to others. Thanks again Jeff!

Wait time is Long. Diagnostic Appointments are a whole 7 days out. Then they dont know how long to get parts and repairs done. Our Blower fan needs fixed as no air conditioning. Its our only car. Never ever had this uncertain long wait here before. Pretty disappointing.

My go to for our Honda and Chevy oil change. Quick and great rates. A+Follow up: Also the best prices, we expected to pay more and were pleasantly suprised.

More varieties of 2021 Lexus cars. The salesman was knowledgeable about the contents of the Lexus IS 350 2021.

Quick and friendly.I wish they washed the vehicle like I asked, but its not the end of the world.

Sales team and Finance team were great, answered all my questions and delivered on what they said they would do, I was very happy with the experience. We recently purchased a BMW and their service does not compare to the service we got purchasing this Jeep

General Manager cares about customers’ insight and will rectify any dissatisfaction. Purchased two cars from this dealership, the service center has always been great. My favorite person there is Jonathan, and Avneel is very responsive too. If you bought a car and have any problems I would contact them. The sales manager that helped me the most there is Erik Gibson. Look for him. He will keep his word and make sure youre satisfied with service.

Great customer service and friendly staff but you should call in advance because theyre usually pretty busy.

Ive been going to this dealership for over 9yrs. Ive got 3 cars from them and i cant say enough good things about this dealership and their service department. Ive had the pleasure of dealing with both Eric and Charles from the financing Department with all 3 cars, they make me feel like Im family. Ive had multi friends and family go to them for cars which they all have been very satisfied! I had a someone total my 2019 challenger (my baby) and they had me in a 2020 challenger within 3weeks and helped me so much with getting my new car refinanced while waiting for the other loan to get paid off. I wont be going anywhere else for my cars or my service. Their service department is such amazing men and women who always take good care of my cars. THANK YOU ALL SO MUCH!!!!!

Folsom Lake Dodge took care of me after I had my car towed in because of my rear differential going out on me . They honored my warranty and got my car back to me within a timely manner. Falvin was my service advisor and he worked his magic to get me all squared away.

I want to say THANK YOU for such compassion!! I went in for service on our truck that we just purchased (just some buffing and a mirror fixed) they ran out of loaner vehicles and with the service dept being so packed I understand! But I’m handicap and had no way to walk to get food, the GM brought us out a vehicle understanding our situation and paid for our lunch!!

The service department always takes great care of my 2019 Ram 2500. I can drop it off and come back after work and it’s always ready for me and brought up front. Kind staff and great techs.

We had a great service experience on our 2020 Wrangler. Our advisor Todd was amazing and kept us appraised of our vehicle’s status throughout the day. I appreciate their proactive communication and regular updates without prompting. It was very convenient to not have to repeatedly call in for time estimates.Our vehicle was serviced thoroughly and they reviewed and addressed two minor concerns we had.I highly recommend the service team at Folsom Lake Chrysler Jeep Dodge! A+

Everything was smooth Eric Stevens got me the Best deal for my 2021 dodge charger and Charles in finance the manager is so friendly kind and he handles buisness! This dealership comes highly recommended!!!

I just took my car to get an oil change from a package that I purchased while buying the vehicle. The time frame they gave me was 30 minutes. It actually took five times longer than that. When I asked why it was taking so long they said “give me a minute” in a harsh/ rude tone. When my vehicle is finally returned to me I discovered that they smoked in my vehicle during the 2 1/2 hours that they had it. I cannot understand why anybody would think this is acceptable behavior. It is not OK to smoke in someone’s vehicle. When my husband called and texted Dodge to speak with them. He never received a call or text back. This is absolutely unacceptable. Treat yourself with respect and stay clear of this business.

My kids and I came here, ready to purchase. They do have a very good assortment of trucks but the sales people never once approached us or offered to help in the 40 minutes we were there. Instead we watched them standing outside, faces in their phones. I appreciate great service so we went ahead and took our business down the road.

Service Mike Monroe always takes care of me takes going in sometimes. He is always busy but hooks me up in the long run appreciate him

I got lucky on getting an oil and filter change for my 06 Dodge Ram at 7:30 AM. No waiting! Columbus Day Monday, I thought theyd be slammed. Not a real holiday anymore, plus state workers havent had this one off for years.

Feel like I got mugged by Folsom Lake CJDR! After using their pricing tool which they say is the same as used by their sales staff, AND negotiating a deal over the phone with the Sales Manager, Victor Duru, I scheduled a time to come in and sign the paperwork. But when I got there for my appointment, the Duru hid in the backroom and sent a junior staffer out with a whole different deal.If Duru made a mistake and couldnt live up to either the online deal or the one we negotiated over the phone, I would have been disappointed, but the worst part was him hiding in the back room!Chrysler should thank Morgan Hill CJDR, otherwise wed have switched to Toyota...

The person I dealt with was Robert, who kept me informed on the progress, which was quick, even though the part had to be ordered!I would recommend Folsom Lake Dodge!

The absolute best dealership service center I have ever experienced! I have brought my Jeep in more times than I can count and Jeff always takes the best care of me. I appreciate the amount of times Brandon has serviced my jeep. They are such a busy service department, but it has never interfered with the top notch customer service, communication, and service provided. Thank you for everything!!

Been coming to this dealer for over a year. Bringing my cars for oil changes and they always been great!

I went in expecting to be sitting all day even though I had an appointment but Yoseph helped me and everything was so quick and smooth. He really knows his job and gets things DONE! I got the car that I wanted and was out in less than 4 hours. Thanks so much!!

I just want to say that I attempted to go through Chrysler Dodge Jeep elk Grove for a recall and for months they have been telling me that they do not have this part I spoke with the FCA and they told me the part is available and has been available my tags are expired as of May I have been riding around with out tags DMV will not release them until I get the recall fixed. DO NOT GO TO ELK GROVE LOCATION!!!I was pleasantly assisted by a wonderful lady with great customer service here at the Folsom location her name was Diana she was very prompt we did not have to sit on hold for over 20 minutes like you do at the other location and what do you know I have an appointment this week!! Thank you so much for your great customer service.

Had my maintenance for an oil change, etc. asked to check my signal lights on the front cause both are not working but they never checked and I am still getting the warning that i have to do my change oil on my screen.

Terrible. The salesman was amazing but the general manager victor duru was not good. I brought in a 2017 Sierra fully loaded with 29k miles trade in value KBB of 45k. He insisted on me telling him what I wanted but I kept insisting on him making me a offer first. After offering me 10k below KBB I said apparently were very far apart. He began to fabricate stories that Carfax said my vehicle had been in 3 accidents. It had 1 which was a fender bender and all that was repaired was the fender. The other 2 accidents he claimed were the date is was inspected and the date is was repaired. I told him 1 he said 3 and continued to argue with me. I told him I am the original owner and have all proper documentation to prove one accident with dates and he wouldnt hear it. He then said I wouldnt even put your truck on my lot Id send it to auction.At that point I asked for my keys.I would never buy a vehicle here based on the management. The salesman are amazing and they are held back by the attitude of their GM.Lost a sale.I will still be buying my brand new dodge 2500 diesel, but not from this dealership.Its one thing to disagree, its another to insult.On my way to Roseville dodge right now.

Nice people, and good service, but pretty pricey compared to most other auto shops.

I went to Folsom dealership and Elk Grove both had the same 1500 I wanted Elk Grove had me waiting around for 3hrs kept trying to up sell me I just wanted to know there best price long story short went back to folsom ask for Moriah shes amazing!

They dont take walk INS any longer so appointments are requested or you could be waiting for a long time. 2 hours so far and still waiting...thats what I get for no appointment.

Had a great experience here! Shawn helped me pick out a perfect Jeep and is quite knowledgeable about everything cars. He taught me a lot and was incredibly kind and helpful. His help was most appreciated! Would definitely recommend coming here.

I brought my Chrysler 300 in for an oil change and factory recall. Todd Perry took the time to go over what I needed to have looked at with excellent customer service. Because of his quality service I continue to return to Folsom Lake Chrysler Dodge.Thank you so much,Deanne Garcia

So far the service has been awesome and I just bought my first Jeep from them. The sales staff was very helpful and not pushy. They helped me get the payment I needed and the on-site insurance agent helped me fix my policy and got me a better rate. Everything went very smoothly and timely. I was very impressed.

Always a pleasure to shop here or get my vehicle serviced. Such nice people and I never feel taken advantage of.

They dont return calls. I have a new truck under warranty and broken down. After no return calls for two days I called a 5th time and theyre response was to wait a week for an appointment. I reiterated that my truck was down and that I needed a replacement vehicle. I was advised to look for another dealership!

Great dealership!Falvin and Roy are both awesome to work with

My service advisor was the best. Avneel was kind enough to explain things until I understood. I appreciate his patience and professionalism with me. This is the best I have ever been treated at a RAM Dealership.

Eric and Rebecca were awesome! They made feel comfortable while there and confident in my decision. They got Me the car I wanted and the price I asked. They made sure my kids were happy while there! Thank you so much

The personnel there were super nice and humorous. Made me feel and easeThey were not pushy to buy anything. Finance gave me a great deal and signing was easy and fast.

They lied!! I called to verify if a vehicle is in stock as you can’t trust the website. I had Mary Ann double check it was there, she assured me if was there. I made an appointment to come drive the vehicle. I took time off work and drove 30 minutes each way to see the vehicle just to get here and have her say.. oops I guess I didn’t have the vehicle. Such lairs, If they will lie like that to get you on their lot they will lie about everything else.. SCAM dealership!!!

Moriah, Howard and Victor were amazing in helping me trade in my car and get into a new one! Moriah went above and beyond helping me start looking for a car! Howard was extremely knowledgeable about the vehicle my husband and I wear looking at. My husband had nothing but praises for Howard! Victor helped make the deal run smooth and easy! We’ve tried previously at other dealers to trade in our car and purchase one but they always played games and took hours to even make deal. The team here maybe it fast and easy! Charles our finance guy was also amazing! He helped get us a good rate and explained everything in detail! Thank you guys so much!!

This is my family 8th car that we have purchased from here. The sales department, service, finance as well as upper management are all amazing. And to the 2 young men that detailed my car today, AN AMAZING JOB💯🤩.Thanks to Eric and Chris, I love my new car❤

Got an oil two months ago and reluze mechanic left oil cap offI didnt realize this was jiffy lube

TJ and the entire Service Department Staff is always helpful. TJ was great at communicating the service expectations and timeline on my Durango.Thank you for making service on my vehicle a pleasurable experience.Thank You again for keeping us on the road!

Sometimes business forget the reputation loss and its value and Folsom CDJR is a perfect example.Really disappointed after my recent purchase. Although i was in and out in 45 mins but the vehicle I received was in a terrible condition. After initiating the contact, it took 3.5 weeks to deliver the vehicle and the sales team kept on mentioning sunroof motor replacement where as the basics werent taken care of.Heres whats wrong and no one responded from the dealership after i raised the issue-1. Tires have uneven wear anywhere from 2-4 of 32. Theres a 3 inch long rip on the front tire. Not safe at all.2. Check 4x4 light is on and the four wheel mechanism is malfunctioning. Why did I buy a 4x4 vehicle when it doesnt work3. Oil change not done (see picture)4. Truck is Dirty! (See pictures) oil stains, dirt and smell everywhere along with pet hair!5. Back up camera doesnt work.screen flickers or shows black screen.6. Driver side lock/unlock doesnt work which is a safety hazard in the event of accident.Informed the sales team, delivery team about detail but NO action and they kept on saying that they are selling vehicle in loss but i paid more than blue book value.I was told that they will Not run my credit as i have my own financing but they still did and said oops.I do not want to name anyone but its really sad that they consider short term gains over customer service.

Good dodge dealership. Highly recommended

I was checked in immediately at my appointment time- 9 am. I waited for my oil change. It took about an hour. The waiting area is open.

Awesome experience with sales and finance departments

Nice and comfortable while you wait! They provide you a tv to which I was able to watch the Kentucky derby and a snack machine also a coffee/tea table! Free WiFi too!

Fast friendly and knowledgeable. Not sure what else needs to be said. Ive been to other dodge dealers for service before and these guys are the best in the Sacramento area.

Great experience! I was treated so well, and they informed me of everything at every turn. I am surely now part of the Dodge Family. I can’t wait to buy my next car!

Robert and Dianna, are absolutely fantastic to work with @ Folsom Lake Dodge jeep Ram. Courtesy, professional and made my day. They are always available to help me and make sure I get back on the road and my vehicle is just puuuuurrring along. Thank you for your professionalism. Catherine B.

Needed an oil change and a recall item on my Cumins Diesel Truck. Walked in talked to the service advisor Robert, he prepared all the paper work and off I went. He kept me in the loop and made sure I knew when it was time to come and get my truck.Best part is the this dealership is completely reasonable with the cost of the items preformed.Robert is professional and a pleasure to deal with as are all the staff at Folsom Lake Dodge!!!

Falvin was awesome very pleasant he took care of everything I have been going to folsom lake Dodge since 2001 have bought 3 vehicles there what a great place this is

Got a good deal here on a certified used 2016 Dodge Grand Caravan SXT. Salespeople and finance department are friendly and pleasant to work with. If you are interested in Chrysler products (including Jeep, Dodge and Ram), definitely check this place out!

Jeff in the service department was fantastic. Great communication, saved me money and was super friendly and patient. Would highly recommend

Had a great experience at Folsom Lake Dodge!!!Everyone was friendly, even chatting with salesmen whom we weren’t dealing with. We were able to workout a deal that met our budget.Thanks for making a truck buying experience enjoyable

Good place to go for your vehicle needs

I had to take my car here for a recall item. Dropped off in the evening. Never did an evening drop off so I had to rely on their instructions. They didnt have the proper envelopes just plain instructions said to fill out form? Im lost already because they only had plain envelopes. There was also a key stuck in the drop box from someone else so I couldnt put my key in or someone could just teach in and take it. I had to go inside and ask the sales people how to? They were very helpful filled out for me unstuck key. Thank goodness.I get a call from service the next day telling mr its ready. I asked if they washed my car? Guy s a ys no but he will b ave them wash it.Im not sure why they dont automatically do that everywhere else usually does. But ok. They are doing it. I arrive to pick up my car I was told to go to cashier she handed me paperwork. I ask r d for an explanation of what exactly was one. She sent me back to service. Then I was sent on a hunt for my car. They dont pull your car up for you they told me in parking lot to left? So off I go to find my car. Took a few minutes to find my car sitting in the sun without my windshield protector on which was sitting right in passengers seat you cant miss it. Why didnt they put on? If it wasnt for sales department I would have given them only 2 stars. Not happy with customer service sucked!!

The customer service rep was polite he explained everything every step he made sure I was comfortable and he was fast

Routine service appointment, completed on time, as always excellent experience with their service department.

They did a great job when I went to them for a truck. Prices were spot on with everyone else. My salesman and finance guy made this the easiest purchase I have ever made. Thanks John!

Took my Jeep Cherokee in for routine maintenance and a recall, while traveling across country. Service staff was very attentive, and even searched to find a coupon for a service I needed. California makes it difficult for Service Writers to see my maintenance history, but Jonathan and Todd listened and helped me to get just what I needed. Free coffee and several comfortable waiting areas dispersed around the showroom, made this a delightful place in which to wait. If you like hats, keychains and other automotive swag, their parts department is the place to go! Should I need service while visiting my aunt again, Ill definitely return to Folsom Lake. Great dealership!

Ive been car hunting for almost two weeks now and finally decided to come here, I researched a car that they were selling. Went in, got approved and walked out the door with my new used vehicle. I also walked out with the pymnts that I wanted and could afford. They also have some great deals on maintenance for your car as well as other warranty services that you might want for piece of mind. It was actually my first time purchasing a car through a dealership, Ive always just bought my cars out right from private owners. So this new experience was very pleasurable and the staff here were awesome, they really do make you feel welcomed!!! Thank you John C. and the rest of you guys for my gorgeous new car!!! 😊

Went ready to lease a vehicle. Then after dealing with an incompetent salesman for over two hours, test driving two vehicles and finally deciding on the one I liked and deciding to purchase, then dealing with my trade in, the salesman says comes back out and says he made a mistake and the actual cost was going to be 5000 higher than the paper said. I walked away and went and purchased a Cadillac the next evening.

Just had a great experience at Folsom Lake Jeep! Justin Heffington helped us settle on the right Jeep for us, and then he and others worked to get us a deal -- a very good deal -- that fit our budget. We are very happy with the Jeep AND our experience, start to finish.

I had a very good buying experience with Folsom Lake CDJP. I worked with Moriah and she was kind and knowledgeable making for a very painless, low pressure buying experience. They also delivered my Jeep to my home in Grass Valley and Moriah spent time going through the features of the Jeep which was much appreciated.

We didn’t come here to buy one but we ended up getting one. Shawn is so nice and so patient. He also is so friendly and makes us feel that we’re welcomed here. He helped us through all the process of getting a new car and we are extremely satisfied with his service. God. Bless you Shawn!!!

Eric and Rebecca are heaven sent! I had a horrible experience previously before finally coming in working with the best duo since peanut butter and Jelly! I walked in hoping for a miracle, And that’s exactly what I left with... a 2020 Jeep Cherokee!!!!! Brand New and beautiful. Thank you so much Eric & Rebecca! I love you guys! I’d recommend you all any and every day!!!!!

Mike is awesome in the service dept. Very knowledgeable and friendly.

Great customer service and great people.

Unbelievably bad. Placed on ignore. Tried to make recall appt. Categorically denied.

I brought both my cars in for basic service (oil and filter change). In addition one of the cars had recall work to perform. I am very satisfied with the service provided. My service advisor, Robert, is the best. He is always very helpful and professional in our interactions.

Matt did a great job of finding us a vehicle that met our criteria - a Jeep Grand Cherokee. When it came time to agree upon a price for the Jeep and a trade-in value for the older vehicle, Folsom Lake Jeep was very reasonable and we quickly came to agreement. The Grand Cherokee is for the wife and she is very happy. Thank you Matt and Folsom Lake Chrysler Dodge Jeep Ram.

If I could give zero stars I would. My 2016 Jeep Patriot started having some issues back in October of 2020, it was randomly shutting down while I was driving it so obviously very unsafe for me and other drivers in the road. I took the car to their service department who ended up replacing the fuse box ($4000 fix) then ended up back at their service department March of 2021 for the same problem. In March they kept my car for 2 days and told me it was fine and there’s nothing wrong with it... there was obviously something very wrong but I decided to just cut my losses and get into a new car. So I go to their sales department who only offered me $6500 trade allowance for my 2016 Jeep Patriot since I said it’s not safe to drive... yet their service department said it was totally fine. Long story short, I had an extremely frustrating experience dealing with Folsom Lake Chrysler Dodge Jeep Ram, I tried to send Darron Sanders, the general manager, an email to see if he’d be willing to help me out at all and I never heard back. I ended up going to the Roseville Jeep dealership and they promptly got me into an affordable, safe car and offered me a reasonable trade allowance. I would HIGHLY recommend avoiding the Folsom location and just drive the extra 20 minutes to Roseville. You won’t regret it!!By the way, it’s been two months since I’ve gotten into my new car and I’ve now received 5 automated emails from Darron Sanders at the Folsom dealership offering to help me trade in my Jee Patriot.. haha! So disappointing and Annoying.

Great sales team and I’m a owner of a great car thx to the team here . All smiles

Great experience purchasing my vehicle. Moriah Foston exceeded my expectations, she went above and beyond for me to get the vehicle I wanted. I will definitely recommend her and her great work ethic.

It was time for oil and tire rotation on my Dodge Challenger and the team at Folsom Lake Chrysler was very helpful, from the moment I reached out to make an appointment, all the way to the finished service. They are all very polite and helpful.

Eric and Rebecca showed me and my wife great service, they put us in a very nice family car. And they are both great people to deal with.. me and my wife really both appreciate them so much they were a big help and a very good fit for the company!!

I recently went into Folsom Lake CDJR for service due to a faulty sensor on the bumper of my 19 Challenger. I worked with service representative Todd and received exceptional service. I have done business with this dealer both buying a new car and service on my prior Challenger and have experienced service above and beyond at every level and from every department. I highly recommend this dealer to anyone looking for a new car or to service an existing car.

Service and customer service was excellent!

No need for an appointment to do a oil change and tire rotation. The wait time is about an hour to an hour and a half. No need to ware masks among employees either, people dont get it till member of their family or themselves get covid-19.

I love this dealership. Came in to just look at cars and ended up driving away with a 2021 Jeep Renegade.. Thank you Eric and Rebecca!!!

I recently purchased a new Dodge Charger at Folsom Lake Chrysler Dodge Jeep Ram. I was a repeat customer having purchased my first Charger there in 2010. Since my experience was so positive with my first Charger I decided to return there to purchase my second Charger. I am happy with my purchase. The only reason for 4 stars is because the entire buying process is geared towards trade-ins and financing.

Received great price on vehicle only reason Folsom Lake Chrysler is getting one star. This Business speaks of its integrity on its website when you read what they stand for which is far from the truth. Bought used vehicle which came with their car Doc 3 month 90 day warranty which thought was great until tried using it for some repairs. Was told bye sales Manager it will cover anything wrong with vehicle dont worry about a thing we have you covered. Well they did not have us covered when it came down to it was told bye service advisor Allison that the certain item is not covered under warranty. I could keep rambling on about my experience but what good is going to do im just saddened that this is how Business operate these days. As a Business owner myself I do whatever necessary to satisfy my customers but I guess not every business operates the same way. I Hope service department can learn to be a bit more professional and not so Rude i understand they have a remedial job but its not that difficult to have great customer service. Would never recommend friends or family to this Business and have them experience the same disappointment.