Angelina is excellent - capable, knowledgeable, and comprehensive in managing options. Store Manager is equally as excellent. New in store design is pleasant. Store location and hours are great.

The rep was very helpful. It took a long time and he was patient although mine was running was thin. In the future, itd be great to have a heads up. But through some persistence we got through with it and I got a brand new phone out of it.

Too many people, not enough staff, no information on anything about a network outage. Does anyone know about anything at VZW? I dont think so.

I was shocked how fast and easy it was to set up a new account, with a phone and hotspot, I was out in half an hour! Hotspot and cell service working great fingers crossed for a great relationship with Verizon...

Stay away!!!! Deserves no stars. It is third party owned and not an actual Verizon store. They messed up on the setup resuliting into us having extra lines, a phone promotion not being properly applied. Which led to a year of disputes on my bill with Verizon. I had to keep calling verizon for a few months and they would apply credit. Eventually got tired of my bill not being fixed and left Verizon completely. Verizon should take the authorized dealer status away from them.

In this store Tomasz is really helpful and attentive. I appreciate his help when have problems with my phone. He is the reason we go back to this store when need a new phone, or any other service.

After switching to T-Mobile and purchasing an iPhone from Best Buy, was left feeling like yet another set of retailers producing iPhones that primarily default to Google Play Store & Apps???🤔 Quite Odd. Then brought it to the Apple Store and was told that The Version of my iPhone most likely has Geek Squads Preferred Bloatware in their Refurbishing process and Voids any Apple Warranty...So after getting the common run-around from those Four Retailers, walked into Verizon out of the blue, spent all of 15 minutes and left with New Phone, New Service happy with Straight forward answers, no wishy washy 300 megabyte download after purchase that fills these true lock down Bloatware in what was determined to be a Knockoff iPhone from the Other Stores.Very Happy with the Employees Courteousness and Politeness during my visit.All Cell Carriers should emulate This Stores Ethics. Thank You 🤗

The Lady that works at about 59th Ave on Broward Boulevard Verizon is amazing and so nice 🙂 never met an employee so honest an dedicated as her

Great store. Friendly staff

Good service and they fixed an internet connection problem easily.

Found if very hard to use the online system to make an appointment. So just showing up was a lot easier.Didnt have the phone I wanted for the planned upgrade.So I thought I could order it And they would send it to me.I was told it was out of stock and I just had to keep looking on the website until it was in stock and then order it.I didnt understand why I couldnt get one shipped when they were back in stock. Still dont. I felt stupid. Still do.

Every time I have gone to this location for assistance or to buy something needed, the entire staff have been consistently amazing and I get what I needed done and out with my day very quick. Overall impressed wifb everything and highly recommend this location.

I was and still am having issue w/inbound and outbound calls. I went to this location...they changed since card and called me in store...it worked. I get home and still having the same issue. Will go back for a 2nd chance...b4 I change carriers.

Great staff. Not pushy and helpful.... patient!

I just came back from your store and I was so impressed by the service I received from both Louis and Justin. I was greeted immediately and they both took their time to make sure I chose the right phone for me. It seems as Justin was training but he seemed to know everything about the phones already. Louis treated him with respect and helped him with some questions. They should both be commended for their customer service and as a manager myself, I want to say kudos to them both. BTW, I chose the iPhone Pro Max and I love it. Nice job gentlemen!!

Good service and higher price plan then Tmobile.coverage is good but some places Verizon coverage its not great.

After so many years with Verizon, I have my first disappointment.I came to the store Sunday November 29th, because I was having problems with the battery of my iPhone 11. The vendor offered to me the new iPhone 12 Pro Max, and said the item would be delivered at my place in 2 business day.For my bad surprise, now says on the system that it will be SHIPPED around December 18th.So now I will be looking for another provider, since I can’t trust on Verizon and their employees anymore.If you want to sell something, be reasonable, honest and professional.Also now I have to wait for 48 hours until they reimburse what I paid for the accessories and the fee of the transaction.What a huge disappointment.

Always good service here

Best service, would highly recommend. Super professional, problem solvers.

Kyle was exceptionally helpful, professional, and knowledgeable about all the Verizon business processes, products and services. He helped us work through a variety of difficulties with a smile. He made a great difference in the results of our experience with Verizon.

Justin and Justin are simply spectacular! They spent hours helping us solve an issue to get our mother off a horrible service and on to Verizon! They totally went above & beyond! Thank you!

Great knowledge of items and got me in and out

After 10 year, when to purchase a basic phone for $150, they want to charge me a $50 fee for the privilege of buying a phone from them . Bye they lost my service forever

Great service

Christopher was awesome, friendly, kind and VERY KNOWLEDGEABLE. GREAT SERVICE

Very helpful 👍

Granted not there quickest trip when going here, but the staff does make sure you leave happy. They will do the best to try and get everything fixed you came in for our at least give you the steps to take to get it done. Always love going here.

Not helpful didnt know product and pricing to high Im a customer for over 18 years time to switch!!

Just came from the store after been assisted by a very professional & informative sales representative name Kyle. The experience was absolutely 100% delightful so after reviewing all of my balances I was enticed to purchase an Air-pod Pro. Althought I was awared that the price was a bit high ( $250 ) I was told by another salesperson named Thomas that the price dropped to an incredible $189.00.This was a great deal to me so I’ve decided to paid off the oustanding balances in all of my 3 devices I have under Verizon to obtain this amazing price for the Air-pods & being able to afford it.To my surprise when I was ready to purchase them I was told the price was higher than what I was quoted not to mention that when I requested to speak to the manager AnaMarie she was less than concerned about the mistake that her associated commited by stating that “mistakes happen & she as “a manager” doesn’t even get that kind of discounts. Totally unaceptable on her part I think since I believe that honest mistakes do happen but again great customers deserve the respect & consideration specially when some of the staff members miss informed & mislead customers because of the lack of training or knowledge on their part.

I really dont like going in to this location. I feel like its worse than a used car dealership. I was greeted at the door by 2 salesmen. The first one that got to me asked for my phone number, I said I just wanted to buy a charger for my phone. Theres one person ahead of you, so I just want to put your name in. He went back to helping his other customer. No one else approached me. Three other employees were huddled at the end of the desk talking, helping NO ONE. I looked all over the store for a charger...nothing. Finally went to the three and asked if they even had chargers for my phone, because some stores dont have them. He opened a panel where they were stashed. Got totally upsold, just like a typical used car salesman. Nothing had prices on it until I went to pay. I really hate dealing with this type of nonsense. I like the store across from the galleria better.

Love this company store. Great service.

A little slow with getting help. The service that Verizon offers is declining rapidly. They refer you to on-line or telephone assistance more often than not, UNLESS you want to buy something. Although Verizon reception is top for me, after the sale service is not. Phones are the same everywhere, after the purchase service is essential for a quality company. If you are going to charge top prices you should deliver top service!

From the moment I walked in to the moment I walked out the Service was EXCELLENT. Justin greeted my as I entered and helped me find a great deal on a new iPhone, AirPods, and iPads. He was very helpful and explained everything to me step by step. First time I ever updated may phone pain free. The transition to Verizon Wireless has been effortless and I am beyond a SATISFIED customer. Thank you so much Justin for your Professionalism.

Kyle was extremely helpful with my screen saver. Every Verizon store should have 10 kyles

So me & my husband came to this location twice and was denied service or at least that’s what we feel like... why would you stop someone in the parking lot? Weirdos ...

Excellent service we were greeted immediately manager raj took or name and number. Waited 4 minutes and Adrian helped us. Charming knowledgeable and honest. Saved us money and ordered the small part we needed.Very very satisfied.

Stopped by today around 130PM to find out about the new plans to compare to the one I got. An African American representative approached me, told him why i was there, he pointed to a poster on the wall with the new plans. I asked if I needed to call customer service to see my plans and he said yes. Dont understand why he couldnt help me. Bad customer service, should find better representatives that want to help Verizon customers.

I bought my mom a brand new phone. Three days later she dropped it in water and ruined it. I should mention she has dementia and is confused by technology. The manager, Renee, bent over backwards and spent a lot of time helping us get her a new phone and getting everything set back up again. He was so kind and patient. I am so terribly grateful for his assistance and the time that he gave my mother this morning. Ive always had great customer service at this store.

My son lost his phone. We were in and out with a new one very fast. Great Service!

The representative wasnt helpful at all.Customer service is extremely important and I felt like they didnt go the extra mile even though I have been a customer for years.They dont explain the plans or the process clearly.Will not be going back.

Just got back from Verizon store. I went to purchase an iPhone 11. The sales person said that they no longer set up phones in the store. He said I had to take it home, and set it up myself. If I had any problems, I could call their tech support number. Is that customer service ? I am 69 years old, and know my tech limitations. I will be going elsewhere, where my new phone will be set up on site, and true customer service is practiced.

Went in to Verizon the other week because I wanted to upgrade my phone and got exceptional service from Chris. He was very knowledgeable and helpful, I came out with more then I anticipated! Thank you!

I went in to swap my phone over and was helped by a great guy named adrian... fast pleasant and cool.

Chris was very helpful. Great service.

It was a comfortable and homie place.The people were very knowledgeable..Everything was just a slow process..

I had a guy named chris and he was very good he told me everything I need to know about me new phone and was very good about tell me how to use my new phone luv u man

Not nearly the excellent level of service that they used to have. The salesman was not familiar with anything other than Apple. Truly a shame.

Minus zero would be more appropriate

Michelle, is the sweetest thing. She was so incredibly helpful and easy-going. She made the whole experience as simple as possible. We really appreciated it!!

My favorite phone store. Ruined my S6 and traded up ta an S9. Great trade in and the employees were extremely pleasant in showing me how to set up the new phone. Highly recommend this store

Kyle was extremely polite and knowledgable.

All they want to do is sellThen they go in the back room for a better “deal” then they double team you if you don’t agree to a more expensive phone or plan

Plans were poorly explained and there were only low end phones on display. Rate plans look too high

Got excellent service from start to finish at this location. My tech Derk -the one with the beard- as he asked to be referred to, was curfeous, attentive, solutions oriented, and informative, all while being personable. Hes from out of state; cannot tell if that made the difference; all I can attest to is the service he provided, which prompted me to write this and will have me go out of my way in the future for service at this store. 👍👍

Wait is too long. And seating is only for the WHITE people. Please see Luis one of Verizon employees

Staff can care less for customers

Angelina was amazing. So patient and very knowledgeable

Always good... even was able to get help on black friday.

This corporate office is not helpful or friendly at all. You can go to the satellite stores for great customer service. I recommend the store on Powerline. Great staff. very disapointed with the store on US 1. Waste of time!!!!

I think this store is awesome! How was the service? AMAZING! How was my experience? Fantastic!

Been here a few times, staff is very friendly and helpful. Earlier this week I walked in and had to wait 30 minutes unfortunately, but that was my own fault for not making an appointment. 5 stars for sure.

On 7/13/20 I tried calling 3xs no one answers the phone.

Terrible service! Tomasz working there took advantage of my situation wanting me to change my brand new iPhone 8 Plus trade it in and spend more money in the iPhone 11 . I was really disappointed . I went to the galleria Verizon to get a second opinion and they fixed my problem!

Above and beyond customer service. Lovish and staff helped my mom over the course of three days because her phone number was stolen as part of an identy theft. They were patient and cheerful while spending hours on the phone with Verizon customer service to resolve the issue while forgoing sales. Just an awesome team.

I switch to Verizon and with my $65 plan I got a free phone unfortunately the Samsung that I got is a piece of junk Ive been on the phone with Verizon tech support three times already so Im taking my freebie phone back and taking my LG for the cracked screen and have them connected my service to that I was in there two and a half hours and they did not transfer over my contacts so thats a problem also go to the night Verizon to call Clarity is the best Ive ever had Ive had MetroPCS Ive had boost Ive had T-Mobile and Verizon in the past there still the best and Cricket which ones on AT&T network and is owned by AT&T but I have unlimited data texting messaging for 65 a month

The store has changed over the years. They offer Service but that is all. Need batteries or repair go somewhere else.

Returned a brand new iphone there and they charged me a $50 restocking fee even though Verizon customer service said they shouldn’t have. Verizon customer service even called them and told them to refund the money and they wouldn’t. When I asked for the phone back they said they couldn’t give it back. If I could give them zero stars I would.

Never give you what you want. Promise the world go back Who Are You......

Rep. Was professional and knowledgeable with the equipment and packaging of services.

Best Verizon store ever. I miss these guys and outstanding service. We have a verizon store here in Park City, but Lauderdale is best.

Super helpful. Got me in touch with Google and fixed my phone in less than 10mins

Great staff and speedy service even while busy this holiday. Thank you! P.S. love my new pixel 2!!!

Awesome store! Miguel is the man!! He fixed some stuff on my phone that the apple store said wasn’t possible!! Product knowledge, on point!! Customer service, on point!! 5 stars all day!! Ps- That JBL link10 is the truth!!

Very attentive people, clean and organized store.

Ive never had an issue with any Verizon store. Walk in with a problem and its usually fixed right away or you get a replacement if you have insurance. Employees are always very helpful.

Needed a new phone & we were very pleased with the help/service received.

This stores policy of checking in every customer seems like a great idea right ?Well when you get interrupted 2 times as the service rep assists the walk in, they end up helping them. Both times was over 5 mins while I wait. Wait ??I guess my needs arent important

Excellent service, Aaron the sales representative was awesome very helpful and patience because took a long time to change service from our old carrier to transfer the phone numbers.

Justin is amazing costumer service w me..he help me w all I need it..thank u justin

Good experience

My rep Justin was very knowledgeable and very accommodating regarding setting up my new phone

Daniel really told me the truth about all the details, got me a good deal, and was really helpful.

Great help on this site

Very good. And quick service

Great customer service and excellent service provider!!

The only Verizon store Ive been in that the entire staff is so friendly and helpful truly a pleasure

The salesmen were very helpful to me and I really appreciate that

Awesome staff. Totally recommend purchasing there.

Service was great went there to CK out Black Friday deals!!!

Much better customer service than the broward now Davie store; Pembroke Pines store I saw them help people who were their friends who came after me. Davie, they just stare you down, wanna sell but dont ask questions about your accessories discount, nothing qualifies. Anyway, i bought my G4 and GPad and Bose speaker at this store on Federal Hey and then went back to a class which was helpful.

HORRIBLE! Dont switch... Misleading and unethical.Decided to switch carriers with the understanding that we would be getting a credit back in the form of a VISA card to assist in paying off the last bill from previous carrier. I even asked several times during the visit to make sure thats what the promo was. Each time I was told yes, so we went forward with the switch.Went through the process of trading in our old phones and completing the switch. A month goes by Im still under the impression that Im getting the VISA credit. Up until 2 weeks ago... Because this is how long Ive been having to deal when this! Numerous calls to customer service, several visits to the store. We had no clue why all of a sudden we werent eligible for the full credit anymore and why we werent informed. My husband found out that Kaylin, the employee who helped us... More like mislead us tried to enter different promos at the same time and made the credit null and void. NOT OUR PROBLEM or FAULT!!! But we are the ones having to literally pay for it!!!It has become a he said/she said situation. Of course the employee is not going to admit any error on her part. It is so much easier to say that the customer misunderstood. Currently as it stands, we basically paid Verizon Wireless for us to switch for their service.I want to know who in their right mind would throw away that kind of money. We do not have horrible credit nor were desperate to switch providers. But because of an error that an employee made, now we have to suffer and be at a huge loss. The promos online, all emails & documents Ive received all state getting credit in the form of a VISA card. Even the store manager, Astyn, stated and was under the impression that we would be receiving the full credit back because of the promo.But guess what.... No credit! Now Im at a loss of over $1100!!! The company is not trying to rectify the situation. I do not recommend this store or this provider. I will definitely be leaving ASAP.

The worst customer service. They just want your money and dont provide help at all. I have been there a couple of times and I never received help. They just expect you to spend more money (buy a new item) every time you visit this store.

Long wait for service but after you finally get help it was fine.

Worst Customer Service. Annie is the only agent I have encountered in seeing 4 agents in one week who did an amazing job. I finally gave up on this location since they made it known they could not help me. I drove to the location on Galt Mile. Issue resolved in 3 minutes.

The staff is great they know there stock well.

Typical cellphone store...Doesnt know about any of the promos and just tells you what you want to hear to get your signature and pass the buck off to somebody else. Told me my promo was thru Google directly and long story short it wasnt even set up and its thru Verizon. Thank God the customer service rep on the phone at Verizon gave me the charger for free for my troubles but your better off just calling verizon for your needs instead of the store IMO

Store staff awful - complained to customer service, they made it right.I felt mocked and belittled by the staff at this store. They just stand around doing nothing and kicking out good customers. Shame on this store. I have been here before and the staff was professional the staff today complete bafoons!They refused a standard service and kicked me out. Once I called customer service the store unhappily completed the complementary service.

Maybe you should hire a few workers so customers don’t have to wait on the “guest list” for 45 minutes. You suck

Number one cell phone service all day.

I came to this Verizon store in hopes of switching from T-Mobile and getting a new iPhone. I had previously went to another Verizon store that ran my credit and I was approved, but they didn’t have the phone I wanted. They gave me the application number and explained that since I’m approved I can get the phone at any Verizon store with the application number. Aaron proceeded to tell me that was false and he had to run my credit. I didn’t understand why since it’s still Verizon, and he stated in a condescending manner because they are a corporate store, etc etcI decide to proceed and he then states that I was declined and that Verizon would get back to me. When I asked why would I be declined when I was instantly approved at the other location he said he didn’t know then asked if I have been applying at numerous locations.If anyone would like to be spoken to in a condescending manner feel free to visit this location and ask for Aaron! He made what should have been a simple transaction so horrendous that I decided to stick with T-Mobile and just ordered a new phone online!