Great service, inventory in stock and ready to go! Rick and the team are always a dream to work with

I had my fridge die in the middle of the week, Jason and Rick both worked with me to find a great fridge in my price range and got it delivered to make it even easier on my.... Thanks to the both of you. I cant say enough good about the employees and the way they treated me and my situation. Best sears ever !!!

I went in there today looking for a dishwasher, Rick and Jason were such great help highly recommend

Rick, does the IRS know that you help your employees get unemployment benefits,by lying to the government about their hours ? And I have all the proof I need to turn you both in for fraud with the IRS.I know said worker works full time hours ( I have proof of that) and I also know you and that employee tell the government they work way less hours than they do so they can recieve extra unemployment benefits that they dont deserve.I will be contacting the IRS soon.Even if I have to stay on the phone for hours.

Id like to thank cody an Jim for the outstanding professional job delivering and setting up our washer & dryer this past friday, great job guys and happy birthday cody

Purchased a new refrigerator from Sears Hometown Store. They delivered it on time and set it up, also hauled away the old one. Did an outstanding job of setting it up, went through everything with us about the new one. Great service, very please we bought from them. Would highly recommend them to everybody!

In the last year I have bought a new washing machine, stove, and fridge from Sears Hometown Store in Fort Dodge, Iowa and I have not been disappointed yet. Their team is knowledgable about the products they sell and their delivery team is top notch! When my fridge was delivered the guys swooped in quickly and efficiently, showed amazing teamwork, and moved like a well-oiled machine. Manager Jason has sold me all my products and his knowledge and helpfulness was awesome in helping me make my decisions. I cant recommend this store enough!

Our Bosch dishwasher which we bought from Sears has not worked since Thanksgiving. The repair techs that Sears uses have been unable to to repair it after countless service calls. They finally determined that that are unable to repair it in May. Then they insisted on another visit in June to take more pictures. It is now July and still no dishwasher.We called the local store today to advise them what the round around we were getting today and now they refuse to talk to us.For the last 15+ years we bought ALL of our appliances from Sears. And we purchased their extended warranties each time.Since they usually take a minimum of two service calls over two months to fix anything, I went ahead and just troubleshooted and fixed our Kenmore washing machine myself earlier this year even though it was still under their extended warranty. I tolerated this in the past because I didnt have to deal with it. But the dishwasher situation is way, way, beyond absurd.At this time we have absolutely no reason to ever step foot in any Sears store ever again. I wish I could give negative stars.FYI: Our last two dishwashers (current one and the one it replaced), current washing machine, current dryer, last two kitchen refrigerators (current one and the one it replaced), last two upright freezers (current one and the it replaced) all came from Sears.

Competitve Prices, Excellent Customer Service. They deliver and remove the old appliance.

Would not recommend the Fort dodge store at all ! I love sears but not this store it is a disgrace to its name.Go to Des Moine Sears.

Bought a new washer and dryer and couldn’t be happier with them. The staff was very knowledgeable and professional. Highly recommend!

Service, sales, delivery, selection - all aspects of our experience with this business were on point. We have shopped other appliance centers, but none have come close to what this Sears staff can do. The sales staff worked together to find us the right product to fit our needs, and our budget. The delivery staff was prompt, knowledgable, careful with our home and our purchase, and completely courteous. The service technician was skilled, knowledgable, and understanding. If youre shopping for appliances, and are looking for a solid product that is going to last, Sears Hometown Store is your best bet. In our experience, this company has proven best in standing behind their products. We always look to Sears, first, for their great selection, unbeatable deals, and unbeatable service. Thanks!

I was sold a washing machine on September 13. it was making loud banging noises and they said my floor was uneven. not true. it was serviced and made a quieter banging noise. around mid November it began to leak from the hose they told me I needed to purchase. the clothes come out hot so I assume they were installed backwards. I purchased the sears protection plan and have since got the run around from sears for days about all this. Not to mention treated rude . they acted put out about giving me phone numbers to call. I am doing all the leg work on this ordeal as well! Last week it was serviced again and I was told it was severely damaged when it was installed and the hose is cracked . Inside back of cabin is caved in. All this and I have not yet been approved for a replacement!!!

Over the last couple of months, I have ordered 4 appliances with consistant outstanding service.

If i could rate this place 0 stars I would.As a past employee of the store I can tell you that you would be way better of getting your stuff from the Des Moines Sears stores.

The new owner Rick Jones considers himself a man but I have mutiple voice memos saved to my phone making fun of 2 babies who passed away.He went out of his way to call me from the SEARS phone, to leave me messages, couldnt even he man enough to use his own phone !!! I also saved tons of missed/declines calls when he was harassing me like the unprofessional man he is.

Jason and Rick are very knowledgeable and helped me find exactly what I needed

Very personable, knowledgeable & extremely friendly!!!. I would recommend this store to everyone!!! We told them what we needed & they found it for us!!!!. Very nice delivery guys!!. We told them when we needed our new washer & dryer & they delivered right away!!!!. Great guys to work with!!!!. Thank you !!!!!

Ordered a dishwasher from Sears Hometown Store two months ago and it is still not here yet. The truck “keeps getting delayed”. If you want something fast do not go through them for appliances. They didn’t even offer a discount or free instillation.When I ordered my dishwasher I was told it was stainless in the inside. Picked it up today and it is not stainless. Very disappointed with the service all around.

A salesman’s livelihood and store reputation can be affected by the quality of its service. In years past, I’ve always had a fondness for the Sears hometown store in Fort Dodge, IA. Appliances, electronics, tools it didn’t matter. The people were always great. When everything goes well, no problem. To test true quality is when things go poorly.We purchased a beautiful refrigerator freezer for my 92 year old mom. We had an irresponsible (technician named walt). He managed to waste our time over 3 calls and a period of 9 weeks. A consumer can feel helpless and in our case here is our mom using a dorm fridge. Jason Vote was apprised of the situation. He was tenacious letting people know further up the line know our problem. He realized the issues and did everything he could to help. Before the 12th week, 4th service call, and a letter to the Better Business Bureau he got action from upper management. Jason, who wasn’t even the sales person initially turned this around. Rick and Cory did a tremendous job when they picked up the old fridge and brought us a new one. Situation resolved. Jason took an imposible problem and kept us Sears Hometown store customers. Nice Job Jason!

Went in to just check things out. They were great no pressure to buy and they were are very knowledgeable.

Little slow checking ouy

Courteous, professional, Im loving my new stove, also the dishwasher I bought from them a few months ago.

Joe is great guy and his staff are very knowledgeable. Great products and prices.

Our upright deep freezer was starting to not cool enough, I went to Sears Hometown and found one that would work for us. Unfortunately the delivery to the store and then to our home was 2 weeks away. Hearing our freezer might not make it that long and living here in town, Randy checked with their delivery team and scheduled us in for a delivery 3 hours later for the floor model. Who could ask for anything more?

Every thing was fine but didnt have one part that I needed

We ordered a dryer and two bottom drawers over the phone, drove an hr to pick up nothing. They didnt order them cause they didnt take our payment information. How am I supposed to know that, Im not the one selling something. Still a week later and no dryer. We ordered from Bestbuy

Sears Hometown Store was very quick with helping us with pricing, getting the right cord for the dryer, and setting us up with a protection plan. Extremely professional and courteous.

This is the real Jason Vote and I am the manager at Sears Hometown in Fort Dodge. There are multiple fake reviews on this under my name which i assure you folks are completely untrue. I am being harrased by an individual, Law Enforecement Has been contacted. Thanks for your business and support, if ever there is a problem with our store, service, or any other please reach out to me and will do everything in my power to correct the situation. There are also reviews of criminal proceedings, which are also 100% false. We do extensive background checks to ensure quality customer service from the people you have trusted for years. Again thanks for your time and we look forward to serving you now and in the future. Sincerly the REAL JASON C. VOTE

Great people working there.Very knowledgeable sales staff.

Still has great appliances and craftsman tools

Great customer service with wonderful products to choose from

I can find what I need without having to walk all over the store. Great customer service.

Jason is a great asset to your store. Thank you.

Disgusting environment. Bugs and mold on a lot of their items.Never buying from them again.

Sears Hometown in fort dodge should be shut down the employees are very childish and rude.

Great customer service and knowledgeable staff.

Helpful in choosing the product and great service.

Jason is a great salesperson.

Such helpful young men.I recommend the Fort Dodge Store to everyone.Thanks

Great store and great staff

Horrible place since the new owner Joe took over.The staff are rude and Joe us very unprofessional even in front of his customers I would recommend all friends/family make the drive to a different sears.Plus the mall will be shut down soon anyhow

A very good experience.

Great store, friendly staff

Great store

Great store!

Great place