I went into this site today for a little help since Im occasionally technologically challenged. The employee was helpful and, patient as he showed me how to do a couple of things with my phone. As Im waiting, I hear the interactions between other customers and the staff helping them; they were all courteous and patient so, kudos to them on a busy Monday.

Employees are so nice and helpful. You can tell they really want to help. Hard to find good customer service like this anymore.

Sprint was way better. No more leasing. $20 upgrade fee, whatever that is. It took over 2 hours to transfer info to new phone. Children are running the store. Ill be leaving when I am ready for an upgrade.

Wish I could remember the name of the young lady, she was great. Took her and another employee about an hour to solve my Sim card problem, but they did it. I would go back to TMobile. Thank You.

This place is overly busy for what it is supposed to be doing not very trans friendly also upon arriving they do not respect the Fourth amendment right nor do they respect the first amendment right to record outside they also did not want to help me because I was interested in service with T-Mobile when I did get help I found out that they are actually outside of my coverage area barely but it would have been nice to know this a little sooner than instead of having to wait almost an hour and a half later

Very friendly not pushy at all. My lease is about to end and they were informative about my options

Always awesome service and am glad to see them work as a team, helping and teasing each other. Nice to see that is still possible 👍

Great job by the T-Mobile team helping me today. Thank you.

Representative was extremely rude. Clearly didn’t want to work today. She was reluctant to answer any questions. Basically everything was not her problem. Was bragging about how she hung up on a customer to another employee. Drove to a different location just to have a more positive experience.

Great, they greeted us and installed replacement tempered glass on our phones.

Guy in store said only thing he could do at his store was reset network so sad

I purchased a new phone on June 27th. Phenomenal service, no issues. A week later my glass screen protector broke and Ive always had a plastic one, so I brought my phone in to have it replaced.Couple of jokers working offered little to no customer service but directed me to Keys.com.....and thats not a website for screen protectors. So.... nice work, kids.

Great staff. Zoe was very nice to us. They were up beat with every customer that came in. I loved that they joked with a regular customer. He had a lot of questions and they were great with him. Got a Great deal on a family plan. Thanks!

Manager refused to help with a phone emergency said I needed a mask....got my mask out of the car and he said it wasnt good enough! Put on his store mask he still refused to help. Said I disrespected a customer because I asked a question. DONT GO HERE IF YOU NEED HELP!

The people work dear very nice

While the individuals in the store were competent in explaining information and details about their plans and promotions, they will not stand behind what Corporate Sprint promises their customers. So if youre truly looking for anyone thats going to give you customer service and stand behind their name, consider going to a franchise store before making a deal at a corporate store or calling Sprint to see what theyre willing to do. Unfortunately switching phones from one carrier to Sprint is going to end up costing me more than what it was worth.

Nice store with very helpful people.

We switched from Verizon to Sprint on June 15, 2019. I am very displeased with Sprint’s cell phone service as well as their customer service. We have yet to receive the promised rewards for switching our 4 lines. Today, I called and talked to Dyson about the situation and calmly explained my frustration and stated, that if Sprint’s customer service did not improve they were going to continue to get complaints. Dyson’s response to my concern was, “I DO NOT CARE, FILE A COMPLAINT!”

Staff at this store was very helpful! Unfortunately though, Sprint is uninterested in keeping customers... They only want new ones and offer nothing a loyal customer of 16 years such as myself. We may be changing carriers. Its like the cable companies! Who will give me best value for My money!

Had An Absolutely Great Experience Yesterday. I Highly Recommend Going To This Sprint Store Location. Paul & Kerry We’re Amazing!! There were Two Other Sales Men Also And Jumped In On Our Conversation Everyone At This Location Has Great Customer Service!!!!

Thought I could get the item I wanted added fully to my bill. But still wound up paying half down smh. But at the time I really needed it.#apackofchargers

Nice store friendly staff and easy to find!

This was an amazing experience. We came here looking to get new phone plans (we didnt have one) and we walked out in less than 45 minutes. There was a crazy number of people in the store after they closed but the employees never bat an eye and were willing to help everyone!

Not a very pleasant experience. Went to look at a phone as i was due for an upgrade. A salesperson approached me asking why i came in. I said i was thinking about a new phone and indicated which one i was interested in. Instead of showing me the phone and explaining its features, he took me over to a sales station and asked for my phone number. I gave him the number and then he asked for my license. I inquired as to why he needed my id and he said it was to verify my information pertaining to my account. He then gave me a tablet asking for permission to scan my id and explain that it was to be shared with a 3rd party for fraud prevention services. I objected to this as i just wanted to look at a phone. He asked a manager if there was a way around it, but he replied it is Sprint policy and needed it to access my account info. I reluctantly agreed and after i initialed it and watched as he photographed both sides of my id, he told me that without it he could only look at my account and not make any changes. All i came in for was to look at a phone, which i made clear several times, and now photographs of my id are on at least 2 servers that could potentially be hacked. He went on to explain what was necessary for me to get a phone today. Again, Not what i asked for. I just wanted to look at a phone. He finally takes me to see the phone and basically just stands there. No attempt to sell me a phone. Showed a complete lack of product and accessory knowledge. Very unsatisfying experience. Do not recommend this store at all. Been with Sprint for 25 years. This really makes me want to switch carriers.

Great service. Quick upgrade. Thanks to John and staff.

The gentleman was GREAT. I am learning more about my new phone all the time. I rate ALL the people in that store at 100%. Thank you

Kerry the store manager & john were amazing help for me today. we are hosting a foreign exchange student this year and his phone doesn’t work in america. i had to get him a new phone for here and they were both so patient with the process of testing old phones to see if they were compatible. finally realizing we need to get a new phone, we got one, and they even helped with the application fee and process. definitely a memorable and great experience. i’m 19 so i’m new to this adulting stuff and they helped a lot and answered all the questions i had without a problem! thanks guys!

Its wonderful going to the Sprint store. Needed help with app. The guy as so nice and fixed it up right away. 😀

Helped me get a SIM card for my phone and activated it with my account. The entire process was quick and painless. Very friendly employees. Would highly recommend.

I had an issue with new service. They felt with it quickly.

Terrible, went in to simply pay my bill and listened for half an hour while an associate slandered other companies and continiously attempted to upsell his customer. The other associate was very accommodating her name was Jessica, the other guy though is horrible and a liar

Very helpful and knowledgable staff and great location. I recently switched 3 phones to Sprint and was very impressed with how helpful throughout the entire process they were.

Great repair service, knowledgable group of technicians

Great staff and management. Extremely helpful and friendly with a great selection of phones

IPhone 7 was giving an error of “unable to update carrier settings”. Went to this sprint store in an attempt to see if they could fix it (after exhausting all DIY fixes that I could find online). Employee that greeted me was professional, and wouldn’t answer my question if they could fix it, only repeatedly told me that IPhone 7’s were having significant problems, and that my best resolution would be to get a new phone.I explained what I was looking to spend, and was shown several phones in that range when a different employee stepped in and started quoting different, higher prices than what the first told me.Frustrated, I left without purchasing a new phone. I then called phone genius on Coldwater and learned that apple had a fix for the original error that took me in to sprint. Called apple and ultimately they were able to fix it free of charge.If you want to deal with sales people, go here. If you’re looking for customer service, I’d go elsewhere.

Nick was most helpful with explaining an issue I was having concerning the billing procedure.

The location itself is great. But sprint is garbage and does not care about loyal customers.

2 hours to get a old phone replaced with a new phone. Very slow

I wish they would give their long time customers deals like they give the new ones

The gentleman who helped me was very kind and helpful.

Great service

The employees at this Sprint store are friendly and helpful no matter what your situation is. I will choose this location every time I need assistance with my phone.

Very friendly and they made it easy and quick.

This is the first sprint store I have ever been to that hasn’t immediately tried to sell me a new phone because mine wasn’t working. They helped get my phone working without asking if I wanted to buy a new one.

Awesome help after frustation on phone

Did not like the experance we had felt like unless I had lot of money I was not welcome

They fixed my phone the same day I took it in! Great service!

I sat for 25 min waiting . Employee said he would help but did not and new people who were entering the store where seen before us

The people are awesome. To bad the phone service sucks.

Dont waste your time going in there all they want is your money will lie straight to your face to get it just

A Sprint Store. Lol!

I do not like high pressure sales situations.

Ask for Eugene real good guy

They do nothing at this store. They dont repair or even look at your device. They cant even give an adress or directions to a store that can help TERRIBLE TERRIBLE service.

Great friendly store and staff

Great customer service always

Helpful and nice staff.

SLOW. - SLOW - SLOWER - SLOW !!! Its best to go there when U have time to wait-& wait !!!

Worst experience of my life they do t care about customer service nor privacy I was talking to a representative and the lady on the computer next to him got all over the conversation we were talking about and she had a customer in front of her so what kind of privacy is that lost my business

Always helpful!!

Great phone plans

Helpful friendly service

Very committed, friendly staff :-)

Very helpful

Dirk is always the guy to go to!

Great service and location

Great an fast

I 👍 the store

Great service

Extremely long wait time

Good service

Nice staff

Nice