ZERO stars if I could.. The Manager DAN was very rude to me, he also gave me an attitude when I asked him to wear a mask. Just trying to be safe here. How is this guy a manager? He was not very good on the computer, again how is he a manager and how is he in a tech business with limited computer skills?I will be bringing my business elsewhere and will also be telling the many people I know to not do business here, or cut any business theyre doing with this company.Highly suggest you get rid of DAN he definitely doesnt know what he was doing. Hes killing your business. I was doing things for him.

Leo was an excellent sales rep, who was very informative and provided us with 3 new phones and 1 new phone line in a timely manner. I will definitely go back.

I dont normally leave reviews, but I had to with this place.The store manger Dan did not seem very interested in helping me, he was quiet and seemed to be in a bad mood. He did not seem to know what he was doing. I can say more but really I just was very disappointed with my experience with Dan. I will also mention he Smelled of cigarettes and the green stuff, maybe thats why he was in a bad mood. That should be done on your own time, Im surprised this business allows you to do that.I looked at the reviews before me and noticed a recent review that clearly is one of his friends just look at the response the manager left it says from a year ago, but the review says recent. I dont believe that review at all, after what I experienced.

I was so pleased with the exceptional customer service I received from Matthew. I purchased a new I phone and he was extremely patient answering all my questions. Very polite, professional and extremely knowledgeable.. Thank you Matthew.

Jessica from the Framingham store is a game changer!!! My wife and I were in to upgrade my wife’s phone. She was courteous, knowledgeable and straightforward. Everyone needs to see her if they want to upgrade at the AT&T store! Thanks Jessica

I had a great experience at this location. I was interested in getting an iPhone for the first time, and I was assisted by Retail Sales Consultant Michael Allen at 50-60 Worcester Road, in Framingham Massachusetts . I am a middle aged woman and was not very knowledgeable about the iPhone, but Michael was patient and really went “above and beyond” to help me. After Michael set up my phone, I had a few minor questions about the functions of the phone. When I went back to the same store, Michael gave me some tips for an easy fix. AT&T is very lucky to have Michael Allen as an employee, and I highly recommend this location!

ZERO CUSTOMER SERVICE AFTER THE SALE. I rarely give a bad review, because I can usually get things worked out with a business. This company set up my account with the salesperson’s email address, and when I called, offered no help or solution. And now I just found out that AT&T has no record of the working iPhone I traded in at this store. I called three times, no help. I asked for a call from the manager and was told he is “just so busy, you should just try him back”.....ZERO CUSTOMER LOYALTY I have been with Verizon for 22 years and only went with AT&T because Verizon does not have coverage at my new home. I am so very disappointed with the lack of any care for the customer at this store, I recommend going elsewhere!

The staff here are friendly and knowledgeable and extremely efficient. Had a great experience!

Ive been going to this AT&T store for a very long time. I was having phone issues and the gentleman behind the counter was absolutely no help. He was very rude and had a bad attitude towards me. I left and was very frustrated, then I saw the AT&T across the other side of Route 9 and went to them. The gentleman there was a huge help, and ended up making a sale on a new phone. The manager at the first store may want to talk with his employees about customer service because I will not be going back to his store if they continue to treat clients like that

Excellent service, Jessica was a great help.

Great walk in service at att on route 9. Fast and easy to add a line in less than 20 minutes on a weeknight. Clean wide open store.

Great experience at AT&T with Leo. He helped us sort and simplify our bill and we feel very happy continuing being an AT&T customers!! :)

By far one of the best experiences I’ve had at an ATT store! Daniel was so professional and nice. He had me in and out with a brand new phone in under and hour. He made sure I left with knowing how to set up my phone and made sure it worked before leaving. Highly recommend this ATT store and it’s associates!

Kiril was really helpful..Thanks for your service man

Let me say I came in for a phone replacement and the two guys working Michael and Rey couldn’t have been more helpful. This AT&T store has always been professional and amazingly helpful.. highly recommended..

Michael at the Framingham, MA store ended up being the best part of our AT&T experience. We have bounced back and forth between carriers a couple times in the last several years and he helped make our activations go smoothly. He was knowledgeable and patient and appreciated his and the rest of the team being patient and professional. Michael even handled a rather impatient customer ahead of us extremely well as that customer opted to wait for another representative...when he would have received excellent service from Michael as well.Gold medal finish Michael! Thank you!

As one of my favorite salesman was Adrian at 50 Worcester rd Framingham. He helped my entire family. And was so professional and so helpful and nice. We will always go directly to him. Really enjoyed our experience thanks to him. Was a pleasure. Thank u again

Kiril at the 50 Worcester St location was phenomenal to work with. He helped us get everything we needed quickly and it was as pain free as possible. We didn’t feel like he was trying to get us to buy anything we didn’t need. He was very helpful and we couldn’t be happier with our experience at AT&T, but especially with Kiril.

Adrian.was able to get my dead phone working again! And I decided it was time to get a new phone, and he explained my available choices at my cost point, set up my new phone, and transferred my data, and we tested calls and other functions I am thrilled that Adrian made the whole process totally painless for me. He is calm, cheerful and very knowledgeable. 5 stars!!

The rep Michael and Rey helped me out. They were awesome. They are very knowledgeable and efficient. The are always very patient. Thanks

Excellent customer service. I would like to congratulate Manny Aguilar, he was very helpful and informative.

Had such an awesome experience with Micheal a few days ago. I needed a new phone and had an upgrade and he walked me through all the steps! He was extremely attentive, as well as intelligent! He answered all my questions with a smile and made an annoying process the opposite of that. This was my go to store before coming in last week but I’ll certainly be back now to have him help me from now on. Thanks again!

Took my mom in for a new phone and iPad and the experience was incredible. Michael was working, a very nice, kind, well spoken young man and he helped us the whole way through explaining everything very thoroughly! My mom was beyond excited that she went and did it and couldn’t stop talking about how helpful he was and she didn’t know if she would have been able to do it without him. Thank you Michael! We will definitely be back soon.

Super. Helpful in every way. Technically knowledgeable. made time even though I was late. Many thanks

Daniel was great - walked us through all the options and really found what worked best for us

Helped us for almost an hour pairing watches. Tysm!

Customer rep was extremely rude. Went in to buy a phone with my mother. He didn’t like I called him out for being rude and said he would refuse my service.

Hi Im at AT&T at 50 Worcester Road Framingham Mass and I am with Kirill Kirill and its way past 8 he has been the best ever he helped me with my new phone hes very calm so informative and really nice guy you are lucky to have him as an employee I would give him 10 Stars if I could thank you

Kiril provide service above and beyondHe is professional, knowledgeableKiril provides outstanding serviceI wish if all representatives take example of himThank you,Michael Turovsky

Kiril is a great guy who was very informative and supportive. I really liked his amazing spirit

Kiril was very helpful fixing my account after several unsuccessful attempts on the phone and in person at other stores.

Very knowledgeable staff and very helpful. My grandma was very happy that Dan took the time to teach her about all the features on her new phone.

They are the best. I’m very happy with my experience here and my phone! See Michael!

Very good

Kiril is an awsome sales person.I highly recommend working with him.He is so knowledgeable and patient .

I came in to inquire about upgrading my phone (I’m super frugal) so pricing is big to me. Britny was super personable and friendly. Told me of all the promotions in a professional manner without being annoying! She showed me att tv which I would have been interested in if we were tv people. She also took the time to look over my current plan to make sure I was on the best deal possible! She’s great! I definitely recommend coming to this location and will be back!

Manny was extremely helpful with setting up my new phone.

I am very pleased with the service received. Thank you so much!

Almost to no wait time. Kiril was quick to help me out and get me what I needed.

I have a business account with AT&T. I went there to add a phone to my account. I called ahead and met with Manny. He was very polite, professional and helpful. He was fairly well informed about various items about which I had questions. He, even, informed me of a special discount for which I was eligible and saved me $150.00. Overall, my experience was pleasant - even though it took almost two hours to complete my business.As a business owner, Im not thrilled when I have to spend time on administrative tasks. However, I wasnt there any longer than I had to be and Manny was as efficient as the process allowed. I would go back without hesitation. The four stars (instead of five) are for the length of time the process required, which could be improved upon. The assistance was excellent.

Britney help us a lot. Thank you so much!! Excellent job

We went to the At%T store in Framingham on Route 9 eastbound. My daughter could not transfer her contacts from her old phone to the new phone because we couldnt charge the battery. We were told by the only person in the store that they do not have the machine to transfer the information, nor did they have an old battery so we could download the app to transfer. The person on duty told us to find the kiosk in the Natick mall and see if they had a battery. We were at the AT&T store last week and the salesman said we could buy a charger cord and if it didnt work we could return it. Today the person on duty said his system was down and come back next week. All things considered this person was not helpful at all. I wont come back to this AT&T store, but will go to the one in the Natick mall for much better customer service.

Sales clerk not helpful. Manager wasnt enforcing masks. Do not recommend. Read below for details.I told the staff I was looking to get my mother the iPhone with the largest screen. They upsold sold me on their promotional XS instead of XR. There was another customer in the store without a mask speaking with staff member for at least fifteen minutes. I told the sales clerk who was helping me, he told the manager, and nothing was done for the next 10 minutes I was in the store. When he brought me the phone, I opened the box while I was still in the store. Wrong phone. I told them I wanted the XR. They said I would be charged a restocking fee. Since they werent enforcing their mask policy, I was on edge most of the time I was in the store. I should have left. Ultimately, I decided it was better to give my mother the wrong phone instead of give her COVID, and I left as soon as I could. Terrible shopping experience. Do not recommend. I was in the store Friday July 10, 2020.

She the best employe thanks and very happy thanks you your the beat am recommend this employee britny. she helped me and gave me more than expected !

Juan was excellent. I had a complex transaction to move my phone number and set up a new account he was very clear, methodical, and got it done.

Davy helped me with my iWatch thank youuuu

Kiril was very patient, and informative!

I was frustrated when I first came in because I didn’t know my pin but he was calm and helped me and didn’t get frustrated once with me. I’m very happy with my purchase

Let me tell you .... I Always hated going into a cellphone store to try and upgrade my phone plans . But this time around it was a completely different experience. Soon as I walked in I was greeted by a young gentlemen named Brian . He was very professional and knew exactly what he was doing . He was very patient and knowledgeable and at the same time he made sure to explain to me everything I needed to know about getting a new phone and or upgrading my cellphone plan. He didnt pressure me into buying my new iPhone Instead he assisted me into buying it. If youre planning on coming to this location, make sure to call ahead and see if Brian is working at the moment . Surprised he isnt the manager of this location if you ask me . Anyways thank you Brian and much success to you and your team . !!!

Kirin was both attentive and quite helpful

Kiril was the best person you could get help at the at&t store

Absolutely awesome customer service!

The guys here don’t know anything. Customer care asked me to return a phone to an at&t store to process a payment but the guys here couldn’t even do that. They outrightly asked me to return the phone by mail. A&t customer care itself is super useless and the guys here beat them ten fold.As a suggestion, Never port an h2o number to at&t!

Outstanding service, Manny and Pablo were so knowledgeable! Highly recommend.

Great customer service. Britny !!! Thanks.

Great service very professional

Very helpful in solving my problem

The information that the store had was out of data and it took 15 minutes of debate for them to realize they where wrong. After that altercation they where able to help me very well

They used to be better, but new staff has no idea on how the leasing plan works. No grand fathering; you have to start over again and costs more.Week ends are very busy, avoid at all costs.

Had to return the iphonex that i got from a bogo plan because apparently when i got the bogo promotion, the deal already ended, even after 2 “customer loyalty” agents guaranteed that im inside the promo when i got them. The manager from this branch was very rude when i came to return the phones, she even said that they are not connected to ATT’s customer service hotline, when i asked if i could get the restocking fee waived, and i should call the hotline again if i want my money back. She spoke to me like i was at fault for signing up on the promotion in the first place. After 3 years of being with ATT, i realized they are not worth it. Im very happy i found a new provider now. Stay away from this branch, even the one at the mall. They are snobs, and they dont like questions.

Great atmosphere, Amazon store, friendly staff and management.

I have always found the staff very helpful and honest.

Fairly well stocked and always been able to get done what I have to. Staff are particularly invasive, even for a mobile ISP shop.

Unable to provide needed service

Dont go there for any services

Great service!!!

I have always liked the customer service in this store but today Junior went above and beyond to help us out...he did not give up until he found a solution for us...Thanks Junior

Helped me well. Thanks.

Hate that place, no one can help u.

Slow service, rude staff

Quality service