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Las Vegas Mattress And Furniture
352 E Pettit Ave, Fort Wayne, IN 46806, United States
Appearance
Las Vegas Mattress And Furniture
Comments
Ro
Review №1

Nice place to visit. People are friendlyReally like place

Je
Review №2

I go here to pick up online orders from Wish and am very grateful that this business offers service. I enjoy visiting with the very friendly business owner lady when I pick up my orders.

ch
Review №3

Very nice and clean . I really found some nice cute shirts in there ! Will I go back you already know . Plus the cashiers was nice !!

je
Review №4

Very friendly and efficient and I am happy to have a local place to be able to pick up my Wish items.

Ta
Review №5

Elvia was very helpful and answered my questions about the differences in the mattress choices available. She told me if there is anything else I needed to call and she would help me get the right furniture I wanted.

Lu
Review №6

The lady was great just went to pick up items from wish.

lo
Review №7

Very friendly people

Al
Review №8

I LOVE MY KING DBL PILLOWTOP! GREAT PRICE GREAT SERVICE!

An
Review №9

This is very long, but worth the read. Today was the worse customer experience Ive had in 53 years and really shouldnt get a star at all. I tried to call this store 2x to see if they sold bunky boards, left msgs, no response. So, I went in on July 3, 2017 and expressed my concern that I never got a call back and was greeted by a nice young lady who explained that the answering machine was not working. I was there to purchase a $100.00 (approximate) bunky board for a friend who was deathly ill, at the time and in the midst of moving. Maybe a week or more had gone by when the store called during my work hours (when my cell phone is on silent mode) to say the board was in. I didn’t call back. They did the same, at least 2 more times, but they say 5x. Only the phone log would know the truth. Because I didnt know the answering machine was working, if I didnt call before they closed, I didnt call at all. I forgot all about the board until I found the receipt in my purse a few weeks ago. I returned the receipt to my friend on Tuesday, November 21 to see if she could have her brother pick it up as I didnt think it would fit in my small SUV. Today, November 22, around 2:45p, my friend sends her friend to pick it up (using the receipt) all to be told that he couldnt because his name wasnt on the receipt and it had been since July 3. He and the lady exchanged words and the conversation got very ugly. He left. My friend called me, I called to store, gave my name and inquired if the guy was still there and if he could pick it up and was told the store called 5x and I never returned the call. I immediately said, I called 2x and was told the answering machine didnt work. By this time, the lady got defensive and wouldnt let me get a word in. I talked loudly to try to talk over her, but she got louder, so I hushed to let her finish. She said what she had to say and hung up on me. When I called right back, she wouldnt answer the phone. So, I left a message to explain how rude she was and asked could I get another board. I really didn’t know what had become of the board because she kept referencing some 90 day hold policy that wasnt on my receipt. So, after about 30 minutes, I went to the store, but the door was locked, so my god-daughter and I began to knock, no response. As I was searching for the number to call the store, a lady (soon found out it was the same rude lady I talked to) came and unlocked the door. I was coming in peace to find out what to do to get the board. I asked if the manager was available, she said she was the manager; I thought, oh my!!! I politely asked if I could have her attention to talk, but she was moving around, touching mattresses, as if she was going to do something with them and said no, I could talk while she moved about the store. Who does that???? Anywho, she began to rehearse the whole episode of my not calling back, 4 months passed, I didnt call to tell them someone else was picking up....the conversation was escalating again, but I was determined not to raise my voice and praying that I could peacefully resolve this matter. She called me a liar because I said I called, but didnt; I agreed and apologized, asked for forgiveness and she said, I dont need your apology and I should be ashamed to teach my god-daughter to lie. I couldnt believe what was happening!!! All of that chaos and the board was right there in the store. I hurried to get it and myself out as quickly as possible to avoid calling the police of which she said she didnt care who I called. I wasnt prepared to drive about 7 miles with a board on top of my small SUV, but the Lord helped us. Conclusion: If youre going to treat people like that, move your business to another country and treat your people like that, but we dont have to patronize businesses that have zero customer service skills. I will NEVER purchase anything from this store and will tell others the same. So, humiliating. My only regret, I didnt record it because she has a version that would be totally different than the video. Buy at your own risk!!

Tr
Review №10

Nice furniture and mattress, also have books to order furniture out of.

Wa
Review №11

Dont bother. They dont want to do business with you. To add details, I called and got can I help you after asking if its the right place, can I help you after asking who I was talking to can I help you. Since you want to get personal and stalk me, I wasnt working for them when I contacted.

Su
Review №12

Nice furniture friendly people

Jo
Review №13

Great customer service !!

Ar
Review №14

It is a very good place to get furniture, such as mattresses, beds, sofas and other articles for the house. Very good deal and very good prices. I highly recommend it.

Da
Review №15

Excellent service

Information
100 Photos
15 Comments
4.3 Rating
  • Address:352 E Pettit Ave, Fort Wayne, IN 46806, United States
  • Phone:+1 260-744-7077
Categories
  • Mattress store
Working hours
  • Monday:11AM–7PM
  • Tuesday:1–5PM
  • Wednesday:Closed
  • Thursday:11AM–7PM
  • Friday:11AM–7PM
  • Saturday:11AM–7PM
  • Sunday:11AM–5PM
Service options
  • Same-day delivery:Yes
Offerings
  • Assembly service:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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