I’m so happy that we found Jackie as our agent today. She did a great job. This is my first car and I loved it! Thank you Rock Honda for a good deal and best customer service. You Rock!!!

First time purchasing a Honda and had a very excellent experience. The finance manager that helped us was very knowledgeable and helpful. I really appreciate all that he did for me and my son. Definitely will be recommending Rock Honda and Edris (finance manager)

Everyone was very kind, accommodating and customer focused! Highly recommended! Jackie Palomo was excellent! She knows her stuff and makes it happen! We called in the morning on a Honda Odyssey and we left with it before closing! Well done Rock Honda, Jackie and associates! Still use My Rock Honda lanyard! Love you guys! 💓🎉🥰

I came here a few times for parts, since its close to where I live everytime other then the experience I had yesterday was my last. By mistake I ordered the wrong part 😕 which is useless to me now since the part was only $4.00 didnt hurt me much but what really put me in how HONDA wasnt much of that helpful servant like they mentioned wanted to charge me 20% restocking fee for a part I cant use...Yes I bought a part I cant use wanted to return it but so they wanted to charge an additional 20% this was a offer I almost couldnt refuse right!

So JACKIE PALOMO!!!! Of ROCK Honda …… the awesome, amazing, patient, detailed oriented, with a very positive vibes and charm. Me and my wife purchased our 2022 CRV EX Honda and we got a very good deal. She listen to what we want and make it happen…Excellent Customer SERVICE. I will definitely recommend her to my families and friends… ROCK HONDA the best Dealer in town…Thank you JACKIE!! You ROCK 🌈🍾😍

I came in on a Saturday without an appointment and was expecting a very long wait, on the contrary,I waited less than an hour. I only needed something checked....nothing major. My service advisor was Luis Sapien. Luis was polite, courteous, and professional. I had a very good experience.

Great experience Albert did an amazing job showing us the best car that fit our needs . Finance (JR) did a great job explaining the sales contract would really recommended to family and friends

Walked in planning to just look around ended up Getting myself a honda accord sport last weekend Johnny was amazing & the customer service was on point! Highly recommend them

This dealer is horrible, specially Jackie and Dennis they only treat you nice while your buying the car. The moment you leave they don’t carr about you. We bought a 2022 Civic and where not given the second key, we’ve been trying to reach out and they keep telling us (we’ll mail it out) (it’s here but will send it tomorrow)This has been an ongoing issue for over 1 month and the sales management all they do is cover up for them no a single call to explain the situation. To make things worse they’ve ask me take the car to the service department to have a key made.

I had an amazing experience! I was nervous and worried that I wouldnt get a good deal or that I would get played. I originally planned on getting a Kia but had the worst time there and they were so pushy. My car buying experience was completely changed when I pulled into Rock Honda. From the moment I pulled in I was treated like family. The car salesman I got was Rafael, he is an angel and has the patience of a saint. I asked so many questions about my trade in, the car payment, all the cars I wanted to see. He explained everything to me about my car(CR-V EX) and then explained again and again. If I could recommend everyone I know to Rock Honda and to ask for Rafael I would in a heartbeat! Then when it was time to work out a deal I met Henry the Sales Manager, who did the best deal possible and that I was happy with, even when I asked for something better he came back and made it happen, he even honored my trade in value CarMax offered me which was the cherry on top of everything. JR in finance was great as well, he didnt try and sell me on any last minute things, gave me a nice add-on that we worked into my contract without adding anymore dollars to my car payment and he even made signing your life away on a car feel a lot better and without pressure. Rafael, Henry and BJ were the best and I couldnt be more grateful for them. Thank you!

They are very friendly and knowledgeable. The time to wait is not bad at all it’s very quick when I take my car to get serviced. I highly recommend them again.

Luis had great customer service thank you rock honda see you for my next oil change

Anthony did an AMAZING job helping me figure out what needed to be done on my car. He called two other Honda dealerships that I had taken my car to in the past to help me determine what had already been done to make sure he didn’t suggest a service that I didn’t need so that he didn’t over charge me. The service altogether was excellent. He also got me a ride to a local shopping center to wait while my car was worked on and he was easy to get ahold of in case I had any questions. I definitely recommend taking your car here. I am super happy with the service and I will definitely continue coming to Rock Honda.

The appointments for service are ridiculous. Especially if you have warranty, the service department goes off commission so they pick and choose what they want to work on first. I’ve been coming here since last year and always had long wait times but this was the last time.. I had an 8:15am appointment, I took the shuttle home because Jimmy said it would take about 3 hours. I called at 1:30pm and my car wasn’t touched. Jimmy was eating his lunch and didn’t mind to call me, I had to ask my neighbor for a ride to pick up my daughter from school because it had been over 5 hours. It took me 30 minutes over the phone to find out the status of my car. I spoke to the manager Eddy who also wasn’t helpful and they claimed my oil change wasn’t done because they were waiting for the brake inspection. Jimmy told them to check the calibers which I clearly told him I just wanted the brake inspection first and this is why it was taking over 5 hrs. Eddy and Jimmy did not even seem sorry for any of this. I told them just to do the oil change because I didn’t have another 5 hours to wait. I arrived at 2:30pm and my oil change was already done. They literally did it in 30 minutes while my car was sitting there all day. They could not give me a reason why it wasn’t done earlier. I will never come back again, I hope I can get better service at Redlands or Ontario for my brakes.

Received excellent service. Luis was very helpful. He was patient and courteous and offered great support.

I get my car serviced here and enjoy the customer service that I received from Yvonne Medrano (Customer Relations Manager). When walking the showroom, you can see great interactions between her and the customers. I look forward to returning to Rock Honda.

Stay Away please!!!! I had a very horrible experience looking at cars here the Indian guy who works here was super rude. Right off the bat he was hesitant to show me cars he almost didnt want to. Then he proceedes to keep telling me that my cosigner has bad credit which is not true. This place made her credit worse by running it to check now it is much lower. Then the salesman hits me with a payment of almost $700 a month for a basic civic. Im not buying a luxury car here thats just a stupid payment price for a civic or any regular car in general. then as I was walking out because of that ridiculous payment the Indian guy yells at me and says so your just going to waste my time huh? Yeah real smooth words there buddy. Take some classes on how to be a salesman. Your Absolutely horrible at your job.

Earlier in the year prior to the shortage I Was recommended here to speak with Howard for a car thinking they would give a deal. Instead I was given a condescending speech by him on how the only car they would sell me and I could afford was a Honda Fit. Walked out and I was able to get a Honda Civic EX at a much better price I was looking for at another Honda dealership. Don’t go here thinking you’ll get a deal and definitely do not pay more than MSRP even if there is a shortage. If you could wait it out till prices go back down do that but don’t go here thinking you’ll get a deal.

Fast, friendly. Will definitely return. Luis was a good service advisor.

I love Honda. This is the best dealer. Specially when it comes to service. Thank you Michelle.

When making an appointment for an oil change they need to inform the customer about the wait time! This is the MAJOR reason why customers get upset. My appointment was at 11am, over half an hour has passed and I have not been seen. Service manager needs to communicate to its staff changes on protocols, otherwise some of these service employees give inaccurate information and they face the wrath of unhappy and unsatisfied customers and it’s not fair to them! Shoutout to Andrew in service for being professional and going the extra mile to provide me with accurate information to my questions.

Went to have service done. Tiffany was very helpful. Service department is always friendly. You can enjoy a cup of coffee or tea. Also has 2 vending machines. 1 for snacks, the other is sodas and other drinks

Great customer service. Alfonso was attentive and helpful during my purchase.

I purchased a used car here a month ago from across the country. I am Active Duty and could not make it to the dealership, so I had the salesman go over the entire car to verify some things. I asked very specific questions about very specific parts of the car, and was told there was no damage, which I have in a text message as well. The day I received the car, I went over these areas, and immediately noted the damage and called the dealership. I have been very polite trying to come to a resolution with the salesman and the sales manager, and I have been blown off by the sales manager for weeks. I have been very professional and calm trying to come to a resolution for over $5k in damage that prevents the car from safely operating on the freeway because the hood cant properly latch. There is other minor damage that I didnt ask about, and I can accept that and fix this myself, however, a car advertised with A/C usually means it works. The sales manager put the phone down during a call and proceeded to talk to another employee about the number of complaints my salesman received for falsely informing people about their vehicles condition, i.e whats up with your guy, this is the third complaint I have received. He meant to hang up, but did not and I heard the whole conversation. I have been so willing to work it out even stating I would settle for covering half of the repair bill. I would be cautions working with this dealerships used car department.

Jimmy is the best advisor to go to! He is always such a great help and makes the process of getting your car serviced so simple! Always in and out in a few minutes. Thank you Jimmy for truly the best customer service! You’re awesome!

Very good place to buy a car 2nd time buying a car there will probably be the only place I go to buy a car

Johnny A. in Internet Sales made my shopping experience a very pleasant one!

This team of caring people are the best!!! I can not express how much they have been such a joy to me!!As someone who was once homeless, they made me feel successful & proud about the purchase of my very first brand new car! They showered me with gifts and I am truly very humbled and overjoyed by the love Rock Honda displayed to me during my purchase experience.I love the Helpful Honda Guys spirit and I will continue in that compassionate spirit as I continue to be a light and Pay It Forward to others in our community!

As usual the service I received was outstanding. Would not go any other pto have all of our vehicles.

Just took my car for a service everyone was really nice on the service department no complaint on that just think your prices are a lil high

Came by today to buy a civic Type R which Msrp is $38,845. We sat down with the rep and He told me You know this car has a Mark up of $12k of the asking price.? I told Him so You are asking for $50k when it says on the internet the price is $38,845, so I asked Him What accessories the car had to compensate the extra $12k which was not advertised and He say No extra accessories. They try to lower the Mark Up Price from $12k to $9k. I just walk away. By the state of California is illegal for any dealer to sell a car at higher price previously advertised. Their excuse was the production was limited on this cars. I would be complaining to DMV and BBBUPDATE.For less money of their Marking up price i was able to bring same car from North Carolina with taxes dealer fees, some accessories and Transportation for 47k

This was the worst car service experience I have ever encountered. I had used this shop previously for my Honda Element with no issues. I recently bought another Honda element and had trouble getting the check engine light cleared. After replacing a valve, I drove 3 exits down the freeway and the car started shuttering back and forth which caused the check engine light to turn back on. I made a U-turn and returned. I asked if I could speak with a manager so that we could make a plan for the repairs (I didnt want to keep replacing single parts). The manger never called me so I decided to pick up my car and find another shop. I notified Katrina, my service rep 3 times to inform her I would be coming Friday afternoon. Moments after I returned my rental car down the road, she called and explained that the person who took my car apart went on vacation and would return in a week. I again asked to speak with a manager. I then had to have my girlfriend drive an hour to pick me up. Finally, a full week later, the car was put back together so I drove over to pick it up and asked to speak with the Service Manager. I sat at his desk for 30 minutes listening to his cell phone ring repeatedly (Nirvana -Smells like teen spirit). I could no longer take it anymore and left. I will never do business with this company again. 4 weeks with my car and never got a call from the Manager after asking repeatedly.

This place is ridiculous the sales guy named Ben was so rude and condescending told us we were wasting his time and he didn’t want to show us any cars or help with anything. Don’t waste your time going here it’s a huge runaround here

I have been a customer at Rock Honda since 2017, purchased a vehicle and would return for Tech Services with Kevin Colon. Although the great customer service is what kept me coming back, I can not say the same anymore. In the last 6 months Ive had nothing but terrible customer care, and today was no exception. I had scheduled a service appointment 2 weeks in advance, with multiple attempts made and was told to come in earlier. I sat in my car 30 minutes in line without ever having a Tech come grab me from my vehicle to assist me or get my appointment started. I opted to leave without ever receiving a follow up by staff or Management. Lack of employee retention has affected value of customer care! Be prepared to wait, be ignored, and be treated as if you are inconvenience to the staffs day at this location...

I went in for service on Friday and I was helped by a man named Eddie. While I was there the service department was very welcoming and friendly. If youre going here you need to understand every business is short staffed. STOP complaining about everything workers are trying to do the best they can while being short staffed.

Was in to get my Type R serviced and was checking in this limited edition one. A salesmen was doing something with it and I asked a few general questions. He was dismissive and rude. Other than that, Tiffany and the team there are top notch.

I love bringing my car here. Eduardo Flores is a great service tech .

They care to maintain a good reputation and treat customers well.

Watch out for Hamid Javid, and probably most of the other sales managers here. Not only was he much more aggressive and less helpful than the managers we experienced at the neighboring Kia and Hyundai dealerships, but he deceptively promised free tinting as part of the deal, to which we had directly asked numerous employees about how it would work both before and after buying the car. They all said to expect a call about getting an appointment, but had nothing else to say about it (maybe be helpful Honda people and tell us that we would need a hand-written Due Bill?). Weeks later, I called the cell phone of our sales consultant, Austin Yoon, and he said he cant do anything if we dont have a Due Bill. He also did not remember anything regarding the promise, though he acknowledged remembering us (he was the first to mention our shared ethnicity and my last name during our call). Surprise, we never received a Due Bill. Eat s***, Hamid.Also, all the paperwork after already accepting the deal took something like 5 hours to complete. All in all, if we had not simply preferred the Honda to the competitors cars, we would have gone elsewhere, as they offered notably better deals and were simply less deceptive people.

Great experience buying parts from their online store hondapartscheap.com :-) Competitive pricing with all the other online honda parts stores, but theyre actually based at Rock Honda so shipping is quick and cheap to Socal (instead of most other online stores I found based in the SE and Midwest). Fragile electronic part I ordered came wrapped in bubblewrap packed inside a solid shipping box, fit perfect works great. Plus they answer the phone! And everyone I talked to was super polite and helpful! Crazy, seemed to good to be true. Thanks guys!

I met Jackie my sales representative she was awesome got me into a 2016 Toyota Camry and I wasnt expecting that with my bad credit but she and her staff worked with the banks and got me into that car I traded in my 2010 kia as a down payment God was in the mist of this deal so that you Lord and thank you Rock Honda great job.

DO NOT COME HERE FOR SERVICE! I’ve been waiting over a week to get an oil change because they can’t do their job! They either don’t answer the phone or don’t put in the appointment like they’re suppose too! OVER THIS PLACE! Waste of TIME!!!!

Friendly, flexible on price, quick with the paperwork. We found the car we wanted online, but were surprised to see the price about 20% higher once we arrived. The markup and extras were non-negotiable and already installed ($295 for a screen-protector, for example). The car is great and the process was fine, but the bait-and-switch left a bad taste in my mouth.

Before I came in I told him it was an hour drive to make sure nothing will be the problem and I told him my credit score my job is new and a bunch other stuff he said everything was fine as soon as I came in I was here for an hour and a half as soon as they ran my drivers license in my credit they told me they couldn’t even help me so why would I come in for my points to get lower after I already explain to him why would he have to waste my gas would not recommend this place to anyone

I did not feel welcome there. I walked in and was immediately given a credit application before I was even asked what kind of vehicle I was interested in. It was an uncomfortable experience that made the purchasing process cold and uncomfortable. They will ding your credit even though they say they dont do a hard inquiry

Very good car buying experience, first of all so you know, we went thru the Costco Auto Purchase Program, so there wasnt any haggling with the price. The car was picked and then we went in and they printed out the dealer cost and our Costco cost price sheet. The only other price increases where when they offer you all of the other extras.

Im always the oldest Honda whenever Im here! 🤣But hey, these guys have contributed to keeping my Honda on the road! My Honda is approaching 400k miles!!! 😀

This was my 3rd Honda … each experience was great ❤️😊

To much waiting for no reason to finely they just want more money wasted time

I made an appointment for and oil change alignment and tire rotation, when I dropped off the car at 8:40 am I specifically ask how long was that going to take and the rep said 2 hrs max. I had other appointments I needed to go after that and it was going to work well I had enough time according to me, well after not hearing back from them at 12 oclock I decided to call and it took me over 15 minutes to get a hold of someone just to be put on hold so that they can get a hold of my rep. I finally get to talk to him and tells me they just handed me your paperwork you car is ready I questioned why was it taking to long and I dont think he liked it he was speaking over me. I used their car services to get dropped off at home and now I had 6 people in front of me to get picked up. What it was supposed to be a fast oil change turned in to a long nightmare, If you value your time and schedule other appointments when you go to this dealership just know that it will take more that what they tell you. If they are under staff they SHOULNT book all those appointments. Get your services at a different location they might have more consideration of their clients time.

The worst customer service experienced. It’s going on a week for them to deliver a car, excuse after excuse. save your frustration and shop elsewhere

Tried going there twice to buy a car. Both trade ins. The manager and sales guy were rude. I’ve bought multiple cars before and I work in customer service myself. They don’t care about helping people get a good deal. Seems like all the care about is making profit. I understand it’s a business but both times I’ve tried getting a car they never work with you. Not sure if it’s just this dealer or Honda dealers in general. Don’t recommend Rock Honda.

Efficient service and friendly staff.

I had a 2005 Honda Civic I had brought in beacause my alarm would not let it turn on. I didnt know that at the moment however thats what was causing my problem.They overcharged me 670$ just to disconnect my alarm they however said it was a wire disasterMy lock smith guy then had told me he wouldve only charged me 80$ had he knew it was thatThis place are thieves eversince I never likes this dealership be careful there robbing you in your face

Our sales rep (Johnny) was great. He was not pushy and was very helpful. We were going thru Costco auto which lowered the price of the car significantly. The finance guy (Abnar, I think his name was) was also awesome and super helpful and informative. Only down fall is they lowballed us on our trade, which forced us to sell our old car thru CarMax, who offered us $3k more than what Rock Honda was offering us, which was a huge inconvenience. Overall a good experience and would recommend.

Most frustrating experience I’ve had. I had an appointment for a service. They made me wait 40 minutes! I was late to work. Why have appointments if you’re going to make your customers wait so long and not help them in a timely manner. Very upsetting, they had me waiting so long individually as they helped customers that came after me.

I had a great experience with the company and the staff at Rock Honda. I didnt think I would get approved for a car, but I did plus at a great rate. One of the best experiences Ive ever had purchasing a car. Ive purchased cars before and its take hours, this place was so quick; I was in and out of the place within 2 hours. I had the rest of my Saturday to enjoy with friends in my new 2019 Honda Accord. I would highly recommend this place to anyone whos looking for great service, great rates, and a great car.

If I could have give a 0 I would have. The service department has the worst service I have ever had in my life!

A friend of mine told me that they will run your credit, without your permission, after you give them your ID, so the can offer you a payment plan. Be aware

Great staff! Quick and friendly service. No complaints at all!

Terrible experience. They want me to sign a credit report release before letting me know the car price. (I have over 800. ) After I insist on price negotiation first they ask for 36k on Hybrid Accord EX (mrsp 30k.) Dont come here. I bought two Honda cars from other dealers before and they never asked to pull credits before releasing prices. Worst dealer ever!

I buy parts.Parts department people are very polite and they can really help.

I really upset right now I called for have some answers to my question I buy a Monday Crv 2028 almost 3 year ago and now my car is not stared the all!!! So I ask the lady young lady take my called today june 30 2021 4:30 pm she for service I guess I ask for the and she really have poor actitud to talk to me or answer my question soon I telling my car nees check because is not stared she stared answer like I dont know I dont know so I ask transfer my called to someone to who know what I need to do!!! Shw put me on hold forever I was so happy with my CR-V to now!!!!

Great experience, friendly service.

Great experience going to Rock Honda Alfonso was able to help me put and get the car and payment needed.

Don’t bother making an appointment, because they’ll schedule 10 other people for the exact same time..

Very satisfied with the service very professional Thank you .

I am very happy with the service I received from Rock Honda.

Courteous and professional, clean place looks like every one gets along with each other, you can feel that when you meet or never have been in a place before . You can sense the atmosphere and its Good 👍Tiffany Lewis was professional and listened to my concerns about my fathers 6 yr old car that has 2801 miles only thats 2.1 miles a day.He rarely uses it and that is the first oil change ever. 😒Well be back.

They wanted 20k markup out of a 2021 type R what in the world

Great customer service! I was in and out within two hours with a brand new Honda Accord sport. The process of buying a car had never been that easy for me. Ask for ED if you are looking for the best sales person, hes the one that walked me through buying my first brand new car

Horrible customer service.Been coming to this Honda for years to get service but not anymore.Got an oil change and started to notice some oil leaking from the bottom of my Civic right after. Asked them if I could take it back so they can take a look at it and they simply responded with you have to make an appointment. I explained to them that this is my only form of transportation and the frustration of having to come back because of what they did to my car. This is the second time Ive gotten service at this Honda where something went wrong. The first time, I got an alignment and they made my steering wheel crooked in which I had to waste more hours to come back and have them fix whatever they caused. Not even an attempt at an apology. No attempts at helping a customer out.

I was shopping for 2021 gray EX-L gray Accord Hybrid. I received an offer from the internet manage and when I went to pick the car I waited two hours at the dealer; Then I was told that they could not honor this offer. The sales manager jacked up the price and added too many things that I didnt ask for. The sales manager was very rude when they did not have a deal.Not honest, not straightforward, and unprofessional.

Leo is a fantastic cars salesman. If you want a car hes the man to go to. Thank you so much! -Duenas family

Unhappy with the experience. Poor customer service and lack of follow up on appointment. Poor communication. Pls seek elsewhere. Never again. Just a disappointment

This Honda dealership today gave fantastic service! My service advisor Arif Khan came with a smile and asked how was my day? How could he help me? I had an appointment the dealership took care of my oil change and took a look at everything to make sure I had a safe n secure car to drive. Resolved any questions I had and employees are happy to be working there. Im a very happy customer and felt welcomed by Arif because he made sure any concerns were addressed. 😊

Took my car there for a/c compressor warranty extension Honda had sent a letter in the mail for, Rock Honda took care of the issue no problem and had my car ready in less than 2 days.

Heres the thing: the car repair work is excellent. The mask policy is not. People without masks,employees with masks around their neck or below their chin. I would have waited outside if it hadnt been blowing 85 mph. So maybe wait until everyone is vaccinated to go if you can

This insufferable dealership calls and texts me once or twice a week, and won’t stop even though I’ve asked numerous times. I live 2000 miles away from CA (which I’ve explained) but they won’t quit. I don’t need a new car, but if I ever did, I sure as hell wouldn’t buy it from these people, as they clearly never listen.

Anthony gave me amazing service! If you want the home truth go to him!

Two bad experiences at Rock Hondas service department. We had a recall on our car so we made an appointment to take the car in. Rock Honda requires you to make an appointment but there was no point of the appointment because it takes at least over an hour to just check in your car. After the recall service my car had issues that I did not before. The passenger windows would not go down and the settings for the drivers were not working. The worst part was that the sliding door was acting up. I made another appointment to take my car in again for the to fix the malfunctions and needless to say I waited over an hour to just check in my car . This was only because I asked to speak with a manager. Their excuse was that they were short staffed (same excuse as the last visit). This is not the customers problem. It is Rock Hondas problem, they need to figure it out. They always send out a survey but I found it interesting that they didnt bother to text me a link with the survey. The next day I had another vehicle scheduled for service, I did not take it to Rock Honda. I took my car to Penske Honda in Ontario. Great service. They actually honor your appointment.

Usually this dealership has impeccable service. Ive been a customer since 2010. Today the technician that checked me in was extremely rude.

I Loved It They Work With You And I Got My First Car From Them😁😁😁😝❤🙏🏼

Very bad, I went to pick up a car and the manager told me is not ready for an inexplicable reason.

Was hoping courtesy shuttle would extend to 25 miles instead of 20 miles. Would like to bring car back for future service, however with limited shuttle and no Uber to offer, will have to service with local Honda dealership.

The employees here are very nice and willing to help you out. Only complaint is not letting people know how long their wait is for a car service to be completed. I would have been waiting for 6 hours if I didnt ask one of the employees a question. Also, there was only 1 driver for the shuttle. They should have informed customers that the wait time for that was longer than expected, too. Just better communication would have been nice but overall, good experience.

The main supervisor Vince helped me out a lot!! And didn’t stop working with me until I got what I wanted, and on top of that gave me the lowest interest rate I’ve ever had on a brand new 2020 Honda Accord (Sport)!! Rock Honda will give you what you want and not what they want to give you plus had me out driving my new car in a couple hours unlike most dealerships I’ve been to where your literally there all day!! Great customer service!! 100% recommend it!!

Bait and switchI spoke to Oly Garcia the previous day to confirm their lease special on a HRV LX front wheel drive for $119 month and $2.4 K down was still available or is this only one vehicle on the lot for this specific price. He assured me there are more than one HRV at this price. I arrived today before running my credit I asked if the special still available. He assured me it was. His sales manager tells me my drive off price is $5,200 (not including my $1k trade-in) and monthly is $129. Im surprised by this price being a lot higher than I was expecting. So I asked what is included in their $3.3K cap retention price. Sales manager said it includes internal fees that he cannot disclose. OKAY. They ensure me Ill be paying $2.4 K as a down payment. I understand there will be other fees on top of the down payment but paying $2.8 worth of fees. You be the judge 👎

Worst service !!! Ordered a part and picked it up and it ended up being the wrong part so I returned it and they charged me to return it even though I didn’t even for an hour ? Worst customer service here guy was not helpful at all in parts and gave me attitude the whole time. Order your parts somewhere else because these people will charge you to return .

Great! But no donuts.

Dont purchase from this place the sales manager (He said his name was John, probably because his human decency got flushed.... ) a real piece of work who doesnt care about customer service apparently or have common courtesy. If he was at least respectful to me maybe I would do business with this place. Since there is all these dealers right by Id recommend going elsewhere, I can get my honda civic from somewhere else.

Well first off I was approved for a loan of $25000.00 and all I had to do was pick the car. Next when i tried to call the sales manager, he never answered the phone or any voice messages and to make things worse the sales reps like to lie and say theyre all the manager until they need his approval. All these people do display games and waste valuable time during this pandemic.

Wait in the service line took over 30 minutes. The service advisor wasn’t in a good mood. She also wore her mask under her nose. I felt uncomfortable at this dealership. They are the closest Honda dealership to me but I’ll drive the few extra miles and go to Spreen Honda.

First off, Rock Honda made all my fears of car buying go away! This team of excellent sale people and staff really know what they are doing. They gave me the best deal. From the get go, Leo, one of the sales persons respected me so much by opening the door for me and asked me how he could help. I told him what car specifically I wanted and he got found the exact car for me! While the car was being detailed, he offered me food and drinks! The sales team and sales manager were extremely respectful and helped give me the best price! The general manager David came and introduced himself to me. David is a really sharp guy who knows what he is doing. He has a lot of experience and won’t let you down! The finance team are such amazing group of people! One of them even stayed after his shift in order to help finish my paperwork and get me going on about my day. I was really pleased with my experience and am so excited about my new car! Thank you Rock Honda for such an exciting moment in my life!

The service advisor Shafiq was incredible he gave a personal touch. He came to you to give you update and when the vehicle was ready even walked his customers to cashier and then to their cars. I think all service advisors should be like him.

Skip was very helpful

Service manager Eduardo Flores was professional, friendly, and responsive to my concerns. He took the time to explain my car concern and went over the details of my updated auto point check. He even helped put in my new CRV cargo mat for me!

Arif is the best when it comes to customer service. Thank you Arif!Phil and Greta

Very helpful people especially finance department.

Horrible service went to trade a car in showed them credit score to give a estimate on payments looks at the paper he says it means nothing to him we need to run credit told him before I do I need a estimate so then he gets up and throws the papers on the table and angerly walked away so taking our business to valley hi honda