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Smith & DeShields, Inc
11790 Metro Pkwy, Fort Myers, FL 33966, United States
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Smith & DeShields, Inc

Comments
Ti
Review №1

Great selections of moldings, great customer service and great quality. Two thumbs up !

Ca
Review №2

Great and prompt service with very fair prices and free delivery. Cant beat them

He
Review №3

**UPDATE** While the below was my experience, shortly after posting the review I received a call from the Branch Manager to thank me for my honest review and discuss my experience. So if you go to the store and have a similar experience to mine, ask to speak to the Manager because he appears to genuinely care about making things right**Terrible customer service experience. I originally stopped in to look at door handles (they have an extensive collection) and when I was there I noticed a door on display that I loved. I asked about the price and my salesman told me that he couldnt give me an idea of pricing without my door dimensions. So I left the store with his card and an agreement to email him the dimensions of my front door and he would respond with a price. I sent him the email, no response. Two days later I called to follow up on the email, he said he would look into it and get back with me. A week later, still nothing so I went back to the store to see him in person. Took my information (again) and said he would get back with me. No response. Called again a week later - was told he still hadnt gotten a quote from their supplier. Really? Ive never worked so hard in my life to try to get a business to take my money. Finally decided to search online and found the same door at Lowes - stopped there last night and was able to get a price on the door in about 3 minutes and placed my order. A month later, and Im still waiting for my quote from Smith & DeShields.

Jo
Review №4

Single handily the worst vendor experience we have had- local manager proudly dismissive & verbally abusive while refusing to assist three! different professional clients after he delivered damaged(dirty chipped $900 doors), then client #3: backwards installed ill- fitted astragal guide material: with zero respect or compensation to our business for the time it took to remedy all of his mistakes. Even in 2020- 2021 from a so-called professional company! unbelievableWelcome to Florida

Ne
Review №5

I had a good experience. Thnx.

Ri
Review №6

Arrived just before closing time and the staff couldnt have been more helpful. As a bonus, I thought the pricing beat the pants off the big box suppliers. Thanks.

Ma
Review №7

Knowledgeable and friendly service. Pricing was better than expected

lo
Review №8

Very friendly and helpful. Lots of mouldings to choose from. Glad I found them about the only place with so many selections

Ba
Review №9

Great place for large trim boards, doors and other decorative items. Very helpful staff.

ab
Review №10

Very good place in very friendly people a lot molding

Di
Review №11

Excellent service, great team

Je
Review №12

Customer service, whats that at this location?

ca
Review №13

Very well

Information
7 Photos
13 Comments
4.5 Rating
  • Address:11790 Metro Pkwy, Fort Myers, FL 33966, United States
  • Site:https://smithanddeshields.com/
  • Phone:+1 239-337-2224
Categories
  • Building materials store
  • Door supplier
  • Molding supplier
Working hours
  • Monday:7AM–5PM
  • Tuesday:7AM–5PM
  • Wednesday:7AM–5PM
  • Thursday:8AM–12PM
  • Friday:Closed
  • Saturday:7AM–5PM
  • Sunday:7AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Service guarantee:Yes
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