Simply the best customer service ever! Sean is such a professional, so courteous! I’ll be back!

Terrible customer service!!! They are all great when they want your money but should you want to cancel God forbid, and you want to talk to the local representative, you will not be able to do so! They dont answer the phone during business hours (numerous times), they hung up on me when I called.I will never use this company again.

Cube Smart is a clean, well-kept facility, and the people are very helpful there getting you set up and answering questions. We have an exterior cube which is not air cooled, but it is large and easy to access. We also have an interior cube which is air cooled. The large elevator and carts make accessability very good too. I highly recommend them

We are so excited to start our rental here! It’s the cleanest facility I have ever seen. It’s secure and they have units of all sizes. We are renting a 10x20 temperature controlled unit. Pam is incredibly friendly, knowledgeable and helpful!! We are very happy here!

What a beautiful secure place to store your motorhome. First class. Love this place.

Im compelled to write a 5 star review for this location based on a wide range of good interactions. Out the gate, the price was lower than other storage facilities I researched in the area. The customer service rep outside the area was very helpful and got me taken care of well. In addition, I worked with Alexandria who was very professional throughout the whole process. She did an exceptional job at explaining things in detail and was all around a superstar. The inside lobby is clean, fresh, and modern. Security cameras and appears to be very safe. Thank you!

Friendly and helpful customer service. The store manager at the store5900 on Folsom-Auburn Road is absolutely awesome! Alexandria made me instantly feel welcome and adds a lovely personal touch that made me understand that this interaction was not simply a transaction for her, but a way to reach out and shower customers with kindness and excellent service. The lobby was clean and decked out for Halloween, the units and interior of the storage building are spotless, well lit and include clear signs requesting that patrons wear masks. Entire experience from beginning to end was smooth and easy - will definitely recommend this store to friends/family for their storage needs.

Staff is super friendly. All floors have climate-controlled units. Worth the extra fees.Many sizes of units:5X4, 5x5, 5x7, 5x8, 4x10, 5x10. 7.5x10, 8x10, 9x10, 8.5x10, 10x10, 10x12, 10x15, 10x20, 10x22, 10x25, 20x15.First floor units are more expensive.They hzvd outside door units, not climate controlled.There are two large elevators, for the upper 2 floors and several very sturdy hand carts available for your use.They sell moving boxes, locks, and tape.No restrooms available.call first for appointment.Coded entry gate access to the units.

Overall this seams like a clean and secure place to store some belongings until we find our new home in town. Just have a couple of gripes. I reserved a unit online on 4 March for a start date of 15 March. I immediately received a text message letting me know I can complete my rental online to save time. So I did that and as soon as I was done, I got a call from them telling me that I can start using the unit that day. I informed her that I did not need the unit until the 15th, but there was nothing she could do, my rental started that day. So now Im paying for 11 days before my first box is moved into the unit. The other gripe is that I have to buy one of their locks, even though I already have two from previous storage units.

Great staff! Makes everything so much easier when I visit and transition to new locker seamless!)) Keep up the great work!)))))

Austin and Nicole were great. Austin took us to an empty unit so we can make sure the size was right for us before we signed up. And, Nicole was able to get us a 2nd unit close to our main storage spot when we ended up needed a bit more space after all. Great representation of your brand.

So easy! And the set up is easy too. Drive in, use code, unpack, lock up and know my things are safe

Pleasantly surprised when we showed up with our items to store that we were given a larger unit for the same cost. The staff is amazing and are willing to work with you as long as you communicate with them. We have zero worries about our family items being stored at this facility. I love that they are also brand new and climate controlled!

Always have an available tool/cart to use, clean and safe vicinity.

Great staff and location, all employees were so great and helpful!

The staff is great. Nicole has everything down perfectly. Very clean. Automation works great.

CLEAN, COURETOUS, full service, the piped music makes it comfortable to visit, clear out, pack in more. CLEANEST facility I was able to find and was clean from day 1 to move out. Elevators, climate controlled, flat bed carts - all part of the service. If you need storage - long or short term, this is the place.

Very safe, secure and temperature controlled. The staff is very kind and helpful!

Everything was perfect from start to finish. Everything fit, all pickups and deliveries were on time.Every Cube Smart representative was polite and extremely helpful.We also used your referral for help in loading and unloading. Again, what really good guys that were greatand fun to have in our house.This could have been very stressful, so we just would like to say THANKS ! again.

Woman at the front desk was super helpful with the many questions I had and made sure I fully understood all the stipulations to the rental space!

Units were clean, the building and surrounding areas were well maintained. The office staff was always friendly and ready to help. If we didnt move out of state we would still be there.

Clean facility with good access

Your facility was clean. Your employee in Folsom was very efficient and knolwedgable. I liked how your lights only turned on as you walked in the halls and werent on all the time. I thought your price was fair. You make good use of space (vertical)-- I am investigating CUBE to add to my portfolio.

Their service was good and facilities were very clean and efficient.

Very clean and GREAT PEOPLE! I would definitely recommend this place! Nicole and the DM are AWESOME! Keep up the GREAT work! Thank you 🙂

It is the nicest storage facility in my area and everyone was very helpful when we moved it. It is a clean facility and in a convenient location for Loomis.

Clean facility, easy access, good price, friendly staff.

The customer service; the staff were very detailed at explaining the agreement and the process of getting in and out of the facility, including walking me to the unit I would be renting.

Austin was very helpful, and I really appreciated his information.He gave us a good space which was very convenient.I would suggest that upper management have a floor plan/map of the facility, as its kinda a crazy maze in there.Thanks.

Clean facility, nice and helpful staff.

The manager who helped me was awesome she did a fantastic job, outstanding customer service

I went to Superior Self Storage over the summer to learn about the facility and the storage sizes. I was very impressed each time I was there. The ladies were attentive, knowledgeable, and gave me a tour. Lynette asked me questions about my belongings from my home and told me which size storage locker I would need. I enjoyed their company so much I like to stand at the counter and talk about life with them for a half hour when I go to my storage. The place is very secure. There are cameras everywhere. TVs are at the front desk to monitor different areas of the property and individuals must use a personalized code to enter and exit the property. This place rocks. I have not one worry about any of my belongings. I would not put my stuff anywhere other than in this facility. You wont be disappointed.

We have had our storage unit for about a month now and have had an all-around excellent experience so far. When I initially called to confirm availability and pricing of storage units and then showed up to secure a unit on the same day everything went off without a hitch. The process was easy and strait forward. The service was excellent and the facilities were everything we expected and more. The experience has continued to be positive after our current month of usage. To me, this service has been a great value.

We already have a storage unit here but needed an additional one. We did not hesitate to come back here! The service has been stellar and both Lynette and Pamela are very personable. You will like them!If you are debating about where to store your things, we recommend you visit this facility. You wont be disappointed!

Before visiting their location, I called Superior Storage several times to ask questions about unit sizes and pricing. Each time I called they were extremely patient and informative. I later met with Lynnette to view the available units and Pam to sign up. Both experiences were positive and lovely. Its hard to find good customer service in todays world and dealing with these ladies was a breath of fresh air.

It was truly the easiest transaction Ive had in, just, forever. There was no pushing, no hidden fees, and they even graciously, and pleasantly!, changed my rental size in a matter of minutes. Super clean and well-lit, hand trucks available for use on indoor units, and their prices were MUCH lower than others I checked (and I checked out a lot of them). Very happy about something I wish I didnt need 😀

The office people are great! They are super nice and easy to work with. Office staff is 5/5. Signing up for a unit was quick and easy. Units are in good shape and the carts make moving very easy. The price is very good too! The only reason I gave 4 stars is because the hallways are kind of a pain to move long items. The hallways make really sharp 90 degree turns that dont leave much room for turning. My unit is on the second story so the carts are mandatory. One time I brought a truck load of stuff to put in my unit and a moving company took every single cart so I couldnt move a thing until I hunted down the movers and got a cart.

This place is very new and super nice. Honestly the prices are pretty comparable to other places but this place guarantees you superior protection for your belongings. I was worried about the heat messing with my stuff but the temperature controlled units took a huge burden off my mind. Pam was incredibly nice and helpful and did everything she could to set me up right! Thank you Pam!

I was looking for a storage unit last minute since our move in date had been pushed backed 3 weeks. I was referred to Superior Storage by another storage facility. I came in and within seconds was ready to store at this site. Pam saw me right before closing, showed me sizing options, let me know of the current deals and showed me around the facility. No pressure, she wasn’t rushing me out the door since it was before closing, took her time to talk to me and figure out my needs. The facility is nice, secure and clean. Easy to load and unload with plenty of moving carts for convenience. This is a great facility, strongly recommend this site and the amazing customer service!!

Super clean. N super cool

This is my first time ever renting a storage unit and Im so glad I went with superior self storage! The facility is super clean and very well kept. Pam is one of the nicest people Ive met and has such great energy! She made sure all of my questions were answered and took care of all of my needs. I highly recommend coming here.

Looking for a climate controlled storage unit was challenging until I located Superior Self Storage. All their units are climate controlled and the facility is new, clean, and well maintained. Pamela and Lynette greeted me at the front desk and were wonderful. They answered all my questions and made sure all my storage needs were met. I highly recommend this storage facility.

We just rented a unit and could not be more pleased. The facility is very clean, the units are temperature controlled, there are multiple security levels, and the pricing is quite competitive. Lynnette and Pam were outgoing and knowledgeable, and they made the experience far Superior to any place we have ever rented previously. I cant imagine they wont fill up quickly, so, if you have a need for a storage unit, better get on it!

Very clean facilities, easy access to you storage unit.

Pam was great during our visit. She took the time to show us the unit, and make the process of signing up very simple. The facility is very clean, and user friendly. Even with units on the second floor, they provide carts for convenience! Thank you Pam for your help!

When I called in Nicole answered and was very pleasant and exceptionally easy to work with. She walked me through everything when I came in to rent a unit, showed me where it was, explained everything very clearly and walked out to the gate to enure my code worked.I am very pleased with how she handled everything and feel good about where my personal items are being stored. Thank you, Nicole!

Moving from NV to Folsom we needed a good storage place for our belongings. We came here and Pam helped us. She was absolutely amazing!!! The facility is beautiful and so clean! We are so happy we found you!

Both Pam and Lynnette have both been VERY helpful and gone out of their way to make the experience of storing my personal belonging very easy. A clean, safe and easy access facility. Love that it is temperature controlled with the high temps we have in this area. Thank you to both!!!!

Such great ladies Pam and Lynette. Always pleasant, helpful and professional. I have had to use self storage units in the past and Superior Self Storage has by far been the easiest to work with, Not to mention that the storage units are clean easy to access with piped in music and climate controlled. Very impressed with the ladies and cleanliness of the building.

And the only reason I didnt give it five stars because of the young lady that came out in yelled at me I think it was my second day there the campground was full when I parked in the parking lot of cube storage and just parked the vehicle there and the next morning she came out and read me the riot act never was no talking it was all about that aggressive yeah but other than that thats the greatest place man they treat you good treat you right

I’m renting a climate controlled unit and I am very pleased. Superior Self Storage in Granite Bay is a fantastic facility. All the people who work in the office are friendly, knowledgeable, and most importantly professional. Highly recommended this establishment!

I needed a place to store my stuff temporarily and was booking from afar - the entire process was easy and quick and the ladies here are so friendly and helpful. Clean, climate controlled and safe. What more could you want?

Sorry, that I havent reviewed this place until now. I think I have had the climate controlled, storage unit, for nearly 2 months by now, but havent taken the time to review it, until now. Its a quite the super, duper, superior secret, but now that I am spilling beans, yall better rush on over now, cause its gonna fill fast. Dont have anything but good words..from the gals at the front office, the lock cutter guys that also keep the weeds down around the place, (should you lose your keys to storage lock a couple times...oops!) to just the nice new clean place for my stuff. SUPERIOR STORAGE!!

Love that we found a climate controlled, well secured, clean storage unit!Pam and Lynnette are super nice and knowlegeable. There even is music playing in the sound system while we are loading the unit. They have everything you need to move your stuff, including a one time truck rental for free except for gas. We highly recommend this place!

These ladies were amazing to work with get a storage unit. The facility is clean and well lit and quite secure. I recommend this for climate control storage.

Very clean and well lit... Convenient access hours... Elevator and hand carts for easy moving... Even heavy objects were a breeze!

Lynette was a great help getting me moved i to a unit and helping me to meet my needs.This place has a great location and had just what i needed to fit all my storage needs.The staff and site is amazing!!Thank youGuy Smith

I needed a large indoor climate controlled unit to store all of my household goods for a year. I called around for unit sizes, pricing and to see who was the most responsive/good customer service. When I called Pam she listened and then held two units for me to look at for six weeks until we arrived from out of state. All with no deposit! Our unit is on the 3rd floor and at first I thought this will be difficult to unload our 11,000lbs of stuff. Nope. Lynette and Pam showed me the entrance to use, the carts, and the freight elevator. They also showed me where the ac was blowing in, so when we got all hot and sweaty from unloading we could cool off really easy. Way easier than I thought. Next, I was also worried that my household goods would not fit even in their biggest unit, but surprisingly the ceilings are really high and we were able to stack stuff up higher than I thought. I have a lot of really large bulky furniture (opposite of Ikea furniture), tool chest, deep freezer, tons of garage items and we are a 5 person family, so lots of stuff. It all fit. The place is new and VERY clean. There is one double gated entry. Easy access for even the largest moving truck rentals (30-26ft) to access and turn around. Easy to find as well, right off the road at an intersection with a light so turning in with big trucks is stress free. Lastly, Pam and Lynette are friendly, helpful and just easy to talk to people. Ive been here a month now and know I chose the right place. I included a pic so you can have an idea of how tall it is.

Easy, efficient, highly recommend for any storage needs. Thank you Nicole.

I just moved in and its a pretty cool facility. However, their gate isnt very user friendly. It says the gate hours are up until 10, but I got there just after 9 and I couldnt get in. Whats worse, there was a guy trapped on the inside that the gate wouldnt open for. They really need to get that figured out

I am relocating to the area and have been calling this sweet lady for a month to bug her, lately every couple of days, as I am anxious. She always answers my calls with a smile and never makes me feel like I am putting her out. She displays the customer service I would hope for in my own employees and makes me feel good for chosing this storage, even if I have to wait. I hope to see her when I move in so I can thank her in person!

Amazing!! Extremely clean and easy access. Staff is friendly and helpful. Top notch security. Best self storage I’ve experienced

The facility was extremely clean. The price is very competitive. Nicole Solano who helped me was very nice.

I met with Nicole twice and each time she was helpful, answered all my questions and was very professional.

This storage facility is the cleanest and nicest around! The staff is professional and so helpful! Couldn’t say enough about this facility!

Great place

Clean and good priced, conveniently located by the Folsom damn with climate comple controlled units that have later gate hours of 10pm that are convenient if you work during the week.

Be aware that this place over charges and cant seem to get it together on how to refund what they over charge. They said they would contact the corporate office to issue me a refund and a week later, still no refund! When I called back and spoke to Pam, I got a whole different story on how they cant issue a refund back to my debit card, but yet if I dont use the storage unit for the prepaid full month, they will prorate back to me the difference in a refund. If you cant figure out how to refund me 20 bucks, then how do plan on refunding me 2 weeks off?? VERY BAD CUSTOMER SERVICE. CANT WAIT TO GET MY STUFF OUT!!!! I would recommend paying with cash or going elswhere.

I love the climate controlled units and the front desk people were very nice Id recommend this storage to others for sure

State of the Art Facilities! And the units are climate controlled. Woo Hoo!

Great customer service Sofya was awesome, answered all my questions and helped me with the purchase of many items. I highly recommend this location 😊😊😊

Pam was amazing!! I went there to rent a storage for my mom who is moving from out of state and was pleased to see how clean the facility was!!! And Pam was so helpful!! What a great find!!

Wonderful experience! Pam and Lynette were awesome! Made the whole process easy! Nice clean new facility! Highly recommend!!!!!!

The facility is very clean and well lit. And the staff is very helpful and welcoming!

Staff was super friendly & helpful - walked me through the facility and helped me find the right size unit for my furniture. The facilities are brand new and well done - great value for reasonable price.

The management here was very friendly and helpful. Got set up with a storage unit the same day I made a reservation; definitely recommended.

Very friendly staff, very clean storage facility! Very affordable as well. -Aaron R

Delightful, knowledgeable and efficient receptionist. Couldn’t ask for better service

Great check in experience. Clean facility, friendly staff.

Super clean n brand new place love the people there

Excellent storage facility and Nordstrom quality Customer service I give it 5 stars!

Unable to get ahold of anyone for the past 2 months no call back no email response, and unable to leave messages, what kind of business in this? would like to leave a minus 5 stars

1,000 stars amazing people

Great service and ladies in the office are so accommodating. Thank you.

Great facility, very clean, brand new, very nice management!

Awesome customer service!

Nicole and Alex are super !

Nice place to store items. Very cheap compared to other places.

Very helpful and friendly staff!

Lynnette was nice and very helpful!

Went there to do a move for the job. Had to use the restroom. THERE WASNT ONE. End of reviews

Convenience, friendly staff

The facility is new and very clean. The woman at the service counter are very helpful and accommodating.

New. Clean. Secure.