The sales people at this store use manipulation tactics to get you to buy a case, screen saver and charger. It’s super annoying. They charge like $75 for a screen saver! Over priced for everything then supposedly give you $15 off the entire package. (still a total rip off). We asked the sales guy twice how much the items were but he would not answer. The entire vibe at Verizon is swindle as much money as you can at every opportunity. It’s just nauseating.

Walked into Verizon very hesitant because I have been with sprint for as long as I have had a cell phone, but as soon I walked in I was greeted by both Pavly and Jacob. They were informative but at the same time they didnt waste hours of my day. I wasnt entirely sure really what I needed and what would be best for me and my budget with other needs but they were quick to assist and place me in the right direction.I 100% recommend them for anyone needing to switch or just needing help in exactly seeing what they need!No scams, very professional, informative, great recommendations!Go see Pavly and/or Jacob, you will be in good hands!

Andrew was very patient & helpful. I feel like I can come back & ask him anything & he will show the same patience and excellent directions. Thanks Andrew, in Fountain Valley Office.

Your employees Jacob and Pavly were so easy to work with. No pressure at all to buy anything buwere t I did.Pavly and Jacob worked to get everything set up for my new phone....thankyou for employees like Jacob and Pavly.I will return to this store for sure.

This review is for service given on 3/5/2021. This store’s customer Service used to be a joke but new management now is EXCELLENT!My wife upgraded her phone with a trade-in online/over the phone and had to call TWICE and they still couldn’t get it right for some reason. The reps were super nice but didn’t process it correctly.If you need an upgrade or anything, I would say, save yourself the time and come to THIS store. Jacob (store Manager) fixed the issue in 20 mins in n out the store! We got our trade in credit, no fuss, super friendly, FAST, and no sales pressure.I am DEFINITELY coming back for my upgrade when it’s time. Thanks for the help!

We were helped by Jeff and were extremely impressed by the way he handled his customers. He transfered everything and got our phones ready to go.

Pavli was the most kind and helpful Verizon employee Ive worked with in 20 years. Thanks Pavli for helping me with my new phone!

They are great! They are very helpful with everything I need

Came in and was helped right away. Got my upgrades & protection for the phones. Excellent people here.

Employee was very helpful to get my RV Wineguard setup. Thank goodness someone knew what it was!

Chris, the manager, was great to work with. He was helping me on a billing issue for a long time knowing that the time spent was not going to add revenues to the store. Chris stayed on top Of the issue from start to finish. I will definitely go back to him again

Pavly has amazing customer service and got me a great deal on new phones and a better plan for being a loyal Verizon customer!

Andrew was wonderful at setting up my new iPhone. He always had the right answers & took the time to show me features on my new phone.He made sure I could operate new phone before I left the store. He was just great!!

Despite several customers in the store ahead of me, each was assisted quickly and competently. My wait time was minimal. My issue was resolved just as quickly and the solution was provided in store. I have used this Verizon store several times before and always have had a similar experiences.

Let me preface by saying this is my first time writing a negative review, in all my experiences good or bad, I have never been bothered enough but this time its different.I came in store to upgrade my phone, since Verizon had a promotion to trade in for ~$400 credit. A nice sales rep helped me order my phone to the store to pick up- no problem there.I come in a few days later to pick up the phone I ordered, I bring with me my OWN phone accessories (screen protector and phone case). Sales rep Jeff is the one who helps me out. He gets my new phone from the back and grabs a bunch of merchandise (screen protector, charger block, and phone case) and explains to me its included in the price. I told him I brought my own and he insists its included in the price- he then replaces the phone case he initially grabbed for an item called liquid glass. Again, I reiterate I didnt need anything as I had brought my own. Confused I leave it alone as my phone needed its data transferred and this conversation is going nowhere. I come back after 30-40 minutes and he still has the phone accessories up front. As I am being ringed out I ask if I NEED the accessories in order to get the promotion to which he responds-yes. He tells me the total is about ~250 and again I ask what I am being charged for which he answers the price includes the in store service fee and phone sales tax.I return home and to my surprise check my emailed receipt and see that he has charged me for all accessories. I call Verizon and Victra customer support and explain to them the situation and ask if I needed the accessories in order to qualify for the promotion. They were all shocked to hear what had happened since buying accessories were NEVER needed for the promotion. They urged me to go speak with the manager and get a full refund.I call ahead to make sure I come instore when the manager is on duty. Jacob, the manager, was not accommodating AT ALL. I explain what just happened and he offers to return and refund the charger block but the most he can do for the other two items is merchandise credit. He asks if I wanted a speaker or another unnecessary accessory. If I came to return items that I never needed in the first place why would I spend it on more items that I do NOT need. He explains that company policy does not allow them to refund the screen protector or liquid glass. RESPECTFULLY, that is not my problem. I was sold these items under false pretenses and lied to. He tells me the customer rep Jeff did not lie and that I probably misunderstood. How can I misunderstand when I was lied to? How can I misunderstand after I asked multiple questions in multiple ways? I left upset and humiliated.I contacted Verizon customer care again and they directed me to go to a second Victra location in Huntington Beach. The manager there was understanding and asked if I was told that both the screen protector and liquid glass were non refundable at time of purchase. Surprise- Jeff had NOT disclosed this information with me. Manager Jacob did not mention that this information should have been disclosed at time of purchase. Manager at Huntington contacted his District Manager and he was able to refund me the screen protector but could not refund me the liquid glass.I am still in need of a refund for the liquid glass and now the instore service fee as this has caused way more problems than necessary. This was my first time ever ordering from Victra and will be my last.So in summary I was LIED to, GASLIT, and caused EMOTIONAL DISTRESS. I have been bounced around as no one can seem to full resolve this or admit to any wrongdoing. Ill be filing a complaint with the California Attorney General as they deal with consumer protections and affairs.

Pavly has exceptional customer service, thank you for recognizing our loyalty to Verizon.

Amazing experience. Andrew was extremely helpful and demonstrated outstanding customer service. Will be definitely coming back here again. Thank you Andrew!

Jeff was extremely efficient and knowledgeable in getting my upgrade worked out. He was very patient and handled many customers while we were getting my phone set up. A true customer service professional.

Great guy. The Store was about to close, but he took the time to assist and didnt look at the clock or try and rush me out. Great store and super Service! 👌

Poor salesman tried to look cool instead of being knowledgeable. 🤪

Colby and the team were very transparent with me while switching over to a new iPhone. They were honest and walked me through the entire process of switching my carrier to Verizon. They did a great job with adding a new screen protector on my phone as well.

Jake was super helpful and thorough on answering my questions and giving me information. I was super frustrated when I arrived and when I left I was beyond pleased. He was able to retrieve photos and data that I thought were lost. I will be referring him to everyone!!

Jake was great. Has amazing customer service and very knowledgeable. Come to this store and ask for his service. He will definitely get you what you want and is a very good sales person

Christian is awesome and so incredibly helpful! He went above and beyond to make our experience great. We keep coming back to this store specifically for his help. Thanks again!!

Fast service and helpful staff. Andrew was great and very friendly

Jeff is good for what he does. He is extremely helpful to get me familiar with my new phone. Thank you...

Not friendly and bad-tempered.

Jake was excellent on all aspects! I would recommend him to all. Super informative and very patient!Thanks Jake and Verizon!

Jake (Jacob) was absolutely amazing. He was so helpful. That guy should be anyones go-to guy because he will take care of you and help you with whatever you need.

Great customer service. All of my questions were answered. Walked out with a new phone.

Great service whent in for a sim card in and out quickly I forget the person helping me a bearded guy was great

Waited in line 35 minutes until another customer asked me what I was in line for. Told him I needed to delete one line. Clerk was listening and informed me that could only be accomplished by calling verizon.

Its pleasant location with detailed oriented representatives who have tried their best to work with each customer comes into the store.

Chris was very,helpful and kind. It was close to closing but he Helped me out in a pinch.

Staff was really friendly and quick service in and out of the store within mins and new phone

Jake was extremely helpful from the moment I walked in. He took the time I needed to completely answer all my questions.

Long story short, I purchased a phone out of state and realized I was sold the wrong phone. I called the verizon store in Fountain Valley and spoke to Jake. Jake was very understanding and professional. He had me come into the store so he could look at my account and answer all my questions. He then helped me return the phone and enabled me to get the phone I wanted. Prior to calling the FV store I walked into another Verizon store where the associate tried to talk me out of returing the phone I did not want and told me I would be charged $100. I was able to return the phone at the FV store for the standard restocking fee of $35.

Chris was friendly and helpful. Great job!

I could recommend him, he was very helpful and friendly!

They hooked me up yesterday, 4/4. I got an iPhone 11 and an iPad for a sweet deal. I’m a teacher and need my technology right now to teach. So grateful they were open. Thanks guys!

Great service! I originally went to the store on Beach blvd but they were not able to activate a SIM for my line because it was on the old grandfathered unlimited plan. Came here and Ivan was able to activate it for me.

Store personnel was great, they took time to answer all of my questions and help set up my new phones. They also reviewed my plan and saved me some money without cutting services offered. Great job, Ill definitely be going back in the future.

Thank you Andrew! We’re very pleased 😊👍🏼

My salesperson Chris was fantastic he listen to my concerns my needs he was spot-on kept me within my budget. His professionalism impeccable tone of his voice Pleasant as well as sincere. Ive been with Verizon for quite some time because of their customer service center tech support was awesome I have to include this in my review because these people need recognition as well tech support was fantastic my customer service she was fantastic I just wish I remembered her name. I will continue to be a loyal customer with Verizon. Sincerely Mary Poolaw

This team was wonderful. Fast, efficient, and really friendly.

Excellent customer service. One month ago i brought my mom to this store and she received excellent service. I was impressed with their customer service so this past Weds I went back to the store to establish my own service. Well done! The service here is superior to Sprint by a mile!!

Always greeted withing minutes and give excellent tips and good services.

After a rough experience with an online purchase, very long story, I went in to the store to purchase my new phone in person. The sales person who helped me was terrific. He took the time to check my account to make sure I was on the best plan for me and my family. I also walked out with the phone I wanted. Thank you 😊

Super friendly, super helpful, excellent service 👏

Christian was great! Thank you

Professional. Familiar with all equipment and Verizon plans. Jacob is THEE man. Maria is Awesome. Highly recommend this dealership. Much better (by leaps and bounds), than location on Beach Blvd., and Heil in Huntington Beach.

NOT an actual Verizon store, a re-seller. They scammed me twice! Year and a half later and still paying for a tablet they scammed me on when I came in for a SIM card ($20) telling me I could get a whole new tablet WITH a SIM card for $20 on promotion! No extra fees! Great timing! When in reality they signed me up for a third unneeded phone line and added an additional tablet I didnt need in the first place. They kept my perfectly fine original tablet (was still in box b/c I didnt have a SIM!) on top of it, and I havent been able to get it off my bill even though that phone line and tablet havent been used in a year and a half. Shouldnt figured something was fishy when they said to come back in with my bill if I was charged a $50 activation fee and theyd credit me back the fee. Which I was and I did get the credit and it felt shady in the whole way it was handled. All the time still not knowing or being told I would have a TWO YEAR additional $10 fee ($240) instead of the $20 SIM card I went in for.Other scam I uncovered while dealing w/ the tablet scam came from when I originally went in b/c my phone had stop charging (of course it was right after the warranty had ended) and I wanted the lowest cost phone. They said the old model galaxy was on promo Id get a rebate card in the mail and the phone would be free! I got the rebate card in the mail but found out over 6 months later Id been paying an additional $20 a month for the free phone Called Verizon and they said the phone was not free and Id been paying the normal price the whole time. All the way around Ive wasted countless hours on the phone w/ Verizon customer services and trying to communicate with this store and lost hundreds of dollars. If you buy from here go over EVERY line of the agreement with them before you buy or sign anything, or even better go to an actual Verizon store that will take excellent care of you.

Horrible customer service. Parents tried to get clarification on a bill increase bill and the guy couldn’t give a specific answer, only guesses. When they tried to seek clarification, he was extremely rude and had an attitude. He was more concerned about making a bundle sale. I looked at their bill after they left and it took me one minute to see a military credit wasn’t given this month by mistake. We called Verizon customer service and they took care of the issue. Highly wouldn’t recommend dealing with this store.

I have been with Verizon for 18 years.Yesterday I was very fortunate to meetJacob. He was very very helpful and veryinformative. I really liked the atmospherein this Verizon. Very friendly crew. ThankYou once again Jacob.

After going to another Verizon store location and they just wanted to send me to Apple, I decided to try one more place. The girl that helped me was able to fix my phone in 2 mins. Everyone in there was so nice!

DO NOT GO NEAR THIS STORE!! They will scam you... my family got charged hundreds of dollars for items and/or upgrades they were told were given to them. Additional line were added to their account without being requested or disclosed. Their monthly bill skyrocketed by the hundreds and they refused to refund anything after being made aware of their issue. They are pathetically beyond rude and unprofessional. BE CAREFUL AND DO NOT GIVE THIS STORE YOUR BUSINESS!!

Great customer service...ended up spending more than. Planned, but I expect it will be worth it. Chris was very helpful in explaining options, and helping me optimize our account. 10/10

Vaughn was awesome. I was overwhelmed with my new phone and he smoothed everything out quickly. Also super kind. Didn’t make me feel dumb. Atmosphere in the store was goo and welcoming. Thanks!

I went in there with a question about my phone.The millennial with the earplugs kept pushing me to upgrade to a new phone.When I told him for the third time that I was not interested, he told me that I would have to go to a store in Irvine for technical support, as such matters were not handled at his store.Whenever I tried to pay my bill in cash the salespeople would tell me that I had to pay a fee for that.Finally I went to the another location to cancel my account and they told me that Verizon had no such fee policy.I have been with MetroPCS now for several months and they are great. No pushy salespeople or hustling..

Jeff was beyond great and helped me out a lot. His service alone will make me come back to this location :)

Very impressed with the communication skills that Jacob had. He made my entire experience at the FV Verizon Store go very smoothly.

Ive had nothing but problems at this store they set my iPad up incorrectly they lost lots of Photos contacts etc promise to give me free things in charge me promise to give me discounts on covers and charged me again if you want to come to this place you better make sure you check your invoice and read it very very well because they change a lot of things and when you call on it they hung they hang up on you I do not recommend ever going to this place you should go to the Verizon on Heil and beach cause that is a company store and this will not happen there I have dealt with Vaughn Jacob and Maria and have nothing but lies over and over again with Jacob being rude and hanging up after I asked about discounts on the covers Maria promised were supposed to be 20dollars and 35 not 44.99 twice..Jacob told me because I got other discount I didnt deserve to get the discount agreed on with Maria and hung up on me

Jacob was awesome! My first visit I was just looking, and he took time to answer all of my questions. When I returned he assisted me in my purchase as well as walked me through setting up my new device.

Easiest phone buying experience ever. Vaughn Casey is so very helpful.

Agree with other positive comments.

Andrew has helped out with my problems this morning, very professional all around, got me the best deal, and I walked out happy. Store was also nicely clean

These guys are nothing but a bunch of scammers. They took advantage of my senior parents, added lines that were not requested, gave them services they didnt ask for, told my parents that they were giving these things to them, sold them overpriced accessories that were not needed, and that their over all bill would be lower, in actuality their bill more than doubled. I contacted Verizon corporate (this store is not a Verizon store, but an authorized dealer) and they were wonderful and corrected the account. I then went down down to the store with my father to return the unnecessary items to get a refund. The person who helped my parents didnt own up to cheating my parents and said that their must have been a misunderstanding; the misunderstanding was my parents thought he was a decent human. I tried to explain to this man that my father has been very ill and he took advantage of that he replied with a snarky tone, We all have our problems. At one point he refused to give us a refund for the items we were returning because he didnt like my attitude and threatened to cal the police. I told him, go ahead; Ill explain how you wont make a return on products we are legally trying to return and Ill explain how you took advantage of my senior parents. I have since contacted our attorney and reported this store to Verizon corporate. The people in this store are dishonest and take advantage of those without technical knowledge. HORRIBLE,HORRIBLE SERVICE. STAY AWAY FROM TIOS PLACE. BEWARE! THEY TAKE ADVANTAGE!!!!

Enjoyed working with the representative he was very knowledgeable and patient with my many questions! I look forward to returning in the future!

My family and I went to this place recently to get our phones upgraded. We had an excellent experience! We dealt with two main people (Justin and Nick) and they were very friendly, informative, and extremely easy to work with. I highly recommend this store!

Andrew, the salesmen was very friendly, thorough and quick! I recommend him to all current and potential customers!

Vaughn was excellent in finding the best plan and the right devices to suit my needs.

Very helpful, staff was excellent. Stayed open an extra 45 minutes for me. Will be back for sure!

I just left the store where I was rudely treated by a black guy with the last name Sessions. Didnt catch his first name. As a previous customer of that store, I had ONE question about my new phone purchased from the Beach Store. He told me I would have to travel 25 minutes back to the Beach store to get my one question answered that I am sure was within his power if he hadnt been to bothered to help me. I give Mr. Session an F in Customer Service.

It was very detailed and satisfying. Got everything I wanted and more.

Very friendly staff and made sure I was taken care of.

This guy really knows his business.

Don’t even go near this place unless you like getting scammed big time......these guys made our bill gofrom $320.00. to 720. 00 and back down to $520.00 after we had to buy out phones plus two other charges.She said we had so many updates coming that they resulted in new equipment......and that with new equipment and their new prices our bill would actually go down, not. We went down three times, nothing is like they said.........stay away from this store...they are real scammers......they had answers for everything.

Not a good store. I should have read the reviews first and gone elsewhere. I upgraded my phone and jetpack and was told there would be no upgrade fees for either device, and specifically said I did not want total mobile protection for either device. Looks like that never happened, so now I have to clear that with Verizon billing. I worked with someone by the name of Vaughn.

Great store and service. Took care of all of my needs and questions, thanks!!

I have definitely had some bad experiences with Verizon customer service and have even left Verizon once but came back due to their exceptional phone service. It looks like this place has had some bad reviews in the past but is trying hard to redeem itself with some new staff. I have never had better customer service at this location personally and was helped by a gentleman named Justin who made it very painless and I would highly recommend dealing with him. I will be taking all my verizon needs to him from now on

Ive been here 3 times and today was the last time I will ever do business here. The greasy meatball with a perm that manages this place is a rude, argumentative waste of oxygen that would be better suited cleaning jobsite porta pottys. I went for a simple screen protector for my s10 plus. The factory installed Screen Protector was pretty scratched up. Mario brothers disabled twin began by telling me its not a screen protector, funny since Verizon says otherwise. He says it only protects from scratches I get it, education isnt for everyone. I explain that I am looking for a film protector, not tempered glass or liquid. He then adamantly insists that no such thing exists for my phone. A 10 second google search proves otherwise with multiple products. Of course king koopa immediately discredits all other options and says they wont work, probably because they dont sell them. Then Im told the glass protector is 55 dollars before tax. Needless to say, I wont be returning unless Meatball wants to apologize and shine my shoes. DO NOT WASTE YOUR TIME OR MONEY HERE!

Excellent customer service today. Thank you

Was having IPhone issues and Vaughn took care of everything and had me on my way fast! Vaughn is the man!

Yasmine was so professional and courteous. She broke down my billing and saved me some big bucks!

Great customer service and walked me through everything

Update on this review:The staff here is a THIRD party store, and only interested in upgrading your phone.They Included a bunch of goodies with the purchase, but then it turns out you pay for all of them -$50 for a charger., etc....They are worse than used car salesmen here.

Very knowledgeable & very helpful. No pressure.

Beware. Victra is not a Verizon Wireless corporate store. They can scam you in to buying unwanted accessories and contracts with very little oversight from Verizon Wireless. Good luck if you want to try to return something... Search for Verizon Wireless and avoid Authorized Retailers.

Gave me the wrong size phone (specifically asked for a 128gb,was given a 32gb) I wasted a week and a GB of data reinstalling everything and backing up my photos. They told me they would credit our account a GB because it was their issue, and they never did. Weve been throttled on data for two weeks now until our billing cycle date comes for no fault of our own. When I went in to try to get the right size phone, they sent me away because their manager wasnt there and the kid didnt know how to handle the processing for the switch. Took 5 days after they actually got the phone in to get it fixed. Not happy about either experience I had going in.

ALWAYS GREAT SERVICE AND HELP.

Great service and answered all of our questions!

All of the employees here are always friendly and helpful!

Helpful, friendly. Never a wait

Beware!!!! My elderly mother went to this store to get help with operating her phone and he tricked her into changing the PIN for my Verizon account of which I am the account manager. I got a text telling me my PIN was changed and if I didnt make change notify Verizon, which I did.On a previous occasion they sold my mother a phone telling her it was a free upgrade. She went in because her phone was not working and they told her since they couldnt fix, they would give her the phone as a replacement at no charge. The phone of course was not free and my bill is reflecting the monthly charges.I have reported this business.

Maria was very helpful and sweet.

Worst experience of any Verizon store they dont touch the phones they told me but would sell me a new one my Samsung 8 is 4 months old and it was just a setting problem I dont know how they can stay in business

Less busy than other locations so service was immediate and problem totally solved.

True sketched businessmen. Tricked me out of my old plan because they want to write the contract. Not real Verizon.

The staff are knowledgable and friendly.

NOT A VIRGIN MOBILE brick and mortar...DOES NOT SELL VIRGIN MOBILE COMPATIBLE PHONES OR VIRGIN MOBILE PROVIDER SERVICES OR PLANS.