I’ll start off with saying the staff as a whole is amazing & very knowledgeable. The store is always clean and stocked immaculate. Many many options on just about everything, even RAW sandals- which I found random. I want to give a special shout-out to Ryan, he is truly the best…I’ve had a pleasant experience every time I walk in here ever since Ryan started working.

The girl who helped us was awesome! Very knowledgeable and friendly. Great sales person for that store! Will be our new smoke shop we go to. Close by. Use to go to Marleys. But they are just too expensive now. Oh and got my cool jack and Sally lighters also 1.99!!!

I just recently started going to Lotus and I WILL NEVER SHOP ANYWHERE EVER AGAIN. The staff and manager are extremely kind, helpful, and friendly! Their brand of vapes “SPACE” are also amazing, tasty, and actually last me a good amount of time! SPACE is currently my favorite brand and I would highly recommend!!Xoxo!

Great shop. They have Pretty much anything you could be looking for.

The staff is fabulous - every single one Ive encountered. Very helpful and friendly. The products are plentiful and reasonably priced.

Most of the employees are friendly and helpful, however the manager acts as if he knows everything and is rude. I do not like being talked down to. If he is there then I go somewhere else.

Huge inventory and plenty of options, disposable e-cigarettes are a little on the steep side though, could probably find them cheaper in Fort Myers. Definitely have the best selection that I’ve seen here so far.

Went in for puffco atomizer told them it was for the cheaper model gave me wrong one I came back to replace. GUESS WHAT THEIR BOSS SAID.....NO WHEN YOURE EMPLOYEE GAVE ME THE WRONG PRODUCT. Because the product I asked for cost 40$ less I had to buy extra things I didn’t want. Since I was forced to spend money because I’m getting denied a refund I stocked up on joint papers and a expensive lighter. I’m checking the bag this morning and the lighter has no juice in it and the 6 joint papers that I bought were the wrong ones I told her quarters she gives me kings all six packs. So no I’m gonna go in for a 3rd time and never going back. P.s i went somewhere else to buy more joint papers that morning instead of going back for the right ones

Prices here are pretty much the same as other local shops... I usually go here when I need to purchase one of my novo 2 cartridges in singles. Only place I know of in the area where you can buy only 1, or 2, rather then a pack (minimum of 3 usually), which is nice if I am on a lower budget or trying something new!! ;)

Very kind and helpful staff. Will definitely return when we are in town.

This shop is so beautiful! The costumer service is great and they are super helpful!

I have bought from here before. Had one bad battery and they were helpfull to trade it for another one. I recommend this shop. I went to a different shop and i regret shopping their now. I will be going to this shop again it a lil out of the way but worth it.

Got the coolest water pipe today so friendly and helpful never seen multi color glass before thank my new shop ziggy

Great customer service.A great help.Extremely friendly!Will definitely come back!And would definitely recommend.

This is by far one of the best smoke shops in Ft Myers. On our visit there was a girl who went to school in Michigan and a guy. They were very knowledgeable and helpful. So many awesome items to choose from. Staff is amazing and makes you feel welcome as soon as you walk thru the front door. We visited in 4th of July and this will definitely be our go to smoke shop.

I went to this shop because of how unique the glassware and various other smoke accessories look. The staff are very polite and helpful. They explain how certain pieces are used. I would recommend this shop to anybody.

I forget her name but she is always so helpful. I went in there the other day to get some dab stuff and she really explained it all well even taught me a few tricks lol but hands down best smoke shop around !!!!!

The staff is amazing. The girls helped me out with all my questions and got me out of there with amazing quality products. I’ll Definitely coming back for new stuff!10/10-Seb

On vacation in fort Meyers and my rig broke. The girls who were totally awesome hooked me up with a lookah seahorse for a good price and saved my vacation!!!

Went two days in a row to take advantage of their 4/20 sale and both days we were in great hands. First day, we picked up two very gorgeous pieces of glass with the help of two incredibly friendly and knowledgeable members of staff, Phil and Kristin(I hope I spelled it right because she was amazing). Next day, we picked a couple accessories with the help of Mandy, who was also awesome and very informative. All three staff members were very helpful and we love everything we picked up based on their recommendations.

Great vape supply store. Lotus Vape always has what I want in stock and staff members always have a smile, everytime I visit the store. Lotus Vape is my primary source for vaping supplies.

Came up on vacation an Christine an jay were tremendous! Great customer service and very knowledgeable about all products. 12/10 will be back. Worth the hour drive!

I tried the train wreck but dont notice the fireplace from white maendaBest experience they are the best. Thanks to the fine chick that helped me you were great.

Excellent service, immaculate vibes. I would recommend anyone to come into this store for whatever they need. 10/10.

I’ve been here a few times and each time the people have been pleasant and super helpful. This past weekend I went and bought a beautiful piece. The girls that were there were super amazing. I will definitely be going back for all my glass and smoke needs for sure.

They have great customer service. They are very informative on their products.

This place is awesome I just move to Fort Myers Couple days Ago.They made me feel welcome at home with their good customer service I’m going be in the store everyday lolz good job guys

Yesterday I went in to get a Vape and Kristen and Carrie helped me out a lot I always don’t know which one to pick and I always end up letting the girls like pick for me or tell me which ones they like and I usually buy it so I really appreciate the help this time I got Red Bull ❤️

Always have the best experience going there, they staff is always friendly and nice. Also know there products very well... my favorite place to go!!

I can definitely say that this is the best smoke shop Ive been to. Every time I go in they are always able to answer any of my questions and very helpful. This place is always my go to place for anything I need. Thank you guys. You guys are really great.

Came in because I saw some cool products on Kristians snap and I had to buy them. She was amazing and made it all so easy. 10/10 will be coming back

The largest variety of vapes I’ve ever seen ! Every questioned was answered and I left excited to come back

Tons of inventory and selection here, especially kratom (my purpose for visiting). the kratom I bought was a little on the expensive side but thats okay with me. it was quality product

What a fun shop!!! I can’t say enough about the crew there, especially Kristen and Phil! They are knowledgeable and passionate about their products, and are all around pretty cool people!

Yesterday I walked in the store with my mom. I wanted to get a vape for my mom to stop smoking. She asked many questions to understand what kind of device would best suit my mom. She assembled it, showed us step by step. Really took her time to explain everything before we left. Today, I asked my mom how she feels about the purchase. And she is very happy. I definately would recommend this store. Thank you for making 2 happy customers

Didnt really like it, cuz I was constantly comparing Lotus Vape to my USUAL smoke shop.. SMOKERS FANTASY. Lotus Vape was dirtier, darker, (sales staff was) slower and less knowledgeable. And the cigarettes were much much more expensive!

Carey and Phil were awesome and so helpful with helping pick out high quality CBD! When you walk in, you instantly feel like you’re at home!

Best smoke shop in town, great selection even better customer service

Great experience today. Employees were very knowledgeable in all products

I have spent about $450 at Lotus Smoke Shop over the past month. Sometimes customer service is great, other times they cant be bothered. (obviously, all depending upon the staff working). Last week I went in and made a +$200 purchase, and the girl at the counter was rude & had an attitude. Got home and opened the container and noticed that the seal on the top was broken, creased and at least 1/3 of the contents was missing (and no its not due to settlement). I hope the owner gets a chance to read this so that they can address the personnel issues. There are plenty of other smoke shops in the area.

Wish I could remember the employees name that helped me pick out a device.. Ive been in there quite a few times & have never seen her- Im assuming she was new to that location/company. Very personable, passionate, knowledgeable, etc.She really listened to what I needed and was patient I just cant say enough good things about her. Shes a mother of 3kids and after smoking 2pks a day for 20years, shes proud to b a non-smoker for the last 3years. Good vibes & an inspiration-she should b appreciated by her employer... with a raise! LOL.

27 dollars for a lighter and a coil. Wow I wont be returning

Nice Shop. Lots of choices. I love their Space Brand Vape!

Yo this place is awesome I’m from outta town and needed a vape and the lady and guy honestly made me want to come back

Just found this place and I love it. Really cool stuff and friendly staff. Will definitely be back and will be telling all my friends.

Many better options around town. First off, this store is extremely overpriced. The owner will mark things super high and then offer you a “deal.” It’s insulting honestly and shady. I also found out the owners last store (in fort Myers diff location) was raided due to the owner selling spice. You can see this online if you were to look it up. They will sell old stale products without batting an eye. No masks, so no regard for their customers saftey or health. Shady shady place. Employees are overworked and underpaid. Look elsewhere.(UPDATE) : my name is Felicia...and this reply proves how he runs his business. Very unprofessional. It seems he must have an issue with another person to the point where he is publicly attacking the wrong person? He will no longer be getting my business.

Live this smoke shop, best in fort Myers, the lady who helped me was great, great customer service just good energy, made me want to return .

The customer service at the location is deplorable with the exxeption of one or two employees. The owner of the place has a rich history of questionable business practices and i as a customer do not feel is it appropiate to shop there. The last few times i have visited this location they did not have the product i was looking for to purchase so i will look elsewhere.

After meeting with Kristen today, I truly am a satisfied customer. She answered all my questions with a lot of knowledge and helped me find all of the products that I was looking for. I will be back!

They are awesome I recommend they over everybody.

I had to find a new smoke shop after moving out of Estero, and I truly felt like I hit the jackpot on my first try. Phenomenal selection, clean, everyone is personable, so all around the ideal atmosphere for a vape or tobacco pipe shopping experience.

Great shops one of my favorite. Very friendly and perfessional.

Be careful for price gouging, for example, I figured that rather than buying hydration packs from Boveda.com, Id support a local business. I asked for 10 hydration packs, and thought something seemed off when it rang up to $55 (but was in a rush, so I figured Id look into it when I got home). Well when I got home I realized that the hydration packs were not only old and crystallized, but that when you buy them from Boveda its only $15 for ten of them!!! So they over charged by $40, and gave old packs. When I asked for a refund the best they could do was a store credit and some attitude (and that was after calling the owner).The worst part? I still have the receipt for $55 and when I went to use my store credit today, they only gave me $47 and gyped me $8. There are plenty of other local smoke shops to support ✌️

Phenomenal variety of things to choose from whether youre looking for glass, silicone, tobacco, batteries (for carts), vaporizers, vape mods, disposable E-cigs, hookahs, kratom if youre into that stuff... literally everything i could ever think of i have been able to find in this store and that is truly amazing. The fact that they even sell exotic sodas, candies and snacks from around the world is my absolute favorite part. 12/10 rating from me. Hands down my new favorite smoke shop. Definitely worth the time to stop by if in the area at any point. Kristian and Carey helped me out yesterday and they couldnt have helped me any better :) I am beyond satisfied with every purchase that I have made inside. Keep it up yall!!!!

I’ve been in three times and Payden, Shea, and David are awesome! They’re knowledgeable and always have great tips and recommendations. Some of the glass is a little on the pricier side, but I definitely recommend this shop to anyone! Huge selection, convenient location, great people.

Ive been a customer here at lotus smoke shop great service and exceptional clean shop for my birthday owner gave me a free ecig thank you Maureen ascenzo

Every time I go there I get excellent service

Everything u need at good prices:-)

I was very pleased with the shop but the product I received was terrible. I had bought a carb cap and the first time I used it, it cracked from the heat and broke. I even asked the guy if it was tempered glass and he said yes. Of course when I called the only thing they wanted to say was Im sorry and now Im out 15 bucks. I will definitely never buy any more products from Lotus Vape and will advise my friends to do the same so they dont fall victim to the same thing. What a disappointment.Well Sunny I called the shop to see if you were there and was told you wouldnt be there till Monday afternoon. Im glad I didnt drive back ASAP like you said because you wouldnt have been there and it would have been a wasted trip again. I appreciate the response but I think it was more about saving face than actually taken care of the problem. I also understand the fact that theres no warranty on glass but when your employee tells me its tempered glass and its obviously is not, well thats just not a good way to do business. No need to respond back, it will not make a difference.🤞

Found what I needed with the help of the staff, they both were very helpful and knowledgeable about the products.

Everyone greeted me when I walked through the door and they were all super nice and helpful. I only went in for two small items but ended up leaving with beautifully wrapped purple amethyst crystal! Definitely making this my go to place.

Large selection is the only thing I can say in a positive manner. They charge you 8$ just for using a debit card supposedly because of the machine they choose to use for payment. Ive never heard of such a thing. Customer has to pay for the device they decide to use for payment? Square doesnt even charge that much if you decide to make the customer pay. The boy who works knows nothing about vapes other than the one he smokes which is outdated and for cloud chasers not for people trying to quit smoking.the prices are already through the roof some of the highest prices Ive ever seen. Supposedly Ill get a free gift for leaving a review, well see.

Very Great Customer Service ! Everything smooth sailing.

I visited Lotus this afternoon looking for a high-end pipe, and received outstanding service and explanations. Im very happy with my purchase, and heartily recommend this retailer. Extra points for requiring masks!

Staff was not wearing face masks. Store was very neat and clean, but most everything was behind glass and pricey according to a person that I was with.

Excellent service and great staff HIGHLY RECOMMEND

Awesome customer service, thanks for all the help !! Highly recommend this store for all your needs.

They are very polite with great customer service ! This is the only smoke shop I go to and I don’t have a bad thing to say about them!

Great selection and hidden goods.

Great customer service and Yah helped me find everything I needed !! Thank you so much !!

Friendly. Took care of what my needs were. Decently going back here

Definitely recommend! Clean and well organized store with a relaxed atmosphere. Armando and Bailey have both helped me with choosing the right products; very knowledgeable and friendly staff! I have never been disappointed and always leave with a smile. Thanks guys!

The top Fort Myers head Shop for leaf related luxury accessories, novelty gifts, smoke eliminating soy candles, and did I mention their awesome sock line? I bought 5 pair for Christmas Gifts and one of the pairs I gave to my new boyfriends mom. She loves/wears baby blue and white clothing at age 73 and highly conservative, and she loved the leaf patterned “cute” socks.I was in shock and admiration when she coyly showed me her cute new socks on the way to church on Christmas Eve! 🙏🙋🏻‍♀️🤣. God is real.The prices are fair and store is very organized. The owner is friendly and helpful. One thing; I Would love to see sales, industry discounts, or point system app buying items from time to time.Please buy some female oriented gifts, luxury accessories or literally anything. We need one item guys, just asking for one ☝️! Very impressed and since, I’ve have sent many patients to this store due how professionally run and organized your shop is. 💚

Scammers. Over priced they sell puffco plus for $100 when the website sells it for $65

Great selection of products and great people work here!

Best smoke shop in town the best prices, product and variety of items. Very friendly helpful staff. Will definitely be a regular customer.

Thank you for your prompt attention and service today. I hope the product stands up to the price. A little steep in comparison. I felt welcome and not pressured or demonized for not having a “mask” on me. CDC says they are ineffective. You guys rock!

I love coming in every time I do the people working have a very personable and professional service with me and any costumer they are assisting. The service is very efficient and consistent I don’t have to wait I’m always being asked if I need help or if I can be assisted the environment is very welcoming and it is definitely one of my favorite shops to go into without a doubt really the only one I prefer to go to! Keep it up and just know I am always welcoming you guys and giving you guys shout outs when I have new pieces 😊 thank you ! 😊

Friendly staff. Very helpful in making your choice and purchase

Kyle and Paydon are awesome! Always stead me towards the right products. Best place around!

Love this place! I drive from the Cape just to get their amazing service. They have everything I need and always answer any questions I have. You should check them out, I guarantee good service.

Upon entering, you’ll find Lotus to be a chill no-pressure shop with a knowledgeable staff. Schae (sp?) helped me, showed me a range of products both suitable to my initial shopping inquiry and items of interest after a casual conversation. Which is why I’m back two weeks later to buy one of the items she suggested.... actually two - cuz I want the carrying pouch too.

Was in town for a couple of days and in need of some great assistance. Bailey was super helpful getting me what I needed to survive the holidays with my girlfriends family!So glad I found this place and will be back next winter!

I recently purchased a 2 Voo poo Drag 2 mini although my experience started out rough the Manager Sunny followed up with me by taking care of my issues with a product I was disappointed with. I will continue to do business as long as I treated with respect.

Awesome place !

Absolutely amazing place amazing customer service great products. Highly recommend this store for anyone for all your smoking needs

Logan and bailey are awesome. They should get promoted and a raise for how great there service was. They were friendly and helpful and patient with all of our questions, definitely will be coming to this smoke/vape shop from now on!

Friendly, helpful and had everything we needed. Will be back. :)

Went in because it was close to my work & was so surprised and happy about my experience. The shop has so many different products including incense holders, incense and cool smoking accessories among other cool glass pieces. Both employees working were very sweet & helpful when explaining the products including the peach OG kush candle I just bought! Definitely will come back for further smoking purchases!

Awesome place, very knowledgeable staff, neat and clean .

Visiting Lotus Vape turned out to be a pleasurable experience. The sales reps were friendly and provided helpful information while being able to answer my questions. The store itself was neat ad interesting to walk around in. Overall, a very enjoyable visit.

Best smoke and vape shop in town .

Amazing shop. Great service. Have everything you need and more. Once again. Great service. I drive 20 min out of my way just to come here. 6/5 stars.

Customer service was outstanding. Staff was extremely knowledgeable and very friendly. The selection of products, both for simple use and luxury items, was amazing. I recommend this shop to anyone looking for vape products, glass, and really anything you can think of. The store manager Logan is very friendly and won’t hesitate to help you find whatever you are looking for. Shoutout to Payton for her amazing attitude and professionalism. 10/10 would stop by with any smoking or vaping needs!

Incredible selection of glass!!!Staff super friendly, attentive, knowledgeable, and welcoming.

Great selection for all hookah needs as well as hookahs itself and wraps!!! I definitely recommend everybody to come check it out!

I came in and was immediately pleased with their help picking out papers and vape juice. Earned a coupon right away and was able to use it same day. the Kush candle we got smells amazing!!

Great shop. The store has a wide inventory of products to choose from. Excellent prices and a wonderful staff that is knowledgeable in the products they sell !🌟⭐⭐⭐⭐

LoveDthis place! Everyone is so knowledgeable and they answered all of my questions. The owner and crew are very nice. However:UPDATE: So I went in yesterday to get my Kratom. The same thing I always get and was told my total wase $65 ! Its gone from $50 to $55 to $57 to $65 and I paid cash. Usually charged a little to use my card, but I even did cash to avoid the upcharge of using the card. Guys I really love this place but the price for my product went up $15. Its to much for 100 caps. Very disappointed.

I went in to lotus with minimal information on vape products as I’m new to the community Logan, Bailey, Armando, were beyond informative, patient, and made my experience the best I’ve had at any smoke/vape shop ever! 10 out of 10 recommended! Ask for any of these three when you come in and you’ll have the best experience and information possible!