I was nervous about all the bad reviews, but after going for my first time Im so glad I did. The selection and quality is way above a typical hardware store. Employees were professional and great to deal with.(One guy was grumpy and not personable, but he clearly knew his stuff about construction. Which is what matters in the end.)

Ordered a countertop paid for a level higher granite and had a really bad install. Under mout sink was only caulked on 1 side the end was cut to long and not even close to square seem had a step you can trip on. Backsplash missing and when you call store can’t get to a person. Horrible guess I cancel the charge card and get a new company monday

I did my best to purchase an interior door. Came in twice I did meet with a consultant who really did not know her stuff. She looked at websites and made phone calls but she could not be really definite. Not with price,turn around time etc.... Got a Rough quote of $950 but she would call me with a final quote. I never heard back and lost patience and contacted a local door company spent10 minutes on the phone and ordered the exact door I wanted for less then half her estimate I will neverReturn here

I wish I could give zero stars but they’ll get one because the door itself that i purchased is nice. Terrible customer service and the employees are rude. I spent over $2,000 on a door and they recommended someone to install it that had zero clue what he was doing. Of course I assumed he did at the time since Sutherlands recommended him. The door doesn’t fully close, the locking mechanism they sold me does not work, and the actual door handle completely comes off when you pull the door closed! It’s a piece of junk. Of course the pandemic hit so I had to wait until I could actually do anything because everything shut down. Eventually called up the store to ask for help and to see if the lock set was under warranty and if they could help me and they were so rude about it. Gave me a phone number and told me to do it myself. I asked if they could provide me the model number and serial number from my initial purchase and they said “you can uninstall the lock from the door and it’ll be written on the underside.” I took the whole damn thing apart and guess what? Not there. I spent over $2000 for a bad experience and bad customer service - can’t even enjoy the beautiful door. It’s sad. Don’t waste your time or money. Terrible customer service, terrible salesmanship, and awful installation partners/recommendations. I’m shocked they have survived this long.

We use sutherlands for just about everything. As a builder, I prefer their lumber to others in town. It typically comes straighter and better quality. We have had a great experience working with thier excellent staff team

They hire people that have major anger problems and dont know how to park their cars. Will never buy from that @$$hole or this store because of him. I wish I know that @$$hats name but when you wear a company shirt out in public your representing that company and makes them look bad with your anger issue.

Great customer service . And yard service

Fantastic! Great customer service very helpful staff. The lumber is very good quality aswell.

Great placeStaff is friendly and knowledgeable.Great quality lumber AT a fantastic price point..

Giving someone a second chance is always good to do. Several years ago, I had a negative experience with Sutherlands...nothing major...the people I talked to were just rude. However, I had an EXCELLENT experience today. I needed 15 16 baseboard sticks. After finding the big box stores had none in stock, I reluctantly went to Sutherlands. They had an ample supply of what I needed, and it was 30% cheaper than the big box stores. There was no waiting around to talk to an associate. The guy knew exactly what I needed. When it came to loading, I drove right into the warehouse with my Toyota 4Runner, which is not the best vehicle for carting 16 floppy boards. Another employee helped me load and even went and got a long scrap 2x6 to support the baseboard. So, I saved money, was in and out quick, and had ample help to load. I was so pleased I tipped the guy who helped load! Moral of the story: give people a second chance--you may be surprised how things swing in your favor.

I knew what I needed but apparently failed to articulate it in the exacting terms and timeframe the guy at the counter expected, and wasnt terribly impressed with the attitude I got in return. I felt condescended to and rushed out the door. Conversely the guys in the yard were stellar, super nice and went above and beyond even what Im used to at Mawson or Bloedorn, so that was nice at least.

They employ some very rude people.

Great customer service ! We put new flooring in our house . Kim Devlin, was such a great help in finding the perfect flooring ! Thank you all so much, and now our home looks beautiful!

I am mostly a positive reviewer. I appreciate local businesses and good service. Yesterday was the last time with this store. Walked in the other day to look around and, as usual, no one even says hello. Yesterday we went in to order a 2 doors. Finally I find someone and she tells me I have to come back on Monday for a price and to order. In frustration I told her that I keep trying to do business with them and they just make it hard. Frankly, we wouldnt have been out doing errands in the snow if we didnt need to get it done. Anyway, when I said that, the other woman gives me the look and hands me the guys card and tells me to call back Mon. We are doing a huge remodel project. Ill drive to Denver before I go back in Sutherlands.

The representative was more interested in debating the ins and outs of door manufacturing than being helpful. Apparently she was more interested in being right than taking our money. I wont make the mistake of trying to give it to them again.

I really wanted to give them a chance to redeem themselves. It has been several months that I have been following up and waiting, following up and waiting but with no response on a house lumber package. I called and spoke with a manager today and he said they would get back to me and again no response back today. I would highly avoid trying to get a lumber package bid or anything customer service related.

Great service Merry Christmas.

Got what I needed but the older gentleman behind the lumber counter was a grouch

First time visitor - needed to swing by for some cedar. The crew guided me in to the right bay, pointed out my options, and checked me out quickly. Everyone was friendly and helpful. Cant comment on prices (didnt shop around) but had a great experience.

Love this place! Hannah is helping us with tile and is very informative and accommodating. Highly recommend :)

The NoCO Custom Homes team has thoroughly enjoyed working with all of the staff members at Sutherlands. We have worked exclusively with Sara C. on several of our biggest projects. Sara has an incredible eye for detail and is one of the most professional and courteous designers in the industry. We put a lot of trust in the Sutherlands team, from the sales staff to the installers, and feel confident recommending their services to our family, friends, and clients

I went into Sutherland’s for a quote on doors for my new house and had to beg for a sales associate to make up a quote but got so frustrated I went to Mawsons Lumber instead. Later I thought I would try going there again because they have a big sign on the front of their store for Clip Stone. I went in and asked for information about it, the first person I talked to didn’t know what it was but the second person quickly informed me they didn’t have samples. I was fine with that I didn’t need samples I just wanted a price but they said that would be difficult because it was special order product and said it would take lots of phone calls but they *maybe* could find something but it was a burden. It’s sad when you beg have to beg a store to take your money and have to deal with the sales force being rude as well. I will never go back.

Do not pay for anything with cash at this establishment. They will conveniently loose the receipt they had of payment and call you a year later and ask you to pay again.BLACKLISTED.

Wonderful selection of products, staff that offer help and then leave you alone when you want to look.

I went to Sutherlands for the first time today since moving to Ft. Collins last summer. I was greeted veey warmly by a woman at the front counter. She was quite friendly and accommodating. I explained I was there to set up a commercial account for my reno / remodel business and she showed me around, introduced me to the guy at the lumber counter, a designer and later checked out a few samples for me. Good initial experience. They seemed to have a good selection and quality much better than big box stores like Lowes or HD.

Very good prices that out beat most competitors in the area.

I went in to order the bath fixtures for my remodel. No one greeted me when I walked in, just stood there and looked at me then continued their conversation. No one asked if I wanted help while I looked around the showroom. The staff just looked at me as I walked out the store. I guess this store didnt think they need my business.

Bought carpet from them. Awesome experience.

When I went in I was asked if I had an appointment. I said no so the employees continued their conversations and informed me I could look around but I would have to make an appointment to be helped.

My experience is not with the store for say. My experience with the store is seeing all their yard trash, being blown or tossed over the fence, and watching it blow up and down spring creek..........

A lot of nice, and hard working people