Ive been a customer for over 10 years. Wouldnt refund a $300 modem to my credit card after I returned it which had a love or leave it policy. Internet speeds are 1 mbps. Wanted to raise my rate from $40 per month to $90 per month. I bought a cheap phone which I now hotspot for my internet for $25 per month and it is 10x the speed. I regret giving them my money for 10 years.

Singed up for Internet the gentleman that helped me was helpful and nice no complaints. Here is my complaint signed up Friday the 6th and will not have anyone out to install my internet till August 17th the SOONEST they have. Called and they gave me a credit for the days of no internet. And then yes, they were able to install today!! Thank you!

I called the store prior to arriving, Ashton made it quick and easy for me to swing by and pick up a new phone. Ive always had a positive experience with the Fort Morgan Viaero, Im loving the new location!

IF I COULD GIVE NO STARS I WOULD They have the ABSOLUTE WORSE CUSTOMER SERVICE unwilling to work with their customers and their situations. ALL OF THE CUSTOMER SERVICES REPS I HAVE EVER TALKED TO HAVE BEEN RUDE AND THE MANAGER ROSA IS NOT ANY BETTER. BEWARE DO NOT GO HERE FOR YOUR PHONE SERVICE I AM CURRENTLY LOOKING FOR A DIFFERENT PROVIDER

Very informative and helpful the 1st time we metTook the phone home and with so much frustration! trying to figuring out the phone! she never answered or returned my phone calls. I returned the phone! 2 weeks later she left me a message to return to Viearo... she might as well been talking in her sleep.

This is the worst home internet service I have ever had.The internet frequently drops below the speed that is paid for. The internet goes out almost every day in the middle of the day sometimes for several hours at a time. My internet is currently not working and it has been out for two days now Saturday and Sunday.There is absolutely no technical support after hours or on the weekends or holidays. If your internet goes out as it always does, and you attempt to get support after hours, you are sent to a voicemail system and no one calls you back until they return to work.If consistent internet service is something that you need, do not get home internet from this company. There is absolutely no technical support after hours.Exactly one Week Later:It turns out, a technician was on call while my internet was out. I left two voicemails, and I never got a call back. I finally got ahold of a technician on Monday (during service hours), and service was restored, but my download speed has consistently remained so slow, that my family has been forced to use our phones hotspots (which are NOT from Viaero). We will be going with another company.

Customer service has gone down badly last few years. As far as cellular service very good reception in the morgan County and prices for service are fair

Worked for them and this is how they treat there employees. When there had been a family member that was ill, and the situation was explained that this might be it and bereavement time might be needed, the reply was “better not be Saturday”. When a complaint was filed about the pervious statement, the response to that was “ it was just a joke”. This is how they treat their employees: as a joke. Your health, your safety and your personal time are all a joke to them. It’s better to avoid this company at all costs. Or at least show up do the training, get paid more for the mileage and then leave.

Sarah was very helpful in helping me select the right plan for what I needed.

Very good service!

Wow, Ive had poor wireless experiences previously, but this one is outstanding. I thought I was ordering a plan and phone online, but it all got transferred to a phone conversation... where, I ended up on another plan entirely. ... And, my Note came with no S Pen. The S Pen showed up a month later. Someone needs to give attention to customer experience.

Excelent. Recomended.

I will never go back to Verizon again. Viaero has an amazing network and prices that cannot be matched. The staff in the store were extremely helpful when I purchased my phone and Im extremely happy with the handheld they recommended.

Very helpful. Found me a great phone and a great plan that works well in my area.

They were quick and helped me get my grandma her new phone effortlessly.

The staff is very knowledgeable and helpful to help with your problems

All the people that work that are very nice and Charlotte is very nice as well very helpful.

Best service for us Latinos, highly recommend it to Hispanics.

Great service. They take time to work through your questions. Always problem solved.

The customer service anywhere I go is great! Good people, good knowledgeable people.

Have your phone recorder ready. After I cancelled my internet service they decided that they wanted to steal some cash. Collections notified me saying I never cancelled. Despite I havent used a single gigabyte in over 3 months. Thanks to my call recorder I was saved from a $550 dollar bill. Be careful, these corporate scam artist are everywhere. Please protect yourself.

They helped me with an order. It was on time and instructions were great. Th our nks

The absolute worst carrier money can buy. Ive tried every carrier, and Ill say this is by far the worst one. Their coverage is awful, not as promised, and worse than Sprint. Anyone claiming these money hounds are better than Verizon are extremely foolish and probably rednecks who dont care much about their cell service as is.

Internet quality sucks. Tried to upgrade and got worse quality internet for more money. Their technicians came to our house FOUR TIMES AND STILL COULD NOT DIAGNOSE THE ISSUE. TOOK MY SCHOOL I.T. GUY 10 MINUTES. All they want is your money. Still have horrible internet quality after 6 months. Can’t have more than two people on the internet at a time without problems. Highly recommend looking elsewhere for internet!!!!!!

Excellent

Trying to get on my online account and I couldn’t remember what the username is so I call fort Morgan to try to figure it out and got nowhere because apparently there’s a 4 digit password on the account that they randomly placed there and expect me to know what it is! She did tell me that it started with a 0, who the hell starts a password with a 0? Customer service sucks the big one here!Update: Come to find out that the password on my account was the last 4 digits of my ex husbands ss# but I still couldn’t get any information about my account because they changed my address! Come to find out that they had my ex husbands address attached to my account instead of mine! Hmmm, wonder how that happened! Nice security viaero!

It was good the staff is extremely nice there was just some confusion on my bill and my daughters phone getting shut off but other than that it was an okay experience

They know what to do and if they dont they find someone who can help out

Phone company is really good

My mom and I are not technically ladies thank you to the team they are wonderful

It would be great if you opened when you advertised it on line about four people have already pulled up and left your store ... I bet Verizon is open now thanks for wasting my time

The people working there are very knowledgeable on their subject. They take the time to try to help you and if they dont know the answer they do research into it.

Great network, so much better than Verizon.

The hubs ran over his phone. They are shipping him out a new one after seeing the carnage.

Sarah is awesome at what she does

Super nice and very helpful people inside.

Not good every time you go in there they rip you off another 30 or 40 bucks. Its getting old I think its time to move to another phone service company.

Very helpful, great team!

Yep my sis work

Great!!!

Only good in certain areas

Ok about only choice in be Colorado for coverage.

Grace is awesome.

Always helpful.

Customer service is not so good

Nice folks.

Helpful and nice

Great customer service

Their great

They lie to you a lot

Good store

Helpful and understanding

Great people

No comment

A good service

Very excellent service, kindness and service the person is very kind and attentive and they have very good and economic plans.

Pecima company

The assistants are beautiful;)

Very good attention and sale of cell phones

Excellent service for Latin people, highly recommended for Hispanics