It’s always an adventure to review places that I don’t see needing reviews. There’s nothing wrong with this place. The prices are what you would expect. The service is up to par. And, if you are going to guitar center it isn’t like you have that many options.

I purchased a product from the Tulsa store online that was verified by a call to the actual store as in excellent condition and it arrived in less than desirable condition. Luke, without hesitation, was able to refund and made the transaction happen in store. I was happy to pay the difference. Awesome service. Not so much for the Tulsa store. Oh and I drove up from Denver, so it was worth the drive.

This is a pretty good guitar center. Like all the others during Covid there seems to be very limited supply of mid and higher end acoustic guitars (900-4000). Service was pretty good and someone came in to check in on the acoustic room every 5 or so minutes, but didnt linger. Overall a pretty good experience.

HORRIBLE MANAGEMENT! I would give 0 stars if I could. The manager is so disrespectful and rude. Nobody helped us and we stood around for 30 minutes.

Nice place to check out products in person, but youre better off making your purchase online.Walked in ready to spend $800 knowing exactly what I wanted to buy. Their online store even showed the item as available here. I had to wait 35 minutes before I could get any employees attention. A few parties came in after me and were able to get help before me, so maybe theres some trick.Technically, the product was available. But only the full-price floor model, which had visible signs of wear and tear. Left the store mildly peeved and placed an order online with another company.

I would give them a five except that I bought a brand new guitar and they had no one there to set it up for me. When your name is guitar Center you need to have a guitar tech on hand for people who buy new guitars.The staff is generally knowledgeable and always friendly and helpful but its time to ramp up and get back to pre-pandemic staffing with experts.

The rudest people I’ve ever encountered. Walked in and found what I needed but decided to order it online due to the extremely rude, feckless, and inattentive employees. I don’t expect much from anyone earning less than a living wage, but at least be polite. The inventory collects dust, mostly garbage. Save your time and money and just order it online.

My first experience at Guitar Center and I couldnt be more impressed! Caleb helped me pick out my starter bass guitar and made sure I left with everything I needed. I was able to browse on my own, but he was always nearby to answer any questions even though I thought they were stupid. 20/10 will go back for all of my bass needs and questions

Worst Guitar Center Ive been to. Staff are fine.... Nothing like that. But for a Guitar Center, small inventory.

Went to pick up a rental for a mic and speaker and took us 45min to get checked out because they had no idea about the reservation made 2 weeks ago. The first person who helped us went in the back and didn’t come out for 15 min until another person asked if they could help us. Another 15 min later and he finally came out from the back. Then takes another 20 min just to take my money. I had places to be and was late to all my other appointments when it should have taken 10 min total. Sad, bad and a joke of a service.

Great service. I didnt have to wait at all to get help from the staff. I went before Christmas to purchase guitar stands and a harmonica as well as guitar strings for my musician fiance. The employees were very knowledgeable and friendly. Prices are also good ! Thank you, he loved all of his gifts and put them right to use!

Don’t go to this Guitar Center if you’re looking for good service or a large inventory. I would avoid Guitar Center stores all together but if you’re wanting to go to one, the drive to Denver is worth avoiding this store. Some of the staff are somewhat knowledgeable, but overall they’re clueless and want nothing to do with customers. Equipment at this store is often priced incorrectly and management will never honor the wrongly priced items. I would recommend going to Rupp’s Drums or Drumcity Guitarland in Denver over any Guitar Center. Both stores have amazing customer service and very knowledgeable staffs. They also offer much larger inventories than the cookie cutter equipment Guitar Center offers. Prices are also competitive at these stores. Definitely worth the drive. If you’re wanting to stay local, check out Music Go Round in Fort Collins. Good luck.

I went in looking for a good beginner bass guitar and was given a lot of help by the associates there. They didnt try to upsell me but rather, they tuned in to what I needed and what felt most comfortable while staying within my budget. The staff is very friendly, knowledgeable, and helpful. Ill certainly be going back in the future.

Guitar center was very helpful in allowing my wife to test many guitars before she settled on a baby Taylor.

Great place for beginners and pros alike. Got my first bass here and have been coming back ever since!

Pretty standard Guitar Center experience. 90% of the selection is entry level and good luck finding help.

Amazing staff and great selection. Adrienne has been incredible to work with. Will continue to return and buy more guitars and probably a drum set 🤷‍♀️ :)

Good service and friendly. Always have good products on hand

Did not catch their name, but they were very helpful AND informative with helping us get equipment for a karaoke set up!

Though I wish their selection of tenor ukes was a bit larger, the staff were a great help in getting me set up with another addition to my collection. There was a group in the acoustic room so I couldnt browse as I regularly would, but the employee helping me, Luke, was quick to start grabbing ukes for me to try outside of the room. Luke was awesome and Id seriously recommend anyone looking for help at this GC to ask for him!EDIT: Had a problem with the bridge on the uke being faulty, so I brought it back in and they quickly and happily replaced the uke. Awesome customer service!

The manager with the ponytail was very rude and was giving us attitude . Customer service was terrible. However Thaddeus and Adrienne are very kind and helped us out .

The staff are helpful and if they dont know the answer, they will find it. Ive always had a positive experience here. While it is a chain, they get to know you and seem to retain helpful and knowledgeable staff. If they dont have it, they will get it for you quickly!

Very helpful and knowledgeable staff. Took my niece there for her birthday shes got talent and you guys hooked us up. I dont think Ill ever need to look anywhere else in the future. Thanks great experience.

This guitar center has great people working there especially one young lady who connected with me and so mean a microphone a gooseneck and a controller and she did it with such passion and professionalism that I think she should be the template for all customer service.

Awesome shop! Just learning the guitar and Jared and/or Jeremy did a wonderful job educating me on acoustic guitar care and advice on finding the right guitar! Definitely will return for any more guitar needs! Thank you!

Staff was welcoming and the place was clean with all the necessary pandemic protocol in place. Only 4 ⭐ because it just felt empty compared to a lot of music shops. Walls seemed sparce and there was a weird gauntlet isle of strings that felt like it was trying to fill space? Ill be back eventually and update this if needed as I bet the pandemic has something to do with this.

Staff was friendly and helpful. But not all salesman pushy or theft prevention stalker like. Service was quick and informative regarding my purchase. Not to mention navigable parking lot.

Microphone and recording selection was pathetic and incredibly overpriced. Clerks were rude and insisted that I wear a mask despite having been vaccinated.

Super friendly and helpful staff. Great COVID protocol with sanitization and limiting the number of people in the store at a time. We were happy to find the amp we were looking for. Seamless experience here so wed highly recommend.

Great customer service and advice for any beginner and or professional guitar player!!!

Friendly and courteous staff knowledgeable. Prices havent changed much but go figure but good selection of equipment whether it be anywhere from Mic & Speaker stands and holders all the way up to instruments, cabs, software. Make sure you check online pricing and deals and make sure its available wherever youre at.

Katie is the best guitar sales person in any guitar center I have ever been to. I wouldnt ever buy another GIBSON Les Paul but she talked to me and figured out that I am looking for the cheapest and best possible playable thing. That LP was pretty sweet at that price . I honestly wouldnt have considered it, but she told me about it, I googled it and came back to get it. Unfortunately there is some sort of country anti theft hold of some kind and I couldnt take it that night. I came back the next day and got another cheap epiphone LP to fool around with because I was bored.Folks on this county should note well there are some hold times on used gear, similar to what is in a pawn shop or other high volume used instrument handlers. I was never so bummed as when I couldnt walk out with that thing.

I gave 1 extra star because Travis is an awesome salesperson and I 100% would work with him again. I cant say this enough, ask for Travis if you need to be sure your working with someone with great service.unfortunately Travis had to eat and I got left with another employee who just didnt uphold my expectations of service. I didnt like the fact the company policy is to sell guitars with noticeable blemishes for MSRP (small, didnt effect playability but it was there and noticeable on an otherwise perfect guitar). I was lied to initially about it, and when I pushed back I was told because the guitar was only on the floor a short time it doesnt matter that it has the blemish. No effort was made to show me the next comparable guitar. this employee so extremely unhelpful I felt like he just wanted me out of the store. Even after I asked about getting another one from another store, he just made 0 effort to help or sell me in any way. even after confirming they were available when I pushed him to look it up. He was distracted by helping his friend and I guess maybe he thought I was taking up to much floor time with the guitars or something.Travis was willing to go the extra mile after the fact but now I have to wonder why GC as a company deserves my business over another shop. Ive never heard of selling a floor model guitar with a visual blemish for full price before and not trying to help someone get another one when they are clearly available.At the end of the day, they were not in a position to take care of me due to corporate rules, policy, inattentive employee, blah blah blah. When a company has no reasonable flexibility its a huge red flag for me... I dont know why 10$ off a professional setup or bag or something was such a ridiculous request. 450$ guitar. gig bag 150$, you guys still make another 40-50$ on a service fee for the setup... throw in the strings and the amp I was playing with Travis. and I was gonna buy a beginner bass kit and other stuff too...you turned down a pretty darn profitable sale over something pretty minor and you disappoint a target customer along the way. I walked in today looking for a good sales experience not just for this purchase but for years to come.

Horrible customer service. I spent 2100$ expecting to enjoy buying my new drum set! Not walking away wishing I would have gone somewhere else.

Staff were alright but they canceled my order multiple time without notifying me. Staff were having a hard time ordering guitar and didnt know if it was in stock after checking.

Ive always wanted a King of the Flattop Jumbos The Gibson J-200 has been out of reach for my pocketbook until this beautiful used instrument showed up at Guitar Center. The sales representative that helped me had taken this in on a trade. Not in perfect condition but very nice without any blemishes that were of consequence. Many Thanks to the staff for making this purchase pleasant and professional.

They were nice but it was so empty and looks outdated and had a lot of issues with the computer and our order.

Awesome customer service and nice gear. Highly reccomend. Alan was rad with us.

Very cool store. I went in with a hearing friend who plays the guitar. The staff was great, lots of help. Prices were very good.

Good deals and pricing as well as financing. Jay was very helpful and knowledgeable about drums, bass guitar and strings, which was exactly what we needed today!

My husband was very happy he purchased his special violin

Connor is amazing! You wont find better customer service or a more knowledgeable staff anywhere! They always go above and beyond!

Really friendly, knowledgeable, and helpful staff! I went in with a few ideas in mind for my first electric guitar and they were very helpful in answering questions about each model. Will definitely be headed back in for more gear in the future.

Nothing personal to the employees here, but I am never shopping with guitar center again. This was a 5 star review commending the store employees for their good customer service, but due to recent issues I have had with GC, this company does not deserve my hard earned money or praise and we will not be doing any business and all my money will go to Sweetwater. They wont sell me floor models that I have to keep returning. Their phone support isnt outsourced and I can actually understand the people and their not condescending and rude. Bottom line, this place is for the Soccer Moms to buy guitars so their kid can learn Seven Nation Army; take your money elsewhere if youre serious guitars like me.

Decent prices and helpful staff.

This is one of the better Guitar Centers around. The staff is very friendly and knowledgeable.

Actually it was one particular employee who was incredibly helpful. I wish Id caught his name. I usually go to spotlight which moved as they have a specific flatwound acoustic string I prefer. There were none to be found. However the guy had an acoustic that he uses electric flatwound jazz strings on. I decided to trust him and give them a chance and am very glad I did. They sound and play great and are much easier to find than my usual string and half the price to boot. Ive been playing more than 25 years and this is the first time I felt compelled to write a review for a music store. Knowledgeable salespeople are a big plus!

The staff was friendly. They recommended a couple of books for guitar lessons for my kids.

Went in to buy my first electric guitar. Found hss bullet that I liked. Didnt have any in the back so they gave me the floor model, scuffs and all . Wouldnt give me a discount . Asked about tools that would come with a guitar normally and brought up intonation and the guy plucked a string and said it was fine . Then messed up checkout so had to do two separate charges for this thing. Never again will I go to a guitar center, if this is the companies standards. Terrible

The people were very badass and helpful!! One of my fave places!!

You know most of the time Guitar Center is good and the staff is friendly and actually knows things. Idk who does the hiring at this one but it seems like no one in there actually plays any instruments.

Took a guitar in to trade in for a Electric Piano and had amazing service there.

Drove over from Greeley with the plan to buy a new Taylor for myself and a mini Taylor for my daughter. Was told there is only 1 person allowed in the acoustic room at a time, and I responded, “no problem, I’ll wait.”, in which I was told by the employee the guy currently in there has been in there for 45 minutes going hard between 3 guitars so it will be awhile. Well, I hope that guy bought one of those guitars, because you loss a sale of 2 Taylors from me. I understand Covid caused the restriction, but with that said, there should be a limit on how long a single person should be able to occupy the room. I will now take my business to a local store.

Guitar Center is the best place to get all of your music studio and Instrument needs. I wish there was a Guitar Center in Cheyenne, but no such luck, maybe some day. The one in Fort Collins is a 5 star store, cool people working there with lots of know how about everything in the store. I have shopped there many times and Ive never been unhappy with anything I purchased from them or any other Guitar Center store that I have done business with. I would rather travel the extra miles to Colorado than to pay more and get less in Cheyenne.

Great music store. Helpful, friendly staff. Keep up the great work!

A grown mans toy store

Its located on the left of Kohls, not inside of Kohls, as GM have it.

Need my equipment I ordered!

Great prices. Great people. Clean and Sanitized

Great staff!

Excellent, knowledgeable, attentive staff. Open to play instruments durring this C19 thing, mask required, each instrument disinfected before playing. Competitive pricing. Dizzying selection. Bravo! ☮️😎🖖🤙✌️😁☮️

No Left Handed Instruments

“You got a mask?” That’s how I was met at the door. Understanding these are different times, but your associates are garbage. After entering not a single person talked to me or asked me if I needed help. An associate walked past me 4 times and not once said a word to me. He did look me up and down a few times which is always super pleasant and makes me feel very welcome. Selection of guitars and amps are terrible. Guitar center won’t see another dime from me.

Extremely rude and arrogant attitude when my son went in to inquire about selling musical items

I found a great used Ukulele here for a great price. I did have to wait forever to check out but I took there online survey and the manager called me and was extremely kind and explained the steps they would take to make my next visit go more smoothly. So 5 stars for great prices and caring staff.

I will always shop at Guitar Center! My son bought a defective guitar (manufacturer issue) and the tech Ben was so wonderful and helpful and the manager, Jamie, was very kind and assured us that they would work it out to make my son happy. They worked hard and made my son so happy.. This is why it is best to shop in store and get good people to help you!

Great store! They helped me get exactly what I needed! Luke was an amazing help! Definitely ask for him when you go! He went above and beyond and I am very thankful!

Excellent friendly knowledgeable staff

Got my black jackson here today, I love it

The staff is super chill & really helpful. They legitimately care about their customers. The selection of guitars is always fluctuating so theres always something new to experience. I go into this guitar center a few times a month just to see whats new. Its fun & somewhat enchanting. Go take a look!

Having a sale on 🎸 an other stuff. Found some pearl like picks💪

Do NOT take your guitar here to get worked on. Its a bunch of kids that have no training and have no idea what theyre doing. If you have a dusty Yamaha from the 80s that you found in your grannys closet after she died, by all means. If you have something worth a little more, then I highly suggest Woodsong Lutherie in Boulder.

Great place

I have been working with Alan H here for many years. He is absolutely attentive to my needs and he has become a great friend. Over the last 10 years or so, he has been a source of technical information, a go-between with suppliers and a top advisor regarding what I need to get the best out of my instruments and amplification. If it were not for Alan H, I would be shopping at some other store or on line...Thanks Alan!

I have always had a great experience at both the Arvada and Ft.Collins store and their staff is amazing! I have bought guitars, amps and other equipment and am so grateful for their 45 day return policy which has kept me from making a bad purchase or allowed me to confirm a good one. Because of that I will only buy from this store. Also their nationwide used selection is awesome and again you get 45 days to make sure it is so.

Great bunch of guys. Very friendly and helpful.

We went there to purchase a piano for our daughter. Connor was amazing. He did a fantastic job explaining the different options s. He was great with our daughter. Connor you are amazing. And thank you!

The drums section is the best section, and if you disagree then youre a guitar player. Ultimately the employees are nice, and down to earth.

Brought in my 8-string ukulele. Happily tuned without any charge. Place was full of happy customers and music was in the air. Highly recommend.

I have bought all of my guitars and amps through guitar center, and each time they were super helpful and friendly, opting for honesty instead of trying to make an extra buck. Staff super friendly, always a good experience.

I went in to buy a banjo that their site for this store said was in stock. It wasn’t there. The guy told me “In Stock” meant they could order it from somewhere and get it in later that week, it didn’t mean they have it at the store. Evidently they NEVER carry it in the store. He also told me I should have called first! I worked retail for many years...I know what In Stock means, and it doesn’t mean it’s “Not in stock” but we can see about getting it for you. My money is going elsewhere. Very disappointing experience.

Well organized and professional. Sanitized guitars before trying them out. Adhered to CDC guidelines.

I had fun with my friend in the guitar room....there are lots of used guitars you can try and they sounded good. The staffs are cool and I also like the piano and drums section

Good stuff

My son is going to start Jr. High next year, so I thought it would be best to get a jump on an instrument he would like to play. The fact that they have lessons before buying is awesome! Travis Mason was extremely helpful to me, because I had so many questions and he answered them all 😁 So now were deciding on an electric or bass guitar. I was very impressed by Travis showing my son how to hold the guitar and making sure he was able to play it and giving him the confidence to hold it. My son and I will be taking the classes together and Im hoping he likes it. Thank you again Travis Mason for the help!!!

It was difficult getting what I wanted and selection was very limited. Customer service was good.

Guitar Center rocks. Travis in audio/sound went out of his way to help me with a very detailed matter, taking great care to go through the explanation step by step and even help me compare some potential products which could be right for my professional purposes. This type of attention, time and consideration is rare these days and I truly appreciate his willingness to help. Jeremy was also a star, responding to an inquiry I initially made via email. He addressed my issue concisely, professionally and with enough awareness of the subject matter that I wanted to come into the store to learn more and inquire about equipment. The atmosphere inside is funky, colorful, vibrant and alive enough to bring out anyones inner musician or avid listener.A gorgeous, shiny, aqua green-colored, electric guitar is on display near the front entrance (*looked to be in perfect condition)...and upon seeing it, I realized I secretly wished I was on tour and living in a world of music at that very moment.My experience at G.C. ultimately hit a grand slam: after the professional assistance was rendered, I ultimately remembered that seeing my favorite artists live in concert (when the health crisis has passed) is a number one priority in order to stay aligned with my music therapy.Everyone, lets support our local artists in safe/socially distanced outdoor spaces or venues (they do exist!). I plan to check out any advertised bands or groups who might be out playing right now; their art and soul helps us remember whats important; that were all in this together, and life is truly a rhythmic tune, complete with ups and downs.We can still enjoy the ride...lets go!

Made buying what I needed easy and they have social distancing in place!

Got some guitar repairs done for my stock head tuners and some stringing. Really nice people and pretty good about updating you when needed. I also love the acoustic room, though it would be nice if they either gave the crank it to 11 in GC guys some headphones or something so the acoustics can actually be played audibly.

I enjoy stopping by to see the latest keyboards and mixing stuff. I usually always get what I need from there. They even refunded me at the last minute of the night and fast as well. They have great products!! My buddy just picked up a Ableton Live Push 2 midi controller and he cant put it down lol.

Great, knowledgeable staff. Offered me fair prices (for a retail store) on my used gear. They knew what it was and priced it accordingly. Its my first stop if I am selling used gear and my second when buying it. Highly recommended.EDIT: They also treated my students very well when giving information.

Place is open for business; several people are there to help and fantastic!

The selection is limited but the staff is helpful.

Very helpful! They found a piece of wire I needed. It was an unusual request, but they were able to handle it and knew EXACTLY what I was talking about.

I had a dreadnaught that was too large for my small stature. It made it painful to practice for too long in my back and shoulder. As a new guitarist I was told to try going to guitar center to see if I could find a guitar that fits to me better. I had no idea guitars came in different sizes. The folks at guitar center walked me through the different features of each guitar, allowed me to hold them and try them out for “fit.” They were patient, I did not feel rushed! I got a perfect fitting guitar for well under the amount I had budgeted for my new guitar so I was also able to pickup a hard case and strap. Thanks guitar center!!

There are so many awesome things here I cant even explain, just go there and you will have a great time! Be sure to bring your cash roll, youll be sure to find something you will love. Over the last few years I have purchased 5 different guitars and 3 amps, all at great prices!

I feel like the same guitars are on the walls every time I walk in or are not being changed out frequently?. Offering different pick up configurations, unique paint/satin finishes, extended range/multi scale options and more used gear on display would entice me to return more frequently. I know that corporate will have the final say in these decisions and not every option can be offered. The guitar accessories are easy to access and in stock regularly, but I dont feel like I am more inclined to play/get better when walking into this store.

I am a long time customer at GC. Deals are there to be had if you know what youre looking at and what your looking for.Additionally they get extra praise from me regarding their stellar behavior in a warranty matter a few years ago.Highly recommended.

Wow! My Guitar Center experience was exceptional. I was looking for an electronic drum kit and was helped by the most amazing young man, Joel. He is an expert percussionist and his advice was wonderful. I could not have done it without him. He also called after the purchase to make sure that everything was going well and that we were happy with the purchase. What amazing service. Thank you so much, I will definitely be doing more business with the Ft. Collins Guitar Center. :)

Always blows me away how much these guys know their stuff! I walked in and had a few questions about wireless mics. The person who greeted me helped, but when he didnt know some answers to my questions, he got a colleague who could quickly answer the question. I was glad to be able to compare a few similar products and make an informed decision. They have great equipment in stock which is better than ordering online and I pay about the same price but get good advice! Will keep coming back!